What Shangri-la Development Bank does

Shangri-la Development Bank Ltd. is a Nepal Rastra Bank-licensed 'B' class development bank headquartered in Baluwatar, Kathmandu, founded in 2004 (B.S. 2061). It operates a nationwide distribution network of 109 branch offices and 30 ATMs organized into 9 clusters and sub-clusters spanning all 7 provinces of Nepal, and serves retail individuals, small and medium enterprises, corporate entities, remittance recipients, and underserved/deprived-sector borrowers through a hybrid physical-and-digital model. The product suite comprises deposit products (multiple savings account variants, fixed deposits up to 4.59%, remittance-linked savings), loan products (home, personal, auto, SME, education, gold, and share-backed loans), digital banking services (Shangrila Smart mobile app, internet banking, QR banking, cardless transactions), a VISA debit card program, and ancillary services (locker rentals, demat accounts, C-ASBA for IPO applications, school fee collection, inward remittance).

The underlying technology platform is built on a digital-banking stack delivered through the F1soft-powered Shangrila Smart mobile application (iOS and Android) and an internet banking portal (bankxp.shangrilabank.com), with interoperability across the national payment infrastructure (Connect IPS, NEPALPAY, Fonepay, Smart QR, Khalti, eSewa) and the VISA network. The bank also offers self-serve online account opening, fixed deposit booking, and loan application portals, reducing branch dependence for routine transactions.

The business model is a classic spread-based development bank model: primary revenue comes from net interest income on the loan book (home, personal, auto, SME, education, gold, microfinance priced at Base Rate 5.57% plus premium), supplemented by transaction and subscription fee income from VISA debit card issuance/renewal, mobile banking maintenance (NPR 350/year), inter-bank fund transfers (NPR 10/transaction), locker rentals, demat maintenance, and remittance charges. Customer segments include salaried retail customers, women (Swornim Nari Bachat), children (Bal Bhabishya Bachat), migrant-worker remittance recipients, SMEs, and corporate borrowers — a deliberate retail-tilted mix targeting financial inclusion rather than large-ticket institutional lending. As of the 21st AGM in December 2025, paid-up capital stood at NPR 3,734,068,505.53 (~USD 28 million), and the bank declared a 10.3583% total dividend for FY 2081/82.

Name

Shangri-la Development Bank

Legal name

Shangri-la Development Bank Ltd.

Website

https://shangrilabank.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Shangri-la Development Bank is a Nepal Rastra Bank-licensed development bank founded in 2004, operating 109 branches and 30 ATMs across all 7 provinces of Nepal, offering deposits, retail and SME loans, digital banking, VISA debit cards, and remittance services to retail, SME, corporate, and underserved customers.

Ownership category

akta.pro rank

Product category

Development Banking

NAICS

Commercial Banking (52211)

SIC

National Commercial Banks (6021)

akta.pro primary industry

SBA/Government-Backed & Development Finance Loans (FSAKAGAI)

akta.pro secondary industries

SME Term Loans & Growth Capital (FSAKAGAB), Housing & Urban Development Banks (Public) (FSABAKAG), SME, Microfinance & Financial Inclusion Facilities (BPADACAI)

Keywords

• Retail banking services
• Commercial lending products
• Digital banking platform
• Foreign remittance services
• Deposit and savings products

Headquarters

HQ city

Kathmandu

HQ country

Nepal

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income from Loans: The primary revenue stream is interest income generated from lending activities including home loans, personal loans, auto loans, SME loans, education loans, gold loans, and microfinance loans. Interest rates are determined by Base Rate plus Premium Rate model.
2. Fee and Commission Income: The bank generates fee income from various services including ATM card issuance and renewal, mobile banking maintenance, locker services, cheque book issuance, fund transfers (IPS, RTGS, Connect IPS), remittance charges, demat account maintenance, and account statement requests.
3. Interest on Deposits: Interest earned on customer deposit balances including savings accounts, fixed deposits, call accounts, and current accounts, which forms part of the bank's interest income.
4. Foreign Remittance Services: Remittance services generating income through agency service charges on inward remittance transfers, including a base charge of Rs. 100 for transfers up to Rs. 25,000.
5. Digital Banking Services: Revenue from digital service charges including mobile banking annual maintenance fees of Rs. 350, QR code subscription (free), and inter-bank fund transfer fees of Rs. 10 per transaction.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Shangri-la Development Bank is a Nepal-licensed development bank offering a full suite of retail and SME banking products. It provides deposit accounts, fixed deposits, home, auto, personal, education, gold, share-backed, SME and microfinance loans, VISA debit cards, mobile and internet banking, QR payments, locker services, demat accounts, and inward foreign remittance services. Distribution is delivered through 109 branch offices, 30 ATMs, and digital channels (Shangrila Smart mobile banking, eBanking portal, and online account/loan application portals) across all seven provinces of Nepal.

