Universitair Gezondheidscentrum Heyendael

What Universitair Gezondheidscentrum Heyendael does

Universitair Gezondheidscentrum Heyendael (UGC Heyendael) is an academic general practitioner (huisartsen) practice located on the Radboudumc campus in Nijmegen, Netherlands, operating as part of the Radboudumc Academic GP Group. The practice is staffed by approximately 20–25 personnel, including six fully qualified GPs, two GPs in training (AIOS), practice nurses for somatic and mental healthcare (POH-s and POH-GGZ), roughly seven to eight doctor's assistants, and administrative support. UGC Heyendael serves patients registered within a defined set of Nijmegen postal codes (6512, 6521, 6523, 6524, 6525, 6531, 6532, 6533, and parts of 6564), with only Team 3 currently open for new registrations. It also addresses the local international and expat community through an English-language website and GPinfo.nl, and is NHG-accredited for quality standards.

The practice delivers a comprehensive primary-care portfolio: in-person and home consultations, telephone triage, chronic disease management (diabetes, COPD, asthma, cardiovascular), mental health support, elderly care, transgender and PrEP care, and sexual health services. Differentiated offerings include in-house ultrasound diagnostics (abdominal and endovaginal) performed by CHBB-registered GP sonographers, a 'Stoppen Met Roken' smoking cessation program reporting an 82% quit rate and 8.9/10 satisfaction, an AVG practice for intellectually disabled patients (since 2011), and street-doctor outreach via Buitenzorg. Its digital stack comprises HealthApp (patient portal with DigiD authentication), Chatty (24/7 chatbot triage and intake), MedMij-compliant Personal Health Environment (PGO) data exchange — one of the first Dutch GP practices to go live in 2020 — and a Health Connected healthcare information system (HIS) that replaced Digitalis/TransHIS in April 2025. The practice is also an accredited teaching environment for medical students, GP residents, and doctor's assistants, and contributes to research projects through Radboudumc.

UGC Heyendael generates revenue primarily through reimbursements from Dutch basic health insurance (basisverzekering) for GP consultations and in-practice diagnostics, with no patient deductible (eigen risico) charged for GP visits. Additional streams include the SMR smoking cessation training (covered by insurers, delivered with Sinefuma and Radboudumc), chronic care organization fees via Zorggroep OCE Nijmegen, out-of-pocket services (PrEP medication, shingles vaccination ~€380 for two injections, international patients without Dutch insurance), and academic/research funding tied to its Radboudumc affiliation. Because the practice is geographically constrained by its defined service area and currently has only one team open to new registrations, patient-volume growth is structurally limited; commercial leverage comes from service-line breadth, digital tooling, training subsidies, and capacity utilization rather than geographic expansion.

Name

Universitair Gezondheidscentrum Heyendael

Legal name

Huisartsenpraktijk UGC Heyendael

Website

https://ugcheyendael.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Academic general practitioner practice in Nijmegen, Netherlands, affiliated with Radboudumc. UGC Heyendael delivers comprehensive primary care to registered patients within defined postal codes, combining digital tools (HealthApp, Chatty, MedMij PGO) with specialty services like ultrasound diagnostics and smoking cessation programs.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLALAAAA

Primary Care & General Medicine Virtual Care

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

SECONDARYHLACAEAC

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat)

Healthcare & Life Sciences/Digital Health & Health IT/Patient Engagement, CRM & Experience Platforms

Keywords

• Primary healthcare services
• General practice clinic
• Chronic disease management
• Digital patient portal
• Academic GP practice

Headquarters

HQ city

Nijmegen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Dutch Health Insurance Reimbursement (Basisverzekering): UGC Heyendael operates as a GP practice under the Dutch healthcare system. GP consultations are covered by Dutch basic health insurance (basisverzekering) with no deductible (eigen risico) charged to the patient. The practice receives reimbursement directly from Dutch health insurers for GP services. Diagnostic tests inside the GP practice are fully covered. When patients are referred to hospitals or laboratories for blood tests, ultrasound, X-ray, or other tests, those costs are subject to the patient's deductible (minimum €385 yearly). Psychiatric consults at the practice do not charge the patient's deductible.
2. Smoking Cessation Training (SMR): The practice offers 'Stoppen Met Roken' (SMR) smoking cessation training, a group-based program offered in collaboration with Radboudumc and Sinefuma. The training is fully covered by health insurers. Costs for PrEP medication are not covered by insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

UGC Heyendael is an NHG-accredited academic general practitioner practice delivering primary healthcare — GP consultations, chronic disease management, mental healthcare, elderly care, preventive services, ultrasound diagnostics, and smoking cessation training — to registered patients in Nijmegen. The practice combines traditional in-person and home-visit care with digital tools (HealthApp patient portal, Chatty 24/7 chatbot, MedMij PGO) and operates as part of the Radboudumc primary care department, supporting medical education and clinical research.

