Puzzle ITC

IT Consulting and Managed Servicespuzzle.ch

Company typePrivate
Founded2000
HeadquartersBern, Switzerland
Headcount101–250
GTM typeB2B
OfferingServices

Puzzle ITC firmographics

Firmographics

Name: Puzzle ITC
Legal name: Puzzle ITC AG
Website: https://puzzle.ch
Company type: Private
Founded year: 2000
Operating status: Operating
Headcount range: 101–250 employees
Ownership category
akta.pro rank

Puzzle ITC industry classification

Industry

Product category: IT Consulting and Managed Services
NAICS: Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
SIC: Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
akta.pro industry: PRIMARYBPAEAJAB
ITIL/ITSM Process Consulting & Implementation
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk
SECONDARYBPAEAJAD
ITSM Tooling Integration, Automation & Orchestration
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

IT consulting services
Open source software
Platform engineering
Cloud infrastructure
Managed IT services

Where Puzzle ITC is headquartered

Location

Headquarters

HQ city: Bern
HQ country: Switzerland
HQ region: Europe

Offices5 records

Markets served

Puzzle ITC business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

Professional Services: IT consulting and implementation services including digital transformation, software development, platform engineering, infrastructure/cloud services, and IT security. Billed through project-based engagements or time-and-materials contracts.
Managed Services: Ongoing operations and managed services for client infrastructure, cloud environments, and applications. Provides recurring revenue through service contracts.
Software Licenses: Sales and support of specialized software licenses including subscriptions for Decidim, Hitobito, and other open source products.
Training & Education: Techlab trainings and workshops for professional development in areas like Kubernetes, Platform Engineering, and AI.

Pricing tiers

Model	Billing	Price
Subscription	Per booking	Garden of Innovation Workshop Room - Full Day
Subscription	Per booking	Garden of Innovation Workshop Room - Half Day
Other	Multi-year contract	Facilitation Services
Other	Multi-year contract	Design Sprint (5 days)
Subscription	Per booking	Break-Out Rooms (Git, Wim, Sudo)
Subscription	Per booking	Co-Working Space
Unit Pricing	Per booking	Food & Beverage Package

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Puzzle ITC product offering

Product offering

Core offering

Puzzle ITC provides end-to-end IT consulting and managed services centered on open source technologies, including digital transformation, software development, platform engineering (Kubernetes, GitOps, CI/CD, observability), infrastructure and cloud operations, AI implementation, and IT security. The company also develops and maintains its own open source products such as Hitobito (community management), Lagoon (digitalization platform), Decidim (participation platform), and Puzzle OKR (goal management), which it sells, supports, and integrates for clients.

Product overview

Puzzle ITC offers a portfolio of Open Source software products alongside comprehensive IT services. The core product lineup includes Hitobito (Open Source Community Management for member administration across 1.7M+ members in 4,000+ groups), Decidim (participation platform), Lagoon (digitalization platform), and Puzzle OKR (goal management tool), plus Subscriptions for specialized software licenses. These products are complemented by a full range of services spanning Digital Transformation, Software Development & Architecture, Platform Engineering (Kubernetes, Security & Compliance, GitOps, Build-CI, Observability, Developer Experience), Infrastructure & Cloud (Linux System Engineering, Cloud Services, Managed Services & Operations), AI, IT-Security, and Mobility IT-Services.

Differentiator

Problem solved

Functional benefit

Brands

Hitobito: Open Source Community Management solution for member administration used by organizations including the Swiss Alpine Club
Lagoon
Puzzle OKR
Decidim

Products and services

Hitobito Open Source Community Management software supporting associations, organizations, and groups with simple to complex hierarchical structures for member administration, communication, and event organization.
Decidim

Quantifiable outcome

Hitobito supports over 1.7 million members across 4,000+ associations
+2 more outcomes

Companies that use Puzzle ITC

Customer profile

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Puzzle ITC technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature5 records

Puzzle ITC partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core and minor.