Product overview

Shangri-la Development Bank offers a comprehensive suite of financial products organized as a unified banking platform with multiple service categories. The core offerings include deposit products (various saving accounts and fixed deposits), loan products (home loans, personal loans, auto loans, SME loans, education loans, gold loans, and share-backed loans), digital banking services (mobile banking app, QR banking, cardless transactions), card services (VISA debit card), and ancillary services (locker rentals, demat accounts, remittance, fee collection, and C-ASBA for IPO applications). The digital banking experience is delivered primarily through the Shangrila Smart mobile banking application, which supports Internet/GPRS and SMS modes for account access, fund transfers, and payments. The bank operates 109 branch offices and 30 ATMs across Nepal, serving individual and business customers through both digital and physical channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Shangrila Smart Mobile Banking Mobile banking application for retail and SME customers of the bank that enables account access, fund transfers (IPS, RTGS, Connect IPS), bill payments, mobile top-ups, QR-based payments, cardless ATM withdrawals, and SMS-based alerts; available via Internet/GPRS or SMS mode and free for first-time subscription with Rs. 350/year renewal thereafter.
• VISA Debit Card International debit card product issued by the bank with 5-year validity that enables cash withdrawals at VISA ATMs, POS purchases at merchants, and online transactions globally, available to account holders through branches.
• QR Banking QR code-based payment and fund transfer service for retail customers and merchants that enables contactless payments and person-to-person transfers by scanning QR codes through the Shangrila Smart mobile banking app, with free subscription and Rs. 150 re-issuance fee.
• Cardless Transaction Cardless cash withdrawal service that allows bank customers to withdraw cash from ATMs without using a physical debit card by authenticating through the Shangrila Smart mobile banking application.
• Shangri-la Home Loan Housing finance loan product for individual customers to purchase, construct, or renovate residential property, priced at Base Rate plus Premium Rate with competitive interest rates, flexible repayment plans, and a seamless application process via online portal or branch.
• Shangri-la Share/Security Loan Loan facility for individual and business customers that allows borrowing against ordinary shares of companies listed on the Nepal Stock Exchange and the bank's approved acceptable list of companies.
• Shangri-la Auto Loan Vehicle financing loan product for individual and commercial customers to purchase new, used, or commercial vehicles, with loan amounts up to 80% of the vehicle value and auto-loan premium up to 3.99% above Base Rate.
• Shangri-la Personal Loan Unsecured personal credit facility offered to individual customers for general financial needs, with a fixed-rate personal term loan option of 10.99% for tenures up to 7 years and flexible repayment terms.
• Shangri-la SME Loan Business financing product designed for small and medium enterprises with tailored credit solutions, covering institutional loans up to Rs. 3 crores and supporting working capital, business expansion, and operational financing needs.
• Shangri-la Education and Employment Loan Credit facility for individual customers that supports educational expenses and employment-related financial needs, priced at Base Rate plus Premium Rate.
• Shangri-la Gold Loan Collateral-based loan product for individual customers against gold assets, with competitive interest rates priced at Base Rate plus Premium Rate.
• Shangri-la Fixed Deposit Term deposit product for individual and institutional customers with interest rates ranging from 2.75% to 4.59% depending on tenure from 3 months to over 5 years, with an additional 1% rate available for remittance fixed deposits.
• Shangri-la Normal Saving Account Basic savings account product for individual customers that earns interest and provides access to standard banking facilities including debit card issuance, mobile banking, and fund transfers.
• Shangri-la Swornim Nari Bachat Khata Specialized savings account designed for women with targeted financial inclusion features and benefits to promote women's access to formal banking services.
• Shangri-la Bal Bhabishya Bachat Child savings product that enables parents to open savings accounts in their children's names to build long-term savings and secure their children's financial future.
• Shangri-la Sunaulo Remittance Khata Remittance-linked savings account that enables efficient receipt and management of international fund transfers for migrant-worker families, offering an enhanced interest rate of 3.75% to support remittance-based savings.
• Locker Service Safe deposit locker service available in small, medium, large, and jumbo sizes for customer storage of valuables and documents, with annual rental from Rs. 2,000 (small) to Rs. 7,000 (jumbo) plus a refundable security deposit.
• C-ASBA (Computerised Application Supported by Blocked Amount) IPO and rights-share application facility that allows customers to apply for primary market issuances with blocked funds in their bank account until allotment, supporting share subscription through the bank's digital and branch channels.
• School Fee Collection Automated fee collection service for educational institutions that enables streamlined collection of school fees from parents through the bank's branches, digital channels, and partner agents.
• Remittance Service Inward foreign remittance service enabling Nepali families and migrant workers to receive international money transfers through partner remittance companies, with a base charge of Rs. 100 for transfers up to Rs. 25,000 and direct credit into the Sunaulo Remittance Khata or other accounts.
• Online Demat Account Online demat account for customers to hold and manage securities electronically for trading on the Nepal Stock Exchange, with Rs. 50 account-opening fee, Rs. 100 annual maintenance, and BO-BO transfer, pledge, rematerialization, freeze, and Meroshare registration services.

