hear.com
hear.com is a private multi-country online hearing care platform that distributes proprietary HORIZON and third-party hearing aids, accessories, and audiology services to adults with hearing loss across 10+ countries, combining direct-to-consumer consultations with a 2,000+ audiologist partner network and teleaudiology delivery.
- Company typePrivate
- Founded2012
- HeadquartersCoral Gables, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What hear.com does
hear.com is a private, multi-country online hearing care platform that distributes hearing aids and related audiology services to adults with hearing loss, primarily through a direct-to-consumer sales motion combined with an audiologist partner network. The company sells proprietary HORIZON-branded devices alongside third-party manufacturer products such as Signia, spanning form factors including RIC, CIC, BTE and ITE, and offers accessories (StreamLine TV/Mic, rechargeable batteries) and the Horizon App for smartphone-based device control. Customer access is initiated via free phone consultations and qualification questionnaires, after which prospects are routed to either in-person partner clinics or teleaudiology consultations via the HEROS remote-care platform, with a 45-day no-risk trial (30 days in South Africa/Korea) and 100% money-back guarantee used as the primary conversion mechanics.
Underlying technology centers on the HORIZON product family, which embeds signal-processing features including Speech Focus (millisecond-level speech enhancement with frequency emphasis), Multi-Focus Beam technology for group conversations, Relax Mode (soundscape-based stress reduction), and the Xperience processor executing more than a billion arithmetic operations per second. hear.com applies AI and machine learning tools to improve audiology service delivery and product development, with management stating that feedback from approximately 3 million customer conversations is fed back into HORIZON product iterations. The platform combines HIPAA- and CCPA-compliant telehealth infrastructure with a proprietary India operating entity (Soundrise Hearing Solutions), a Malaysian operating entity (Audiocare Hearing Experts Malaysia) and other national subsidiaries, achieving a claimed 540,000+ customers worldwide across 10+ countries and a 3rd-largest global hearing care market position.
The business model is anchored on hardware sales of mid- to high-end hearing aids (typical industry ASPs of $2,000-$5,000 per pair), supplemented by professional services revenue from audiology consultations, fittings and aftercare, accessory sales, and EMI financing in price-sensitive markets such as India. Distribution is hybrid: direct inside-sales via localized phone lines (e.g., +1 786-526-0602 in the US), a 2,000+ partner-audiologist network in the US with 200+ locations in Canada and 1,500+ certified audiologists in India, teleaudiology remote consultations, and home-visit services. Co-founders Marco Vietor and Paul Crusius lead the company, which was originally founded in Germany in 2012 as audibene and has since established a Delaware LLC (HEAR.COM, LLC) as its US headquarters in Coral Gables.
hear.com firmographics
Firmographics- Name
- hear.com
- Legal name
- HEAR.COM, LLC
- Website
- https://hear.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- hear.com is a private multi-country online hearing care platform that distributes proprietary HORIZON and third-party hearing aids, accessories, and audiology services to adults with hearing loss across 10+ countries, combining direct-to-consumer consultations with a 2,000+ audiologist partner network and teleaudiology delivery.
- Ownership category
- akta.pro rank
hear.com industry classification
Industry- Product category
- Hearing Care Services
- NAICS
- Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)
- SIC
- Surgical & Medical Instruments & Apparatus (3841), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL)
- akta.pro secondary industries
- Audiology & Hearing Diagnostic Centers (HLAFAKAH), Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)
Keywords
Where hear.com is headquartered
LocationHeadquarters
- HQ city
- Coral Gables
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
hear.com business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Supply Chain
Revenue model
- Hearing Aid Sales: Primary revenue stream from selling hearing aids, including proprietary Horizon brand and other manufacturer products. Customers purchase devices after trial periods.
- Audiology Consultation Services: Professional hearing assessments, fittings, and fine-tuning services provided through partner audiologists and clinics. Includes telehealth consultations.
- Accessories and Batteries: Sale of hearing aid accessories including batteries, charging stations, and related products.
- EMI Financing: Affordable EMI (Equated Monthly Installment) options offered to customers in India for hearing aid purchases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free consultation and trial |
| Transaction based/ take rate | Pay-as-you-go | Hearing aid purchase with trial deposit |
| Hybrid | Monthly | EMI financing option |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
hear.com product offering
Product offeringCore offering
hear.com sells hearing aids—including its proprietary Horizon brand and partner manufacturer products such as Signia—and wraps them with professional audiology services: free expert consultations, hearing assessments, fittings, and trial periods. Customers access care via phone, telehealth, partner clinics, or in-home visits across more than 10 countries.
