What SmartCAP does

SmartCAP IT-Solutions GmbH is a Vienna-based systems integrator and software reseller founded in 2010 by Heiko Schulz, with Roman Jäger joining as co-owner and sales lead in 2012. The firm specialises in AI-driven Intelligent Document Processing (IDP) and customer communication automation, built on the Tungsten Automation TotalAgility platform (for which it holds the highest "Titanium Partner" tier) and integrated with Microsoft Azure AI Document Intelligence and LLM capabilities. Its core portfolio consists of three solution lines — digitalized document processes, optimised customer communication, and automated invoice processes — packaged with industry-specific configurations for insurance, healthcare, public sector, banking, utilities and telecommunications. Across its customer base, SmartCAP processes more than 100 million document pages and 120 million business cases annually.

The technology stack combines OCR/computer vision, NLP-based intent and tone classification, zero-shot document classification, anomaly/forgery detection, RAG-based knowledge retrieval, and an autonomous AI Agent that requests missing information from customers without human intervention. The platform is LLM-agnostic and integrates with customer core systems (SAP, CRM, accounting) for straight-through processing, supporting both cloud and on-premise deployment.

SmartCAP monetises through three revenue streams: (1) software licensing and platform resale of Tungsten TotalAgility, Capture and AP Essentials on a recurring/subscription basis, (2) implementation and professional services for solution design, integration and go-live, and (3) recurring support and maintenance contracts. Go-to-market is enterprise-field-sales-led in the DACH region, anchored on free initial consultations, demo booking, and event-driven demand generation (Business Breakfasts, industry conferences, Tungsten Summit), with distribution via the Tungsten Automation partner channel and direct enterprise account management. Named reference customers include A1 Telekom Austria (processing up to 10 million pages annually), UNIQA, Vienna Insurance Group (VIG), Wiener Städtische, GRAWE, Energie Steiermark, Stadt Wien, Land Oberösterreich, and five of Austria's top ten hospitals.

Name

SmartCAP

Legal name

SmartCAP IT-Solutions GmbH

Website

https://smartcap-its.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

SmartCAP IT-Solutions GmbH is a Vienna-based Tungsten Automation Titanium Partner that delivers AI-driven Intelligent Document Processing, customer communication automation, and invoice processing solutions to Austrian enterprise customers in insurance, healthcare, public sector, banking, utilities and telecommunications.

Ownership category

akta.pro rank

Product category

Intelligent Document Processing (IDP) Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)

akta.pro secondary industries

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)

Keywords

• Intelligent document processing
• Document workflow automation
• Invoice processing automation
• AI customer communication
• Enterprise content management

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Software Licenses & Platform: Resale and implementation of Tungsten TotalAgility, Capture, AP Essentials and related platforms. Platform licensing forms recurring revenue base with enterprise customers processing millions of pages annually.
2. Professional Services & Implementation: Consulting, implementation, and project management services for deploying document automation solutions. Includes business process analysis, solution design, system integration, and go-live support.
3. Support & Maintenance: Ongoing technical support, software updates, bug fixes, and application maintenance for deployed solutions. Local support team with competency and personal service.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

SmartCAP sells AI-powered Intelligent Document Processing (IDP) solutions built on the Tungsten TotalAgility platform and Azure AI Document Intelligence. The company captures, classifies, extracts, validates, and routes incoming documents (paper, email, portal, scanned) into downstream enterprise systems such as SAP and CRM, with optional LLM-powered extraction and autonomous AI agents for follow-up. Offerings are delivered as licensed platforms plus implementation, support, and industry-specific configuration services.

