Canandaigua Emergency Squad

What Canandaigua Emergency Squad does

Canandaigua Emergency Squad (CES) is a 501(c)(3) not-for-profit emergency medical services organization established in 1940 and headquartered at 233 North Pearl Street, Canandaigua, New York. The organization provides 24/7/365 emergency medical response and ambulance transport services across 139 square miles of territory in Ontario County, serving a primary population of approximately 27,000 residents and responding to more than 8,100 calls annually. CES operates as the busiest dual-membership 911 service in Ontario County, combining 65+ volunteer members with 14 full-time EMTs and Paramedics plus per-diem Paramedics to ensure continuous coverage. The organization delivers Paramedic-level care including administration of lifesaving medications, surgical procedures, and Advanced Life Support using modern ambulances that function as mobile treatment rooms costing over $200,000 each.

Beyond core emergency response, CES offers supplementary programs including a Medical Equipment Loan Closet (crutches, walkers, canes, wheelchairs at no charge), community education courses (CPR/AED/First Aid, Stop the Bleed, ACLS, PALS), Paramedic Intercept backup service for other Ontario County ambulance services, and designated transport services for the Canandaigua VA Medical Center and Calkins Outpatient Clinic. The organization also provides Emergency Medical Operations for the summer CMAC concert season and special community events. Two divisions extend the service area: East Bloomfield (merged with CES in 2015) and Naples Ambulance.

CES is funded through a hybrid revenue model: ambulance service billing through third-party agency Cornerstone Adminisystems (covering most annual operating costs via Medicare, Medicaid, private insurance, and patient co-pays), supplemented by tax-deductible community donations, annual fund drive, fundraising events, and United Way workplace giving (Donor ID 1193). The organization receives no tax dollar or municipal funding. Online channels include PayPal, Venmo (canandaigua-emergency-squad), and a website built on Weebly. Member scheduling is managed through ESO Suite's ePRO platform.

Name

Canandaigua Emergency Squad

Legal name

Canandaigua Emergency Squad, Inc.

Website

https://canandaiguaes.org

Company type

Private

Founded year

1940

Operating status

Operating

Headcount range

11–50 employees

Short description

Canandaigua Emergency Squad is a 501(c)(3) nonprofit emergency medical services organization serving Ontario County, New York since 1940, providing 24/7 Paramedic-level 911 response across 139 square miles with 65+ volunteers and 14 full-time EMTs/Paramedics.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Ambulance Services (62191), Emergency and Other Relief Services (624230)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Humanitarian Health & Emergency Medical Relief NGOs (HLAJAKAE)

Keywords

• Emergency medical services
• Ambulance services
• Paramedic care
• Community CPR training
• Medical equipment loans

Headquarters

HQ city

Canandaigua

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Ambulance Service Billing: Billing for emergency medical services provided. Revenue from insurance claims (Medicare, Medicaid, private insurance) and patient co-pays. Most annual operating costs covered through service billing.
2. Community Donations: Tax-deductible donations from individuals and organizations. Includes memorial donations, general contributions, and Venmo donations.
3. Fundraising Activities: Annual fund drive and fundraising events to supplement operating costs and fund equipment upgrades.
4. United Way Donations: Donor ID 1193 - receives contributions through United Way workplace giving programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Canandaigua Emergency Squad is a 501(c)(3) not-for-profit emergency medical services organization founded in 1940 that provides 911 emergency medical response, ambulance transport, paramedic intercept services, and community health education programs to Ontario County, New York. The organization operates from Canandaigua, NY with divisions in East Bloomfield (merged 2015) and Naples Ambulance, supported by 65+ volunteers and 14 full-time EMTs/Paramedics handling 8,100+ calls annually.

