Gomobile

What Gomobile does

Gomobile (legal name GoMobile Global Tester) is a privately held, Guatemala-based professional services firm founded in 2010 that provides quality assurance (QA), user experience (UX) testing, competitive benchmarking, contact center operations, and IT resource outsourcing primarily to telecommunications operators and banks across Latin America. The company operates five integrated service lines: Platform Integration (digital transformation consulting), Benchmark (competitive intelligence across 22 countries via local teams), Digital Services Testing (QA and UX analysis of apps, portals, and VAS), Contact Center (multichannel customer service, collections, telemarketing, back office), and Resource Outsourcing (developers, QA testers, IT engineers, and sales promoters staffed to clients). Named enterprise clients include multiple Movistar subsidiaries in Colombia, Mexico, and Ecuador, TIGO, TIMWE (a 9+ year relationship), WAVY, Terra Networks, McAfee (for Movistar Seguridad Total), and unnamed banks, with engagements such as serving as official VAS auditor for Colombia's CRC-regulated telco digital channels.

The underlying technology stack is services-led rather than product-led: Gomobile sells bespoke testing methodologies, manual and systematic QA processes, mystery-shopper fieldwork, and regional benchmark studies rather than licensed software. Delivery runs through direct enterprise sales (no self-service or marketplace channel) and is customized per client, with pricing done on a quote basis. The company maintains a regional team across 22 Latin American countries, has 101-250 employees per third-party scale signals, and is led by CEO Diana Roca with Commercial Director Jonathan Kostial and Special Business Manager Judith Roca. Ownership appears to be founder/management-held, with no disclosed external investors, funding rounds, M&A activity, patents, or public-market presence in the source data. Revenue is not disclosed, and there is no evidence of AI/ML capability development; the company's competitive position rests on domain specialization, multi-country distribution, and long-tenured telco relationships rather than proprietary technology.

Name

Gomobile

Legal name

GoMobile Global Tester

Website

https://gomobil.com.gt

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Gomobile is a Guatemala-based, privately held professional services firm founded in 2010 that delivers QA, UX testing, contact center, IT staffing, and 22-country competitive benchmarking primarily to telecommunications operators and banks across Latin America.

Ownership category

akta.pro rank

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Digital Testing Services: QA and UX testing services for digital platforms, applications, and telecommunications products. Services include testing of purchase processes, commercial offer verification, content review, link functionality, and security testing.
2. Contact Center Services: Multichannel contact and call center services including inbound/outbound calls, collections management, customer service, telemarketing, surveys, and back office support.
3. Resource Outsourcing: Provision of specialized human resources including developers, QA testers, IT engineers, and sales promoters for short, medium, and long-term project staffing.
4. Benchmark Services: Competitive intelligence and market research services providing specialized benchmarks across multiple countries for strategic decision support.
5. Platform Integration Consulting: Strategic consulting services supporting digital transformation and technology change projects for enterprise clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Gomobile provides professional digital quality assurance and user experience testing services for telecommunications operators, banks, software developers, startups, and content providers. Its portfolio includes platform integration consulting, competitive benchmarking across 22 countries, digital services testing (QA and UX), multichannel contact center operations, and resource outsourcing (developers, QA testers, IT engineers, sales promoters) delivered under direct enterprise contracts in Latin America.

Product overview

Gomobile is a unified digital quality assurance and testing services company with a portfolio of five integrated service offerings: a Platform Integration service that supports companies' technological change and digital transformation projects; a Benchmark service providing competitive intelligence across 22 countries; a Digital Services Testing service covering QA, UX analysis, and performance monitoring of applications and platforms; a Contact Center module delivering multichannel customer service, sales, and back-office solutions; and a Resource Outsourcing module providing specialized personnel to the telecommunications and banking sectors. Together, these services cover the full lifecycle of digital product quality from testing and monitoring to staffing and market intelligence.

Differentiator

Problem solved

Functional benefit

Products and services

• Integración de Plataformas (Platform Integration) Strategic consulting and project support delivered during clients' technological change and digital transformation initiatives, providing personalized guidance to help companies select the best technology decisions.
• Benchmark Competitive intelligence and benchmarking service delivered by local teams across 22 countries, covering direct and indirect competition, new developments, innovation, traffic flows, tariffs, and commercial strategies to support clients' positioning and competitiveness.
• Testing Servicios Digitales (Digital Services Testing) Quality assurance and user experience testing of digital platforms, mobile applications, and telecommunications services, evaluating what is failing, what can be improved, and what is missing to support correct digital transformation. Includes content review, link functionality, purchase process testing, and security testing.
• Contact Center Multichannel contact center service providing inbound and outbound calling, debt collection, customer service, telemarketing, appointment scheduling, information updates, surveys, sales, customer loyalty, and back/front office support for enterprise clients.
• Outsourcing de Recursos (Resource Outsourcing) Staff augmentation service that supplies mobile operators and banks with qualified internal and external personnel — backend, frontend, and fullstack developers, IT engineers, direct sales promoters, and QA testers — for short, medium, and long-term project staffing needs.

Quantifiable outcome

• Improved user satisfaction for digital products through systematic QA and UX analysis
• +2 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Others

• TCS (Tata Consultancy Services):

Direct peers

• Globant: LATAM-headquartered global IT services firm with a dedicated QA, testing, and digital experience practice serving telecom and banking clients. Most directly comparable peer given shared region, similar enterprise client base, and overlapping testing/digital transformation services.
• Teleperformance: Global leader in outsourced customer experience management and call center operations with deep LATAM presence. Comparable on the Contact Center and customer-support outsourcing modules of Gomobile's portfolio.
• Concentrix: Large customer experience and BPO provider serving telecom and financial services clients globally, with significant LATAM operations. Direct comparable on contact center, customer service, and digital channel support work.
• TTEC (TeleTech): Global customer experience and contact center outsourcing provider with significant LATAM operations serving telecom and financial services. Direct comparable on Gomobile's Contact Center module.

Broad incumbents

• Wipro: Global IT services firm with a Quality Engineering and Testing practice serving telecom, banking, and consumer industries. Comparable on enterprise QA and outsourced resource delivery.
• Accenture: Global consulting and IT services incumbent with established testing, digital transformation, and customer experience practices serving telecom and banking. Competes for the same enterprise RFPs at a much larger scale.
• Infosys: Global IT services provider with established testing services and a strong LATAM delivery footprint through Infosys BPM. Overlaps with Gomobile on software testing and outsourced delivery for telecom/banking.
• Cognizant: Global IT services firm with a dedicated Quality Engineering & Testing practice and major telecom/banking verticals. Comparable on enterprise QA testing and digital transformation engagements.

Emerging players

• TaskUs: Newer-generation digital outsourcing and customer experience provider with notable telecom and fintech verticals, including LATAM presence. Comparable on outsourced digital support and content moderation/QA-adjacent services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/GoMobileGlobal
• Facebookweb.facebook.com/GoMobileGlobalTester
• LinkedInlinkedin.com/company/gomobile-global-tester
• Instagraminstagram.com/gomobilegt

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gomobile