What Synch.CC does

Synch.CC is a privately held IT consulting and managed services provider founded in 1999 and headquartered in Cape Town, South Africa (registration number 1999/049276/23). The firm serves finance, technology, and healthcare businesses — ranging from startups to multi-continent enterprises — with a "boutique specialist" IT consultancy proposition built around three interconnected pillars: IT infrastructure and support services, cybersecurity, and IT consulting and business solutions.

Its core products and technology stack are unusually broad for a company of 11-50 employees. Synch.CC delivers Specialist Hosting (Apache2, nGINX, IIS; MySQL, PostgreSQL, MS SQL, MongoDB, CouchDB; Microsoft 365/Exchange, POP3/IMAP), Outsourced Server Management across Linux and Windows environments, Open-Source Software Services built on GNU/Linux, Business-class Backups (mySecureBackup with AES256 encryption, binary diff, and bare-metal restore), Outsourced On-site IT Support, Digital Forensics, and Policy Management. Security services include OWASP/PCI-aligned audits, penetration testing, and static code review across Python, Ruby, Rust, PHP, C, C++, and Go. Proprietary assets include the Firmvault Hosted Email sub-brand (Exchange/POP3/IMAP, encrypted mail, up to 100GB mailboxes) and QuickSupport Remote Desktop (RSA/AES-256 session encryption), supported by owned server infrastructure across six continents with 24/7 data-centre support and data residency.

The business model is a hybrid of recurring managed services (subscription-style billing for continuous remote monitoring, help desk, SLA-based support, and Microsoft 365 tenant management via Microsoft CSP), professional services consulting (fixed-fee, set-hour, or ad-hoc engagements for IT strategy, cloud consultation, business intelligence, and security assessments), and reseller revenue from hardware/software procurement and Microsoft 365 resale. Synch.CC distributes through direct enterprise sales with on-site resource deployment, a Microsoft CSP resale channel, and a self-serve support desk portal, with marketing reliant on its website, ISPA membership credibility, and referrals. The company operates as an ISPA member, follows ISO 27001-aligned SDLC processes, and offers GDPR/POPIA-compliant hosting — regulatory credentials relevant to its regulated-vertical client base.

Name

Synch.CC

Legal name

Synch.CC

Website

https://synch.cc

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Synch.CC is a Cape Town-headquartered IT consulting and managed services provider founded in 1999, delivering infrastructure, cybersecurity, and consulting services to finance, technology, and healthcare businesses across six continents.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC), Backup & Restore Platforms (Cloud Backup) (HDABAIAB)

Keywords

• IT infrastructure consulting
• Managed security services
• Cloud hosting solutions
• Cybersecurity assessments
• Business continuity backups

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Operations

Revenue model

1. Managed Services: Recurring managed services including continuous remote monitoring, help desk support, server management, and SLA-based contracts. Clients receive predictable billing for agreed-upon service sets.
2. IT Consulting: Short-, medium-, and long-term consulting on information systems, IT infrastructure, cloud consultation, ICT business consulting, and technology architecture. Billed via fixed-fee contracts, set-hour arrangements, or ad-hoc requirements.
3. Hosting Services: Specialist hosting including web hosting (Apache2, nGINX, IIS), database hosting (MySQL, PostgreSQL, MS SQL, MongoDB, CouchDB), mail hosting (Microsoft 365, Exchange, POP3/IMAP), and cloud hosting. Revenue from recurring hosting fees.
4. Procurement and Supply: Hardware, software, and license procurement services. synch.cc acts as a registered supplier/reseller for major hardware and software importers in Southern Africa.
5. Microsoft 365 Products: As a Microsoft Cloud Solution Provider (CSP), synch.cc resells Microsoft 365 packages including Business Basic, Business Standard, and Business Premium on monthly or annual subscription basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Synch.CC is a managed services provider and IT consultancy that delivers end-to-end IT services to businesses, including IT consulting, IT security (penetration testing, audits, code review, digital forensics), IT infrastructure and managed server support, specialist hosting (web, database, mail, cloud), business-class backups, procurement, and outsourced on-site IT support. It supplements consulting and managed services with proprietary products such as the Firmvault Hosted Email service, the mySecureBackup backup/restore platform, and the QuickSupport encrypted remote desktop tool, while also reselling Microsoft 365 as a Cloud Solution Provider.

Product overview

Synch.CC is an IT consulting, IT support, and technology company offering a comprehensive portfolio of managed services. The core offering centers on secure network communications with three interconnected service pillars: IT Infrastructure and Support Services (including specialist hosting, server management, and business-class backups), Cybersecurity Services (encompassing network security management, penetration testing, digital forensics, and policy management), and IT Consulting/Business Solutions (including business intelligence, open-source software services, and Microsoft product procurement). The company operates as a Managed Services Provider (MSP) delivering both on-site and remote support across 6 continents, with additional offerings in IT procurement and outsourced on-site support. Notable sub-products include Firmvault Hosted Email and mySecureBackup for business-class backups.

Differentiator

Problem solved

Functional benefit

Brands

• Firmvault: Hosted email services product offering including Firmvault Hosted Email and Firmvault Hosted Email Wireless solutions.
• mySecureBackup

Products and services

• Business-class Backups (mySecureBackup) Limitless server and workstation backup and restore service with automatic processes, secure on- and off-site storage, AES256 encryption, binary-diff backups, and bare-metal block-based restore capability, billed on subscription with no space or user limits.
• Specialist Hosting Comprehensive hosting services spanning web hosting (Apache2, nGINX, IIS), database hosting (MySQL, PostgreSQL, MS SQL, MongoDB, CouchDB), mail hosting (Microsoft 365, Exchange 2019, POP3/IMAP), cloud hosting, and anti-virus solutions delivered from owned server infrastructure on six continents.
• Outsourced Server Management Remote desktop and server support service delivering monitoring, patching, and maintenance for Linux and Windows environments including database and application servers.
• Open-Source Software Services Custom design, deployment, and management of open-source stacks on GNU/Linux for servers and workstations, including gateway/firewall, mail/DNS, database, web, and file server roles.
• Business Solutions and Consulting Short-, medium- and long-term consulting on information systems, informatics, IT infrastructure, IT strategy, cloud consultation, and ICT business consulting, delivered using ISO 27001-aligned Software Development Life Cycle (SDLC) processes.
• Business Intelligence Data assessment, gap analysis, modeling, and visualization services using multi-node Hadoop clusters, R, Python, and open-source/commercial BI and visualization tools to help businesses understand their data and make informed decisions.
• Specialist Network Security Management Comprehensive managed security service covering risk assessments, network policy development, security audits, activity monitoring, user access management, and encryption solutions.
• Procurement and Supply Hardware, software, and license procurement service with guidance on specification, sourcing, and fulfillment ranging from office environments to network operating centers, delivered as a registered supplier/reseller in Southern Africa with international supplier reach.
• Managed Services Recurring outsourced IT functions providing continuous remote monitoring, remote support, help desk, self-service kiosk, predictable billing, and network operating center services under SLA-based contracts.
• Outsourced On-site IT Support Dedicated IT resources working from client offices with backing from Synch.CC HQ, offering tiered support from basic to full enterprise coverage.
• Digital Forensics Cybersecurity investigation and assessment service covering data recovery, ingress/egress identification, and attack vector identification for fraud, CCMA, and internal investigations.
• Policy Management ICT policy review and management that aligns HR, IT requirements, and applicable laws including electronic communications, data ownership, and personal information management.
• Microsoft Product Procurement (Microsoft 365 CSP) Microsoft Cloud Solution Provider (CSP) offering of Microsoft 365 products including Business Basic, Business Standard, Business Premium, and Apps for Business/Enterprise, plus Microsoft Azure, Dynamics, and full Microsoft 365 tenant monitoring and management services.
• IT Security Services Security services including IT security audits, OWASP and PCI-aligned penetration testing, and static code review across Python, Ruby, Rust, PHP, C, C++, and Go.
• IT Support and Consulting Expert IT consulting and support services for healthcare and financial institutions, available on-site and remotely across multiple regions.
• Firmvault Hosted Email Proprietary hosted email service offering traditional or encrypted POP3/IMAP, Hosted Microsoft Exchange, and Microsoft 365 mail solutions, supporting up to 100GB mailboxes with documented terms of service and SLA.
• Synch.CC Support Desk Online ticketing and support request management system accessible at support.synch.cc allowing clients to log, track, and resolve support requests.

