Vivo Hair Salon & Skin Clinic

What Vivo Hair Salon & Skin Clinic does

Vivo Hair Salon & Skin Clinic is a New Zealand-headquartered, privately held chain operating 80+ physical salon and skin clinic locations nationwide, founded in 2010 and structured as Vivo Salons LP under New Zealand law. The company serves a broad consumer base — reporting 70,000+ returning clients — across five primary revenue streams: hair salon services (cuts, colour, balayage, highlights, keratin treatments, extensions), skin clinic treatments (the proprietary Skin30 peel line, SkinPlus and SkinPro facials, microdermabrasion, micro-needling), beauty services (waxing, brow and lash treatments), professional product retail, and the Skin30 Club subscription membership. Co-founder and Managing Director James Carlisle leads the company. The business operates exclusively in New Zealand.

The technology stack underpinning the operation includes a BigCommerce-powered e-commerce platform offering 3,500+ SKUs across 80+ professional brands, Kitomba salon booking software for appointments, a Storepoint-powered store finder, and a proprietary iOS/Android mobile app integrating booking, loyalty rewards, and product purchasing. Afterpay and Zip provide buy-now-pay-later flexibility, and a BigCommerce-hosted marketing site supports multi-channel campaigns across Instagram, Facebook, Pinterest, YouTube, email, and content marketing.

The business model combines high-frequency service revenue (price points ranging from $26 brow tinting to $339 premium balayage packages) with a retail margin stream on professional haircare and skincare products from premium brands (ghd, Wella, Kérastase, Olaplex, Redken, L'Oréal Professionnel, Medik8, Aspect Dr, Cosmedix, PCA Skin). Customer acquisition is driven by discounted new client packages (15-30% off first-visit services), while retention is reinforced through the Skin30 Club membership, VIP rewards program, and 3-year gift voucher validity. Revenue is not publicly disclosed.

Name

Vivo Hair Salon & Skin Clinic

Legal name

Vivo Salons LP

Website

https://vivo.co.nz

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Vivo Hair Salon & Skin Clinic is a New Zealand-founded private chain operating 80+ salons and skin clinics nationwide, offering professional hair services, clinical skin treatments, beauty services, and an e-commerce platform for 80+ premium haircare and skincare brands to a base of 70,000+ returning clients.

Ownership category

akta.pro rank

Product category

Hair and Beauty Salon Services

NAICS

Beauty Salons (812112), Cosmetics, Beauty Supplies, and Perfume Retailers (456120), Personal Care Services (8121)

SIC

Perfumes, Cosmetics & Other Toilet Preparations (2844)

akta.pro primary industry

Hair Treatments & Scalp Care (Keratin/Botox/Deep Conditioning) (HSALAAAF)

akta.pro secondary industries

Professional Hair Care (Shampoo, Conditioner, Treatments) (CRABALAB), Texturizers & Chemical Services (Relaxers, Perms, Keratin) (CRABABAF), Waxing & Depilatory Professional Products (CRABALAH)

Keywords

• Hair salon services
• Skin clinic treatments
• Professional haircare retail
• Beauty grooming services
• Cosmetic skincare treatments

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hair Salon Services: Revenue from professional hair services including cuts, colouring, balayage, highlights, keratin treatments, hair extensions, and chemical straightening. Services are priced individually or as bundled packages. New client packages offer discounted rates to attract first-time customers.
2. Skin Clinic Services: Revenue from clinical skin treatments including Skin30 peels ($59 each), microdermabrasion ($120), micro-needling ($219), and advanced facials. Services performed by trained skin therapists at Vivo Skin Clinic locations.
3. Beauty Services: Revenue from waxing services (brazilian, leg, arm, facial), brow and lash treatments (tinting, shaping, lifting), and other grooming services.
4. Product Retail: Revenue from selling professional haircare, skincare, and beauty products through 80+ salon locations and the online store. Products include shampoos, conditioners, styling tools, and cosmeceutical skincare from brands like ghd, Wella, Kérastase, Olaplex, and Medik8.
5. Skin30 Club Membership: Subscription-based membership program offering 6 Skin30 treatments at $49 each (vs $59 regular), one free SkinPlus add-on, and 20% discount on full-priced skincare products. Membership valid for 3 years or until all treatments are used. Total value $403 for $295.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Vivo operates 80+ physical hair salon and skin clinic locations across New Zealand delivering professional hair services (cuts, colouring, highlights, balayage, keratin treatments, extensions) and clinical skin treatments (Skin30 peels, micro-needling, microdermabrasion, SkinPlus and SkinPro facials). The company also runs an integrated e-commerce platform stocking 3,500+ professional haircare, skincare, makeup, and grooming products from 80+ brands, supported by a mobile app for booking, a Skin30 Club subscription membership, and a Vivo VIP loyalty rewards program.

