GERLACH

What GERLACH does

GERLACH GmbH is a privately held, owner-managed IT services provider headquartered at Bachstraße 75 in Mönchengladbach, Germany, operating under the legal form of a German GmbH. The company has been in continuous operation for over 25 years and delivers a bundled portfolio of professional services to small and mid-sized customers in the surrounding region. Its core offerings are organized into four product lines: EDV-SERVICE (comprehensive IT support including troubleshooting, network and WLAN configuration, virus removal, data recovery, server/NAS maintenance, hardware upgrades, and Smart Home configuration), WEBDESIGN (responsive website design and SEO optimization), TEXTDESIGN (professional copywriting for web, print, and signage), and HARDWARE (brand-independent equipment consulting and sales). A diagnostic add-on called BESTANDSANALYSE provides formal IT status and GDPR/DSGVO compliance reviews, primarily aimed at the company's anchor vertical of medical and dental practices.

The business model is professional services plus hardware resale, billed on a project or time-and-materials basis with no publicly disclosed pricing tiers. The customer-acquisition motion is sales-led and direct, anchored by a free, non-binding initial consultation, a website-driven inquiry funnel, and prominent customer testimonials as the primary demand-generation mechanism. Service delivery is conducted via TeamViewer-powered remote support—claimed to resolve over 98% of issues without an on-site visit—supplemented by physical on-site work for hardware installation and network setup when required. The company does not disclose revenue, has no external funding, no parent entity, and no subsidiaries; key-person concentration is high, with Managing Director Guido Klingel also serving as the in-house Data Protection Officer.

The customer base is fragmented across vertical niches including healthcare (primary), trades and industry, hospitality, clubs and associations, and private consumers, with six publicly named testimonials drawn from dentistry, financial services, horticulture, anti-graffiti management, and retail. Distribution is exclusively direct and domestic, restricted to Germany, with marketing limited to the company website, word-of-mouth referrals, and direct phone/email contact. No AI/ML capabilities, patents, awards, or third-party partnerships beyond the TeamViewer technology integration are disclosed.

Name

GERLACH

Legal name

GERLACH GmbH

Website

https://gerlach-gmbh.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

GERLACH GmbH is a privately held, owner-managed IT services firm in Mönchengladbach, Germany, delivering bundled EDV support, web design, copywriting, and hardware sales to medical practices, trades, hospitality, and private clients in the surrounding region via TeamViewer-powered remote support and on-site visits.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

Keywords

• IT support services
• Managed IT services
• Remote IT support
• Web design services
• Hardware consulting

Headquarters

HQ city

Mönchengladbach

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. IT Services (EDV-SERVICE): Comprehensive IT support including troubleshooting, network configuration, maintenance, virus removal, data recovery, hardware upgrades, and server/NAS management for businesses and private customers.
2. Web Design Services: Individual website design and development for various client types including medical practices, trades, industry, hospitality, and private customers. Includes responsive design, SEO optimization, and full-service project management.
3. Text Design Services: Professional copywriting for websites, product descriptions, testimonials, advertising media, print materials, and signage.
4. Hardware Sales: Manufacturer-independent hardware consulting and sales, including routers, switches, printers, NAS systems, PCs, notebooks, and mobile devices.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

GERLACH GmbH provides comprehensive IT support and design services for small businesses and private customers in the Mönchengladbach region. Core offerings include EDV-SERVICE (full-spectrum IT maintenance, troubleshooting, network and server management, virus removal, data recovery), WEBDESIGN (custom responsive website development with SEO), TEXTDESIGN (professional copywriting), and brand-independent hardware consulting and sales. Services are delivered via on-site visits and TeamViewer remote support, with over 98% of issues resolved remotely.

Product overview

GERLACH GmbH is an owner-operated IT services company offering a comprehensive portfolio of technology and design services. The core offerings consist of EDV-SERVICE (full-spectrum IT maintenance and support), WEBDESIGN (custom website development), TEXTDESIGN (professional copywriting), HARDWARE (brand-independent equipment sales and consulting), and SUPPORT with QuickSupport (remote maintenance and helpdesk services). These services are delivered as an integrated suite, with BESTANDSANALYSE (IT status analysis) serving as an add-on diagnostic service. The company has over 25 years of experience serving medical practices, trades, industry, gastronomy, hospitality, clubs, and private clients. Remote support is delivered via TeamViewer, and all services emphasize personalized consultation with a dedicated contact person.

