Health Metrics

What Health Metrics does

Health Metrics Pty Ltd is an Australian-owned software vendor that provides the eCase platform, a unified care management system used by aged care, home care, retirement living, and disability care providers across Australia and New Zealand. The platform consolidates clinical assessments, care plans, medications, rostering, funding/billing, and operational reporting into a single client record spanning the entire care journey, with deep localization to ANZ-specific regulatory regimes including the New Aged Care Act, AN-ACC funding, and NDIS pricing. Its product surface includes four core modules (eCase Home Care, Retirement Living, Residential Aged Care, and Disability Care) plus a mobile application, a client and family portal, and a service desk portal.

The company operates a subscription-based enterprise SaaS model with annual billing, quote-based pricing, and direct field sales targeting multi-site operators. Distribution is supported by a partner ecosystem spanning pain assessment (PainChek), business intelligence (Yellowfin), medication management (BestMed), advance care planning (Touchstone Lifecare), and integration middleware (Jitterbit), with stated reach of 80,000+ care recipients across 770+ ANZ service locations. Its named customer base includes large Australian operators such as Amana Living, Eldercare, Arcare, Estia Health, Catholic Healthcare, Southern Cross Care Queensland, Arvida, Royal Freemasons, and RSL Lifecare.

Since September 2024, Health Metrics has been owned by US private equity firm Accel-KKR, which acquired the business alongside MOA Benchmarking and later consolidated them with UK-headquartered CareLineLive under the Evaran platform brand launched in May 2026. Checked In Care joined the platform in June 2026. Tyron Ball was appointed CEO in December 2025, and the company continues to operate from Heatherton, Victoria, with an 11-50 employee headcount.

Name

Health Metrics

Legal name

Health Metrics Pty Ltd

Website

https://healthmetrics.com.au/

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Health Metrics provides the eCase unified care management software platform to aged care, home care, retirement living, and disability care providers across Australia and New Zealand, consolidating clinical, operational, and financial workflows into a single client record. The business is PE-backed by Accel-KKR and now operates as part of the Evaran multi-product care technology platform.

Ownership category

akta.pro rank

Product category

Care Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Transitions Management (Hospital/SNF-to-Home) (HSABAIAC), Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC)

Keywords

• Care management software
• Aged care software
• Disability care platform
• Home care software
• Retirement living software

Headquarters

HQ city

Heatherton

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (eCase Platform): Subscription-based licensing model for the eCase care management platform covering Home Care, Retirement Living, Residential Aged Care, and Disability Care modules. Licence and Support Agreement terms referenced for both Australia and New Zealand markets.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Health Metrics provides the eCase unified care management software platform for aged care, disability care, retirement living, and home care providers across Australia and New Zealand. The platform consolidates clinical, operational, and financial data into a single client record with modules tailored to each care setting, supported by real-time analytics, mobile access, NDIS compliance, and a client and family portal.

Product overview

Health Metrics offers eCase, a single unified care management platform designed to meet the clinical, financial, and operational needs of care providers. The platform consists of the core eCase Platform and four integrated modules spanning the care journey: eCase Home Care for independent living support, eCase Retirement Living for community operators, eCase Residential Aged Care for facility-based care, and eCase Disability Care for NDIS-compliant services. Additional offerings include a Mobile App for remote workers and a Client & Family Portal for stakeholder engagement. Health Metrics is part of Evaran, a broader connected care ecosystem that also includes MOA Benchmarking (compliance, governance, risk, and quality) and CareLineLive (workforce management and scheduling).

Differentiator

Problem solved

Functional benefit

Brands

• eCase: Care management platform for residential aged care, retirement living, home care, and disability care providers, offering clinical, operational, and financial capabilities.

Products and services

• eCase Platform

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Checked In CarecoreTechnology or Integration · 4 June 2026Checked In Care, a leading provider of digital care communication and engagement solutions for aged care, disability, and community care, has joined Evaran alongside eCase, MOA Benchmarking, and CareLineLive. The addition brings stakeholder engagement and communication capabilities to the connected care ecosystem, enabling seamless communication between providers, care recipients, and families.
• MOA BenchmarkingcoreStrategic or Co-development PartnerMOA Benchmarking, a leading compliance, governance, risk and quality software provider for aged care, has been consolidated under Evaran alongside eCase and CareLineLive. The integration connects frontline care delivery with executive and board-level oversight.
• CareLineLivecoreStrategic or Co-development PartnerCareLineLive, a workforce management, scheduling and care delivery platform for home and community care, has been consolidated under Evaran. Integration strengthens coordination across care settings with real-time visibility.
• DCM GroupminorOthersDCM Group partners with Health Metrics for thought leadership webinars on aged care reform topics, including the New Aged Care Act implications and first 120 days analysis.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hmetrics

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health Metrics