Product overview

SmartCAP is a systems integrator and certified Titanium partner of Tungsten Automation, offering a portfolio of AI-powered Intelligent Document Processing (IDP) solutions built on the Tungsten TotalAgility platform. The core portfolio consists of three integrated solutions: (1) Digitalisierte Dokumentenprozesse — AI-driven document workflow automation for capturing, classifying, routing, and integrating documents across the enterprise; (2) Optimierte Kundenkommunikation — AI-powered customer communication management that automatically identifies intent, classifies inquiries, and routes or responds; and (3) Automatisierte Rechnungsprozesse — AI-based invoice and expense processing with automatic recognition, validation, and handover to accounting. All three solutions are powered by Tungsten TotalAgility and Azure AI Document Intelligence, with optional LLM integration. SmartCAP also delivers industry-specific IDP solutions (Banking, Utilities, Healthcare, Insurance, Public Sector) that layer sector-specific workflows, compliance controls, and integration templates on top of the core platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitalisierte Dokumentenprozesse (Digitalized Document Processes) AI-assisted document workflow solution that automatically captures information, intelligently sorts incoming documents, and reliably routes them to the correct destinations 24/7 without manual intervention, enabling straight-through processing and integration with downstream systems.
• Optimierte Kundenkommunikation (Optimized Customer Communication) AI-powered customer communication management solution that automatically identifies intent, tone, and subject of inbound inquiries across email, chat, and letter channels, then answers directly or routes to the appropriate department.
• Automatisierte Rechnungsprozesse (Automated Invoice Processes) AI-driven invoice and expense receipt processing solution that automatically recognizes, validates, and transfers invoices to accounting software for approval, further processing, or archiving — faster, error-free, and without manual rework.
• Branchenlösungen (Industry Solutions) Pre-configured IDP solutions tailored for specific verticals: Banking & Financial Services, Utilities/Energy, Healthcare, Insurance, and Public Sector. Each package includes sector-specific workflows, compliance controls, and integration templates built on the core SmartCAP platform.
• Professional Services, Implementation, and Support Consulting, business process analysis, solution design, system integration, go-live support, and ongoing technical support/maintenance services for deployed document automation solutions, delivered by a local Austrian support team.

Quantifiable outcome

• Up to 70% time savings in document-based processes
• +7 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Tungsten AutomationcoreTechnology or IntegrationSmartCAP is Titanium Partner of Tungsten Automation, the highest partner tier globally. The company resells, implements, and supports Tungsten platforms including TotalAgility, Capture, AP Essentials, and related solutions. This is a strategic partnership spanning over 15 years, with SmartCAP being the leading implementation partner in Austria. The partnership provides access to enterprise-grade IDP technology, certified training, and direct support from Tungsten.
• MicrosoftcoreTechnology or IntegrationSmartCAP integrates Microsoft Azure AI Document Intelligence for AI-powered document processing capabilities. The company also uses Microsoft Teams for video conferencing and internal communication. Azure AI provides handwriting recognition, intelligent form processing, and table extraction capabilities that complement the TotalAgility platform.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Automation Anywhere: Cloud-native hyperautomation vendor with document automation and IQ Bot capabilities. Competes with SmartCAP's process-automation-plus-IDP positioning at the broader workflow-orchestration layer, especially in shared enterprise accounts.
• Tungsten Automation (formerly Kofax): SmartCAP's core technology partner and the underlying TotalAgility platform owner. A broad incumbent in capture/IDP/automation with much larger global reach; competes with SmartCAP indirectly wherever it sells direct rather than through the partner channel.
• UiPath: Hyperautomation platform combining RPA, process orchestration, and IDP capabilities. A broad incumbent whose Document Understanding module competes with the end-to-end IDP/workflow bundle SmartCAP sells on top of Tungsten.

Direct peers

• Hypatos: German-based AI-IDP vendor focused on deep-learning document automation, particularly for invoices, purchase orders, and financial documents. Competes head-to-head with SmartCAP's invoice-processing and AP Essentials offering in the DACH enterprise market.
• ABBYY: Global IDP/OCR vendor offering intelligent document capture, classification, and extraction software. Directly competes with the SmartCAP/Tungsten solution stack at the platform layer; both sell AI-powered document automation into enterprise back-office workflows in DACH.
• Rossum: Czech-based AI-native IDP platform targeting invoice, claims, and back-office document automation. Direct competitor in European enterprise IDP, particularly relevant given geographic proximity and shared Central-European customer base.
• Datamatics TruBot: Global IDP/intelligent automation vendor with TruCapture and TruBot offerings. Competes in the same AI document-processing category, particularly in BFSI and insurance document workflows similar to SmartCAP's insurance segment.

Regional players

• msg systems: Large German IT consulting and solutions group with insurance and banking industry focus. A regional player that competes on similar process-automation and document-processing projects in DACH, particularly with insurance customers similar to SmartCAP's UNIQA/VIG/wst references.

Emerging players

• Infrrd: AI-first IDP vendor specializing in complex, unstructured documents such as insurance claims and mortgages. An emerging specialist player whose narrow focus overlaps with SmartCAP's claims and insurance document use cases.

Others

• Microsoft (Azure AI Document Intelligence): Cloud vendor whose Azure AI Document Intelligence is both an enabling technology SmartCAP integrates and a direct competitor as enterprises evaluate hyperscaler-native IDP versus third-party platforms. Relevant ecosystem relationship rather than head-to-head channel competition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smartcap-its

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SmartCAP