Quantifiable outcome

• Base Rate of 5.57% (as of Jestha End 2083), one of the lowest in the industry, indicating strong cost efficiency and competitive positioning.
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature6 records

Partnerships

14 partnerships are on record, tiered minor.

• Salesberry (Saleways Cash and Carry Pvt. Ltd.)minorGTM or Marketing Partner · 26 September 2023MoU signed on September 9, 2023 (2080.06.09 BS) between Shangri-la Development Bank and Salesberry. The retail company provides discounts to bank customers, employees, and shareholders on various goods including cosmetics, confectionery, personal care, household items, electrical appliances, and daily-use products. Signed by CEO Suyog Shrestha on behalf of the bank and Managing Director Sushil Man Pradhanang on behalf of Salesberry.
• Himal Dental HospitalminorGTM or Marketing Partner · 2 September 2023MoU signed on August 12, 2023 (2080.05.25 BS) between Shangri-la Development Bank and Himal Dental Hospital. The hospital provides 20% discount on OPD, surgery, medicine, and all dental treatments for bank customers, employees, and shareholders. Signed by COO Apoorba Prasad Joshi on behalf of the bank and Dr. Rajendra Bhatt on behalf of the hospital.
• Himal Dental Hospital (HDH)minorGTM or Marketing PartnerHimal Dental Hospital offers discounts to Shangri-la Development Bank customers and staff. The partnership provides 20% discount on dental treatments including OPD, surgery, medicines, and all dental procedures for bank customers, employees, and shareholders.
• Saleways Cash and Carry Pvt. Ltd (Salesberry)minorGTM or Marketing PartnerSaleways Cash and Carry offers discounts to Shangri-la Development Bank customers, employees, and shareholders on various products including cosmetics, FMCG goods, and household items.
• Stay Hotel Valley View Pvt. Ltd.minorGTM or Marketing PartnerStay Hotel Valley View Pvt. Ltd. offers 10% flat discount on food, lodging, and beverages for Shangri-la customers using Shangri-la Debit Card and Mobile Banking (QR) payments. Valid until February 22, 2027.
• Hotel View Point (HVP)minorGTM or Marketing PartnerHotel View Point provides hotel accommodation discounts to Shangri-la Development Bank customers.
• Sital ChautariminorGTM or Marketing PartnerSital Chautari provides hotel/hospitality discounts to Shangri-la Development Bank customers.
• Times Square RestaurantminorGTM or Marketing PartnerTimes Square Restaurant offers dining discounts to Shangri-la Development Bank customers.
• Dent Inn Pvt. Ltd.minorGTM or Marketing PartnerDent Inn Pvt. Ltd. offers 15% discount for Shangri-la Development Bank staff and 10% discount for Shangri-la customers (ATM Card Holders/M-Banking users) on dental services. Valid until December 31, 2026.
• Lead for NepalminorStrategic or Co-development PartnerLead for Nepal partnered with Shangri-la Development Bank for the 'Warmth Sharing, Ourselves Bonding' campaign launched during the bank's 21st anniversary. The campaign collected warm clothing for flood-affected citizens of Ilam through the bank's 10 clusters. The bank also contributed jackets from its own side.
• Tilganga Eye Hospital (Geta Eye Hospital, Dhangadhi)minorStrategic or Co-development PartnerTilganga Eye Hospital, Dhangadhi, partnered with Shangri-la Development Bank for a free eye camp in Darchula district. The bank covered costs for a free cataract surgery program for 9 patients identified during the camp. Over 700 people benefited from the free eye examination, 487 received glasses, and 600 medicines were distributed.
