Dalli Service

What Dalli Service does

Dalli Service (ООО «ДАЛЛИ-СЕРВИС») is a Russian B2B courier delivery company founded in 2013 and headquartered in Moscow with operations in St. Petersburg. The company provides logistics services exclusively to legal entities — internet retailers, B2B clients, and offline stores — across more than 1,000 Russian cities. Operating 364 days per year, Dalli processes over 17,000 orders daily and reports a 98.3% on-time delivery rate and 98.1% customer satisfaction score. Its service portfolio spans same-day delivery, next-day delivery, large-format goods (KGT) transportation for items 25-120 kg, pickup point (PVZ) delivery, marketplace delivery, ship-from-store fulfillment, and B2B delivery.

The company's technology stack includes a proprietary courier management system, an open API that supports client integration within one day, a personal client account dashboard, automated SMS and phone notification systems, and an owned last-mile fleet in Moscow and St. Petersburg. Beyond direct fleet operations, Dalli extends national coverage through a core channel partnership with CDEK and a minor channel partnership with Russian Post, reaching all major Federal Districts.

Dalli's revenue model is transaction-based with weight-tiered pricing and volume discounts. Published rates include 300-725 RUB for same-day Moscow/St. Petersburg delivery and 385-725 RUB for standard St. Petersburg delivery, with free pickup offered for batches exceeding 10 orders inside the MKAD/KAD ring roads. The customer base includes more than 1,000 internet stores nationwide — 360+ of which are in the Central Federal District — and that region alone generated over 240,000 orders during 2022-2023. The company has not disclosed external funding rounds, indicating a bootstrapped operating profile.

Name

Dalli Service

Legal name

OOO «DALLI-SERVIS» (ООО «ДАЛЛИ-CЕРВИС»)

Website

https://dalli-service.com

Company type

Private

Founded year

2013

Operating status

Operating

Short description

Dalli Service is a Russian B2B courier delivery company founded in 2013, providing same-day, next-day, large-format goods, pickup point, and marketplace delivery to internet retailers and businesses across 1,000+ Russian cities, processing 17,000+ orders daily.

Ownership category

akta.pro rank

Product category

Courier & Last-Mile Delivery Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (49221)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Same-Day / On-Demand Express Courier (TLAAABAG)

akta.pro secondary industries

Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE), Third-Party / Independent PUDO Network Operators (Multi-Carrier) (TLAAAMAC)

Keywords

• Courier delivery services
• Last-mile logistics
• E-commerce fulfillment
• B2B courier services
• Same-day delivery

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Courier Delivery Services: Transaction-based fees for courier delivery services including same-day, next-day, and standard delivery. Pricing varies by weight, destination, and monthly delivery volume. Free pickup for orders exceeding 10 units within MKAD/KAD.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Dalli Service is a B2B courier delivery company operating its own vehicle fleet and pickup-point network across Moscow, St. Petersburg, and 1,000+ Russian cities. It delivers parcels for internet retailers, marketplaces, and corporate clients, with same-day, next-day, large-format goods (KGT), pick-up point, marketplace, ship-from-store, and B2B routing options. Service is bound to a proprietary client management platform that includes a personal account dashboard, open API, ready-made CMS modules, online tracking, and twice-weekly cash-on-delivery remittance.

