Docdata Payments

What Docdata Payments does

Docdata Payments is a Netherlands-based payment processor founded in 2001, headquartered in Utrecht, operating as a payments-focused brand within CM.com's broader cloud communications and commerce platform. It provides omnichannel payment processing across online checkouts, POS terminals (fixed and mobile), QR payments, payment links, and recurring transactions, supporting more than 20 payment methods and multiple currencies for merchants worldwide. The underlying platform is cloud-based with an API-first architecture, offering REST APIs, SDKs, and third-party plugins for e-commerce and POS integration, unified through a single portal, dashboard, and payout system.

The company serves a diverse merchant base across retail and e-commerce, events and live experiences, nonprofit and healthcare fundraising, financial services, leisure and travel, logistics, and government. Named customers include Albert Heijn (AH to Go) for POS, Foodbag for food delivery, Mepal for retail e-commerce, KWF Kankerbestrijding and Cordaid for nonprofit fundraising, and the Dutch Grand Prix for fully cashless event payments. Revenue is generated via transaction-based fees with quote-based enterprise pricing — no public pricing tiers are disclosed. Distribution is direct enterprise sales supported by developer documentation and a regional website footprint spanning the Netherlands, Belgium, UK, Germany, France, Italy, Spain, Nordics, USA, and select APAC/MEA markets.

Product and AI capabilities include the Shopper Recognition feature (which identifies returning shoppers via payment data without loyalty cards, launched Oct 2025), WhatsApp Payments (Nov 2023), HALO AI Agents, AI Engine for personalization, and a Conversational AI Cloud. The entity holds PSD2 compliance, Thuiswinkel Waarborg certification, Betaalvereniging Nederland membership, and Mastercard/Visa processor authorizations. Headcount is reported at 11-50 employees, consistent with a sub-brand operating within the larger publicly-traded CM.com (which maintains an investor-relations function and operates from Rotterdam).

Name

Docdata Payments

Legal name

CM.com

Website

https://docdatapayments.com

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Docdata Payments is a Netherlands-based omnichannel payment processor offering online, POS, QR, and recurring payment solutions for retail, e-commerce, events, and nonprofit merchants, operating as the payments brand within CM.com's cloud commerce platform.

Ownership category

akta.pro rank

Product category

Payment Processing

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

Keywords

• Online payment processing
• POS payment solutions
• Payment service provider
• Omnichannel payment platform
• Cashless payment systems

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Payment Transaction Processing: Processes online and POS payment transactions for merchants, generating revenue through transaction fees per payment processed. The platform supports multiple payment methods and currencies globally.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Docdata Payments is a payment service provider that ensures customers' online and in-store payments are processed securely, quickly, and correctly. The company offers a cloud-based payments platform enabling merchants, webshops, event organizers, and nonprofit organizations to accept payments across online, POS, QR, and recurring channels through a single integrated solution.

Product overview

CM.com operates a platform-plus-modules architecture offering an omnichannel Payments Platform with online payments, POS payments, QR payments, payment links, recurring payments, mobile order, cash register software, and ticketing. The platform integrates with AI capabilities including Shopper Recognition for customer insight, HALO AI Agents for autonomous automation, and AI Engine for personalization. Additional modules include Business Messaging API, Voice API, Customer Data Platform, Service Cloud, Marketing Cloud, and Event App, all accessible through a single portal, dashboard, and payout system.

Differentiator

Problem solved

Functional benefit

Brands

• CM Payments: Omnichannel payments platform accepting online payments, POS payments, QR payments, payment links, and recurring payments
• HALO
• AI Engine
• Customer Data Platform
• Service Cloud
• Marketing Cloud
• Event App
• Event Marketing
• Business Messaging API
• One Time Password API
• Verification API
• Voice
• Shopper Recognition
• Ticketing
• Kassasoftware
• Conversational AI Cloud
• Sign

Products and services

• Online Payments Core payment processing product that securely, quickly, and accurately processes online payments for merchants, webshops, and online retailers.
• POS Payments In-store point-of-sale payment processing solution enabling physical retailers to accept cashless payments via integrated POS terminals.
• QR Payments QR code-based payment acceptance product designed for cashless donations and ticketing at events and nonprofit fundraising activities.
• Payment Links Shareable payment links that enable merchants to collect payments remotely without requiring a full e-commerce integration.
• Recurring Payments Subscription and recurring billing product with tokenization that enables merchants to process repeat customer payments securely.
• Ticketing Ticketing product that combines QR payments and cashless payment collection for event organizers and ticketing operations.
• Shopper Recognition AI-driven shopper recognition capability that enables merchants to identify and personalize experiences for returning customers across channels.

Quantifiable outcome

• Fully cashless event operations at Dutch Grand Prix with online ticket sales, food/beverage payments, and parking all processed through single platform

Named customers6 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

One partnership is on record.

• 3rd Party Plugins EcosystemcoreTechnology or IntegrationCM.com integrates with numerous third-party e-commerce platforms and systems through plugins and API connections. The platform mentions '3rd party plug-ins' for direct integration into merchant's existing systems.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Klarna: European-born payments and BNPL network now expanding into full-service merchant acquiring and POS. Comparable on payment-method innovation and European merchant base; increasingly overlapping with PSPs like Docdata Payments.

Direct peers

• SumUp: European-focused payments provider specializing in mobile POS terminals and integrated online payments for SMBs and small merchants. Highly comparable product mix (card-present + online) and similar SMB/mid-market target customer.
• Mollie: Amsterdam-based payment service provider focused on European SMBs and mid-market merchants with multi-method online checkout, transparent pricing, and broad plugin support — directly comparable to Docdata Payments in geography, customer segment, and product scope.
• MultiSafepay: Dutch payment service provider offering multi-method online checkout, POS solutions, and integrations with major e-commerce platforms. Closely comparable in geography (Netherlands-rooted), customer segment, and product breadth.
• Pay.nl: Netherlands-based PSP offering online and in-store payment solutions with a broad method mix and plugin ecosystem. Direct competitor in the Dutch e-commerce and SMB market.

Broad incumbents

• Worldline: European payments incumbent offering merchant acquiring, online payments, and POS terminals across multiple countries. Direct overlap with Docdata Payments' online + POS proposition, particularly for enterprise and event clients in Benelux and broader EU.
• Stripe: Global online payments infrastructure provider with developer-first APIs, broad payment method coverage, and embedded finance products. Competes with Docdata Payments for the same e-commerce merchants and increasingly for in-person and recurring payments.
• Nexi: Pan-European payments technology group covering merchant acquiring, card issuing, and digital payment acceptance. Comparable to Docdata Payments on European merchant acquiring and online/POS acceptance.
• Adyen: Amsterdam-headquartered global payments platform serving enterprise merchants with unified online, in-store, and platform payments. Overlaps with Docdata Payments' omnichannel online+POS offering but at materially larger scale and global reach.
• Square (Block): Global payments provider combining POS hardware, online checkout, and software-led commerce tools for SMBs and mid-market. Comparable omnichannel online+in-person proposition with broader software ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• GitHubgithub.com/cmdotcom
• YouTubeyoutube.com/user/cmtelecomtv
• LinkedInlinkedin.com/company/docdata-payments
• Instagraminstagram.com/cmdotcom
• Xx.com/docdatapayments
• Facebookfacebook.com/docdatapayments

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Docdata Payments