TrustCare Pharmacy
TrustCare Pharmacy is an Ontario-based specialty pharmacy, founded 1981, serving long-term care, retirement, and assisted living facilities across five locations as a cooperative member of Pharmasave. It combines multi-dose dispensing with a proprietary eMAR platform and clinical services.
- Company typePrivate
- Founded1981
- HeadquartersNorth York, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TrustCare Pharmacy does
TrustCare Pharmacy Inc. is a specialty pharmacy founded in 1981 and headquartered in North York, Ontario. It operates as an independently owned cooperative member of Pharmasave, the 450+ location Canadian pharmacy network. The company is purpose-built around long-term care (LTC), retirement, and assisted living facilities, operating five Ontario pharmacy sites (North York, Etobicoke, Ottawa, Richmond Hill, London) supported by a dedicated courier fleet that provides daily multi-dose delivery to client facilities.
The core offering is an integrated medication management platform that pairs dispensing with proprietary software. The stack includes an Electronic Medication Administration Record (eMAR) system, a free integration platform called TrustCare Connect, a Digital Pill Recognition App, Digital Pen Technology, a Call Me! app with a 3-minute response guarantee, multi-dose and remote dispensing, and emergency electronic dispensing. Adjacent service lines include clinical and consulting services, education and skills training, billing and accounting services, and non-pharmacy products (incontinence, wound care, mobility devices). The company markets the eMAR-to-dispensing chain as reducing medication errors by 96% and positions the eMAR product as unique within Ontario.
Revenue is generated across five streams: medication dispensing (transaction-based), clinical and consulting services (professional services), billing and accounting services, non-pharmacy products, and education and training. Go-to-market is enterprise-focused: a field-sales team targets LTC, retirement, and assisted living operators, supplemented by an inside sales phone channel. The model relies on deep operational integration with facility workflows — particularly the eMAR and TrustCare Connect — which functions as the primary switching-cost mechanism against competing LTC pharmacies.
TrustCare Pharmacy firmographics
Firmographics- Name
- TrustCare Pharmacy
- Legal name
- TrustCare Pharmacy Inc.
- Website
- https://trustcarepharmacy.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TrustCare Pharmacy is an Ontario-based specialty pharmacy, founded 1981, serving long-term care, retirement, and assisted living facilities across five locations as a cooperative member of Pharmasave. It combines multi-dose dispensing with a proprietary eMAR platform and clinical services.
- Ownership category
- akta.pro rank
TrustCare Pharmacy industry classification
Industry- Product category
- Long-Term Care Pharmacy Services
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK)
- akta.pro secondary industries
- Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Medication Reconciliation & Skilled Medication Administration (Clinical) (HSABACAH), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)
Keywords
Where TrustCare Pharmacy is headquartered
LocationHeadquarters
- HQ city
- North York
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
TrustCare Pharmacy business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medication Dispensing: Core pharmacy service filling and delivering medications to healthcare facilities including long-term care, retirement homes, assisted living, domiciliary/group homes, developmental disability and hospice facilities. Medications delivered daily to nursing stations via couriers, pre-packaged in unit dose on customized medication carts.
- Clinical and Consulting Services: Geriatric consultant pharmacists providing resident MedsChecks, consultations, chart reviews, medication process reviews, and best practice recommendations. Includes on-call clinical support and nurse clinician services.
- Billing and Accounting Services: Full billing services handling OHIP, ODB, third-party and private insurance billing for residents. Dedicated billing representative per facility.
- Non-Pharmacy Products and Services: Incontinence products, skin care, wound management, mobility devices (ADP), and equipment supplies through Pharmasave cooperative.
- Education and Skills Training: UCP and PSW medication administration training, in-services, webinars, seminars, and continuing education for nursing staff. Includes policy/procedure training and quality assurance tools.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on facility needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
TrustCare Pharmacy product offering
Product offeringCore offering
TrustCare Pharmacy is a specialty pharmacy that provides integrated medication dispensing, electronic medication administration record (eMAR) technology, clinical consulting pharmacist services, billing services, and education/training programs exclusively to long-term care, retirement, assisted living, group/domiciliary, developmental disability, and hospice facilities across Ontario. Services include daily courier delivery of pre-packaged unit-dose medications to nursing stations, paperless ordering/dispensing/MAR automation via proprietary software, 24/7 consultant pharmacist access, OHIP/ODB/private insurance billing, and UCP/PSW medication administration training.
