Otomed Hearing Centers

What Otomed Hearing Centers does

Otomed Hearing Centers is a Greek family-owned hearing healthcare company founded in 1963 in Athens, currently operating as the largest network of scientific hearing rehabilitation centers in Greece with over 60 centers nationwide. The company specializes in hearing loss diagnosis and rehabilitation, applying the proprietary NEW HEARING method, a scientific methodology developed by Johns Hopkins Hospital audiology department in collaboration with three American universities, in use in Greece since 2006. Otomed's core revenue is generated through hearing rehabilitation services, hearing aid sales (as the exclusive Greek representative of Swiss manufacturer Bernafon), custom 3D-printed earplugs across the TriPlus product family and CENS digital earplugs, and home-based technical services across the Attica region.

The business operates primarily through direct-to-consumer channels via its owned center network, supplemented by healthcare professional referrals from ENT doctors and audiologists, EOPYY public health insurance billing (up to €900 per hearing aid), and a B2B portal for partner clinics. The company is legally registered as Σ. ΔΟΥΡΑΚΟΣ ΜΟΝ. ΕΠΕ (Greek single-member limited liability company), led by Spiridon Dourakos, an audiologist graduate of UCL and Vice President of the European Association of Audioprosthesists. Headcount is reported at 11-50 employees, suggesting the center network relies on a mix of employed staff and partner operators. The customer base is predominantly individual consumers across all age groups, including adults with hearing loss, children with congenital or acquired hearing impairment, and adjacent segments such as musicians, motorcyclists, industrial workers, hunters, and shooters served through the custom earplugs product line. The company has rehabilitated approximately 50,000 patients over six decades against an addressable population of 1.2 million hearing-impaired Greeks, indicating significant untapped market potential.

Name

Otomed Hearing Centers

Legal name

Σ. ΔΟΥΡΑΚΟΣ ΜΟΝ. ΕΠΕ

Website

https://otomed.gr

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

11–50 employees

Short description

Otomed Hearing Centers is Greece's largest network of scientific hearing rehabilitation centers, operating 60+ locations and applying the proprietary NEW HEARING method from Johns Hopkins to serve adults, children, and occupational hearing protection customers nationwide.

Ownership category

akta.pro rank

Product category

Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Electromedical & Electrotherapeutic Apparatus (3845), Surgical & Medical Instruments & Apparatus (3841)

akta.pro industry

PRIMARYHLAFAKAH

Audiology & Hearing Diagnostic Centers

Healthcare & Life Sciences/Healthcare Providers & Systems/Diagnostic & Imaging Centers

SECONDARYHLAKAMAI

Audiology & Hearing Services (ENT-Affiliated)

Healthcare & Life Sciences/Specialist Medical Practice/Otolaryngology (ENT)

Keywords

• Hearing rehabilitation services
• Hearing aid sales
• Custom earplugs
• Audiology services
• Hearing healthcare

Headquarters

HQ city

Athens

HQ country

Greece

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Hearing Rehabilitation Services: Comprehensive hearing rehabilitation programs using the NEW HEARING method, including audiological examinations, personal profile creation, hearing aid fitting, rehabilitation program sessions, and outcome guarantee. Revenue from professional service fees for the structured rehabilitation program.
2. Hearing Aid Sales: Sale of hearing aids (Bernafon brand as exclusive representative). Hearing aids are medical devices requiring proper selection, fitting, and calibration by audiologists/hearing aid specialists. Partially subsidized by EOPYY public health insurance up to 900 EUR per unit.
3. Custom Earplugs and Molds: Sale of custom-molded earplugs across multiple variants (TriPlus family: Classic, Style, SleepiezZZ, Work, Moto, Music, Adventure) and earmolds for hearing aids, produced using 3D laser printing technology.
4. Technical Support and At-Home Services: Home-based hearing services including same-day hearing aid maintenance (service from 15 EUR), repairs (from 20 EUR), programming/calibration (50 EUR), hearing assessment (50 EUR), ear impression taking (30 EUR), and consumables delivery. Provided by company employees in Attica region.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Otomed operates Greece's largest network of Scientific Hearing Rehabilitation Centers (60+ locations nationwide), providing hearing rehabilitation services using the exclusive NEW HEARING method developed by Johns Hopkins Hospital. The company sells Bernafon hearing aids, custom-molded TriPlus earplugs and CENS Digital earplugs manufactured via in-house 3D laser printing, and offers at-home audiology services across the Attica region.

Product overview

Otomed Hearing Centers operates as a comprehensive hearing healthcare network offering hearing restoration services and hearing protection products. The core offering is the NEW HEARING scientific method for hearing rehabilitation, complemented by Bernafon hearing aids and TriPlus/CENS earplug product lines. Services include hearing assessments, personal profile creation, hearing aid fitting, rehabilitation programs, and home support services. The company serves both adults and children across a network of 60+ centers throughout Greece.

