React

What React does

React Support Services Ltd is a privately held specialist social care provider headquartered in Pencoed (Bocam Park), South Wales, operating 13 service locations across Cardiff, Newport and Rhondda Cynon Taf. Founded in 2009, the company delivers residential and supported living services for adults with mental health conditions (including personality disorders, schizophrenia and forensic presentations), mild learning disabilities, and acquired brain injuries, serving individuals aged 17 and over.

The company's core offering is structured around its proprietary 4 Stage Recovery Pathway, which provides a staged progression model: Stage 1 communal residential homes, Stage 2 residential flats adjacent to Stage 1 sites, Stage 3 self-contained flats with 24-hour staffed supported living, and Stage 4 independent living with on-call support and individual tenancy agreements. Service delivery is underpinned by an in-house clinical team comprising a Consultant Clinical Psychologist/Clinical Lead, multiple Clinical Nurse Specialists and sessional Consultant Psychiatrist input, providing detailed assessment, quarterly reviews, and attendance at CPA/CTP meetings. Approximately 75-90 individuals can be accommodated across the portfolio, supported by 51-100 employees.

Revenue is generated through commissioned care packages funded by NHS Health Boards, Local Authorities and Care Commissioning Groups, with referrals originating from Social Workers, Community Mental Health Teams, Community Nurses, Care Coordinators and Commissioners. The go-to-market is entirely referral and commissioning-led, with no private-pay or third-party distribution channels. Pricing is not publicly disclosed as it is set on a per-individual commissioned basis. The company is family/management-owned with no disclosed private equity or venture capital backing, governed by a Board including the Chairman, Managing Director, Finance Director, Property Director and Service Development Director.

Name

React

Legal name

React Support Services Ltd

Website

https://reactsupportservices.co.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

React Support Services is a privately held South Wales social care provider delivering residential and supported living services for adults with mental health conditions, learning disabilities, and acquired brain injuries, organised around its proprietary 4 Stage Recovery Pathway and commissioned by NHS and Local Authority partners.

Ownership category

akta.pro rank

Product category

Mental Health and Adult Social Care Services

NAICS

Residential Mental Health and Substance Abuse Facilities (62322), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

akta.pro secondary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Mental health services
• Supported living services
• Residential care services
• Social care provider
• Domiciliary care services

Headquarters

HQ city

Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Commissioned Care Services: React generates revenue through commissioned care packages funded by NHS Health Boards, Local Authorities, and Care Commissioning Groups. Services are contracted based on individual care packages for adults with mental health conditions, learning disabilities, and complex needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

React Support Services is a regulated mental health and social care provider operating residential, supported living, and rehabilitation services across South Wales. It delivers individually commissioned care packages under a proprietary 4 Stage Recovery Pathway, supported by an in-house clinical team led by a Consultant Clinical Psychologist. The company serves adults with severe and enduring mental illness, learning disabilities, personality disorder, and complex needs through NHS, Local Authority, and CHC-funded placements.

Product overview

React Support Services is a social care provider offering a unified platform of residential and supported living services built around its 4 Stage Recovery Pathway. The core offering consists of Residential Services (Stages 1 & 2) including Cadoc House and St Johns House, and Supported Living Services (Stages 3 & 4) comprising 11 distinct locations across Cardiff, Newport, and Tonypandy. All services are supported by an in-house Clinical Team of Nurse Specialists and Consultant Psychiatrists. The portfolio is designed for seamless progression: individuals move through the four stages from communal residential care to fully independent supported living, maintaining relational security and consistent staffing throughout.

Differentiator

Problem solved

Functional benefit

Products and services

• 4 Stage Recovery Pathway
• Residential Services (Stages 1 & 2)
• Supported Living Services (Stages 3 & 4)
• Clinical Nursing Services
• Rehabilitation and Recovery Services

Named customers6 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• NHS / Local AuthoritiescoreStrategic or Co-development PartnerReact works in close partnership with NHS Health Boards, Local Authorities and Care Commissioning Groups to maintain best possible service provision. These partnerships are fundamental to the commissioning and funding of care services for vulnerable adults.
• Health BoardscoreStrategic or Co-development PartnerPartnership working with Health Boards to develop and diversify services based on partner needs and evolving requirements.
• Local AuthoritiescoreStrategic or Co-development PartnerCollaborative relationships with Local Authorities for adult social care commissioning and service development.
• Care Commissioning GroupscoreStrategic or Co-development PartnerPartnership with Care Commissioning Groups for contracted mental health and social care placements.
• Social Workers and Care CoordinatorscoreChannel Partner/ Reseller/ DistributorReferral pathway partners who identify individuals requiring care and coordinate placement transitions to React services.
• Community Mental Health TeamscoreStrategic or Co-development PartnerClinical partnerships for assessment, care planning, and ongoing review of individuals in React services.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Priory Group: Major UK private provider of mental health, residential, and supported living services for adults with complex needs including personality disorder, forensic mental health, and learning disabilities. Overlaps with React's entire clinical and demographic focus but operates at much broader national scale.
• Voyage Care: UK provider of specialist supported living and residential services for adults with learning disabilities, autism, acquired brain injuries, and mental health conditions. Comparable commissioner relationships and complex-needs service model.
• Home Group: Large UK housing and social care provider offering supported living, mental health services, and complex needs accommodation. Provides comparable commissioned services at greater national scale.
• Elysium Healthcare: Established UK provider of mental health, learning disability, and acquired brain injury services across residential and community settings. Competes for similar NHS and Local Authority commissioned placements as React.
• Cygnet Health Care: One of the UK's largest mental health and social care providers, operating residential and supported living services for adults with mental health needs, learning disabilities, and acquired brain injuries. Directly comparable service model to React, though at significantly greater scale and geographic footprint.

Direct peers

• Avenues Group: UK social care charity offering supported living, residential, and community support for adults with learning disabilities, autism, and mental health needs. Similar recovery pathway model and NHS/Local Authority commissioning relationships.
• Turning Point: UK social enterprise providing mental health, learning disability, and substance use support including supported living and residential services. Comparable commissioning relationships and service user populations to React.
• Look Ahead Care and Support: UK provider of supported living, residential, and floating support services for adults with mental health needs, learning disabilities, and complex needs. Directly comparable service model, target population, and commissioning relationships.
• United Response: National charity providing supported living, residential, and community support services for adults with learning disabilities, mental health needs, and acquired brain injuries. Similar recovery-focused service model and commissioner-funded revenue structure.

Regional players

• Hafal: Wales-based mental health charity providing supported housing, recovery services, and community support across Wales. Most direct regional peer to React given shared Welsh geography, Welsh Government commissioning relationships, and overlapping mental health recovery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ReactMH
• YouTubeyoutube.com/channel/UCRahC8Xunda6MYuLUvedq5Q
• Facebookfacebook.com/reactsupportservices
• LinkedInlinkedin.com/company/react-support-services
• Instagraminstagram.com/reactsupportservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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