Catawba Hospital

What Catawba Hospital does

Catawba Hospital is referenced as a Virginia state psychiatric hospital founded in 1908, but the substantive operational data provided describes the 988 Virginia Suicide & Crisis Lifeline, a mental health crisis service operated under the Virginia Department of Behavioral Health and Developmental Services (DBHDS). The 988 service provides free, 24/7 access to trained crisis workers via the federally designated three-digit dialing code (988), supplemented by online chat through 988lifeline.org. Callers receive immediate crisis intervention, emotional support, and connection to local mental health professionals and community resources across Virginia's Crisis Continuum of Care.

The core technology stack is the 988 crisis hotline system, which routes calls to trained crisis workers and integrates with the national 988 Suicide & Crisis Lifeline network for chat functionality and backup capacity. Specialized referral pathways exist for populations such as individuals with intellectual or developmental disabilities (via the REACH Program). Scale indicators include an average of 10,185 calls per month in 2024 and a peak of 12,958 Virginians served in June 2024.

The business model is non-commercial. As a state government service, 988 Virginia is publicly funded through Virginia state appropriations and federal SAMHSA support, with crisis services provided free of charge to all callers. The operating entity is a government state agency (DBHDS), not a privately held company. There is no pricing model, no revenue per customer, and no commercial go-to-market motion — distribution occurs through universal telephone network access to the 988 code, state government branding, and partnerships with national crisis resources.

Name

Catawba Hospital

Legal name

988 Virginia Suicide & Crisis Lifeline

Website

https://catawba.dbhds.virginia.gov

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

Catawba Hospital is a Virginia state psychiatric facility, with detailed data covering the 988 Virginia Suicide & Crisis Lifeline — a free, 24/7 state-operated crisis intervention service under DBHDS serving individuals in mental health crisis across Virginia via phone and chat.

Ownership category

akta.pro rank

Product category

Behavioral Health Crisis Services

NAICS

Emergency and Other Relief Services (624230), Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Mental health crisis support
• Suicide prevention services
• Crisis hotline services
• Behavioral health services
• Crisis intervention

Headquarters

HQ city

Catawba

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels2 records

Marketing channels2 records

Core offering

Catawba Hospital, through the Virginia Department of Behavioral Health and Developmental Services (DBHDS), operates Virginia's 988 Suicide & Crisis Lifeline service. The service provides free, 24/7 mental health crisis intervention to individuals in Virginia via the three-digit 988 calling code and online chat, connecting them with trained crisis workers and routing them to local mental health professionals and community resources.

Differentiator

Problem solved

Functional benefit

Products and services

• 988 Suicide & Crisis Lifeline (Phone) A free, 24/7 telephone crisis support service accessible by dialing the three-digit code 988 in Virginia. Callers are connected to a trained crisis worker who provides immediate support for suicidal thoughts, mental health crisis, emotional distress, or concern for a loved one, and can be connected to local mental health professionals and community resources.
• 988 Online Chat Crisis Service A free, text-based chat crisis support service accessible via 988lifeline.org, providing an alternative channel to the 988 phone line for individuals in mental health crisis who prefer text-based communication.
• Crisis Continuum of Care Connections Beyond the initial 988 call, crisis workers connect individuals to local mental health professionals and community resources across Virginia as part of the broader Crisis Continuum of Care, ensuring ongoing support beyond the immediate crisis call.

Quantifiable outcome

• 10,185 average calls per month in 2024
• +1 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Virginia Department of Behavioral Health and Developmental Services (DBHDS)coreStrategic or Co-development PartnerDBHDS operates Virginia's 988 Suicide & Crisis Lifeline service. The 988 Virginia website (988va.org) is a collaboration between 988 and DBHDS, providing crisis continuum of care information and resources for Virginians.
• National 988 LifelinecoreTechnology or IntegrationVirginia's 988 service connects to the national 988 Suicide & Crisis Lifeline network, providing access to chat functionality and national crisis resources.
• REACH ProgramminorStrategic or Co-development PartnerThe REACH Program (Regional Education Assessment Crisis Counseling and Health Professional Training) provides crisis services for individuals with intellectual or developmental disabilities, referenced as a resource on the Virginia 988 website.
• SAMHSAminorStrategic or Co-development PartnerSubstance Abuse and Mental Health Services Administration (SAMHSA) is listed as a national resource partner for the 988 Virginia service.
• National Action AllianceminorStrategic or Co-development PartnerThe National Action Alliance for Suicide Prevention is listed as a national resource partner, supporting the 988 initiative.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Substance Abuse and Mental Health Services Administration (SAMHSA): Federal agency within HHS that administers the national 988 Suicide & Crisis Lifeline and provides oversight of state-level crisis services including Virginia's. Comparable as the federal authority that funds and coordinates the network this service depends on.
• National 988 Suicide & Crisis Lifeline: The federally-coordinated national 988 network administered by SAMHSA, of which Virginia 988 is a participating node. Directly comparable as the umbrella crisis hotline infrastructure that Virginia's service connects into for chat, routing, and national resources.

Direct peers

• Crisis Text Line: A nonprofit providing 24/7 text-based crisis intervention across the United States. Directly comparable as a crisis support service using trained volunteers, covering similar populations in mental health crisis but delivered via text rather than voice.
• Veterans Crisis Line: Department of Veterans Affairs-operated crisis line serving U.S. military veterans via 988 routing, text, and chat. Directly comparable as a specialized crisis lifeline that shares the 988 routing infrastructure and serves similar crisis intervention use cases.

Emerging players

• The Trevor Project: Nonprofit providing crisis intervention and suicide prevention services for LGBTQ+ youth via phone, text, and chat. Comparable as a specialized crisis support service using similar channels and trained-counselor model, but focused on a narrower demographic.

Regional players

• CalHOPE (California 988): California's statewide crisis services network integrated with the national 988 lifeline. Comparable as a peer state-level implementation of 988 crisis services operating under similar state-agency administration and serving a comparable role in another state's crisis continuum.
• New York 988 (988 Suicide & Crisis Lifeline - NY): New York State's local 988 implementation administered through the Office of Mental Health. Comparable as a peer state-level 988 crisis service with similar operational model, channel offerings, and integration with state behavioral health infrastructure.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Catawba Hospital