What Serveo does

Serveo (legal name GRUPO SERVEO, S.L.U., headquartered in Madrid, Calle Almagro 36) is a Spain-domestic facility management integrator with more than 30 years of operating history. The company delivers Integrated Facility Management (IFM), hard services (electromechanical maintenance, HVAC, electrical, plumbing, infrastructure conservation), soft services (cleaning, ancillary services, social services), and specialized operational solutions across five vertical sectors: Industry, Health, Corporate, Government, and Infrastructures (including road conservation, skyway and airport-walkway management, and onboard transport services). Its technology layer centers on "Inteligencia de Procesos" (Process Intelligence), which combines IoT, data analytics, and operational methodologies to support predictive maintenance and continuous improvement, plus a NetZero sustainability solution for client-side decarbonization and energy efficiency.

Serveo generates revenue predominantly through long-term B2B managed services contracts negotiated per-client with enterprise, healthcare, government, and infrastructure counterparties; pricing is not publicly disclosed. The go-to-market is enterprise field sales, executed through a network of 500+ facility managers and 17+ regional offices across Spain. Approximately 85%+ of services are self-delivered by the company's own 47,900+ professionals, which it uses as both a quality-control and margin lever. Documented outcomes include 92.4% customer satisfaction, multi-year contracts with anchor clients such as Quirónsalud (electromedical equipment maintenance in Catalonia and Aragon) and DATA4 (data center operations), municipal-government deployments (e.g., Guadalajara public lighting modernization), and an autonomous-cleaning-robot deployment at The Style Outlets in Madrid delivered through a 2026 partnership with Gausium and Darlim. The company is privately held, has no public revenue disclosure, and operates exclusively within Spain.

Name

Serveo

Legal name

GRUPO SERVEO, S.L.U.

Website

https://serveo.com

Company type

Private

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Serveo is a Spain-based facility management integrator delivering hard, soft, and integrated facility services across Industry, Health, Corporate, Government, and Infrastructure sectors for enterprise, healthcare, and public-sector clients.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Special Food Services (7223), Food Service Contractors (72231), Food Service Contractors (722310)

SIC

Services-Facilities Support Management Services (8744), Services-Business Services, Nec (7389)

akta.pro primary industry

Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

akta.pro secondary industries

Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH), Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE)

Keywords

• Facility management services
• Integrated facility management
• Hard services maintenance
• Road conservation services
• Sustainable facility solutions

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices17 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Integrated Facility Management Contracts: Long-term facility management contracts providing integrated hard services, soft services, process intelligence, and specialized services across Industry, Health, Corporate, Government, and Infrastructure sectors. Revenue is generated through contractual service agreements with enterprise and government clients.
2. Hard Services: Technical maintenance and engineering services including electromechanical maintenance, HVAC, energy systems, and infrastructure conservation. Delivered as standalone services or as part of integrated FM packages.
3. Soft Services: Cleaning, auxiliary services, and social services primarily in healthcare and government settings.
4. Specialized Services: Specialized operational services including process intelligence, digital transformation support, and bespoke operational solutions for specific industry needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Serveo is a transversal facility management integrator that delivers hard services, soft services, integrated facility management, and specialized operational services to enterprise, healthcare, industrial, government, and infrastructure clients across Spain. The company bundles technical maintenance, cleaning, energy efficiency (NetZero), process intelligence, road conservation, skyway management, and onboard transport services under multi-year managed contracts. It operates primarily through its own workforce of 47,900+ professionals managed by 500+ facility managers.

