What Pima Community Access Program does

Pima Community Access Program operates as a nonprofit community health center under the brand El Rio Health, headquartered in Tucson, Arizona. Founded in 2000, it delivers comprehensive, integrated healthcare — primary care (family medicine, adult medicine, pediatrics), the largest non-profit dental program in Arizona, behavioral health, physical therapy, OB/GYN and midwifery, pharmacy, radiology, laboratory, and HealthBuilders wellness programs — to community members regardless of financial status, using a sliding-fee scale and financial assistance programs for uninsured and underinsured patients.

The underlying technology platform is the El Rio MyChart patient portal, a free secure online tool for scheduling appointments, communicating with providers, accessing test results, and requesting prescription refills. Most locations also offer on-site pharmacy, radiology, and laboratory services. The organization holds Patient Centered Medical Home accreditation and Joint Commission certification, and was recognized as a 2025 CHIME Digital Health Most Wired recipient for health-IT implementation.

The business model is service-based rather than subscription-based despite the data label: revenue is generated from direct patient billing, insurance reimbursement, sliding-fee patient payments, on-site pharmacy (likely enhanced by 340B drug pricing), and federal/program funding typical of FQHC-style community health centers. Distribution is primarily direct, through multiple physical health center locations across Tucson (Abrams, Center of Opportunity, Cherrybell, plus the new Stone Health Center opening June 2026), augmented by the El Rio MyChart self-serve channel and community partnerships (e.g., Tucson Fire Department cancer screening program, ASU). Customer acquisition is community-led, with marketing spanning the company website, Instagram, Facebook, and earned media coverage in outlets such as KVOA and ASU News.

Name

Pima Community Access Program

Legal name

El Rio Health

Website

https://mypcap.org

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Pima Community Access Program (El Rio Health) is a Tucson, Arizona nonprofit community health center providing integrated primary, dental, behavioral, and pharmacy care to all community members regardless of financial status, across multiple locations plus the El Rio MyChart portal.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Integrated Primary Care in Behavioral Health Settings (HLAFAGAM), Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

Keywords

• Community health services
• Primary care
• Nonprofit dental program
• Behavioral health services
• Integrated pharmacy services

Headquarters

HQ city

Tucson

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing comprehensive healthcare services including primary care, dental, behavioral health, pharmacy, and specialty services. Services are provided to all community members regardless of financial status, with financial assistance programs available for uninsured and underinsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Pima Community Access Program, operating as El Rio Health, provides comprehensive affordable healthcare services to all community members regardless of financial status across multiple health center locations in Tucson, Arizona. Core offerings include primary care (Family Medicine, Adult Medicine, Pediatrics), specialized care (Behavioral Health, Physical Therapy, OB/GYN, midwifery), the largest non-profit dental program in Arizona, on-site pharmacy, radiology, and laboratory services at most locations, supplemented by the El Rio MyChart patient portal for online scheduling and health information access.

Product overview

El Rio Health operates as a comprehensive community health center offering a unified platform of healthcare services. The organization provides primary care (Family Medicine, Adult Medicine, Pediatrics), specialized services (Behavioral Health, Physical Therapy, Dental), and pharmacy services. The patient-facing digital product is El Rio MyChart, a patient portal for managing appointments, health records, and provider communications. Services are delivered across multiple physical locations in Tucson, Arizona, with most locations offering on-site pharmacy, radiology, and laboratory services.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Medicine Primary care healthcare for patients of all ages, from newborn to adult, providing continuous and comprehensive medical care for Tucson-area families.
• Adult Medicine Primary medical care services for adult patients delivered at El Rio Health center locations across Tucson.
• Pediatrics Specialized healthcare services for infants, children, and adolescents delivered at El Rio Health locations.
• Dental Services The largest non-profit dental program in Arizona, offering a wide range of general dental care across multiple El Rio Health locations.
• Behavioral Health Services Integrated behavioral health approaches addressing mental health and substance use needs as part of comprehensive patient care.
• Physical Therapy Services Non-surgical approach to injury recovery, pain management, and physical rehabilitation services at El Rio Health.
• Pharmacy Services On-site pharmacy services available at most El Rio Health locations for prescription fulfillment and medication management.
• HealthBuilders Wellness Programs Health and wellness programs focused on preventive care and healthy lifestyle promotion for El Rio Health patients.
• El Rio MyChart Free, secure online patient portal enabling El Rio Health users to view health information, schedule appointments, communicate with providers, access test results, and request prescription refills.
• El Rio Health Stone Health Center New El Rio Health Stone Health Center facility in Tucson expanding the organization's physical healthcare delivery footprint, described as one of the nation's largest health centers.