Product overview

Vivo Hair Salon & Skin Clinic is a New Zealand-based beauty retailer and service provider operating 80+ salon and skin clinic locations nationwide. The business operates as a unified platform combining professional hair and skin services with an e-commerce retail operation. The service portfolio comprises hair salon services (cuts, colour, highlights, balayage, extensions, keratin treatments) and skin clinic treatments (Skin30 Peel series, Micro-Needling at $219, Microdermabrasion, SkinPlus and SkinPro facials). A subscription model, the Skin30 Club Membership ($295), bundles 6 peel treatments with a free add-on. The e-commerce store stocks 3,500+ professional haircare, skincare, and makeup products from 80+ brands including ghd, Wella, Kérastase, Redken, and Olaplex. New clients are targeted with discounted service packages. The company offers flexible payment options via Afterpay and Zip, and provides an online booking system integrated with Kitomba.

Differentiator

Problem solved

Functional benefit

Brands

• Skin30: A skin peel treatment brand offering 30-minute gentle peel treatments customized for different skin types and concerns.

Products and services

• Hair Salon Services Professional hair cutting, colouring, and styling services performed in-salon, including cuts, colour, highlights, balayage, hair extensions, chemical straightening, keratin treatments, and men's grooming packages. Delivered by trained stylists across 80+ Vivo locations throughout New Zealand for men and women of all ages.
• Skin30 Peel Treatments A new generation of gentle 30-minute skin peels customised for different skin types and concerns, with no downtime. Variants include Hydrate, Brighten, Purify, Smooth, Sensitive, Vitamins, and Firm peels, priced at $59 each and performed by trained skin therapists at Vivo Skin Clinic locations.
• Micro-Needling Advanced SkinPro treatment using a motorised pen with tiny sterile needles to create microscopic punctures, triggering a natural healing response for smoother, plumper skin. Targets scarring, wrinkles, uneven tone, and pigmentation, with 24-72 hours mild redness downtime and priced at $219 for an approximately 45-minute session.
• Microdermabrasion Professional skin resurfacing treatment using gentle vacuum suction and exfoliation technology to remove dull surface skin cells, improve texture, and boost radiance. Available as a 2-for-1 special at $120 (approximately 30-minute appointment including consultation and aftercare guidance).
• SkinPlus Facial Treatments Facial treatments designed to improve skin tone and texture, positioned as a complementary addition to the Skin30 Facial Peel Treatments. Performed by trained skin therapists at Vivo Skin Clinic locations.
• SkinPro Clinical Facial Treatments Advanced clinical-level facial treatments including Retinol Peel and Deep Sea Peel for more intensive skin rejuvenation, performed by trained skin therapists at Vivo Skin Clinic locations.
• Brow & Lash Tinting Eye enhancement treatments including brow tint, lash tint, and various combo packages designed to provide long-lasting colour results without daily makeup application.
• Waxing Services Professional hair removal services including Brazilian wax, bikini wax, full and half leg wax, full arm wax, underarm wax, facial wax, and men's grooming waxing options, performed by trained beauty therapists across Vivo salons.
• Skin30 Club Membership Subscription membership offering 6x Skin30 Treatments at $49 each (regularly $59), 1x free SkinPlus add-on, and 20% discount on in-store skincare products. Total value $403, priced at $295, valid for 3 years or until all treatments are used, with Zip 4x interest-free payments of $73.75 available.
• New Client Hair Packages Value packages for new clients or clients returning after 5+ months, bundling cut and colour services at discounted rates. Includes Colour Express Retouch & Cut ($189 RRP $229), Half Head Highlights & Cut ($219 RRP $309), Full Head Highlights & Cut ($259 RRP $359), Deluxe Balayage & Cut ($339 RRP $439), and Premium Global Colour & Cut ($219 RRP $299).
• Professional Haircare Products Online retail category offering professional haircare products including shampoo, conditioner, dry shampoo, styling products, heat protection, treatments, hair masks, serums, and tools. Stocks brands including ghd, Wella, Kérastase, L'Oréal Professionnel, Redken, Matrix, Pureology, Olaplex, Moroccanoil, and Kerasilk, with free NZ-wide shipping on orders over $80.
• Skincare Products Online retail category offering professional skincare products including cleansers, toners, moisturisers, serums, treatments, face masks, exfoliators, eye care, lip care, SPF protection, and cosmeceuticals. Stocks brands including Aspect, Cosmedix, PCA Skin, Medik8, and Heliocare.
• Makeup Products Online retail category offering professional makeup products for face, lips, brows, eyes, and lashes, including blush, bronzer, foundation, concealer, and lash products sold through the vivo.co.nz storefront.
• Men's Grooming Products Online retail category offering professional men's grooming and haircare products, including grooming essentials and men's-specific haircare and skincare lines sold through the vivo.co.nz storefront.
• Gift Vouchers Gift vouchers available for purchase, valid for hair salon services and skin clinic treatments at Vivo locations. E-vouchers have a 3-year validity from the date of purchase.

Quantifiable outcome

• 80+ salon locations across New Zealand providing nationwide coverage
• +3 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and major.

