Tawasol

What Tawasol does

Tawasol is a privately held Saudi Arabian IT services company founded in 2010, headquartered in Riyadh with an additional office in Jeddah. The firm designs, integrates, and maintains customer experience (CX) and low-current (ELV) infrastructure for enterprise clients across Saudi Arabia and the wider GCC, with a customer base concentrated in telecommunications, automotive, insurance, and government/smart-city projects. Marquee deployments include Saudi Arabia's first large-scale work-from-home contact center for STC (scaled from 100 to 500+ agents), multi-year customer-journey programs for Abdul Latif Jameel Motors and Petromin, AI and omni-channel platforms for Saudi insurers including Tameeni and Bcare, and mission-critical ELV delivery for NEOM's NC1 Command & Control Center.

The company's core technology stack centers on an omni-channel contact center platform, an AI Voice Bot that communicates in Arabic with Saudi dialect and accent, AI-driven speech analytics, CRM integrations, and ELV systems covering security, networking, and building management. Solutions are built on a partner ecosystem that includes Genesys (CX platforms), Cisco (networking and government-grade infrastructure), Microsoft (cloud and enterprise software), Samsung, Corning, Bosch, Avaya, Oracle, Dell, HP, and Huawei. Tawasol's differentiator is the localization of these platforms for the Saudi market, including Arabic-dialect conversational AI and alignment with Vision 2030 requirements such as Insurance Authority compliance for regulated industries.

Tawasol operates a project-based professional services model combined with recurring managed services and support. The go-to-market is direct enterprise field sales targeting large organizations, supported by co-selling through technology partners, participation in industry events such as Corning's Night of Gratitude 2025, and direct consultation via phone, email, and WhatsApp. Pricing is quote-based and tailored to project scope; no public pricing tiers or standardized rate cards are disclosed. Revenue streams are weighted toward technology solutions and integration (implementation of contact centers, AI systems, and ELV) with an ongoing managed-services tail that maintains and optimizes deployed systems.

Name

Tawasol

Legal name

TAWASOL

Website

https://tawasoltech.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Tawasol is a Saudi Arabian IT services company, founded in 2010, that delivers customer experience platforms, AI-powered contact center solutions, and ELV systems integration to enterprise clients across Saudi Arabia and the GCC in telecom, automotive, insurance, and government sectors.

Ownership category

akta.pro rank

Product category

Enterprise IT Services and Customer Experience Technology

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

ESB & Enterprise Messaging Middleware (HDAEAIAC)

akta.pro secondary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

Keywords

• Omni-channel contact centers
• AI speech analytics
• Digital transformation services
• Low current systems
• Enterprise IT integration

Headquarters

HQ city

Jeddah

HQ country

Saudi Arabia

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Technology Solutions and Integration: Implementation and integration of technology solutions including contact center platforms, AI systems, and ELV (Low Current) systems for enterprise clients. Project-based revenue with ongoing maintenance and support services.
2. Managed Services and Support: Ongoing support services to maintain and optimize deployed systems, ensuring continuous operation and customer satisfaction.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Tawasol is a Saudi-based enterprise IT services and systems integrator that designs, deploys, and manages customer experience technology and Low Current (ELV) infrastructure for enterprise and government clients. Its core deliverables include Omni-channel Contact Center solutions, an AI Voice Bot tuned to the Saudi Arabic dialect, AI Speech Analytics, end-to-end Digital Transformation services, and ELV systems covering IoT, networking, fire alarm, and security.

Product overview

Tawasol offers an integrated customer experience platform portfolio built around three pillars: Customer Experience (omni-channel contact centers, AI Voice Bot, AI Speech Analytics, CRM integrations), Technology & Innovation (digital transformation, AI-powered automation), and Secure & Connected Systems (low current/ELV systems, compliance solutions). The AI Voice Bot and omni-channel contact center form the core CX platform, with AI Speech Analytics as a key analytical add-on. Low current systems and digital transformation services extend the portfolio into physical infrastructure and enterprise modernization. The company serves telecom, automotive, insurance, and government sectors across Saudi Arabia and the GCC.

Differentiator

Problem solved

Functional benefit

Products and services

• Omni-Channel Contact Center Solutions

Quantifiable outcome

• Scaled contact center from 100 to 500+ agents for STC
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

18 partnerships are on record, tiered core and major.