Linux FoundationcoreStrategic or Co-development PartnerActive member of the Linux Foundation, demonstrating commitment to Open Source ecosystem support and digital sovereignty principles.
CH OpencoreStrategic or Co-development PartnerMember of CH Open, the Swiss Open Source association. Sponsors annual Open Source Study Switzerland since 2009 and participates in Open Source initiatives.
Berner Fachhochschule (BFH)minorStrategic or Co-development PartnerCollaborates with BFH on Open Source research, conducted the Open Source Study Switzerland 2024. Also supports student projects and employs BFH graduates.
Google CloudcoreTechnology or IntegrationCertified Google Cloud partner running client workloads on Google Kubernetes Engine (GKE). Swiss Unihockey runs 70+ pods on GKE.
ZeilenwerkminorImplementation/ SI/ Consulting PartnerDevelopment partner for BAFU's SAM warning platform project, contributing to public sector digital transformation.
OPENGIS.chminorImplementation/ SI/ Consulting PartnerDevelopment partner for BAFU's SAM warning platform project, specializing in open source GIS solutions.
we are cube³minorImplementation/ SI/ Consulting PartnerUX design partnership for creating user-centered platform solutions. Collaborates on Developer Experience and portal design projects.

Scale indicators7 records

Recent moves2 records

Expansion highlights5 records

Puzzle ITC competitors and assessment

Company assessment

Direct peers

Wild Apricot: Membership management SaaS platform purpose-built for associations, clubs, and nonprofits — a direct competitor to Hitobito in the association management space, though delivered as a closed-source SaaS rather than open source.
CiviCRM: Open-source constituent relationship management platform widely used by nonprofits and associations. Competes directly with Hitobito in the same open-source association management category.
ti&m: Swiss IT services firm of similar scale focused on digital transformation, software engineering, and platform/cloud-native work across the DACH region. Most directly comparable Swiss peer to Puzzle ITC given comparable size, service portfolio, and banking/government client base.
Netlight: Nordic/DACH-origin IT consultancy with similar mid-sized profile and focus on technology consulting, software engineering, and digital transformation for enterprise clients.
Ergon Informatik: Swiss IT services firm focused on high-quality custom software engineering for finance, public sector, and industry. Comparable to Puzzle ITC on quality focus (ISO certified), enterprise client base, and Swiss-headquartered mid-sized profile.
bbv Software Services: Swiss mid-sized IT services company specializing in custom software development, cloud, and embedded systems. Comparable in size, geography, and full-lifecycle software engineering focus to Puzzle ITC.
Zühlke: Swiss-founded IT services firm with DACH/EMEA presence offering digital transformation, software engineering, and innovation services. Comparable in cross-border delivery model and enterprise/government clientele.

Broad incumbents

Capgemini: Global IT services and consulting giant with deep DACH presence and a digital transformation, cloud, and platform engineering practice that overlaps with Puzzle ITC's core service lines.
Sopra Steria: European IT services incumbent with strong DACH presence, particularly in Switzerland, serving public sector, banking, and transport clients — directly overlapping Puzzle ITC's customer verticals but at substantially larger scale.
Adesso: Large DACH-headquartered IT services firm with broad industry coverage and significantly larger scale. Comparable in core IT services offerings but operates at materially greater scale and breadth than Puzzle ITC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Puzzle ITC compliance and trust

Trust signal

Compliance2 records

Puzzle ITC financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Puzzle ITC leadership team

Management profile

Number of profiles

Profiles6 records

Puzzle ITC subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Puzzle ITC funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Puzzle ITC M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Puzzle ITC

What does Puzzle ITC do?

Is Puzzle ITC a public or private company?

Puzzle ITC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Puzzle ITC founded?

Puzzle ITC was founded in 2000. It employs 101 to 250 people.

Where is Puzzle ITC based?

Puzzle ITC is headquartered in Bern, Switzerland, in the Europe region.

How does Puzzle ITC make money?

Four revenue lines are on record. Professional Services are the primary driver. The others are managed Services, software Licenses and training & Education.

Who are Puzzle ITC's main competitors?

Direct peers on record are Wild Apricot, CiviCRM, ti&m, Netlight, Ergon Informatik, bbv Software Services and Zühlke. Broad incumbents are Capgemini, Sopra Steria and Adesso.

Does Puzzle ITC have an API?

No public API is recorded for Puzzle ITC.

What industry is Puzzle ITC in?

Puzzle ITC's product category is IT Consulting and Managed Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 541512 and its SIC code is 7373.