Product overview
hear.com is an online hearing care platform providing hearing aids and related services across multiple countries. The core offering includes their proprietary HORIZON branded hearing aids (including Horizon IX and Horizon X models) alongside partner manufacturer products like Signia. The product portfolio spans hearing aid hardware (with various form factors including RIC, CIC, BTE, ITE), accessories (StreamLine TV & Mic, rechargeable batteries), and software (Horizon App). Services include free consultations, professional hearing tests (in-person and via teleaudiology), hearing aid trials (30-45 days), and ongoing aftercare with auditory training. The company operates a platform model connecting customers with a network of certified audiologists and partner clinics across the US, Canada, South Africa, Korea, Malaysia, India, and Europe.
Differentiator
Problem solved
Functional benefit
Brands
- Horizon: hear.com's proprietary hearing aid brand featuring advanced technology including SPEECH FOCUS, RELAX MODE, and Xperience technology. Available in multiple models including RIC-S, RIC, RIC-R, and CIC variants.
Products and services
- Horizon Hearing Aids hear.com's proprietary branded hearing aid line featuring advanced technology including speech clarity enhancement, smartphone connectivity, rechargeable batteries (up to 54 hours), and discreet designs. Targeted at adults experiencing hearing loss.
- Signia Hearing Aids Premium partner-manufacturer hearing aid models (Silk C&G IX, Styletto IX, Pure C&G IX, Orion C&G RIC) offered through hear.com, featuring Bluetooth connectivity, rechargeable batteries, and virtually invisible designs. Targeted at Indian consumers seeking premium German-made devices.
- StreamLine TV & Mic Accessories Bluetooth-enabled accessories for Horizon hearing aids that enable TV streaming, music streaming, and phone call audio to be transmitted directly into the hearing aids. StreamLine TV transmits TV audio while StreamLine Mic provides wireless microphone functionality.
- Horizon App Smartphone application for Horizon hearing aids enabling discreet control, custom modes (six personal modes, speech focus mode, 360-degree surround listening), and synchronization with mobile devices. Available on iOS and Android.
- Free Expert Consultation Comprehensive hearing healthcare consultation provided at no charge by certified hearing care professionals. Includes hearing needs assessment, hearing aid recommendations, and personalized guidance throughout the hearing journey. Targeted at prospective hearing aid customers.
- Hearing Tests & Fittings Professional hearing tests and fittings conducted by audiologists at partner clinics or via telehealth using HEROS (Hearing Expert Remote Operating System) with otoscope camera and video consultation capabilities.
- Hearing Aid Trial Program 45-day no-risk trial period in the US (30 days in South Africa and Korea) allowing customers to test hearing aids with personalized support, including a customized Hearing Success Program, 1:1 care from audiology teams, and auditory training.
- Teleaudiology Services Remote hearing care using two-way audio-video technology connecting customers with licensed audiologists for remote consultations, hearing tests, and device adjustments.
- Hearing Aid Batteries Hearing aid batteries available for purchase in standard sizes 10, 312, 13, and 675 with zinc-air technology, plus rechargeable battery options and accessories.
- Hear.com Care Plus Lost or damaged device protection service providing peace of mind for hearing aid users.
Quantifiable outcome
- 45-day no-risk trial ensures customer satisfaction
- +2 more outcomes
Companies that use hear.com
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
hear.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature8 records
hear.com partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- SigniacoreSignia is a leading hearing aid manufacturer whose products are offered through hear.com's platform alongside the proprietary Horizon brand. hear.com works with leading manufacturers to provide customers with optimal hearing solutions.
- Horizon Hearing AidscoreProprietary brand of hearing aids developed or branded by hear.com, featuring advanced technology like Xperience processors, Speech Focus, and Relax Mode. Available exclusively through hear.com's distribution network.
- Soundrise Hearing Solutions Pvt LtdcoreIndian subsidiary entity powering hear.com's operations in India. Manages the network of certified audiologists and partner clinics across 1,000+ locations in 450+ cities.
- Audiocare Hearing Experts Malaysia Sdn BhdcoreMalaysian operating entity (registered name: Audiocare Hearing Experts Malaysia Sdn. Bhd., Company registration: 1107114-W) handling hear.com's hearing care operations in Malaysia.
- Simply Good Hearing Inc.coreCanadian operating entity for hear.com's operations in Canada, headquartered at 36 Toronto Street, Suite 1100, Toronto, ON M5C 2C5.
- 히어닷컴코리아유한회사 (Hear.com Korea)coreKorean subsidiary incorporated in South Korea, responsible for hear.com's 30-day free trial program and hearing care services in the Korean market since 2015.
- hear.com Partner Audiology CenterscoreNetwork of certified partner audiologists and hearing centers across South Korea evaluated monthly for quality. Provides nationwide coverage for hearing tests, fittings, and aftercare.