Product overview

Universitair Gezondheidscentrum Heyendael (UGC Heyendael) is an academic GP practice affiliated with Radboudumc, offering comprehensive primary healthcare services. The practice operates as a multi-service healthcare platform combining traditional in-person consultations with digital services including the HealthApp patient portal, Chatty digital assistant (24/7 chatbot), e-consult messaging, and repeat prescription management. Specialized services include GP ultrasound diagnostics, smoking cessation training (82% success rate), chronic disease management (diabetes, COPD, asthma, cardiovascular), mental healthcare, elderly care programs, and sexual assault aftercare. The practice is NHG-accredited and participates in academic education and scientific research.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Consultation Services Core GP services including telephone triage, in-person consultations during scheduled office hours, home visits for patients unable to attend, and specialist referrals. Operates Monday-Friday 8:00-17:00 with appointment booking via HealthApp, Chatty, phone, or in-person.
• GP Ultrasound Diagnostics In-practice ultrasound examination for abdominal and pelvic conditions, including aorta, liver, gallbladder, kidneys, bladder, uterus, and IUD localization. Performed by GPs certified in primary care sonography (registered in CHBB). Covered by Dutch basic insurance without deductible.
• HealthApp Patient Portal Patient portal application that lets registered patients view appointments, test results, request repeat prescriptions, book appointments online, send e-consult messages, and view measurements such as blood pressure. Accessed via portal.healthapp.nl with DigiD authentication.
• Chatty Digital Doctor's Assistant A 24/7 digital chatbot assistant accessible via the practice website. Performs intake questions, schedules appointments, processes repeat prescription requests, supports online questions to the GP or assistant, and provides self-care advice using professional guidelines and protocols. Communication is secure and conforms to medical data exchange standards.
• Repeat Prescriptions Service Online service for requesting repeat prescriptions via HealthApp, Chatty, email, or telephone. Prescriptions ordered before 12:00 can be picked up at the partner pharmacy the next day after 15:00.
• Stoppen met Roken (SMR) Smoking Cessation Training A 7-meeting group-based smoking cessation program delivered in collaboration with Radboudumc and Sinefuma using an evidence-based method developed at UK universities. Reported 82% of participants quit smoking, 99.3% satisfaction, and 8.9/10 rating by ex-participants. Costs fully covered by Dutch health insurers.
• Chronic Care Management Structured care for chronic conditions including diabetes mellitus, COPD, asthma, and cardiovascular disease, delivered by practice nurses for somatic care (POH-s) and mental healthcare (POH-GGZ) and supported through affiliation with Zorggroep OCE Nijmegen for ketenzorg (chronic care organization).
• E-consult (Online Consultation) Online consultation service allowing patients to send messages and photos to the practice for non-urgent queries. Accessible via email or through the Chatty chatbot.
• Sexual Assault Center Aftercare Aftercare consultations and applications processing for victims of sexual assault, delivered as part of a collaboration between UGC Heyendael, Radboudumc emergency care, police, GGD, and Veilig Thuis Gelderland Zuid. Available 24/7 without referral for victims of all ages and genders.
• Elderly Care Program Structured elderly care program led by a kaderhuisarts ouderenzorg (GP specialized in elderly care), with proactive support for older patients including those in nursing homes and end-of-life care planning.

