What Age Concern Liverpool & Sefton does

Age Concern Liverpool & Sefton is a registered charity (Charity No. 517902) and Company Limited by Guarantee (Company No. 2002499) founded in 1928, delivering community-based support services to older adults aged 50 and over across Liverpool and Sefton in North West England. The organisation operates a portfolio of sub-brands and service lines including The Hamlets care home, a Dementia Meeting Centre, the Sefton Befriending Service, the Little Acts of Connection community programme, and a Trusted Traders referral scheme. It is headquartered at The Frances Suite, 1st Floor, 151 Dale Street, Liverpool L2 2JH, and maintains a modest digital footprint of approximately 1,258 Facebook likes and 1,200+ Instagram followers.

The charity generates revenue through a hybrid model combining non-commercial funding — individual donations, fundraising events, corporate support, and legacy giving — with commercial fees from service delivery and product sales. Priced services include the Dementia Meeting Centre at £25 per session (£5 for carers), residential care at The Hamlets, stairlift sales and installation, and a Legal & Financial Planning product line covering equity release, power of attorney, and will writing. Strategic partnerships, notably with Dementia Liverpool since 2023, support co-delivery of dementia-focused services.

The organisation has no disclosed AI/ML capabilities and operates a traditional charity model reliant on in-person service delivery, volunteer networks, and local partnerships. No revenue, headcount, or financial performance figures are publicly disclosed, limiting quantitative benchmarking. The 95-year operating history and breadth of service lines indicate an established local institution, but geographic concentration within two local authority areas constrains the addressable market without further expansion signals.

Name

Age Concern Liverpool & Sefton

Legal name

Age Concern Liverpool & Sefton

Website

https://ageconcernliverpoolandsefton.org.uk

Company type

Private

Founded year

1928

Operating status

Operating

Headcount range

101–250 employees

Short description

Age Concern Liverpool & Sefton is a 1928-founded registered charity providing community-based support, residential care, dementia services, befriending, and legal/financial planning products to older adults aged 50+ across Liverpool and Sefton in North West England.

Ownership category

akta.pro rank

Product category

Elderly Care and Wellbeing Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Companion Care & Social Support (non-clinical) (HLADAGAB), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• Elderly care services
• Dementia support
• Community wellbeing
• Befriending services
• Older adult support

Headquarters

HQ city

Liverpool

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations: Individual donations from supporters who want to help older adults in Liverpool & Sefton. Donations can be made online through the website.
2. Fundraising Events: Various fundraising activities including Tough Mudder challenges, personal challenges, corporate events, and community fundraisers. The organization offers discounted charity rates for events.
3. Corporate Support: Partnerships with businesses for charitable support including one-off or regular financial gifts, staff volunteering, charity of the year partnerships, and event sponsorship.
4. Legacy Giving: Legacy gifts in wills from supporters who want to continue supporting older adults after their lifetime.
5. Service Fees: Some services such as the Dementia Meeting Centre charge nominal fees (£25 per session, £5 for carers) to support operational costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Age Concern Liverpool & Sefton is an independent registered charity (No. 517902) and Company Limited by Guarantee that has supported people aged 50+ in Liverpool & Sefton since 1928. The charity delivers weekly community activity programmes (Tai Chi, walking groups, crafts, mindfulness), specialist dementia support through a weekly Meeting Centre, volunteer-led befriending services to combat isolation, debt and benefits advice, a specialist care home (The Hamlets) for older people with functional mental illness, and complementary products including stairlifts and legal/financial planning services (Equity Release, Power of Attorney, Will Writing).

Product overview

Age Concern Liverpool & Sefton operates as a multi-service charity organization providing a comprehensive portfolio of wellbeing and support services for people aged 50+ in Liverpool & Sefton. The core offering consists of community-based activity programmes (Tai Chi, walking groups, crafts, mindfulness) and specialized support services including a Dementia Meeting Centre and a Befriending Service to combat isolation. The organization also operates The Hamlets care home for individuals with functional mental illness. In addition to services, the organization offers products including stairlifts and Legal & Financial Planning services (Equity Release, Power of Attorney, Will Writing). Additional support services include Debt & Benefits Advice, Information Services, and a Trusted Traders directory. The services are primarily delivered through weekly activity sessions, one-to-one support, and residential care.