Product overview
TrustCare Pharmacy operates as a specialty pharmacy providing integrated medication management and clinical services to long-term care, retirement, and assisted living facilities. The core offering combines eMAR (electronic Medication Administration Record), TrustCare Connect, multi-dose dispensing, remote dispensing, and emergency electronic dispensing systems into a unified platform. This platform is supplemented by clinical consulting services, the CARE Portal for nurse tools, and specialized mobile applications including the Call Me! App and Digital Pill Recognition App. Additional value-added services include education/training programs, billing support, and non-pharmacy products such as incontinence supplies and mobility devices. The company is an independently owned cooperative of Pharmasave with over 450 locations across Canada.
Differentiator
Problem solved
Functional benefit
Products and services
- eMAR (Electronic Medication Administration Record) Electronic MAR technology for long-term care, retirement, and assisted living facilities that ensures correct medication, dose, and time using barcode scanning, auto-populated MARs and charts, and real-time pharmacy synchronization. For healthcare facility care teams.
- TrustCare Connect Computer interface that provides facilities with immediate access to information about medications dispensed by TrustCare, offered to customers at no expense.
- Call Me! App Smartphone/tablet application for immediate care team support via one-click contact with TrustCare, with a guaranteed 3-minute response time.
- Digital Pill Recognition App Mobile application for digital pill recognition to assist care teams with medication identification.
- Emergency Electronic Dispensing Automated dispensing system supporting decentralized medication management for first dose, STAT, PRN, and leave-of-absence medications in facilities.
- Multi-Dose Dispensing Safety-focused dispensing system with medications packaged in secure, tear-open bags organized by time of day, designed for nurses and self-administering residents.
- Remote Dispensing Skilled care remote dispensing system providing immediate access to nearly every medication including controlled substances, enabling seamless resident transitions from home or hospital into the facility.
- Pharmacy Services Specialty medication dispensing service for long-term care, retirement, and assisted living facilities with daily delivery to nursing stations, pre-packaged unit-of-use medications, and electronic tracking for reordering.
- Clinical and Consulting Services Certified geriatric consultant pharmacists provide resident MedsChecks, consultations, chart reviews, medication process reviews, and best practice recommendations, plus on-call nurse clinician services for wound care and other clinical matters.
- Billing and Accounting Comprehensive billing services handling OHIP, ODB, third-party, and private insurance billing for residents, with dedicated billing representatives and coverage experts per facility.
- Education and Skills Training Comprehensive training program for nurses, UCPs, and PSWs covering medication administration, disease management, clinical procedures, and regulatory compliance through online learning, in-services, webinars, and seminars.
- Non-Pharmacy Products and Services Wholesale-priced incontinence care products, skin care and wound management products, and mobility devices (ADP authorized), supplied through the Pharmasave cooperative.
Quantifiable outcome
- 96% reduction in medication errors
- +4 more outcomes
Companies that use TrustCare Pharmacy
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles3 records
TrustCare Pharmacy technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
TrustCare Pharmacy partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Pharmasave Drugs LTD.coreTrustCare Pharmacy is an independently owned cooperative member of Pharmasave, providing access to 450+ pharmacy locations across Canada. This partnership enables non-pharmacy product sourcing (incontinence, wound care, mobility devices), extended supply chain capabilities, and shared brand presence in Canadian healthcare market. Pharmasave cooperative model allows independent operators like TrustCare to maintain autonomy while benefiting from national network scale.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
TrustCare Pharmacy competitors and assessment
Company assessmentBroad incumbents
- Omnicare (CVS Health): Largest U.S. long-term-care pharmacy operator providing dispensing, consulting, and eMAR-style technology to LTC facilities. Comparable as a fully integrated specialty LTC pharmacy and clinical services platform at scale.
- Rexall Pharmacy Group: Major Canadian pharmacy chain operating institutional and specialty pharmacy services. Comparable as a national pharmacy operator with institutional dispensing and clinical service capabilities for LTC facilities.