Differentiator

Problem solved

Functional benefit

Products and services

• EDV-SERVICE Comprehensive IT services covering hardware and software support, including data recovery, notebook repair, error diagnosis and resolution, WLAN optimization, router/switch configuration, operating system and driver optimization, server and NAS maintenance, virus removal, professional data deletion, hardware upgrades, telephone system and Smart Home configuration, and brand-independent hardware/software consulting. Delivered to small businesses and private customers.
• WEBDESIGN Individual website design and development for medical practices, trades, industry, gastronomy, hospitality, clubs, and private clients. Includes responsive design optimization for smartphones, PCs, and SMART-TVs, SEO optimization, and full-service project management from design through photography and copywriting.
• TEXTDESIGN Professional copywriting services for websites, image and product descriptions, case studies, advertisement and flyer texts, print media articles, poster advertising, and signage.
• HARDWARE Brand-independent hardware consulting and sales, providing objective advice to determine actual needs and comparing effort and results to avoid over-equipment. Covers routers, switches, printers, NAS systems, PCs, notebooks, and mobile devices.
• SUPPORT (QuickSupport) Ongoing IT support services including phone, email, and remote maintenance support with above-average availability, including outside business hours and weekends. Provides replacement computers during necessary repair work.
• BESTANDSANALYSE (Status Analysis) IT system status analysis service that examines existing IT infrastructure and creates an objective report on strengths and weaknesses, including technically sound recommendations for action. Covers data security, virus detection, network configuration, WLAN coverage, vulnerability assessment, and DSGVO/GDPR compliance.

Quantifiable outcome

• Over 98% of IT problems resolved via remote support
• +1 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

One partnership is on record.

• TeamViewercoreTechnology or IntegrationGERLACH GmbH uses TeamViewer as their primary remote support tool. TeamViewer QuickSupport is licensed software enabling secure remote desktop connections for IT troubleshooting, system maintenance, and customer support. TeamViewer claims over 400 million active installations worldwide with at least 30 million simultaneous connections.

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Bechtle AG: One of the largest IT service providers in Europe, headquartered in Germany, offering managed IT services, hardware, and software solutions to SMB and enterprise customers. Comparable to GERLACH in offering breadth but operating at vastly greater scale and geographic reach.
• msg systems ag: German IT consulting and solutions provider with strong verticals in insurance, banking, healthcare, and public sector. Comparable to GERLACH in German SMB/regulated-vertical focus but at consulting-firm scale.
• CANCOM SE: Major German IT services and cloud solutions provider serving SMB and enterprise customers with managed services, hardware reselling, and consulting. Overlaps with GERLACH's IT support and hardware offerings but with national and enterprise scale.
• Datagroup SE: German managed IT services and cloud provider serving mid-market and enterprise customers. Comparable managed-service model and SMB/mid-market customer focus but with significantly larger headcount and infrastructure.
• Allgeier SE: German IT services and consulting group covering managed services, software, and staffing. Comparable in service breadth including web and IT support, but diversified across enterprise and public-sector clients.
• SVA System Vertrieb Alexander GmbH: German IT system integrator offering data center, cloud, and managed services to enterprise and mid-market clients. Comparable IT services portfolio and German SMB/mid-market customer base, though at much larger scale.
• Controlware GmbH: German system integrator and managed services provider focused on networking, security, and data center. Comparable IT services portfolio with German SMB and enterprise customers, but operating as a national-scale integrator.
• Datev eG: Large German IT cooperative providing software and IT services to professional services firms (tax advisors, lawyers, auditors). Comparable in serving regulated SMB verticals with bundled IT and software, though focused on tax/legal rather than medical.
• CompuGroup Medical SE: Leading European healthcare-IT company providing practice software, EMR, and IT services to medical practices. Most directly comparable peer for GERLACH's medical-practice vertical, but operates at enterprise scale across multiple countries.

Emerging players

• Atera: SaaS-based remote monitoring and management (RMM) platform built for MSPs and IT service providers. Comparable in the remote-support capability GERLACH delivers via TeamViewer, but Atera competes upstream by enabling other small MSPs like GERLACH rather than competing for end customers directly.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GERLACH