Carelink
Carelink is a Civica-owned SaaS suite providing end-to-end client management software for Australian and New Zealand community care providers across aged care, disability, mental health, and child/family services, with built-in compliance for NDIS, HCP, CHSP, OOHC, and DEX programs.
- Company typePrivate
- Founded1996
- HeadquartersGeelong, Australia
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Carelink firmographics
Firmographics- Name
- Carelink
- Legal name
- Civica
- Website
- https://carelinkplus.com.au
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Carelink is a Civica-owned SaaS suite providing end-to-end client management software for Australian and New Zealand community care providers across aged care, disability, mental health, and child/family services, with built-in compliance for NDIS, HCP, CHSP, OOHC, and DEX programs.
- Ownership category
- akta.pro rank
Carelink industry classification
Industry- Product category
- Community Care Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
- akta.pro secondary industry
- Care Coordination & Navigation (Multi-Provider) (HLADALAB)
Keywords
Where Carelink is headquartered
LocationHeadquarters
- HQ city
- Geelong
- HQ country
- Australia
- HQ region
- Oceania
Markets served
Carelink business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Subscription (SaaS): Cloud-based software delivered as subscription service through modular applications (CarelinkPlus, CarelinkAir, CarelinkGo, CarelinkConnect, CarelinkCloud) with customizable configurations for different care sector needs
Distribution channels1 record
Marketing channels5 records
Carelink product offering
Product offeringCore offering
Carelink Suite is a cloud-based, modular client management software platform for community care organizations. It provides end-to-end client data management, case management, rostering, resource allocation, budgeting, and financial tracking through a customizable dashboard accessible from multiple devices. The suite is delivered as a SaaS solution with compliance support for Australian government programs including NDIS, Home Care Packages, CHSP, DEX, OOHC, and other DSS funded programs.
Product overview
Carelink is a platform-plus-modules architecture centered on the Carelink Suite, a comprehensive client management software for community care organizations. The core platform (CarelinkPlus) provides end-to-end client management, case management, rostering, and financial tracking. It is extended by modular applications: CarelinkAir (web-based cloud application), CarelinkGo (mobile workforce and rostering/shift management), CarelinkCloud (managed hosting services), and CarelinkConnect (APIs for third-party integrations). Carelink Services and Training provides implementation and support. Together, these products enable remote workers to securely access schedules, rosters, and client information across multiple devices for the aged, community, disability, mental health, children and family services sectors.
Differentiator
Problem solved
Functional benefit
Brands
- CarelinkPlus: End-to-end client management software for Community Care
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkCloud
- Carelink Services and Training
Products and services
- Carelink Suite End-to-end client management software suite for community care organizations across aged, community, disability, mental health, children and family services sectors. Provides client data management, case management, rostering, resource allocation, budgeting, and financial tracking via a customizable cloud-based dashboard, with compliance support for NDIS, HCP, CHSP, DEX, OOHC, and DSS funded programs.
- CarelinkPlus End-to-end client management software module for Community Care covering client data, case management, rostering, resources, budgeting, and financial tracking. Acts as the core module of the Carelink Suite.
- CarelinkAir Web-based cloud solution for Community Care that integrates seamlessly with CarelinkPlus, providing cloud-based application access to client and operational data.
- CarelinkGo Mobile workforce enablement module with rostering and shift management for Community Care. Supports remote workers with time and attendance schedules and roster access on-the-go from mobile devices.
- CarelinkConnect APIs enabling connection and integration of third-party HR, payroll, and reporting systems with CarelinkPlus. Includes Medicare Online integration for the aged care sector.
- CarelinkCloud Managed Services and Hosting offering for the Carelink product suite. Provides cloud infrastructure and managed hosting for community care organizations.
- Carelink Services and Training Data migration, implementation, consulting and training services for the Carelink Community Care product suite, supporting customers through onboarding and ongoing optimization.
