InfoBiro

What InfoBiro does

InfoBiro DOO is a privately held North Macedonia-based software company founded in 1994 and headquartered in Ohrid, with a second office in Skopje. The firm develops and licenses an integrated business-application suite built around its core CFMA ERP system, with modular add-ons covering warehouse management (WMS), point-of-sale (POS), payroll, business intelligence (BI with ETL/OLAP), Android mobile ordering, merchandising, e-archive document management, and e-commerce (WebShop). The software is delivered as on-premise, licensed applications with country-specific fiscalization and reporting adapted for each Balkan jurisdiction, and the company also resells hardware and provides technical support, training, and ongoing maintenance.

The company serves more than 1,000 businesses across North Macedonia, Kosovo, Albania, Serbia, Bosnia and Herzegovina, Montenegro, and Bulgaria. Named enterprise customers span retail (Conad, DM, Dubo Marketi, Mega, Alma Fashion), FMCG and beverages (Tikves, Rio Kafe, Evrostil, Vitaminka), distribution (Orbico), manufacturing (Granap), and tobacco (Imperial Tobacco). InfoBiro's revenue model combines one-time software licensing, hardware resale, and recurring professional services for implementation, training, and support, with distribution handled through direct field sales out of its two North Macedonian offices and country-specific localization rather than through third-party resellers.

No external funding rounds, revenue figures, headcount trend, or AI/ML capability disclosures are present in the source material. The product footprint remains traditional on-premise ERP/WMS/POS with no disclosed machine-learning or generative-AI features, while competitive positioning rests on 30 years of regional presence, deep localization, and a tightly integrated module suite.

Name

InfoBiro

Legal name

InfoBiro DOO

Website

https://infobiro.com.mk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

InfoBiro DOO is a North Macedonia-based software company that develops and licenses an integrated ERP suite (CFMA) with WMS, POS, payroll, BI, mobile ordering, merchandising, e-archive, and e-commerce modules, serving over 1,000 businesses across the Balkans.

Ownership category

akta.pro rank

Headquarters

HQ city

Ohrid

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Software Development and Licensing: Development and sale of application software solutions including ERP (CFMA), WMS, POS, payroll, BI, Android ordering, merchandising, e-archive, and webshop. Revenue generated from software sales, implementation, and licensing to businesses.
2. Hardware Sales: Sale of computer equipment to complement software solutions. Hardware solutions help clients complete their operations into a successful whole.
3. Technical Support and Maintenance: Technical support services provided by top IT professionals. Includes training and development after hardware and software installation, and regular maintenance of software solutions.
4. Research and Development Services: Continuous improvement of competencies and investment in research and development to enable client success.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

InfoBiro develops and sells integrated application software for business management, centered on the CFMA ERP system and complemented by modules for point-of-sale, warehouse management, payroll, business intelligence, Android mobile ordering, merchandising, e-archive, and e-commerce. The company also resells computer hardware and provides technical support, training, and development services to deliver complete end-to-end IT solutions to businesses in North Macedonia and the Balkans.

Product overview

InfoBiro is a software company that develops and offers application software solutions. The core product is CFMA, an integrated ERP system managing material and financial operations. This platform is complemented by specialized modules including POS (Point of Sale) for retail operations, WMS (Warehouse Management System) for warehouse automation, BI (Business Intelligence) for data analytics, Salary module for payroll processing, Android Mobile Orders for field sales, E-Archive for document management, Merchandising for field activity tracking, and WebShop for e-commerce. The company also offers hardware solutions, technical support, development, and maintenance services to provide complete operation solutions for modern companies.

