What Ergon Informatik does

Ergon Informatik AG is a Swiss-headquartered IT company founded in 1984 that delivers custom software engineering alongside a portfolio of branded standard software products to enterprise customers in regulated industries. Its four operating vectors are: (i) a Zurich-based custom software development practice spanning consulting, UX, full-stack engineering, testing, IoT, cloud, and security; (ii) branded standard products including Airlock (web application and API protection / secure access hub with AI-based anomaly detection), ZESAM (modular SaaS workforce management supporting 100,000+ users on a single instance), CardX (real-time 24/7/365 payment authorization including SEPA Instant), Tango (telecom-grade business support system), and Mobile Inventory Management; (iii) recurring managed services for cloud operations and continuous delivery; and (iv) deep AI/ML services covering generative AI, NLP, machine learning, anomaly detection, and speech recognition. Ergon serves Swiss and select international customers across Banking & Financial Services, Healthcare & Medtech, Retail, Industry & Manufacturing, Telecommunications, Public Sector, and Logistics, with anchor relationships such as a 24-year engagement with Liechtensteinische Landesbank, 15+-year partnerships with Bossard and Belimo, and ZESAM deployments at Coop and the Migros Group.

The company monetizes through three revenue streams: project-based professional services for custom development; subscription, license, and transaction-based recurring revenue from its standard products (SaaS for ZESAM, license/customization for Tango and Mobile Inventory Management, transaction model for CardX, license/SaaS for Airlock); and managed services plus cloud operations retainers. Pricing is quote-based and project-specific, with multi-year enterprise sales cycles driven by managing-director-led business units (Enterprise Solutions, Finance & Telecom Solutions, Application Security). Distribution is direct enterprise field sales through Zurich, with a German branch office in Frankfurt and a dedicated web presence (airlock.com) for the security product line. Hyperscaler partnerships — AWS (Select Tier Services Partner and Authorized Commercial Reseller), Microsoft Azure (Solutions Partner), and Google Cloud — together with active industry event series (Future Finance Breakfast, Healthcare Breakfast, Cloud Breakfast) form the marketing and partner ecosystem.

In January 2026, Afinum replaced Ergon's founders and long-standing anchor shareholders as majority shareholder, framing the transaction explicitly around continuity of team, offering, and strategy. Headquartered at Merkurstrasse 43, 8032 Zürich, Ergon reported CHF 80.3 million in FY2025 turnover, winning over 40 new customers in that year and recognition including a 2025 Silver Best of Swiss Software Award for ZESAM, the 2021 Swiss Arbeitgeber Award (1st place, 250–999 employees), and multiple Best of Swiss Apps honors for the VIAC pillar-3a app. The company is privately held, currently under PE ownership, with no public listing or IPO disclosed.

Name

Ergon Informatik

Legal name

Ergon Informatik AG

Website

https://ergon.ch

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Ergon Informatik AG, founded 1984 and headquartered in Zurich, delivers custom software engineering alongside branded standard products — Airlock security, ZESAM workforce management, CardX payment authorization, and Tango BSS — to enterprise customers in banking, healthcare, retail, industry, telecom, and the public sector across Switzerland and Germany.

Ownership category

akta.pro rank

Product category

Enterprise Software & IT Services

NAICS

Custom Computer Programming Services (541511), Software Publishers (51321), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ERP Implementation & Systems Integration Services (BPAEAGAA)

akta.pro secondary industries

Risk Management (ERM), Operational Risk & Business Continuity (BPAEAPAJ), Enterprise Risk Management (ERM) (HDADAIAC), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Custom software development
• Enterprise IT services
• Cybersecurity platform
• Workforce management software
• Cloud computing services

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services (Custom Software Development): Ergon develops custom individual software for clients across its service lines (Software Engineering, Consulting, UX Design, Testing, Security, IoT). Revenue is generated through project-based engagements with senior consultants and engineers. Engagements range from strategy through implementation and ongoing operations support. Long-term client relationships (e.g., 24 years with Liechtensteinische Landesbank) indicate repeat professional services revenue.
2. Standard Software Products (SaaS/Licensed): Ergon generates recurring revenue from its standard software products: ZESAM (Workforce Management, provided as SaaS), Airlock (Security Platform, license/SaaS model), CardX (Payment Authorization, transaction/fee-based), Tango (BSS, licensed with customization). Tango is licensed with a one-time fee for core modules with additional customization billed by effort. ZESAM is provided as a modular SaaS solution.
3. Managed Services & Cloud Operations: Ergon provides ongoing managed services and cloud operations for deployed solutions, including Site Reliability Engineering, Continuous Delivery & Deployment, and Cloud Operations. This generates recurring operational support revenue alongside initial implementation fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Ergon Informatik AG develops custom enterprise software and sells a portfolio of standardized software products for enterprise clients in regulated Swiss industries. Standard products include the Airlock Secure Access Hub (cybersecurity/WAAP), ZESAM Workforce Management (SaaS), Tango Business Support System (BSS), CardX real-time payment authorization, Mobile Inventory Management ERGO, and the patent-protected BIM to Field Augmented AR solution. Service lines span Software Engineering, Cloud Computing, Data & AI, Blockchain, Security, IoT, UX Design, Epistemic Software Testing, and Digital Transformation Consulting.