Quantifiable outcome

• Provides care to all community members regardless of financial status

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered minor.

• Tucson Fire DepartmentminorStrategic or Co-development PartnerCommunity health partnership providing cancer screening programs for fire department crews. Video coverage by local news outlet kold.com documenting the program.
• Arizona State University (ASU)minorStrategic or Co-development PartnerCollaboration featured in ASU News highlighting El Rio staff member Vanessa Seaney. Represents community-university partnership for stronger communities.
• Episcopal ChurchminorOthersFaith-based community organization featured in design/space planning for healthcare facilities (Women in Facilities recognition of Yanet Vega).

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Marin Community Clinics: Marin Community Clinics is a multi-site FQHC in Marin County offering primary care, dental, behavioral, and pharmacy services on a sliding-fee basis. Comparable to El Rio in integrated services, FQHC-style community delivery, and mission-driven health-equity focus.
• AltaMed Health Services: AltaMed is one of the largest FQHCs in the country, providing comprehensive primary care, dental, behavioral, and pharmacy services to underserved populations in Southern California. Comparable to El Rio in mission, integrated service mix, and large-scale community health operations.
• Family Health Centers of San Diego: Family Health Centers of San Diego operates a large FQHC network offering primary care, dental, behavioral health, and pharmacy across many sites, serving uninsured and Medicaid populations on a sliding fee. It mirrors El Rio's integrated care model, health-equity mission, and multi-location delivery structure.
• Sun River Health: Sun River Health is one of the largest Federally Qualified Health Center (FQHC) networks in the U.S., operating multi-site community health centers across New York with integrated medical, dental, and behavioral services. It is directly comparable to El Rio in nonprofit status, FQHC-style operations, sliding-fee model, and full integration of services.
• Chase Brexton Health Care: Chase Brexton is a multi-site FQHC serving Maryland communities with integrated medical, dental, behavioral, and pharmacy services, including LGBTQ-focused and underserved care. Comparable to El Rio in integrated service delivery and sliding-fee community health model.
• Neighborhood Healthcare: Neighborhood Healthcare operates multi-site FQHCs in San Diego and Riverside counties providing primary care, dental, behavioral health, and pharmacy to underserved populations. Similar to El Rio in integrated service mix and sliding-fee community health delivery.
• La Maestra Community Health Centers: La Maestra is a multi-site FQHC serving diverse underserved populations in San Diego County with integrated primary, dental, behavioral, and pharmacy care. Directly comparable to El Rio's integrated community health model and health-equity mission.
• HealthPoint: HealthPoint is a nonprofit FQHC network in the Seattle metro area offering primary care, dental, behavioral, and pharmacy services across multiple sites. Directly comparable to El Rio in mission, integrated services, and multi-site FQHC operations.
• Virginia Garcia Memorial Health Center: Virginia Garcia is a multi-site FQHC serving Oregon and Washington with integrated medical, dental, behavioral, and pharmacy services for underserved and migrant communities. Comparable to El Rio in integrated care delivery and population-health mission.
• Erie Family Health Centers: Erie Family Health Centers operates a multi-site FQHC network in the Chicago area delivering primary care, dental, and behavioral health to underserved communities on a sliding fee. It is a strong analogue to El Rio's integrated care, health-equity focus, and multi-site community delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ElRioHealth
• Instagraminstagram.com/elriohealth
• Xx.com/UninsuredInAZ
• LinkedInlinkedin.com/company/pima-community-access-program

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pima Community Access Program