• ghd (Goddess Hair Design)coreChannel Partner/ Reseller/ DistributorVivo is an official authorized retailer of ghd professional hair straighteners, hair dryers, brushes, and styling tools. The partnership includes exclusive product launches (ghd Pink Collection), promotional campaigns, and competitive pricing with up to 30% off during sales events.
• Wella ProfessionalscoreChannel Partner/ Reseller/ DistributorVivo offers Wella professional hair colour, treatments, and styling products. Exclusive online specials include Wella SmoothFiller treatment at promotional pricing. Partnership includes product training and exclusive treatment offerings.
• KérastasecoreChannel Partner/ Reseller/ DistributorOfficial retailer of Kérastase professional haircare products including the Gloss Absolu, All Soft, and Discipline ranges. Products featured in promotional campaigns with up to 20% off RRP during sales events.
• Aspect DrmajorChannel Partner/ Reseller/ DistributorVivo Skin Clinics use Aspect Dr cosmeceutical skincare products for treatments. Aspect products are recommended for at-home skincare routines to support and maintain treatment results. Free gifts offered with Aspect purchases over $150.
• CosmedixmajorChannel Partner/ Reseller/ DistributorVivo Skin Clinics utilize Cosmedix professional skincare products in treatment protocols. The brand's vitamin C and botanical-based formulas are featured in promotional offers and recommended for skin treatment aftercare.
• PCA SkinmajorChannel Partner/ Reseller/ DistributorVivo Skin Clinics use PCA Skin professional skincare products. The partnership includes professional treatment products and retail skincare for client use at home to maintain treatment benefits.
• Medik8majorChannel Partner/ Reseller/ DistributorVivo Skin Clinics feature Medik8 advanced skincare products including Crystal Retinal. Partnership includes promotional offers with up to 20% off Medik8 products during sales events.
• L'Oréal ProfessionnelcoreChannel Partner/ Reseller/ DistributorVivo offers L'Oréal Professionnel hair colour and haircare products with promotional pricing up to 25% off RRP. Partnership includes free gift offers with purchases over $60.
• OlaplexmajorChannel Partner/ Reseller/ DistributorOfficial retailer of Olaplex bond repair haircare products. Featured in sales promotions with up to 20% off RRP.
• RedkencoreChannel Partner/ Reseller/ DistributorVivo offers Redken professional haircare including the Acidic Color Gloss and All Soft ranges. Products featured in promotional campaigns with up to 25% off and free gift offers with $50+ purchases.
• KitombacoreTechnology or IntegrationSalon booking software provider powering Vivo's online appointment booking system. Enables customers to book at Vivo locations nationwide through the website and app.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Just Cuts: Australia/NZ franchised hair salon chain offering cuts, color, and styling across hundreds of locations. Directly comparable to Vivo on hair services volume play, multi-site model, and ANZ geographic footprint.
• Skin Institute: New Zealand skin clinic chain offering clinical facial treatments, peels, and aesthetics services. Comparable to the Vivo Skin Clinic segment on treatment menu, therapist-led model, and multi-location NZ footprint.
• Adore Beauty: ANZ online-first beauty and cosmetics retailer with deep professional-brand assortment and frequent promotional cadence. Comparable to Vivo's e-commerce retail business and brand-authorized distribution model.
• Rodney Wayne: Established New Zealand hair salon chain with a multi-location retail-style service model. Closest domestic comparable to Vivo on salon services, brand positioning, and nationwide presence.
• MECCA: Leading ANZ premium beauty retailer combining multi-brand product assortment with in-store services. Comparable to Vivo on the retail side — premium brand curation, beauty services, and loyalty — within the same ANZ market.
• Hairhouse: Large ANZ hair and beauty retail-and-services hybrid combining in-salon services with professional product retail. Closely matches Vivo's services-plus-products and authorized-brand-distributor model.

Broad incumbents

• Chemist Warehouse: Major ANZ health and personal care retailer carrying haircare, skincare, and beauty brands. Comparable to Vivo on the retail distribution side of professional haircare and skincare, though it does not operate salon services.
• Sephora ANZ: Global multi-brand beauty retailer operating in ANZ. Comparable on premium beauty retail assortment and customer-experience-led store model, though Sephora does not offer in-store salon services like Vivo.

Others

• The Body Shop: Multi-channel ethical beauty retailer with retail stores and online presence in ANZ. Adjacent comp on beauty retail channel mix and loyalty-driven repeat purchase dynamics, though it does not overlap with salon services.
• Lush Fresh Handmade Cosmetics: Multi-channel fresh cosmetics retailer with physical stores and e-commerce in ANZ. Adjacent comp on direct-to-consumer beauty retail and omni-channel loyalty, though Lush is brand-owner rather than a multi-brand distributor or salon operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@vivohairnz_official
• Facebookfacebook.com/vivoilam
• Instagraminstagram.com/vivohairnz/?hl=en
• Pinterestpinterest.nz/vivohairnz
• Xx.com/vivohair

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vivo Hair Salon & Skin Clinic