Differentiator

Problem solved

Functional benefit

Products and services

• CFMA (Integrated ERP) Integrated ERP solution for managing material and financial operations, covering accounting, commercial operations, warehouse management, procurement, sales, customer/supplier records, treasury, and financial operations for complex multi-unit companies.
• POS (Point of Sale) Point-of-sale software for retail facilities providing fast checkout, local database at each cash register, server synchronization, cancelled-item tracking, user privileges, discount management, and loyalty programs.
• Salary (Payroll Module) Integrated payroll calculation system that automates wage processing in compliance with legal regulations, including employee records, contract generation, contribution calculations, vacation/sick leave tracking, health examination monitoring, and training records.
• Android Mobile Orders Mobile ordering solution for Android devices enabling fast data transfer to and from the field, item stock and price display, barcode scanning, customer identification, rebate assignment, price list systems, and warehouse printing.
• BI (Business Intelligence) Business intelligence and reporting tool that performs ETL from transactional databases into an OLAP Data Warehouse, supports dimension tables for items and clients, and produces analytical reports for programmed and ad-hoc decision-making.
• WMS (Warehouse Management System) Warehouse management software that automates input/output/internal warehouse processes, with full traceability by lot number and SSCC codes, FEFO-based inventory management, deadline tracking, delivery time optimization, operator routing, and productivity monitoring.
• E-Archive Electronic archiving system for incoming, outgoing, and internal documents that classifies documents by legal subspecies, registers them by archive number/date/unit/customer, and synchronizes with the general ledger.
• Merchandising Field activity recording software for merchandisers that captures visit data, supports route planning, barcode scanning, promotional material tracking, competitor monitoring, GPS tracking, and productivity reporting.
• WebShop (E-commerce System) Online sales/e-commerce system integrated with payment gateways (Casys CPay, HalkBank NestPay) and the CFMA ERP for unified data, product, and price management, with multilingual support and an administrator panel.
• Computer Hardware Solutions Sale of computer equipment and hardware solutions designed to complement InfoBiro's software offerings, helping clients complete their operations into a successful whole.
• Technical Support, Training, and Maintenance Ongoing technical support, training, and maintenance services delivered by top IT professionals after hardware and software installation, with regular maintenance for optimal daily operations.

Quantifiable outcome

• Over 1000 companies in Macedonia and the Balkans use their services and products
• +1 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Logo Yazılım: Turkey's leading SME-focused ERP and business applications software company, serving accounting, ERP, HR, and retail operations across multiple markets including the Balkans. Directly comparable as a regional, mid-market-focused ERP suite provider with deep localization and broad product breadth analogous to InfoBiro's CFMA and add-on modules.
• Mikro Yazılım: Turkish SME accounting and ERP software vendor targeting micro and small businesses with accounting, POS, and retail modules. Comparable to InfoBiro in customer segment (SME retailers and distributors) and product focus on localized accounting and POS workflows, with growing regional ambitions that overlap with the Balkans.
• Asseco South Eastern Europe: Regional IT solutions provider offering banking, ERP, and business software across the Western Balkans with headquarters in Belgrade. Operates in largely the same geographic footprint as InfoBiro and serves enterprise customers with similar localized compliance demands, making it a direct regional competitor.
• Datalab Pantheon: Slovenia-based ERP software vendor whose Pantheon suite covers accounting, ERP, payroll, POS, and BI for SMEs across the Balkans and CEE. Closely comparable to InfoBiro in target segment (SMB/mid-market), product breadth, and Balkan/CEE geographic orientation with localized fiscal compliance.

Broad incumbents

• Microsoft Dynamics 365 Business Central: Cloud ERP from Microsoft aimed at SMB and mid-market companies, with strong localization partner networks in Central and Southeast Europe. Comparable to InfoBiro as a full-suite ERP for retail, distribution, and light manufacturing, with an increasingly aggressive push into the Balkans via local resellers.
• Sage Group: Global provider of accounting, ERP, and payroll software for small and mid-sized businesses, with established presence across Europe. Comparable to InfoBiro in targeting SME retailers, distributors, and service firms and a likely competitor for any prospect evaluating cloud alternatives to on-premise Balkan suites.
• SAP Business One: SAP's mid-market ERP offering targeting growing businesses in retail, distribution, and manufacturing with multi-country fiscal compliance. While far larger and more global than InfoBiro, it competes head-to-head for many of the same enterprise customers in the Balkans (e.g., distributors, manufacturers) and represents the most credible displacement risk to InfoBiro's installed base.
• Oracle NetSuite: Global cloud ERP suite serving SMB and mid-market customers across financials, CRM, commerce, and warehouse management. Comparable to InfoBiro's CFMA + POS + WebShop + WMS stack and increasingly relevant in the Balkans as Oracle invests in localization and partner channels targeting growing retailers and distributors.

Emerging players

• Lokad / SnelStart / Exact (regional EMEA SMB ERP peers): Exact Software (Netherlands) and similar EMEA cloud-accounting/ERP vendors targeting SMBs with localized compliance for retailers and wholesalers. Comparable to InfoBiro in the SME accounting/ERP category and increasingly relevant as cloud-native SMB ERP alternatives expand into Southeast Europe.

Regional players

• ComTrade Group: Slovenia-headquartered IT services and solutions group with deep operations across the Western Balkans, offering custom software, ERP integration, and IT services to regional enterprises. Comparable to InfoBiro's services-led approach and overlapping in both customer base and Balkans geography, though more weighted toward IT services than packaged ERP.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfoBiro