What Arbetsfrmedlingen does

Arbetsförmedlingen (Swedish Public Employment Service) is a Swedish government agency (myndighet) founded in 1902 and headquartered in Stockholm, with 10,000+ employees operating nationwide through local offices, Statens servicecenter servicekontor, and digital channels. Its statutory mission is to create the right conditions for a well-functioning Swedish labor market by matching job seekers with employers, delivering career guidance, administering labor market training programs, processing unemployment-benefit-related activity reporting, and coordinating civil preparedness staffing as one of approximately 60 authorities of particular importance for national defense.

The agency's core technology stack centers on Platsbanken, the national job vacancy database where employers post jobs and job seekers search and apply, and Mina sidor, a personalized portal where registered users manage action plans (Handlingsplan), submit monthly activity reports, and access services. Supporting modules include Rusta och matcha (personalized matching), Etableringsprogrammet (immigrant integration), Arbetsmarknadsutbildning (labor market training), and subsidized employment programs (Nystartsjobb, Yrkesintroduktionsanställning, Samhall). The platform integrates with Humany for 24/7 chatbot support, Piwik Pro for anonymized web analytics (data stored in Sweden), and provides open APIs and open data feeds. Automated profiling tools assess job seeker characteristics to determine appropriate interventions.

Arbetsförmedlingen is funded entirely through the Swedish state budget and taxation system rather than commercial revenue; all services to job seekers and employers are free of charge. It serves two primary segments: individual job seekers (including disabled individuals and newly arrived immigrants) and employers seeking recruitment support, with secondary segments comprising municipalities (Kommuner) and external service providers (Leverantörer). Distribution is omnichannel: digital self-service, telephone (0771-416 416), chatbot, and physical service centers throughout Sweden. Key strategic alliances include EURES for European job mobility, and inter-agency cooperation with Försäkringskassan, Skatteverket, Migrationsverket, Socialstyrelsen, and Jämställdhetsmyndigheten for benefits, verification, and cross-cutting social programs.

Name

Arbetsfrmedlingen

Legal name

Arbetsförmedlingen

Website

https://arbetsformedlingen.se

Company type

Private

Founded year

1902

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Arbetsförmedlingen is Sweden's Public Employment Service, a government agency providing free job matching, career guidance, labor market training, and unemployment benefit coordination to job seekers and employers across Sweden through its Platsbanken platform and nationwide service network.

Ownership category

akta.pro rank

Product category

Public Employment Services

NAICS

Employment Placement Agencies (561311), Employment Services (5613)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Job Placement, Matching & Career Navigation Services (EDAAAOAL)

akta.pro secondary industries

Onboarding, Offboarding & Employee Lifecycle Administration (BPACAHAL), Workforce Compliance & Employment Law Risk Management (Local Labor Law, Tax, Statutory) (BPACAHAH)

Keywords

• Public employment services
• Job matching platform
• Labour market training
• Career guidance services
• Unemployment benefits administration

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding: Arbetsförmedlingen is a Swedish government agency funded through tax revenues and government appropriations. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Arbetsförmedlingen is the Swedish Public Employment Service agency that provides free employment services to job seekers and employers nationwide. Its core offerings include Platsbanken (the national job vacancy database), Mina sidor (personalized job seeker portal with activity reporting), labor market training programs, wage subsidy and employment support programs, career guidance tools, and a chatbot for 24/7 self-service. The agency also produces labor market statistics and analysis and cooperates with EURES for cross-border job mobility.

Product overview

Arbetsförmedlingen is the Swedish Public Employment Service offering a comprehensive platform for job seekers, employers, and municipalities. The core offerings include Platsbanken (the national job vacancy database), Mina sidor (personalized job seeker portal with activity reporting), and Handlingsplan (action plans). Support programs include Arbetsmarknadsutbildning (labor market training), Rusta och matcha (prepare and match), Etableringsprogrammet (for immigrants), and subsidized employment programs like Nystartsjobb and Yrkesintroduktionsanställning. Additional services encompass career guidance with tools like Intresseguide and Yrkes- och utbildningsvägledning, a chatbot for 24/7 support, the Play media platform for webinars and podcasts, statistics and labor market analyses, and a digital mailbox for electronic correspondence.

Differentiator

Problem solved

Functional benefit

Brands

• Platsbanken: The job bank - a job search platform where employers can post vacancies and job seekers can search for jobs
• Mina sidor
• Rusta och matcha

Products and services

• Platsbanken (Job Bank) Online job marketplace where employers post vacancies and job seekers can search and apply for positions across Sweden.
• Mina sidor (My Pages) Personalized dashboard for registered job seekers to manage their job search, view action plans, submit activity reports, and access correspondence with Arbetsförmedlingen.
• Arbetsmarknadsutbildning (Labour Market Training) Government-funded occupational training programs that help job seekers gain skills for industries with labor shortages and improve their employment prospects.
• Rusta och matcha (Prepare and Match) Personalized support program that helps job seekers prepare for the labor market and get matched with suitable employment opportunities through external providers.
• Etableringsprogrammet (Introduction Programme) Specialized integration program for newly arrived immigrants designed to help them enter the Swedish labor market through language training, skills assessment, and employment matching.
• Nystartsjobb Employment subsidy for long-term unemployed job seekers that provides employers with financial support to hire from this group.
• Samhall Subsidized employment program for people with disabilities, operated through the Samhall company to provide meaningful work opportunities.
• Yrkes- och utbildningsvägledning (Career and Education Guidance) Career guidance services including interest guides, occupation descriptions, future prospects, and educational information to help job seekers make informed career choices.
• Statistik och analyser (Statistics and Analyses) Labor market statistics, data, and analyses providing insights into employment trends, job vacancies, and workforce supply and demand across Sweden.
• Play (Webinars, Podcasts and Videos) Media platform offering webinars, podcasts, and videos with career advice, labor market information, and guidance for job seekers and employers.
• Validering (Validation of Skills) Service to validate and certify job seekers' existing skills and competencies, including foreign qualifications, to improve labor market matching.
• Chattrobot (Chatbot) AI-powered chatbot available 24/7 to answer common questions from job seekers about registration, activity reporting, programs, and other services.