Differentiator

Problem solved

Functional benefit

Brands

• The Hamlets: Specialist care home supporting older people with functional mental illness
• Dementia Meeting Centre
• Sefton Befriending Service
• Little Acts of Connection
• Trusted Traders

Products and services

• Activity Programme Weekly activity sessions for people aged 55+ across Liverpool & Sefton, including Tai Chi, walking groups, craft sessions, and mindfulness activities designed to promote wellbeing and social connection.
• Dementia Meeting Centre A weekly meeting centre providing support for people living with dementia and their carers, offering meaningful activities, companionship, and dedicated dementia support every Thursday 10am-2pm. Charges £25 per session (£5 for carers).
• Little Acts of Connection A service designed to combat isolation and loneliness among older adults through regular friendly contact and support.
• Sefton Befriending Service A volunteer befriending service that matches volunteers with older people to provide regular companionship and support.
• Debt & Benefits Advice Financial advice and guidance services to help older adults manage debt, access benefits, and make informed financial decisions.
• Information Service General information and guidance service for older adults on various topics affecting their lives and wellbeing.
• The Hamlets Care Home A specialist care home in Liverpool supporting older people with functional mental illness, providing residential care services.
• Trusted Traders A directory of vetted and trusted traders recommended for older adults in the Liverpool & Sefton area.
• Stairlifts Stairlift products sold and installed to help older people maintain independence and mobility in their homes.
• Legal & Financial Planning A suite of legal and financial planning services including Equity Release (releasing equity from property), Power of Attorney arrangements, and Will Writing services to help older adults document their wishes and plan their affairs.

Quantifiable outcome

• Research shows Meeting Centres support wellbeing, social connection, and coping for people living with dementia, while also reducing stress and isolation for family carers.

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Dementia LiverpoolcoreStrategic or Co-development Partner · 1 January 2023Partnership with Dementia Liverpool to establish Liverpool's first Meeting Centre since 2023. The partnership brings a welcoming, supportive space into Liverpool city centre offering meaningful activities, companionship, and dedicated dementia support each week. Based in The Frances Suite, 151 Dale Street, Liverpool L2 2JH.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Royal Voluntary Service: Long-established UK charity supporting older people through volunteer-led services including befriending, hospital discharge support, and community activity. Comparable volunteer-driven service model and overlapping activity programmes and befriending focus.
• Dementia UK: UK charity providing specialist dementia nurse support (Admiral Nurses) and family-facing services. Directly overlaps ACLS's dementia support services and complements the Dementia Meeting Centre model with family-focused clinical-style support.
• Age UK: National charity providing advice, information, and support for older people across the UK. Directly comparable mission (supporting older adults) and overlapping service portfolio including advice, befriending, and later-life products; ACLS is a regional operator in the same national ecosystem.
• Alzheimer's Society: UK-wide charity focused on dementia support, research, and information. Highly comparable through its dementia service offerings, which overlap directly with ACLS's Dementia Meeting Centre partnership with Dementia Liverpool.
• MHA (Methodist Homes): National charity providing retirement living, residential and dementia care homes, and community support for older people. Most directly comparable to ACLS through The Hamlets care home, with overlapping later-life residential and community services.

Emerging players

• Re-engage: UK charity tackling social isolation and loneliness among older people through group activities, tea parties, and volunteer call companions. Closely comparable mission to Little Acts of Connection and Sefton Befriending Service.

Regional players

• Citizens Advice Liverpool: Local Liverpool advice charity providing debt, benefits, and general guidance. Comparable through ACLS's Debt & Benefits Advice service line and shared Liverpool & Sefton catchment.

Direct peers

• The Silver Line: UK helpline providing telephone befriending for older people. Directly comparable to ACLS's Sefton Befriending Service and Little Acts of Connection, both of which use telephone and in-person contact to combat isolation among over-50s.
• Carers Trust: UK charity supporting unpaid carers, including many who care for older people. Directly comparable in providing respite information and carer-facing services that complement ACLS's dementia and befriending work for family carers.
• Independent Age: National charity offering advice, information, and friendship services to older people. Comparable delivery model combining advice lines, befriending-style support, and grants, serving a similar older-adult demographic through similar non-clinical services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/100984303336440
• Instagraminstagram.com/ageconcernliverpoolandsefton
• Xx.com/AC_Lpool_Sefton

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Age Concern Liverpool & Sefton