• Nepal Thalassemia SocietyminorStrategic or Co-development PartnerShangri-la Development Bank donated NPR 200,000 (Two lakh rupees) to Nepal Thalassemia Society as part of its corporate social responsibility. The society works for the treatment and prevention of Thalassemia in Nepal.
• Nepal Bahira Sangh (National Federation of the Hard of Hearing)minorStrategic or Co-development PartnerNepal Bahira Sangh partnered with Shangri-la Development Bank for a financial literacy program for people with disabilities held on Chaitra 8. A total of 40 people with disabilities participated in the training covering income, savings, financial security, banking transactions, digital literacy, Smart Money, investment, and risk management topics.
• Aamaako Ghar Nepal (Bridges for the Elderly Management and Social Welfare Foundation)minorStrategic or Co-development PartnerShangri-la Development Bank provided food relief worth NPR 54,927.14 to Aamaako Ghar Nepal (Bridges for the Elderly Management and Social Welfare Foundation) located in Kalimati, Kathmandu, as part of its CSR initiative.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Prabhu Bank: Large Nepali commercial bank with national branch footprint and strong remittance franchise; competes directly for remittance-linked deposits and SME lending wallet share.
• Citizens Bank International: Nepalese commercial bank with national branch and digital presence targeting retail, SME and remittance customers — directly overlapping SDBL's core segments and product set.
• NIC Asia Bank: Major 'A' class Nepali commercial bank with national distribution, digital banking platforms, and comparable retail/SME lending focus; sets the competitive benchmark SDBL must measure against on customer acquisition and digital UX.
• Sunrise Bank: Mid-sized 'A' class Nepali commercial bank with comparable retail, SME and remittance offerings and an active digital roadmap; relevant for product-pricing and digital-feature benchmarking.
• Kumari Bank: Nepalese commercial bank with a similar diversified retail-SME-corporate loan book and nationwide ATM/branch network; useful peer for benchmarking margins, dividend yield and digital adoption in the same geography.
• NMB Bank Nepal: Larger 'A' class commercial bank offering full-service retail, SME and corporate banking with nationwide branch presence; competes for the same customer pool but at greater scale and with a wider product set including treasury and trade finance.

Emerging players

• eSewa (F1Soft International): Nepal's leading digital wallet and payment platform, partner of SDBL via QR/integration but also a competitive threat in payments, P2P transfers and merchant acquiring — the principal digital-banking disruptor in the Nepali market.
• Khalti: Prominent Nepali fintech wallet and digital payment platform integrated with SDBL but competing for the same digital-transaction revenue pool; relevant proxy for fintech-driven fee-income displacement risk.

Direct peers

• Muktinath Bikas Bank: Another 'B' class Nepalese development bank with a similar nationwide branch-and-ATM network, comparable deposit/loan product mix (microfinance, SME, remittance), and NEPSE listing; the most directly comparable peer given identical regulatory category and scale.
• Machhapuchchhre Bank: Nepalese development bank with overlapping retail, SME and remittance offerings, comparable branch density and NEPSE-listed status; competes head-to-head with SDBL in urban and semi-urban clusters.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/shangrilabank
• Xx.com/ShangriLtd
• LinkedInlinkedin.com/company/shangri-la-development-bank-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles32 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shangri-la Development Bank