Product overview

Ergon Informatik AG is a Swiss IT company founded in 1984 offering a portfolio of standardized software products alongside comprehensive service offerings. The product portfolio includes: Airlock Secure Access Hub (cybersecurity platform for identity-centric protection), ZESAM Workforce Management (time tracking, scheduling, absence management SaaS), BSS Tango (order-to-billing system for telecom/service providers), Mobile Inventory Management ERGO (Android-based retail stock management), and BIM to Field Augmented (AR visualization for construction). Service offerings span Data & AI, Cloud Computing (AWS/Azure/GCP partnerships), Blockchain & Digital Assets, Software Engineering, Digital Transformation Consulting, User Experience Design, Software Testing, IoT, and Security. The company operates from Zurich with a German subsidiary in Frankfurt.

Differentiator

Problem solved

Functional benefit

Brands

• Airlock: Security product platform providing Web Application and API Protection (WAAP), Identity and Access Management (IAM), and Secure Access Hub solutions. Over 20 years of experience in cyber security.
• ZESAM
• CardX
• Tango

Products and services

• Airlock Secure Access Hub Identity-centric cybersecurity platform combining Web Application and API Protection (WAAP) with secure access control, Microgateway for Kubernetes, and AI-based anomaly detection against bots and automated attacks; serves enterprise security buyers including Baloise, Barclays, Raiffeisen Schweiz, and Bühler.
• ZESAM Workforce Management Modular SaaS workforce management solution combining time tracking, staff scheduling, absence management, and employee self-service, with AI-driven automated scheduling optimization, automated legal compliance checks, and ERP/HR system integration (SAP, Abacus); supports 100,000+ users on a single instance and is used daily by leading Swiss retailers including Coop and Migros-Gruppe.
• Tango Business Support System (BSS) Business Support System based on TM Forum SID and eTOM standards covering order management, product catalog, CRM, service fulfillment, rating, billing, and commission management; serves telecommunications providers including WWZ, M-net, Deutsche Telefon Standard AG, and Versatel.
• CardX Payment Authorization Real-time payment authorization platform supporting 7x24x365 operations worldwide, including SEPA Instant Payments for cross-border real-time payments; serves financial institutions such as Liechtensteinische Landesbank.
• Mobile Inventory Management (ERGO) Mobile inventory management system for retail operations enabling stock management, ordering, and warehouse operations via Android devices with offline capability and central integration with ERP systems including SAP; serves retail customers such as Coop.
• BIM to Field Augmented Augmented Reality application for visualizing 3D BIM models on construction sites via smartphone or tablet, using a patent-protected positioning method that requires no QR codes, GPS, or room scans; supports openBIM/IFC formats and is used in integrations with FieldWalk and OPO Oeschger.
• Custom Software Engineering Services Custom software development services including Frontend, Backend, Mobile App Development, DevOps, DevSecOps, and Continuous Delivery & Deployment; serves enterprise clients across banking, retail, healthcare, industry, and public sector with over 40 years of experience.
• Cloud Computing Services Cloud services including Cloud Innovation, Cloud Migration, Cloud Operations, and Cloud Consulting delivered via AWS, Microsoft Azure, and Google Cloud partnerships with 50+ certified cloud experts; supports enterprises across banking, retail, and public sector.
• Data & Artificial Intelligence Services Comprehensive data and AI consulting services including Data Foundation, Machine Learning, Generative AI, Speech Recognition (Speech-to-Text), and Natural Language Processing; applied in customer projects such as the LLB GenAI Security Blueprint and SmartOrdering AI for Bossard.
• Security Services Cybersecurity services including Continuous Adaptive Trust, Identity Access Management (IAM), Self-Sovereign Identity, and Web Application and API Protection (WAAP); supports enterprises implementing zero-trust architectures.
• Internet of Things (IoT) Services IoT solutions covering IoT Engineering, IoT Innovation, IoT Security, and IoT Consulting for smart buildings and Industry 4.0; includes the LISA remote management platform deployed at SBB.
• Digital Transformation Consulting Digital transformation consulting covering Digital Strategy, Business Innovation, Business Analysis, and Project Execution for enterprise clients undergoing digitalization initiatives.