Quantifiable outcome

• 82% of participants successfully quit smoking after SMR training (most successful in the Netherlands)
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Health ConnectedcoreTechnology or Integration · 14 April 2025Health Connected is the new HIS (House Information System) supplier for UGC Heyendael, replacing the previous Digitalis/TransHIS system. Health Connected is NEN 7510 certified and uses a data center within the European Union. The transition occurred on 14 April 2025. Patient data migration was conducted via a secure encrypted connection.
• MedMijcoreTechnology or Integration · 26 November 2019UGC Heyendael was one of the first GP practices in the Netherlands to participate in a controlled live launch (GLG) for MedMij, the Dutch standard for safe health data exchange between healthcare professionals and patients via Personal Health Environments (PGOs). After successful completion, the practice opened data exchange to all patients using a MedMij-labeled PGO.
• AVG Praktijk Nijmegen (Arts voor Verstandelijk Gehandicapten)minorStrategic or Co-development Partner · 1 January 2011Since 2011, UGC Heyendael has offered a unique AVG (Arts voor Verstandelijk Gehandicapten / Doctor for Intellectually Disabled) practice for patients with intellectual disabilities in the region. The AVG practice provides separate consultation hours for treatment or diagnostic advice. The AVG practice is a collaboration between UGC Heyendael and the Department of Primary Care of Radboudumc.
• Radboudumc (Radboud University Medical Center)coreStrategic or Co-development PartnerUGC Heyendael is an integral part of the Radboudumc, specifically the primary care department. The practice serves as a link between primary care and academic medicine. It collaborates closely with other departments of Radboudumc, participates in scientific research projects initiated by Radboudumc, and trains medical students and GP residents. The practice is part of the Radboudumc Academic GP Group.
• Zorggroep OCE NijmegencoreStrategic or Co-development PartnerUGC Heyendael is affiliated with Zorggroep OCE Nijmegen for the organization of chronic care (ketenzorg). The practice participates in innovative projects together with OCE. Zorggroep OCE declares costs quarterly for organizing chronic care services.
• SinefumaminorStrategic or Co-development PartnerSinefuma collaborates with UGC Heyendael and Radboudumc to deliver the 'Stoppen Met Roken' (SMR) smoking cessation training program. Sinefuma is a specialized provider of evidence-based smoking cessation programs.
• GGD (Gelderland Zuid en Midden)minorStrategic or Co-development PartnerUGC Heyendael collaborates with the GGD Gelderland Zuid en Midden for street doctor services (Buitenzorg) supporting homeless and vulnerable populations, and in the Sexual Assault Center Gelderland South and Central.
• Sexual Assault Center Gelderland South and Central (Centrum Seksueel Geweld)minorStrategic or Co-development PartnerThe Sexual Assault Center is a collaboration of UGC Heyendael, first aid of Radboudumc, police, GGD, and Veilig Thuis Gelderland Zuid. UGC Heyendael offers aftercare consultations and processes applications. The center provides 24/7 care for sexual assault or domestic violence victims of all ages and genders without requiring a referral.
• Radboud University (Medical Faculty)coreStrategic or Co-development PartnerUGC Heyendael is an educational practice affiliated with the medical faculty of Radboud University. The practice trains co-assistents (medical students in their final year), GP residents (AIOS), and doctor's assistants in training. It also hosts the 'Student Meets Patient' program where biomedical and medical students observe consultations.
• Calibris / S-BBminorStrategic or Co-development PartnerUGC Heyendael is a certified training company for doctor's assistants recognized by Calibris (S-BB, Stichting Beroepsonderwijs Bedrijfsleven). The practice trains MBO doctor's assistants from ROC Nijmegen throughout the school year under supervision of an experienced doctor's assistant.
• Buitenzorg (Street Doctors)minorStrategic or Co-development PartnerUGC Heyendael organizes street doctor services providing medical care as volunteers to homeless and vulnerable people at two locations in the city. The organization is supported by the GGD. This is a community service initiative.
• Podotherapie BottendaalminorChannel Partner/ Reseller/ DistributorPodiatrist Nathalie van Aalst from Podotherapie Bottendaal holds office hours at UGC Heyendael on Wednesdays from 8:30 to 12:30. She can also be reached at 024-3241980.
• PhysioBalanceminorChannel Partner/ Reseller/ DistributorPhysioBalance is a physiotherapy practice located within UGC Heyendael, specialized in vertigo, balance disorders, and head, neck, and back pain. They hold office hours on Fridays and can be reached at +31 6 40306653.
• Baseline Dietisten (Dietitian)minorChannel Partner/ Reseller/ DistributorA dietitian is available at UGC Heyendael on Tuesday afternoons for diet and nutritional advice, referred by GP, specialist, or practice nurse. Contact through 024-3739773.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• Ksyos: Dutch telemedicine and digital-care provider focused on specialist teleconsultations initiated from primary care. Comparable where it extends GP-led care with digital specialist access, adjacent to UGC Heyendael's e-consult and ultrasound-enabled model.

Regional players

• Zorggroep OCE Nijmegen: Regional care group based in Nijmegen organizing chronic-disease (ketenzorg) programs for affiliated GP practices. Directly comparable as UGC Heyendael's regional chronic-care partner and the contracting layer for its diabetes, COPD, asthma, and CVD programs.

Others

• NHG (Nederlands Huisartsen Genootschap): Dutch College of General Practitioners, the professional body that sets GP practice guidelines and the NHG-Praktijkaccreditatie standard that UGC Heyendael holds. Not a peer, but the accreditation and standards body that defines how Dutch GP practices operate and benchmark themselves.
• ZorgDomein: Dutch digital referral and care-pathway platform widely used by GPs and hospitals in the Netherlands. Comparable as a piece of the digital infrastructure surrounding Dutch GP practice, though not a competing provider.
• Pharmeon: Dutch eHealth platform serving GP practices with patient portals, e-consults, and online services. Overlaps with UGC Heyendael's HealthApp and Chatty digital front-door capabilities on the technology layer.
• Health Connected: Dutch HIS (Healthcare Information System) supplier that became UGC Heyendael's core system in April 2025. Comparable as the technology vendor underpinning the practice's NEN 7510-certified clinical record environment.
• Sinefuma: Dutch evidence-based smoking-cessation program provider that co-delivers UGC Heyendael's SMR training. Comparable as the specialist prevention partner enabling the practice's 82% SMR success rate.

Broad incumbents

• TopzorgGroep: Dutch primary-care organization running GP practices with a focus on integrated chronic care (ketenzorg). Comparable on the chronic-disease-management and practice-organization axes that UGC Heyendael delivers via Zorggroep OCE.
• Arts en Zorg: One of the largest Dutch primary-care groups, operating multiple GP practices across the Netherlands. Comparable as a multi-site Dutch GP operator with insurer-aligned reimbursement, but materially larger scale and no academic affiliation.
• Doctolib: Major European digital health platform for booking, teleconsultation, and patient communication, used by GPs across France, Germany, and Italy. Comparable as a scaled direct-to-consumer primary-care digital stack, though operating at vastly greater scale and across multiple countries.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/ugc-heyendael

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Universitair Gezondheidscentrum Heyendael