- Audiocare Hearing Experts Malaysia Sdn BhdcoreNetwork of partner clinics across Malaysia staffed with certified hearing professionals. Clinics follow safety precautions and receive regular technology updates to ensure optimal hearing solutions.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
hear.com competitors and assessment
Company assessmentDirect peers
- Miracle-Ear: One of the largest direct-to-consumer hearing aid retailers in the US, operating through a franchise/store network of licensed hearing care professionals. Comparable to hear.com in that it sells multi-brand hearing aids bundled with audiology services and free trials; differs in being more US-centric and franchise-led rather than digitally-led.
- Beltone: Long-established US hearing aid retailer with its own branded hearing aids and a national franchise network of hearing care practitioners. Closely comparable to hear.com in offering free hearing tests, fittings, aftercare, and risk-reversed sales motions across a brick-and-mortar professional network.
- Audicus: DTC online hearing aid brand selling its own private-label devices directly to consumers with remote audiology support and at-home trials. Highly comparable to hear.com on the online-direct, trial-led, audiology-supported sales motion, though with a narrower product portfolio and no in-person clinic footprint.
Emerging players
- Lexie Hearing: DTC hearing aid company offering subscription and one-time purchase models with bundled audiology support and a self-fitting app. Comparable to hear.com in its digital-first, free-trial-plus-online-support model, but with a narrower product line and a US-centric footprint.
- Eargo: Direct-to-consumer hearing aid brand selling virtually invisible CIC-style rechargeable hearing aids with remote audiology support. Comparable to hear.com on the online-direct plus audiology-supported sales motion for adults with mild-to-moderate hearing loss; smaller scale and narrower product breadth.
- Jabra Enhance: Online hearing care brand (formerly Lively, acquired by GN Hearing) selling direct-to-consumer hearing aids bundled with remote audiology support. Comparable to hear.com on the digital, free-consultation-plus-trial model for adults with mild-to-moderate hearing loss, but narrower in product range and geographic reach.
Broad incumbents
- Amplifon (parent of Miracle-Ear internationally): Global hearing care retail leader operating multiple retail banners across Europe, the Americas, and Asia-Pacific. A direct competitor to hear.com across most of its international footprint, though typically through physical retail networks rather than hear.com's digitally-led funnel.
- Sonova (Phonak, Unitron): One of the world's largest hearing aid manufacturers (Phonak, Unitron) with vertically integrated retail in select markets. Comparable to hear.com as a hearing care platform, though positioned one layer earlier in the value chain as a manufacturer rather than a retailer-funnel-led brand.
- WS Audiology (Signia, Widex): Major global hearing aid manufacturer (Signia, Widex, Rexton) and the entity behind Signia — the third-party brand hear.com distributes. Comparable as a hearing aid platform player, though with greater manufacturing scale and a broader retail footprint; also a key supplier to hear.com.
- Starkey Hearing Technologies: US-headquartered hearing aid manufacturer with vertically integrated retail and a strong portfolio of prescription hearing aids. Comparable to hear.com as a hearing care brand competing for the same end customers, but operating primarily as a manufacturer rather than a sales-led, multi-brand retail platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
hear.com social profiles
Digital presencehear.com compliance and trust
Trust signalCompliance2 records
hear.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
hear.com leadership team
Management profileNumber of profiles
Profiles4 records
hear.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
hear.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about hear.com
What does hear.com do?
hear.com sells hearing aids—including its proprietary Horizon brand and partner manufacturer products such as Signia—and wraps them with professional audiology services: free expert consultations, hearing assessments, fittings, and trial periods. Customers access care via phone, telehealth, partner clinics, or in-home visits across more than 10 countries.
Is hear.com a public or private company?
hear.com is a private company. It is classified as unknown and is currently operating.
When was hear.com founded?
hear.com was founded in 2012. It employs 1,001 to 5,000 people.
Where is hear.com based?
hear.com is headquartered in Coral Gables, United States, in the North America region.
How does hear.com make money?
Four revenue lines are on record. Hearing Aid Sales are the primary driver. The others are audiology Consultation Services, accessories and Batteries and EMI Financing.
Who are hear.com's main competitors?
Direct peers on record are Miracle-Ear, Beltone and Audicus. Emerging players are Lexie Hearing, Eargo and Jabra Enhance. Broad incumbents are Amplifon (parent of Miracle-Ear internationally), Sonova (Phonak, Unitron), WS Audiology (Signia, Widex) and Starkey Hearing Technologies.
Does hear.com have an API?
No public API is recorded for hear.com.
What industry is hear.com in?
hear.com's product category is Hearing Care Services. Its primary akta.pro industry code is CRACANAL, Hearing Enhancement / Assistive Listening Audio Devices, with a secondary code of HLAFAKAH, Audiology & Hearing Diagnostic Centers. Its NAICS code is 621340 and its SIC code is 3841.