Product overview

Canandaigua Emergency Squad operates as a single unified emergency medical services organization offering 911 emergency response and ambulance transport as its core product. The organization delivers Paramedic-level care across 139 square miles of territory, responding to over 8,100 calls annually. Supporting the core EMS product are several modules including community education programs (CPR, First Aid, Stop the Bleed training), a medical equipment loan closet for crutches/walkers/canes/wheelchairs, paramedic intercept services for other ambulance providers, an online member scheduling system (ePRO), and volunteer ambulance operations with divisions in East Bloomfield and Naples. The organization has served the community since 1940 as a 501(c)(3) nonprofit.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Medical Response Primary 911 EMS response and ambulance transport service for residents of Canandaigua and surrounding Ontario County areas, covering 139 square miles with a population of approximately 27,000.
• Paramedic Intercept Service Advanced life support paramedic services that provide higher-level medical care to support other ambulance services and basic EMT crews in the field, including mutual aid for Ontario County ambulance services.
• Community Education and Training Programs CPR, AED, First Aid, and Stop the Bleed training programs offered to community members, schools, and organizations to build public emergency response capability.
• Medical Equipment Loan Closet Loan program providing durable medical equipment such as wheelchairs, walkers, and other assistive devices to community members in need.
• Event Standby and Facility EMS Coverage Dedicated EMS standby and coverage services for events and facilities, including CMAC concerts, Canandaigua VA Medical Center, and Calkins Outpatient Clinic.

Quantifiable outcome

• 8,100+ emergency calls responded to annually
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Cornerstone AdminisystemscoreTechnology or IntegrationThird-party billing agency located in New Cumberland, PA that handles all ambulance billing on behalf of Canandaigua Emergency Squad. Manages insurance claims, billing statements, and payment processing for patient accounts.
• United Way of Greater RochesterminorGTM or Marketing PartnerDonor ID 1193 - Accepts donations through United Way workplace giving programs, allowing donors to contribute via payroll deduction or workplace campaigns.
• Ontario County Emergency Services AgenciescoreStrategic or Co-development PartnerProvides Paramedic Intercept service to any ambulance service in Ontario County requesting assistance. Works alongside mutual aid agencies, fire services, law enforcement, air medical crews, and hospital teams.
• CMAC (Canandaigua Multi-Use Athletic Complex)minorStrategic or Co-development PartnerProvides Emergency Medical Operations for the summer CMAC concert season, covering medical emergencies at large public entertainment events.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Mercy Flight Central: Mercy Flight Central is a New York-based nonprofit air medical and critical care transport provider serving the Finger Lakes and Western NY region. Comparable to CES as a regional nonprofit emergency transport provider that frequently partners with ground EMS agencies, including as a mutual-aid partner in CES's stated ecosystem.

Broad incumbents

• Falck USA: Falck is a global ambulance and emergency services operator with U.S. operations providing 911 response, ALS, and community paramedicine. Comparable to CES as an ALS-capable ambulance provider with 911 contracts, though it is a much larger commercial operator with international footprint.
• Priority Ambulance: Priority Ambulance is a multi-state ambulance and EMS services company providing 911, interfacility transport, and special event medical coverage. It is comparable to CES in offering 911 response and ALS transport but operates across multiple states rather than a single county.
• American Medical Response (AMR): American Medical Response is the largest private ambulance and EMS provider in the U.S., operating 911, interfacility, and event medical services nationwide. Comparable to CES as a 911 ambulance operator with advanced life support capabilities, though it operates at vastly larger scale and is a for-profit entity rather than a community nonprofit.
• Northwell Health Emergency Medical Services: Northwell Health operates hospital-affiliated EMS and ambulance services across Long Island and the New York metro region. Comparable to CES in providing ALS-capable 911 and interfacility transport in New York, but embedded within a much larger integrated health system.

Regional players

• Monroe Ambulance: Monroe Ambulance is a regional ambulance service in the greater Rochester, NY area providing 911 and interfacility transport. Comparable to CES as a New York State ambulance provider with 911 and ALS capabilities in a nearby geography, making it a likely referral or mutual-aid counterpart rather than direct competitor.

Direct peers

• Huron Valley Ambulance: Huron Valley Ambulance is a 501(c)(3) community-based nonprofit EMS agency serving a defined county-level service area with 911 response, ALS transport, and community education programs. Highly comparable to CES as a similarly structured community nonprofit with a dual volunteer/professional staffing model and county-level 911 franchise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CanandaiguaEmergencySquad
• LinkedInlinkedin.com/company/canandaigua-emergency-squad

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canandaigua Emergency Squad