Product overview

Dalli Service is a premium courier delivery company operating since 2013, offering a unified logistics platform for businesses and legal entities across Russia. The core product portfolio includes same-day delivery, next-day delivery, large-format goods (KGT) delivery, pickup point (PVZ) delivery, marketplace delivery, ship-from-store fulfillment, B2B corporate delivery, and online store delivery services. The platform is supported by an open API for technical integration and a client personal account portal for operational management. The service covers over 1,000 cities, processes 17,000+ orders daily with 98.3% on-time delivery rate, and provides full insurance coverage, COD handling, and comprehensive reporting for business clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Courier Delivery Day in Day (Same-Day Delivery) Express courier delivery where parcels are collected in the first half of the day and delivered to recipients in the second half of the same day. Available primarily in Moscow and Moscow region for online stores and corporate clients.
• Next-Day Delivery Standard courier delivery of goods from online stores to recipients within a specified time interval on the next day, door-to-door. Available across Moscow, St. Petersburg, and other Russian cities.
• KGT (Large Format Goods) Delivery Specialized courier service for large-format goods weighing 25 to 120 kg from Dalli's fleet for internet stores. Includes delivery to the door, floor delivery, and installation support.
• Pickup Point (PVZ) Delivery Parcel delivery service through pickup points operated by Dalli and partner transport companies (CDEK, Russian Post) across Russia, allowing recipients to collect parcels at convenient locations.
• Marketplace Delivery Delivery service for online stores and sellers directly to major Russian marketplaces (e.g., Wildberries, Ozon), handling logistics from warehouse or seller location to marketplace distribution points.
• Ship from Store Delivery service where couriers collect orders from physical retail stores and deliver them to recipients within a 3-hour window, enabling same-day fulfillment from offline retail locations for omnichannel orders.
• B2B Delivery Corporate logistics and courier delivery services for businesses, organizations, and legal entities (юридические лица). Includes fixed pricing, a personal account manager, comprehensive reporting, twice-weekly COD remittance, and documented payment handling.
• Online Store Delivery Full-service courier delivery for e-commerce businesses, covering order pickup from warehouse, transportation, and final-mile delivery to recipients, with COD handling, returns, partial-purchase support, and full insurance.
• Personal Account (Client Portal) Customer portal providing order management, delivery tracking, reporting, and integration capabilities for business clients (and a recipient-facing variant) to monitor and control delivery operations.

Quantifiable outcome

• 98.1% customer satisfaction rate
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• CDEKcoreChannel Partner/ Reseller/ DistributorPartnership with CDEK transport company for extended pickup point network and delivery coverage across Russia. Dalli uses CDEK infrastructure for last-mile delivery in regions beyond direct coverage areas.
• Russian PostminorChannel Partner/ Reseller/ DistributorIntegration with Russian Post for delivering parcels to customers in remote areas where private courier networks have limited coverage.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Boxberry: Major Russian parcel delivery and pickup-point network serving online retailers with B2B integrations, regional sorting centers, and last-mile partnerships. Direct competitor in the e-commerce courier niche Dalli targets.
• DPD Russia: Russian arm of global parcel network DPD, offering B2B and e-commerce courier services with tracking, time-window delivery, and pickup-point infrastructure across Russia. Comparable in target segment and product mix.
• CDEK (СДЭК): Russia's largest private courier and express delivery network with nationwide pickup-point coverage, same-day/next-day services, and e-commerce integrations. Closest functional analog to Dalli and also a downstream partner via Dalli's PVZ network.
• SPSR Express: Russian express delivery and B2B courier service with domestic and cross-border capabilities, including scheduled pickup, time-window delivery, and e-commerce integrations for online retailers. Comparable scope and target customer base.
• Pony Express (Russia): Russian courier and express delivery operator with B2B focus, scheduled routes, and document/parcel shipping for corporate clients. Overlaps significantly with Dalli's B2B courier and express delivery positioning.

Regional players

• Maxima Express: Russian B2B courier and same-day delivery service for legal entities, with strong position in St. Petersburg and Northwestern Federal District — a direct overlap with Dalli's home market and B2B-only positioning.

Emerging players

• PickPoint: Russian operator of automated parcel lockers and pickup-point networks for e-commerce deliveries. Comparable PUDO functionality to Dalli's PVZ offering, though focused exclusively on locker-format pickup.
• Dostavista (Borzo): On-demand same-day delivery platform connecting businesses with crowdsourced couriers in Russian cities. Overlaps with Dalli's same-day courier and ship-from-store services but uses gig-economy drivers rather than an owned fleet.

Broad incumbents

• Russian Post (Почта России): State-owned universal postal and parcel operator with universal coverage across Russia. Acts both as a competitor and as Dalli's partner for last-mile delivery in remote areas where private networks are uneconomic.
• OZON Logistics: In-house logistics arm of major Russian marketplace Ozon, operating fulfillment centers and last-mile delivery. A competitor for marketplace-bound flows and a structural threat to independent couriers as marketplaces insource.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dalli-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dalli Service