Quantifiable outcome

• 31,527 people found employment (May statistic)
• +1 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Statens servicecentercoreStrategic or Co-development PartnerCooperation to provide service centers where citizens can access services from multiple government agencies including Arbetsförmedlingen, Pensionsmyndigheten, Försäkringskassan, Skatteverket, and Migrationsverket at one location.
• Försäkringskassan (Swedish Social Insurance Agency)coreStrategic or Co-development PartnerCoordination on unemployment benefits (activity support, development allowance, introduction benefit), handling compensation payments to job seekers in programs.
• Skatteverket (Swedish Tax Agency)coreStrategic or Co-development PartnerExchange of information for verification of employment data, income verification, and wage guarantee processing during bankruptcies.
• Migrationsverket (Swedish Migration Agency)coreStrategic or Co-development PartnerCollaboration for increased detection of violence, joint government assignment involving Arbetsförmedlingen, Försäkringskassan, Migrationsverket, Socialstyrelsen, and Jämställdhetsmyndigheten.
• Socialstyrelsen (National Board of Health and Welfare)coreStrategic or Co-development PartnerPart of the Stoppa våldet (Stop the Violence) project for increased detection of violence, coordinated with Jämställdhetsmyndigheten.
• Jämställdhetsmyndigheten (Swedish Gender Equality Agency)coreStrategic or Co-development PartnerPart of the Stoppa våldet (Stop the Violence) project for increased detection of violence, coordinated with Socialstyrelsen.
• Pensionsmyndigheten (Swedish Pension Agency)minorStrategic or Co-development PartnerCooperation through Statens servicecenter service offices for joint citizen services.
• EURES (European Employment Services)coreStrategic or Co-development PartnerEuropean cooperation network for job mobility within EU/EEA. EURES advisors provide information and support for cross-border employment in Europe.
• Plikt- och prövningsverket (Swedish Defence Conscription and Assessment Agency)coreStrategic or Co-development PartnerRegistration of wartime placements (krigsplacering) for organizations in total defense. Coordinates civil defense staffing during heightened state of alert.
• Swedish Municipalities (Kommuner)coreStrategic or Co-development PartnerCooperation with local governments on regional labor market initiatives, including introduction program (etableringsprogrammet) for newly arrived immigrants.
• Transition Organizations (Omställningsorganisationer)coreImplementation/ SI/ Consulting PartnerPartner organizations that provide support to employees who lose their jobs. Job seekers with collective agreements are directed to their employer's affiliated transition organization.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Indeed: Global private job-matching platform that competes directly with Platsbanken for employer job postings and job-seeker search traffic. Operates a similar marketplace model with employer self-serve and AI-ranked listings, but without the statutory/co-employment mandate.
• France Travail: France's public employment service (formerly Pôle Emploi), offering near-identical functions: national job bank, unemployment insurance registration, profiling, career guidance, and subsidized employment programs. Comparable in mission, scale, and structure to Arbetsförmedlingen.
• Bundesagentur für Arbeit (BA): Germany's federal employment agency, the most direct peer to Arbetsförmedlingen. Operates the same statutory mandate (unemployment benefits, job placement, labor market policy) at larger national scale, with its own job exchange (Jobbörse) and profiling tools.

Broad incumbents

• ManpowerGroup: Global staffing and workforce solutions company. Adjacent to Arbetsförmedlingen on job placement and recruitment, but commercial and global rather than statutory and domestic. Comparable on Rusta och matcha-style matching and outplacement services.
• Randstad: Global staffing, recruitment, and HR services firm. Comparable on talent placement, outplacement, and workforce solutions, but operates commercially across multiple countries rather than as a national statutory authority.
• LinkedIn (Microsoft): Largest professional network with integrated job-matching, recruiter tools, and learning content. Competes with Arbetsförmedlingen for job-seeker attention and employer recruitment spend, but operates commercially across all professional use cases.

Emerging players

• Jobbsafari: Swedish private job-search engine that aggregates vacancies from multiple sources and competes with Platsbanken specifically in the Swedish market. A focused, agile competitor with no statutory mandate but stronger SEO and modern UX.

Regional players

• NAV (Arbeids- og velferdsetaten): Norway's Norwegian Labour and Welfare Administration, which combines welfare benefits with employment services. Direct functional peer across the Nordic labor-market model, though operating only in Norway.
• UWV (Uitvoeringsinstituut Werknemersverzekeringen): Netherlands' public employee insurance agency handling unemployment benefits (WW) and job placement (via Werk.nl). Most direct cross-border functional peer — combines benefit administration with placement — but operates only in the Netherlands market.

Others

• Statistics Sweden (SCB): Sweden's national statistics agency, which produces the official labor-market statistics (AKU) that Arbetsförmedlingen's own statistics service complements. Adjacent ecosystem participant in Swedish labor-market data rather than a direct placement competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/Arbetsformedlingen
• Facebookfacebook.com/Arbetsformedlingen
• LinkedInlinkedin.com/company/arbetsformedlingen
• Instagraminstagram.com/arbetsformedlingen
• Xx.com/arbetsformed

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arbetsfrmedlingen