- Pharmasave Drugs (National Cooperative): National Canadian pharmacy cooperative of which TrustCare is a member. Comparable as a shared supply chain, brand, and cooperative pharmacy platform serving both retail and LTC segments across 450+ locations.
- Shoppers Drug Mart / Loblaw Specialty Health Network: Canada's largest retail pharmacy chain with a specialty health network providing LTC and complex-care pharmacy services. Comparable as a large incumbent offering integrated pharmacy and clinical services to institutional customers.
- Jean Coutu Group: Major Quebec-based pharmacy chain with institutional and specialty pharmacy services. Comparable as a Canadian pharmacy incumbent with clinical service offerings potentially expanding into the Ontario LTC segment.
- McKesson Canada (PharmaClik / LTC Services): Wholesale pharmaceutical distributor and LTC pharmacy technology provider in Canada. Comparable as a wholesale/technology enabler serving LTC pharmacies and institutional medication management workflows.
Regional players
- Remedy's Rx: Canadian independent pharmacy network with specialty focus across multiple provinces. Comparable as an independent cooperative pharmacy model serving LTC and community patients, often competing for the same Ontario LTC facility contracts.
- Guardian / IDA Pharmacy: Canadian pharmacy banner network with independent operators, including members serving LTC and retirement facilities. Comparable as an alternative Ontario banner pharmacy competing for institutional contracts.
Direct peers
- PharMerica: U.S. specialty long-term-care pharmacy operator serving skilled nursing, assisted living, and behavioral health facilities. Comparable business model — institutional dispensing plus clinical consulting and medication management technology.
- Medical Pharmacies Group: One of Canada's largest specialty long-term-care pharmacy providers, serving LTC homes, retirement residences, and group homes across multiple provinces. Highly comparable as a B2B LTC pharmacy with integrated dispensing, clinical consulting, and technology offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TrustCare Pharmacy social profiles
Digital presenceTrustCare Pharmacy financial estimates
Financial estimateRevenue estimate
Valuation estimate
TrustCare Pharmacy leadership team
Management profileNumber of profiles
Profiles1 record
TrustCare Pharmacy funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TrustCare Pharmacy M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TrustCare Pharmacy
What does TrustCare Pharmacy do?
TrustCare Pharmacy is a specialty pharmacy that provides integrated medication dispensing, electronic medication administration record (eMAR) technology, clinical consulting pharmacist services, billing services, and education/training programs exclusively to long-term care, retirement, assisted living, group/domiciliary, developmental disability, and hospice facilities across Ontario. Services include daily courier delivery of pre-packaged unit-dose medications to nursing stations, paperless ordering/dispensing/MAR automation via proprietary software, 24/7 consultant pharmacist access, OHIP/ODB/private insurance billing, and UCP/PSW medication administration training.
Is TrustCare Pharmacy a public or private company?
TrustCare Pharmacy is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TrustCare Pharmacy founded?
TrustCare Pharmacy was founded in 1981. It employs 11 to 50 people.
Where is TrustCare Pharmacy based?
TrustCare Pharmacy is headquartered in North York, Canada, in the North America region.
How does TrustCare Pharmacy make money?
Five revenue lines are on record. Medication Dispensing is the primary driver. The others are clinical and Consulting Services, billing and Accounting Services, non-Pharmacy Products and Services and education and Skills Training.
Who are TrustCare Pharmacy's main competitors?
Broad incumbents on record are Omnicare (CVS Health), Rexall Pharmacy Group, Pharmasave Drugs (National Cooperative), Shoppers Drug Mart / Loblaw Specialty Health Network, Jean Coutu Group and McKesson Canada (PharmaClik / LTC Services). Regional players are Remedy's Rx and Guardian / IDA Pharmacy. Direct peers are PharMerica and Medical Pharmacies Group.
Does TrustCare Pharmacy have an API?
No public API is recorded for TrustCare Pharmacy.
What industry is TrustCare Pharmacy in?
TrustCare Pharmacy's product category is Long-Term Care Pharmacy Services. Its primary akta.pro industry code is HLAFALAK, Medication Reconciliation & Transitions-of-Care Pharmacy Services, with a secondary code of HLACAKAG, Specialty Pharmacy & Complex Therapy Management Platforms. Its NAICS code is 621 and its SIC code is 8082.