Product overview

Serveo is a transversal facilities management integrator offering integrated service solutions across five sectors: Industry, Health, Corporate, Government, and Infrastructure. The company operates a unified service model combining Hard Services (technical maintenance), Soft Services (cleaning, security), and Integrated Facility Management. Additional specialized offerings include Process Intelligence (digital transformation via IoT and analytics), Social Services (healthcare assistance), Road Maintenance (Skyway and conservation), and Onboard Services for transport. The NetZero program provides sustainability and decarbonization solutions. Over 85% of services are delivered with proprietary resources, supported by more than 47,000 professionals across Spain.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Facility Management (IFM) Single-contract facility management bundling hard services, soft services, and specialized operations under one operational model, delivered to enterprise and public-sector clients across five verticals.
• Hard Services Technical maintenance and engineering services including electromechanical maintenance, HVAC, energy systems, and infrastructure conservation for buildings, industrial facilities, hospitals, and transport infrastructure.
• Soft Services Non-technical facility support services such as cleaning, security, catering, and administrative assistance for healthcare, corporate, government, and infrastructure clients.
• Inteligencia de Procesos (Process Intelligence) Data-driven operational intelligence service using analytics, IoT, and digital transformation to enable process optimization, predictive maintenance, and continuous improvement across service delivery.
• Servicios Especializados (Specialized Services) Industry-specific specialized services tailored to unique client requirements, including electromedical equipment maintenance for healthcare providers and bespoke operational solutions.
• Social Services Healthcare and social assistance services including home care, teleassistance, and support for vulnerable populations, primarily delivered in healthcare and government environments.
• Ancillary Services Support services that complement core facility operations for Corporate and Government clients, including auxiliary and supplementary offerings.
• Conservación de Carreteras (Road Maintenance) Roadway maintenance and conservation services including winter road treatment, signage, and infrastructure preservation for government and transport clients.
• Skyway Infrastructure Services Airport walkway and skyway management services including maintenance and operational support for elevated walkways and passenger conveyor systems.
• Servicios a Bordo (Onboard Services) Train and transport onboard services including cleaning, catering support, and passenger assistance for rail and other transit operators.
• NetZero Sustainability Solutions Sustainability and decarbonization advisory and implementation services helping clients achieve net zero emissions targets through energy efficiency, process optimization, and renewable energy integration.

Quantifiable outcome

• 92.4% customer satisfaction rate
• +6 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• GausiumcoreTechnology or Integration · 13 January 2026Serveo partnered with Gausium to deploy autonomous cleaning robots (Scrubber 50) at The Style Outlets in Madrid. Gausium provides the autonomous cleaning technology, which Serveo integrates into its facilities management operations. The robots feature an 80% water consumption reduction through a 5-stage filtration system, supporting Serveo's sustainability and efficiency objectives.
• DarlimminorChannel Partner/ Reseller/ Distributor · 13 January 2026Darlim serves as the local distributor supporting the deployment of Gausium autonomous cleaning robots at The Style Outlets in Madrid. Darlim provides on-the-ground deployment support, working alongside Serveo's facilities management team.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Sodexo: Global food and integrated facility services provider with strong healthcare and corporate presence in Spain. Direct competitor especially in healthcare soft services and on-site catering.
• CBRE Group: Global real estate services and integrated facility management provider. Overlaps with Serveo on corporate IFM contracts and workplace experience offerings, though anchored in commercial real estate.
• ISS A/S: Global integrated facility services leader with strong European presence, offering cleaning, technical, catering, and support services. Comparable scope at global scale with broader geographic diversification.
• Compass Group: Global contract food services and support services provider with Spanish operations across corporate, healthcare, and education. Comparable on food services and broader IFM scope.

Direct peers

• Ferrovial Servicios: Spanish integrated facility management and infrastructure services arm of Ferrovial, serving industrial, government, and corporate clients. Highly comparable to Serveo in scope, geography, and customer profile.
• Clece: Spanish IFM and social services provider owned by ACS Group, operating across cleaning, maintenance, healthcare, and social services. Direct competitor across most of Serveo's verticals.
• Valoriza (Sacyr Group): Spanish multi-service subsidiary of Sacyr providing facility management, environmental services, water, and infrastructure maintenance. Comparable to Serveo across public-sector and industrial verticals.
• Eulen: Spanish family-owned facility services group offering cleaning, security, maintenance, and social services across Spain and internationally. Closely comparable business model and customer mix.
• Acciona Servicios: Spanish infrastructure and facility services arm of Acciona, active in road maintenance, environmental services, and urban services. Overlaps with Serveo's Infrastructures/Transport and Government verticals.

Regional players

• Abertis: European toll road and infrastructure operator with road maintenance concessions in Spain and Iberia. Comparable on roadway infrastructure services, though focused on concessions rather than outsourced FM.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

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• LinkedInes.linkedin.com/company/serveo-com

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serveo