Ballina Shire Council

Local Government Servicesballina.nsw.gov.au

Ballina Shire Council is a New South Wales local government authority providing municipal services (rates, water, wastewater, waste, roads, community facilities) to residential, business, and farmland ratepayers within the Ballina Shire local government area, funded primarily through property rates and charges.

Company typePrivate
Founded1992
HeadquartersBallina, Australia
Headcount251–500
GTM typeB2C
OfferingServices

What Ballina Shire Council does

Ballina Shire Council is a local government authority serving the Ballina Shire local government area in the Northern Rivers region of New South Wales, Australia. Established under the NSW Local Government Act 1993, Council operates as a public entity accountable to ratepayers and the broader community rather than shareholders, and delivers the full spectrum of municipal services including rates administration, water supply and wastewater management, domestic and rural waste collection, stormwater management, roads and footpaths, parks, sporting fields, playgrounds, community facilities, biodiversity initiatives, and emergency management. The organisation employs 251-500 staff and is headquartered at 40 Cherry Street, Ballina. Council also operates a community engagement platform ('Your Say Ballina') and a range of digital service channels including a website, community portal, online development application tracking, interactive online mapping, electronic notices (eNotices), and a rates and charges calculator. While Council does not publish financial figures, rates and annual charges constitute approximately 55% of income, with the balance from grants, water consumption charges, and statutory fees. Council's revenue model is ad valorem plus base amount, with separate charges for residential, business, and farmland categories, and a recently approved Special Rate Variation of 6% per year for four years (2026/27-2029/30) on top of the standard IPART rate peg to fund infrastructure investment. Distribution occurs through a physical customer service centre, phone contact centre, online portal, and Australia Post payment outlets, targeting three primary segments: residential ratepayers (primary), business ratepayers, and farmland property owners.

Ballina Shire Council firmographics

Firmographics

Name: Ballina Shire Council
Legal name: Ballina Shire Council
Website: https://ballina.nsw.gov.au
Company type: Private
Founded year: 1992
Operating status: Operating
Headcount range: 251–500 employees
Short description: Ballina Shire Council is a New South Wales local government authority providing municipal services (rates, water, wastewater, waste, roads, community facilities) to residential, business, and farmland ratepayers within the Ballina Shire local government area, funded primarily through property rates and charges.
Ownership category
akta.pro rank

Ballina Shire Council industry classification

Industry

Product category: Local Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (925), Landscaping Services (561730), Administration of Environmental Quality Programs (9241)
SIC: Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Parks, Recreation & Cultural Services (BPAIACAI), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

Local government services
Municipal services
Waste management services
Water and wastewater services
Rates and charges

Where Ballina Shire Council is headquartered

Location

Headquarters

HQ city: Ballina
HQ country: Australia
HQ region: Oceania

Offices1 record

Markets served

Ballina Shire Council business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Pricing tiers

Model	Billing	Price
Unit Pricing	Annual	Residential rates and charges for 2026/27
Unit Pricing	Annual	Business rates and charges for 2026/27
Unit Pricing	Annual	Farmland rates and charges for 2026/27
Unit Pricing	Annual	Rural domestic waste charges
Usage-based	Quarterly	Water volumetric charges
Other	Other	Interest on late payments
Other	One time/ perpetual license	Overpayment refund administration fee

Distribution channels4 records

Marketing channels8 records

Ballina Shire Council product offering

Product offering

Core offering

Ballina Shire Council is a local government authority delivering essential municipal services to residents, businesses, and farmland property owners within Ballina Shire in New South Wales, Australia. Core services include roads, footpaths, stormwater infrastructure, parks, sporting fields, playgrounds, community facilities, waste management, water and wastewater services, biodiversity initiatives, development application assessment, and rates administration funded through property rates and service charges.