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Microsoft (Cloud Solution Provider)coreChannel Partner/ Reseller/ Distributorsynch.cc is a Microsoft Cloud Solution Provider (CSP), offering the full spectrum of Microsoft 365 products including Business Basic, Business Standard, Business Premium, Apps for Business, and Apps for Enterprise. They also offer Microsoft Azure, Dynamics, and full Microsoft 365 tenant monitoring and management services.
• ISPA (Internet Service Providers' Association)minorOtherssynch.cc is a member of ISPA and upholds the ISPA Code of Conduct. ISPA serves as synch.cc's designated agent to receive notifications of infringements under Section 77 of the Electronic Communications and Transactions Act.
• FirmvaultcoreOEM/ Whitelabel/ Licensing PartnerFirmvault is a synch.cc product for hosted email services. It offers terms of service and SLA documentation for hosted mail services. Firmvault includes wireless/BlackBerry components with specific terms and conditions.

Scale indicators4 records

Expansion highlights5 records

Direct peers

• Rackspace Technology: Specialist multi-cloud managed services provider across AWS, Azure, GCP, and private clouds. Highly comparable to Synch.CC's specialist hosting + outsourced server management + multi-cloud managed services stack, but at global enterprise scale.
• Acronis: Provider of cyber protection and hybrid cloud backup solutions combining backup, disaster recovery, and cybersecurity. Competes directly with mySecureBackup on AES-encrypted, hybrid-cloud backup for SMB and mid-market, and targets the same MSP-led distribution model.
• Datto (Kaseya): Unified security and continuity platform purpose-built for managed service providers, combining backup (Siris), RMM, and security. Direct competitive overlap with Synch.CC's backup-plus-managed-services positioning and use of encrypted, cloud-based backup.
• Veeam Software: Global leader in backup, recovery, and data management software for virtual, physical, and cloud workloads. Direct overlap with Synch.CC's mySecureBackup offering on backup/restore capability, hybrid cloud coverage, and AES-grade encryption.

Emerging players

• Sherweb: Cloud services distributor and managed-services provider delivering Microsoft 365, Azure, security, and backup solutions to MSPs and SMBs. Comparable to Synch.CC's CSP resale plus value-added managed services motion around Microsoft and backup tooling.
• Pax8: Cloud commerce platform and managed services enabler focused on Microsoft 365, Azure, security, and backup products for MSPs. Comparable to Synch.CC's Microsoft CSP practice and broader IT services bundling for SMB customers.

Regional players

• BCX (Business Connexion): One of the largest South African IT services integrators and managed-service operators, now part of Telkom. Directly comparable to Synch.CC's consulting + managed services + network support model, with substantially broader geographic and vertical footprint.
• EOH Holdings: Large African IT services and consulting group offering managed services, infrastructure, and application support. Overlaps with Synch.CC on IT consulting, infrastructure management, and vertical focus in finance/healthcare/public sector in Southern Africa.
• Datacentrix: South Africa-headquartered IT infrastructure and managed services provider serving enterprise and mid-market clients across Africa. Comparable to Synch.CC in MSP/governance posture and target verticals (finance, healthcare), but at significantly greater scale and with listed-market backing.

Broad incumbents

• Kyndryl: Global managed infrastructure services spin-out of IBM, providing enterprise-grade managed services, security, and data center operations. Overlaps broadly with Synch.CC's managed services, security, and infrastructure practice but with vastly greater scale and global coverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/synchcc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synch.CC