Techniq Support

What Techniq Support does

Techniq Support is a privately held, founder-operated IT support and website services business headquartered in Westfield, Massachusetts, serving residential customers, small businesses, and micro-businesses across Western Massachusetts. Founded in 2018 by Megan Gentile while she was completing a Computer Information Systems degree at Westfield State University (Class of 2019 valedictorian), the company delivers in-person on-site, in-office, and remote support services covering device setup (computers, printers, televisions, soundbars), network configuration, data backup and transfer, virus removal, PC tune-ups, digital organization, and technology tutoring and training. Techniq Support has supported more than 100 clients over six-plus years and maintains a 70%+ repeat client rate.

The website services line consists of Squarespace-based website design, development, and recurring maintenance. Maintenance is offered under four monthly Website Wellness Plans — Wellness Boost ($45/month, up to 5 revisions), Essential Care ($90/month, up to 10 revisions plus monthly health check), Healthy Habits ($130/month, up to 15 revisions), and Regular Refresh ($170/month, up to 20 revisions plus SEO updates) — billed monthly or quarterly with no contracts and cancel-anytime terms. Per-revision pricing of $20 (non-plan) and $10 (over-tier) provides a unit-economics backstop. The technology stack comprises Splashtop SOS for encrypted remote access (TLS and 256-bit AES), Squarespace as the website build platform (Gold Partner status), and Square Appointments and Square Checkout for booking, invoicing, and gift card sales. There is no proprietary software product, API, or mobile application; the offering is delivered end-to-end by a single operator.

The business model combines professional services (per-session IT support billed with a 48-hour invoice and two-week payment terms) with recurring subscription revenue (monthly website wellness plans). Customer acquisition is primarily organic, driven by testimonials, Squarespace partner referrals, and participation in the Women Business Owners Alliance and the Greater Westfield Chamber of Commerce. The company is bootstrapped with no external funding and no disclosed revenue, and the go-to-market is direct-to-consumer with anti-AI, human-only positioning as an explicit brand differentiator.

Name

Techniq Support

Legal name

Techniq Support

Website

https://techniqsupport.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Techniq Support is a solo-operator IT support and Squarespace website services business in Westfield, Massachusetts, serving residential clients, small businesses, and micro-businesses across Western Massachusetts with in-person, on-site, and encrypted remote support plus monthly website maintenance subscriptions.

Ownership category

akta.pro rank

Headquarters

HQ city

Southampton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Website Maintenance Subscription Plans: Monthly or quarterly subscription plans for ongoing website management, billed in advance with no contracts. Plans range from $45 to $170 per month based on revision volume.
2. IT Support Services: Professional IT support services including device setup, network setup, data backup, data transfer, virus removal, PC tune-up, digital organization, and tutoring/training. Billed per session with invoice sent within 48 hours of service, payment due within 2 weeks.
3. Pay-Per-Revision Services: Individual website revisions priced at $20 per revision for customers without an active plan, or $10 per revision for existing plan members exceeding their tier limit.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Techniq Support provides personal, one-on-one IT support to residential customers, seniors, and small businesses, covering device setup, network configuration, data backup and transfer, virus removal, PC tune-up, digital organization, and tutoring/training delivered onsite, in-office, or remotely via Splashtop. The company also designs, develops, and maintains Squarespace websites for small businesses, with subscription-based Website Wellness Plans and per-revision hourly work ($20/revision).

Product overview

Techniq Support is an IT support and website services company offering a comprehensive suite of services. The company provides two main service categories: IT Support services including Device Set-Up, Network Set-Up, Data Backup, Data Transfer, Virus Removal, PC Tune-Up, Digital Organization, and Tutoring and Training; and Website Services including Website Development and Website Maintenance. Website Maintenance includes subscription-based Website Wellness Plans (Tier 1-4) offering monthly revision packages from 5 to 20 revisions per month. The company serves both residential customers and small businesses, providing in-person, on-site, and remote support using encrypted remote access software.

