EOSGlobe

What EOSGlobe does

EOSGlobe is a global business process management (BPM) and outsourcing services provider headquartered in Thane, India, with delivery operations spanning seven Indian cities (Thane, Airoli, Pune, Noida, Chennai, Hyderabad, Bengaluru) and a US presence in Lewes, Delaware. Founded circa 2000 as Eureka Outsourcing Solutions and rebranded in 2022, the company employs 10,000+ people and serves 100+ enterprise clients across 14+ industry verticals, with primary depth in Banking & Financial Services, Insurance, Healthcare, and Manufacturing.

The company monetizes through a mix of managed-services BPM contracts and professional-services engagements. Core offerings include the AI and neural-network-powered NextGen BPM platform for omnichannel customer service and back-office process automation, Consulting Services for digital transformation and operating-model design, Digital Solutions Services built on the proprietary eDAS technology platform, and Human Resource Management outsourcing. Revenue is generated via custom-quoted multi-year enterprise contracts sourced through direct field sales and inside sales, with no standard pricing tiers publicly disclosed. The 2024 launch of the Debt Collector VoiceBot and an announced 15,000-employee hiring plan over three years signal aggressive scaling and product-surface expansion beyond traditional labor-arbitrage BPO.

The company is privately held and founder-led by CEO Abhinav Arora, with Sharookh Colabawalla as CFO. No institutional funding rounds or M&A activity were disclosed. The competitive position rests on vertical specialization, multi-shore delivery scale, and AI-augmented process automation, though its AI capabilities are applied/integration-led rather than foundational-model driven, and customer concentration in named flagship accounts (top-3 private banks, Fortune 500 manufacturers, leading healthcare firms) creates moderate revenue-dependency on a relatively small number of large contracts.

Name

EOSGlobe

Legal name

EOSGlobe Inc.

Website

https://eosglobe.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

EOSGlobe is a Thane-headquartered, founder-owned BPM and outsourcing services provider operating 10,000+ employees across seven Indian delivery centers and a US office, serving 100+ enterprise clients in BFSI, Insurance, Healthcare, and Manufacturing via AI-powered NextGen BPM, consulting, digital solutions, and HRM services.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Software Publishers (51321), Professional Employer Organizations (561330), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700), Services-Prepackaged Software (7372)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), HRIS/HCM Implementation & EOR Platform Services (BPACAHAJ), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Business process outsourcing
• Digital transformation services
• Customer experience management
• Human resource outsourcing
• AI-powered automation

Headquarters

HQ city

Thane

HQ country

India

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPM/Managed Services: Core business process outsourcing services including customer service, back-office operations, and process management delivered as managed services to enterprise clients
2. Consulting Services: Business consulting services for digital transformation, change management, operating model optimization, and strategic advisory
3. Digital Solutions: Digital strategy, design, and modernization services including RPA, BI, and automation tools
4. HRM Services: Human resource management outsourcing including talent acquisition, onboarding, compliance, and employee engagement services

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

EOSGlobe delivers AI and neural network-driven business process management (BPM) and outsourcing services to enterprise clients across multiple industries including Banking and Finance, Insurance, Healthcare, and Manufacturing. Its core portfolio includes the NextGen BPM platform, Consulting Services for digital transformation, Digital Solutions powered by eDAS technology, HRM outsourcing, Customer Service operations, and industry-specific BPO services, complemented by AI capabilities such as the Debt Collector VoiceBot.

Product overview

EOSGlobe offers a comprehensive Business Process Management (BPM) and outsourcing solutions portfolio centered on its NextGen BPM platform, which is powered by AI and neural networks. The core offering is complemented by specialized services including Consulting Services, Digital Solutions Services (powered by eDAS technology), Human Resource Management Services, and Customer Service operations. The company provides industry-specific BPO services across Banking and Finance, Insurance, Healthcare, Manufacturing, E-Commerce, Automotive, and other sectors. A key product feature is the Debt Collector VoiceBot for financial services automation.

Differentiator

Problem solved

Functional benefit

Brands

• eDAS: Digital solutions platform powered by eDAS for digital strategy, design, and modernization services.