Product overview

Ballina Shire Council operates a government services platform offering residents access to municipal services through a unified website. The core offering includes the main council website providing information and access to various services, supported by specialized sub-products including the eNotices service for electronic rates delivery, a Community Portal for online transactions and payments, an Online Development Applications tracking system, interactive Online Mapping tools, and a Rates and Charges Calculator. These integrated services enable residents to manage rates payments, water billing, animal registrations, waste services, and development applications through digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

eNotices Service Electronic delivery service for Rates and Water Notices, allowing residents to receive their rates notices via email instead of postal mail.
Community Portal Online portal for residents to access council services, make payments, and manage their rates and water accounts.
Online Development Applications Platform for viewing and tracking development applications (DAs) within the Ballina Shire.
Online Mapping Interactive mapping tool for viewing property information, development applications, zoning, and other spatial data within Ballina Shire.
Rates and Charges Calculator Online calculator tool allowing residents to estimate their annual rates and charges based on land value for the 2026/27 financial year.

Companies that use Ballina Shire Council

Customer profile

Segments3 records

Ideal customer profiles3 records

Ballina Shire Council technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Ballina Shire Council partnerships and signals

Strategic signal

Scale indicators2 records

Recent moves4 records

Expansion highlights8 records

Ballina Shire Council competitors and assessment

Company assessment

Regional players

Kempsey Shire Council: Mid-North Coast NSW council with comparable rates/water/waste mandate and rural–urban ratepayer mix — relevant peer for farmland rating structure and infrastructure renewal benchmarks.
Richmond Valley Council: NSW Northern Rivers inland council with similar mix of residential, business, and farmland ratepayer segments, plus direct water/wastewater operations. Closely comparable governance scale and SRV funding model.
Tweed Shire Council: Larger NSW Northern Rivers council with comparable service mandate including water/wastewater utilities, waste management, and active SRV funding history. Useful for comparative rating income, capital program scale, and digital service delivery benchmarks.
Coffs Harbour City Council: Mid-sized NSW North Coast city council with comparable rates/water/waste portfolio and active digital transformation initiatives — relevant peer for online portal, DAs, and customer-service-channel strategies.
Lismore City Council: Regional NSW council in the same Northern Rivers catchment providing rated municipal services, with elevated infrastructure demands from recent flood events. Comparable size and service mix; relevant benchmark for disaster-recovery capital programs.
Port Stephens Council: NSW coastal shire council of broadly similar size (~250+ FTE) with a comparable tourist-influenced rating base, providing a useful benchmark for growth-driven coastal shire operating models and SRV activity.
Noosa Shire Council: Coastal Queensland shire of comparable size with high tourism-ratepayer mix, an approved SRV (Special Rate), and active biodiversity/waterway programs aligned with Ballina's environmental portfolio — adjacent-jurisdiction peer useful for coastal environmental management practice.
Clarence Valley Council: Large NSW North Coast council offering the same mandatory local government services (rates, waste, water, roads, community) across a geographically diverse shire — useful scale and full-suite utility reference point.
Byron Shire Council: Neighbouring NSW Northern Rivers local government authority providing the same statutory municipal services (rates, water/wastewater, waste, infrastructure, community facilities) to an adjacent coastal shire — the most directly comparable peer for benchmarking service delivery and SRV-driven investment.

Broad incumbents

City of Canterbury Bankstown: Larger metropolitan NSW council operating the same statutory local-government service suite at greater scale — a useful reference for digital service maturity, community engagement platforms, and capital program governance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Ballina Shire Council financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Ballina Shire Council leadership team

Management profile

Number of profiles

Ballina Shire Council funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Ballina Shire Council M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ballina Shire Council

What does Ballina Shire Council do?

Is Ballina Shire Council a public or private company?

Ballina Shire Council is a private company. It is classified as state government owned and is currently operating.

When was Ballina Shire Council founded?

Ballina Shire Council was founded in 1992. It employs 251 to 500 people.

Where is Ballina Shire Council based?

Ballina Shire Council is headquartered in Ballina, Australia, in the Oceania region.

Who are Ballina Shire Council's main competitors?

Regional players on record are Kempsey Shire Council, Richmond Valley Council, Tweed Shire Council, Coffs Harbour City Council, Lismore City Council, Port Stephens Council, Noosa Shire Council, Clarence Valley Council and Byron Shire Council. City of Canterbury Bankstown is listed as a broad incumbent.

Does Ballina Shire Council have an API?

No public API is recorded for Ballina Shire Council.

What industry is Ballina Shire Council in?

Ballina Shire Council's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAI, Parks, Recreation & Cultural Services. Its NAICS code is 925 and its SIC code is 4950.