Quantifiable outcome

• 70% reduction in express deliveries without increasing inventory (Bossard SmartOrdering)
• +7 more outcomes

Named customers25 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Amazon Web Services (AWS)coreTechnology or IntegrationErgon is an official AWS Select Tier Services Partner and AWS Authorized Commercial Reseller. The company has over 50 certified AWS cloud experts who help customers evaluate the right cloud and services, build new solutions, and migrate existing services. AWS partnerships enable Ergon to access independent security and architecture reviews from the hyperscaler and operate solutions using their own landing zones.
• Microsoft AzurecoreTechnology or IntegrationErgon is a Microsoft Azure Solutions Partner for digital innovation and app development, and a Microsoft Cloud Solution Provider. Azure-certified experts support customers across the full cloud journey including design, migration, and operations.
• Google Cloud (GCP)coreTechnology or IntegrationErgon is a Google Cloud Partner with certified experts providing cloud consulting, migration, and operations services across GCP.
• AxonlabcoreStrategic or Co-development PartnerErgon is Gold Partner at e-Healthcare CIRCLE 2026 and works with Axonlab to demonstrate sustainable interoperability in healthcare. The partnership focuses on connecting healthcare IT systems and enabling digital transformation in clinical settings.
• TenityminorStrategic or Co-development PartnerTenity (leading European fintech investor connecting startups and established companies) collaborates with Ergon on the Future Finance Breakfast event series. Andreas Iten, CEO & Co-Founder/Managing Partner at Tenity, presents at Ergon events on fintech innovation, AI in banking, and regulatory trends.
• FieldWalkminorStrategic or Co-development PartnerErgon developed BIM to Field Augmented technology which was integrated into FieldWalk's defect and punch list management application for construction sites. The collaboration enables 3D BIM visualization in AR at construction sites.
• OPO OeschgerminorStrategic or Co-development PartnerErgon developed an AR app for OPO Oeschger to visualize door handles in Augmented Reality, demonstrating how AR can enhance product visualization in the building materials industry.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Broad incumbents

• msg systems AG: Large German IT services and consulting firm serving banking, insurance, automotive and public sector. Comparable on enterprise vertical software and consulting focus but at significantly larger scale.

Regional players

• iteratec GmbH: German-based custom software development and IT services firm with proprietary product offerings. Comparable model in size and service mix but operates primarily in DACH market outside Switzerland.
• glueckkanja AG: German IT services firm specializing in custom software, cloud engineering (GCP focus), and security. Comparable mid-market size and German-speaking market positioning.

Direct peers

• Ti&m AG: Swiss IT services company with similar size profile, offering custom software engineering, digital transformation consulting, and proprietary products to banking, insurance, and public sector. Comparable full-stack model with Zurich HQ.
• isolutions AG: Swiss IT services firm offering Microsoft-based solutions, custom software development, and managed services for enterprise clients. Comparable on Swiss enterprise software services focus.
• Adnovum AG: Swiss software engineering firm specializing in security, digital banking, and identity & access management. Direct comparable on Zurich-based custom software services for regulated banking and public sector clients, with similar proprietary products (e.g., NEVIS Security Suite).
• bbv Software Services AG: Swiss custom software development firm with deep engineering focus and quality-led culture. Comparable on Zurich-based custom software services model serving regulated industries.
• Puzzle ITC GmbH: Swiss/German IT services firm specializing in custom software development, DevOps, and open-source consulting. Comparable on custom software engineering model with strong enterprise client base.
• ELCA Informatique SA: Large Swiss IT services and software firm serving banking, insurance, healthcare and public sector. Closely comparable to Ergon on custom software + standard products model with proprietary vertical software components.
• Netcetera AG: Swiss IT company founded 1996 with Zurich HQ offering custom software development and digital products for banking, healthcare, and mobility. Similar mid-market scale, vertical specialization, and proprietary product mix (e.g., 3-D Secure payment authentication).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ergon-informatik-ag
• Xx.com/ErgonAG
• Facebookfacebook.com/ergonag

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ergon Informatik