Differentiator

Problem solved

Functional benefit

Brands

• New Hearing: Scientific hearing rehabilitation method created by Johns Hopkins Hospital in collaboration with three American universities, applied exclusively in Greece by Otomed since 2006
• TriPlus Classic
• TriPlus Style
• TriPlus SleepiezZZ
• TriPlus Work
• TriPlus Moto
• TriPlus Music
• TriPlus ADV (Adventure)
• TriPlus (water protection)
• CENS Digital
• Bernafon

Products and services

• NEW HEARING Rehabilitation Method Scientific hearing rehabilitation methodology applied exclusively by Otomed in Greece since 2006. Comprises 4 stages: personal profile creation, selection of specialized hearing aids, personal rehabilitation program with daily tracking, and monthly session corrections for 3 months then quarterly sessions. Achieves 97% rehabilitation success rate with outcome guarantee.
• Hearing Assessment and Rehabilitation Services Comprehensive hearing rehabilitation services for adults and children including hearing tests, personal profile creation, hearing aid fitting, and ongoing monitoring across the network of 60+ centers in Greece.
• Bernafon Hearing Aids Swiss-made hearing aids represented exclusively by Otomed in Greece since 2012, sold as medical devices with professional selection, fitting, and calibration by audiologists. Partially subsidized by EOPYY public health insurance up to 900 EUR per unit.
• TriPlus Custom Earplugs Custom-molded earplugs manufactured in-house using 3D laser printing. Available in variants: TriPlus Classic (up to 35dB), TriPlus Style, TriPlus SleepiezZZ (20dB), TriPlus Work (25dB), TriPlus Moto (18dB), TriPlus Music (18/23/25dB), TriPlus Adventure/Shooting (27dB). EOF and Bernafon certified for in-house production.
• CENS Digital Earplugs 5th generation digital circuitry custom-molded earplugs for hunters and shooters. Reduces gunshot noise to 85dB, waterproof, 400+ hours battery life, wireless CB/VHF/mobile communication support, instant response time, environment-aware listening.
• At-Home Hearing Services Home-based hearing services across Attica region for mobility-limited patients including hearing assessment (50 EUR), same-day hearing aid maintenance (from 15 EUR), repairs (from 20 EUR), programming/calibration (50 EUR), ear impression taking (30 EUR), and consumables delivery. Provided by company employees.
• Tinnitus Management Service Tinnitus management service for patients experiencing ear ringing, often co-occurring with hearing loss. Uses combination devices integrating high-frequency hearing aids with sound masking technology, particularly effective for tinnitus at 4 KHz or less.
• P100 Meniere's Treatment Device Medical device for managing Meniere's disease symptoms through fluctuating pressure therapy, providing immediate relief from acute attacks.
• N300 Ear Pressure Equalization Device Device for relieving blocked ears due to otitis, flights, diving, and altitude changes through controlled negative pressure therapy.

Quantifiable outcome

• 97% rehabilitation success rate for hearing-impaired cases using the NEW HEARING method
• +3 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• BernafoncoreTechnology or Integration · 1 January 2012Exclusive representative of Swiss Bernafon hearing aids in Greece since 2012. Bernafon is one of the world's leading hearing aid manufacturers. Otomed's technical department is certified by both EOF and Bernafon. Bernafon supports Otomed Experience professional events and provides product portfolio training through international experts.

Scale indicators7 records

Recent moves9 records

Expansion highlights10 records

Broad incumbents

• Demant: Danish parent of Oticon, Bernafon, and Audika; comparable to Otomed in that Otomed's exclusive Bernafon partnership makes Demant a key supplier relationship, and Demant directly competes via its retail and brand portfolio in hearing care.
• Amplifon: Global leader in hearing aid retail and audiology services with thousands of points-of-sale; comparable to Otomed as a multi-country retail/audiology network distributing major hearing aid brands and providing hearing rehabilitation services.
• Sonova: Swiss hearing aid manufacturer (Phonak, Unitron) and owner of retail chains (e.g., AudioNova); comparable to Otomed as a hearing healthcare provider/manufacturer ecosystem player and a potential Bernafon competitor.
• Cochlear Limited: Global hearing implant manufacturer; comparable to Otomed in addressing severe-to-profound hearing loss where rehabilitation requires specialized devices beyond conventional hearing aids, including pediatric cases Otomed supports.
• Specsavers Hearing: UK-based optical and hearing care chain with audiology services and hearing aid retail in multiple countries; comparable to Otomed as a high-street retail audiology model, though operating in different geographies.
• GN Hearing (ReSound): Danish hearing aid manufacturer offering ReSound and Beltone brands; comparable to Otomed as a major hearing aid manufacturer whose products are sold through Greek retail/audiology channels competing with Bernafon.
• WS Audiology (Widex / Sivantos): Global hearing aid company combining Widex and Signia/Siemens; comparable to Otomed as a major hearing aid manufacturer whose products Otomed previously distributed (Siemens historically) and whose technology competes in the Greek market.

Direct peers

• Audika: Hearing aid retail and audiology service chain owned by Demant (Oticon); operates a network of clinics across multiple European countries, directly comparable to Otomed in business model, target customers, and hearing rehabilitation focus.

Emerging players

• MED-EL: Medical device company specializing in hearing implant solutions (cochlear, bone conduction); comparable to Otomed in the broader hearing healthcare category, particularly for patients where conventional hearing aids are insufficient — including Otomed's pediatric hearing loss segment.
• hear.com: Online-driven hearing care platform offering remote hearing testing, hearing aid selection, and audiology services across Europe; comparable to Otomed as a competing hearing care delivery model targeting the same end-customer with a digital-first approach.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/OtomedGr
• Facebookfacebook.com/Otomed-%CE%9A%CE%AD%CE%BD%CF%84%CF%81%CE%B1-%CE%91%CF%80%CE%BF%CE%BA%CE%B1%CF%81%CE%AC%CF%83%CF%84%CE%B1%CF%83%CE%B7%CF%82-%CE%91%CE%BA%CE%BF%CE%AE%CF%82-182428888462870
• Instagraminstagram.com/otomed.gr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Otomed Hearing Centers