Products and services

• NextGen BPM AI and neural network-driven business process management platform that optimizes operational costs, enhances customer experience, and drives processes through advanced automation across omnichannel customer interactions. Built for enterprise clients seeking digital process transformation.
• Consulting Services Strategic business consulting covering business strategy, change management, operating model optimization, supply chain improvement, marketing initiatives, and digital transformation advisory for enterprise clients.
• Digital Solutions Services Customizable digital solutions including digital strategy, digital design, and digital modernization powered by eDAS technology to streamline operations and embed enterprise-wide agility across multiple channels.
• Human Resource Management (HRM) Services Comprehensive HR outsourcing covering talent sourcing, hiring and onboarding, employee engagement, conflict resolution, compliance risk management, and documentation services for client organizations.
• Customer Service End-to-end customer lifecycle management through omnichannel solutions powered by AI and deep learning neural networks for better efficiency and greater outcomes. Includes voice (CSAT 90.98%), chat (CSAT 80%), email-to-service request handling, and omnichannel coverage.
• Debt Collector VoiceBot AI-powered voice automation tool that assists borrowers in repaying loans on time through conversational AI technology. Used by BFSI clients for collections and customer support automation.
• Banking and Finance BPO Services Business process outsourcing for banking and financial institutions covering customer service, telesales, acquisitions, issuance operations, and back-office support for banks, NBFCs, and financial firms.
• Non-Banking Financial Services BPO BPO services for NBFCs including collections management, loan foreclosure processing, and financial operations support.
• Insurance BPO Services Insurance outsourcing covering renewal operations, inbound call handling, after-sales support, complaint resolution, and customer satisfaction call management for life and general insurers.
• Healthcare BPO Services Healthcare customer support, telesales, and digital healthcare engagement services with omnichannel excellence and automation for healthcare providers and digital health platforms.

Quantifiable outcome

• Reduction in manpower dependency for one of the top 3 private banks in the world
• +10 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

One partnership is on record.

• eDAS (Powered by eDAS)coreTechnology or IntegrationeDAS technology powers EOSGlobe's digital solutions platform. The partnership enables customizable digital solutions for businesses looking to streamline operations with intelligent automation across web, chat, social, and email channels.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sutherland Global: Privately held global BPO/CX provider with significant India delivery, strong BFSI and healthcare focus, and growing digital/AI transformation capabilities — closely comparable in positioning.
• WNS Holdings: India-headquartered BPM/BPO provider serving banking, insurance, healthcare, and travel — overlapping almost exactly with EOSGlobe's primary verticals and delivery model.
• Genpact: Global professional services and BPM firm with deep BFSI, insurance, and healthcare BPO capabilities. Most direct comparable in scale, vertical mix, and AI-led transformation narrative.
• Firstsource Solutions: Indian BPM/BPO firm with strong BFSI, healthcare, and communications verticals; comparable in size, customer mix, and vertical specialization to EOSGlobe.
• CSS Corp: India-headquartered digital IT and BPM services provider with AI-led customer experience offerings; comparable in scale, vertical focus, and AI-led transformation narrative.

Broad incumbents

• Concentrix: Large global customer experience and BPO incumbent offering voice, digital, and analytics services across BFSI, healthcare, and consumer — competes with EOSGlobe on enterprise CX engagements.
• Infosys BPM: BPM arm of Infosys offering end-to-end outsourcing, digital, and AI-led process automation; comparable to EOSGlobe's NextGen BPM and consulting offerings, with much larger scale.
• TCS (BPS): Business Process Services arm of Tata Consultancy Services, one of the largest global BPM providers; competes for large multi-process enterprise BPO contracts across EOSGlobe's verticals.
• Teleperformance: World's largest contact-center/BPO operator with significant omnichannel CX capabilities; competes for similar enterprise outsourcing contracts in BFSI and healthcare.

Others

• eDAS (Digital Solutions Platform): Technology partner that powers EOSGlobe's digital solutions platform; an enabling/ecosystem participant rather than a direct competitor, but relevant to EOSGlobe's product roadmap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@eosglobe
• Facebookfacebook.com/Eosglobeindia
• LinkedInlinkedin.com/company/eureka-outsourcing-solutions-pvt-ltd
• Instagraminstagram.com/eosglobe

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EOSGlobe