• CorningcoreTechnology or IntegrationStrategic technology partnership. Tawasol awarded 'Integrator Rising Star 2025' at Corning's Night of Gratitude 2025, reflecting strong partnership and progress in integration services.
• CiscocoreTechnology or IntegrationTechnology partnership for network infrastructure and communication solutions. Collaborated directly with Cisco on Ministry of Culture project to engineer solutions meeting Cisco requirements.
• GenesyscoreTechnology or IntegrationTechnology partner for omni-channel contact center platforms enabling customer experience transformation solutions.
• SamsungmajorTechnology or IntegrationTechnology partnership for display and device solutions as part of comprehensive technology ecosystem.
• MicrosoftmajorTechnology or IntegrationTechnology partnership leveraging Microsoft solutions for cloud and enterprise software integrations.
• BoschmajorTechnology or IntegrationTechnology partnership for security and communication solutions.
• HuaweimajorTechnology or IntegrationTechnology partnership for telecommunications and ICT infrastructure solutions.
• DellmajorTechnology or IntegrationTechnology partnership for enterprise hardware and infrastructure solutions.
• ExotelmajorTechnology or IntegrationTechnology partnership for cloud communication platforms.
• KnowmaxmajorTechnology or IntegrationTechnology partnership for customer experience management solutions.
• AvayamajorTechnology or IntegrationTechnology partnership for unified communications and contact center solutions.
• OraclemajorTechnology or IntegrationTechnology partnership for enterprise software and database solutions.
• HPmajorTechnology or IntegrationTechnology partnership for printing and personal computing solutions.
• HoneywellmajorTechnology or IntegrationTechnology partnership for building automation and security solutions.
• HIKVisionmajorTechnology or IntegrationTechnology partnership for video surveillance and security solutions.
• CommScopemajorTechnology or IntegrationTechnology partnership for network infrastructure and cabling solutions.
• ArubamajorTechnology or IntegrationTechnology partnership for wired and wireless networking solutions.
• Alcatel LucentmajorTechnology or IntegrationTechnology partnership for enterprise communications solutions.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Al Moammar Information Systems (MIS): Saudi-listed IT services and systems integration firm with broad enterprise/government exposure across networking, unified communications, and managed services — comparable in scale and customer mix to Tawasol.
• Sahara Net Communications: Saudi IT services provider offering networking, security, and unified communications solutions to enterprise customers — overlaps directly with Tawasol's Cisco/Aruba-driven networking and ELV practice.
• Mideast Communication Systems (MCS): Riyadh-headquartered systems integrator focused on IT, ELV, security, and communications infrastructure across Saudi Arabia — competes head-to-head with Tawasol on enterprise/government CX and low-current deployments.
• NourNet: Saudi-based IT services and systems integrator delivering contact center, networking, and digital transformation solutions to enterprise and government clients — a directly comparable regional SI competing for the same telecom, government, and large-enterprise RFPs.
• Arabic Computer Systems (ACS): Long-standing Saudi IT services and integration company serving enterprise and government with networking, applications, and managed services — directly comparable regional SI competing for the same mid/large Saudi accounts.

Broad incumbents

• NTT Data (formerly Dimension Data): Global systems integrator with a strong Middle East footprint across networking, collaboration, and CX — competes with Tawasol on large Vision 2030 and enterprise integration programs.
• Cisco Systems: Global incumbent whose networking, collaboration (Webex), and contact-center portfolio underpins much of Tawasol's delivery; competes indirectly as Cisco expands direct enterprise sales and AI-native offerings in Saudi Arabia.
• Avaya: Global unified communications and contact center vendor; comparable as a platform incumbent and indirect competitor as it sells through regional integrators in Saudi Arabia.
• Genesys: Global cloud contact-center platform vendor whose Genesys Cloud CX product is central to Tawasol's CX practice; a broad incumbent that could disintermediate integrators via direct-to-enterprise models.

Emerging players

• stc Solutions: STC's own ICT and digital services arm; as an emerging in-house SI inside Tawasol's largest telecom customer, it represents both a buyer-adjacent peer and a structural risk of in-sourcing integration work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tawasoltech
• Xx.com/tawasoltechksa
• Facebookfacebook.com/TawasolTechKSA

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tawasol