Companies that use Carelink
Customer profileSegments4 records
Ideal customer profiles1 record
Carelink technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability1 record
Feature7 records
Carelink partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights5 records
Carelink competitors and assessment
Company assessmentDirect peers
- Leecare (Leecare Solutions): Australian aged and community care software vendor with modules for clinical, medication, and resident management. Closely comparable to Carelink's aged care vertical and competes in the same Australian market.
- AlayaCare: Cloud-based home and community care software provider offering client management, scheduling, billing, and mobile worker tools. Directly competes with Carelink in the Australian/NZ provider software market with a broader geographic footprint.
- Health Metrics (HCM): Provider of aged care, retirement living, and home care software across Australia/NZ. Competes with Carelink for aged care provider budgets with comparable SaaS offerings.
- Mirus Australia (Mirus Works): Australian provider of care management software for aged care, disability, and community services. Competes head-to-head with Carelink's NDIS, HCP, and CHSP compliance modules.
- Procura (ContinuumCloud): Home and community care management software for aged, disability, and hospice providers. Operates in the same APAC/North American segment with overlapping client management and compliance features.
Broad incumbents
- iCareHealth (Telstra Health): Software vendor for aged, community, and acute care now part of Telstra Health's broader healthcare portfolio. Comparable in aged care but part of a much larger health IT ecosystem.
- Salesforce Health Cloud: Broader care management and CRM platform used by some community care providers as a configurable alternative to specialty SaaS like Carelink. Lacks the deep NDIS/HCP compliance workflows but offers scale and ecosystem.
- Microsoft Cloud for Healthcare: Healthcare-specific extension of Microsoft Cloud, providing data, analytics, and care coordination capabilities. Competes indirectly as a platform-choice alternative for large community care providers.
Emerging players
- Lookout (Mobile Care): Mobile workforce management platform for community care and disability providers. Adjacent to Carelink's CarelinkGo mobile workforce module with a narrower feature set.
Others
- Sandwai (Civica Group): Enabling/comparable vendor in the community care software ecosystem with overlapping provider customers in Australia. Useful as a same-segment/peer reference point for buyer evaluations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Carelink social profiles
Digital presenceCarelink financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carelink leadership team
Management profileNumber of profiles
Profiles2 records
Carelink subsidiaries and ownership
Company hierarchySubsidiaries6 records
Carelink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carelink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carelink
What does Carelink do?
Carelink Suite is a cloud-based, modular client management software platform for community care organizations. It provides end-to-end client data management, case management, rostering, resource allocation, budgeting, and financial tracking through a customizable dashboard accessible from multiple devices. The suite is delivered as a SaaS solution with compliance support for Australian government programs including NDIS, Home Care Packages, CHSP, DEX, OOHC, and other DSS funded programs.
Is Carelink a public or private company?
Carelink is a private company. It is classified as corporate owned and is currently operating.
When was Carelink founded?
Carelink was founded in 1996. It employs 51 to 100 people.
Where is Carelink based?
Carelink is headquartered in Geelong, Australia, in the Oceania region.
How does Carelink make money?
One revenue line is on record: software Subscription (SaaS).
Who are Carelink's main competitors?
Direct peers on record are Leecare (Leecare Solutions), AlayaCare, Health Metrics (HCM), Mirus Australia (Mirus Works) and Procura (ContinuumCloud). Broad incumbents are iCareHealth (Telstra Health), Salesforce Health Cloud and Microsoft Cloud for Healthcare. Lookout (Mobile Care) is listed as an emerging player. Sandwai (Civica Group) is listed as an others.
Does Carelink have an API?
Yes. CarelinkConnect APIs provide connection and integration capabilities to CarelinkPlus. The APIs enable third-party HR, payroll, and reporting systems to be integrated into the Carelink Suite solution. No further technical details provided regarding API type (REST/GraphQL), authentication method, rate limits, or sandbox availability.
What industry is Carelink in?
Carelink's product category is Community Care Management Software. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows), with a secondary code of HLADALAB, Care Coordination & Navigation (Multi-Provider). Its NAICS code is 518 and its SIC code is 7372.