Differentiator

Problem solved

Functional benefit

Products and services

• Device Set-Up Personal IT support service that sets up new computers, printers, smart-home devices, phones, tablets, and related hardware for residential customers, seniors, and small businesses in Western Massachusetts and Northern Connecticut.
• Network Set-Up Configuration of home and small-business networks and Wi-Fi connectivity for residential customers and small businesses in Western Massachusetts and Northern Connecticut, delivered onsite or remotely.
• Data Backup Personal IT support service that backs up client files, photos, and important data for residential customers, seniors, and small businesses to protect against loss.
• Data Transfer Personal IT support service that moves files, photos, and data from old devices to new ones for residential customers, seniors, and small businesses.
• Virus Removal Personal IT support service that detects and removes viruses, malware, and other security threats from client devices, with scam-awareness guidance for home users and small businesses.
• PC Tune-Up Personal IT support service that improves the performance and reliability of personal computers for residential customers, seniors, and small businesses.
• Digital Organization Personal IT support service that organizes clients' digital files, photos, and accounts, primarily for residential customers and seniors seeking hands-on help with their digital lives.
• Tutoring and Training Patient, one-on-one technology tutoring and training sessions for residential customers, seniors, and small businesses that want to learn how to use their devices and software rather than just receive fixes.
• Website Design and Development Design and build of Squarespace-based websites for small businesses and personal brands, covering layout, content, and launch of new sites.
• Website Maintenance (Website Wellness Plans) Recurring maintenance subscription for client websites, structured as Website Wellness Plans priced at $45, $95, or $170 per month with no contracts and the ability to cancel anytime; smaller ad-hoc work is handled at $20 per revision.

Quantifiable outcome

• 100+ clients and customers served
• +2 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• SquarespacecoreChannel Partner/ Reseller/ DistributorSquarespace Circle Gold Partner status, providing website development and maintenance services to clients using the Squarespace platform. Benefits include extended trial periods for clients, optimized support, exclusive news and updates, and access to the Circle Community.
• Women Business Owners AllianceminorGTM or Marketing PartnerMember organization providing networking and support for women-owned businesses. Association membership enhances credibility and provides community connections.
• Greater Westfield Chamber of CommerceminorGTM or Marketing PartnerLocal chamber of commerce membership providing business networking, community visibility, and credibility within the Western Massachusetts business community.
• Square (Block, Inc.)coreTechnology or IntegrationSquare Appointments used for online booking and scheduling. Square Checkout used for payment processing on website wellness plan subscriptions. Provides seamless booking and payment experience for customers.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• B12: AI-assisted website design and maintenance platform that combines generative AI with human designers for SMB websites. Competes with Techniq Support's web design and maintenance offerings by reducing the need for fully human-built sites.
• TaskRabbit: Gig marketplace connecting consumers and small businesses with local taskers for technology help, setup, and troubleshooting. Competes for the same residential IT support demand as Techniq Support but via an open marketplace model rather than a single-provider brand.

Others

• Squarespace: Website building platform and Circle partner program through which Techniq Support delivers websites. As an incumbent platform with its own designer marketplace and AI tools, Squarespace both enables and competes with Techniq Support's web design business.
• Wix.com: Website builder platform with a partner/agencies program for designers building Wix-based SMB sites. Operates in the same SMB website design and maintenance space as Techniq Support, with comparable tiered service offerings and a broader platform footprint.
• GoDaddy Website Design Services: GoDaddy's professional website design and done-for-you services for SMBs, including custom builds, maintenance, and SEO. Overlaps with Techniq Support's web development and maintenance offerings, with the added leverage of GoDaddy's hosting and domain ecosystem.
• Geek Squad: Best Buy's in-store, in-home, and remote IT support brand offering device setup, virus removal, network setup, and tutoring. Operates at massive national scale with thousands of agents; a broad incumbent that competes with Techniq Support for residential and small business IT support demand.

Direct peers

• HelloTech: On-demand in-home and remote tech support for consumers and small businesses, covering device setup, network configuration, smart home installation, and troubleshooting. Directly comparable service model to Techniq Support's residential IT support offerings, though operating at national scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/techniqsupport
• LinkedInlinkedin.com/company/techniq-dba

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Techniq Support