Operational Performance Solutions

What Operational Performance Solutions does

Operational Performance Solutions, Inc. (OPS) is a Veteran-Owned Small Business founded in 2008 by John Beakes Jr. and John Beakes III that delivers Lean process improvement consulting and training built on Toyota Production System principles. The firm is headquartered in Columbia, Maryland and operates across three primary verticals: Healthcare (Sterile Processing Departments, Emergency Departments, Nursing Units, Perioperative Services), Government (state, local, and federal agencies including the City of Baltimore, Commonwealth of Pennsylvania, Maryland DLLR, U.S. CMS, and U.S. Air Force), and Manufacturing (automotive and components). Its consulting practice is supported by a proprietary Value Stream Analysis Process (VSAP) methodology, A3 Problem Solving, and a Lean training curriculum; thought-leadership assets include published whitepapers on Lean Government, Lean Culture, and Lean SPD and the founders' book 'Improving Forever.' Quantified client outcomes cited in case studies include 41% cycle-time reduction and 200% surgeon-satisfaction improvement in Sterile Processing, 25% ED length-of-stay reduction, 374% throughput improvement and 60% man-hour reduction in armor manufacturing, and a benefit-to-cost ratio above 20-to-1 on invoicing process work.

OPS monetizes through professional-services engagements (consulting projects, on-site implementation, leadership development) and training programs (introductory Lean, Problem Solving I/II, A3 Problem Solving, train-the-trainer), with quote-based engagement pricing and event-level fees such as the $25-per-participant HFMA Roadshow workshop. Go-to-market is enterprise field sales: direct consulting contracts won through competitive procurement (City of Baltimore, Commonwealth of Pennsylvania), augmented by channel partnerships with Censis Technologies (channel into 1,000+ hospitals for SPD Lean work) and IMPAQ International (joint offering to Labor, Healthcare, Human Services, International Development, and Education clients). The company is VOSB-verified and Lean Silver-certified by AME/Shingo Institute/SME. In September 2021 ownership transitioned to Robert Klym (President & CEO; ex-Toyota Georgetown, ex-GM) and Kevin Boyd (VP & CAO; PMP, retired Naval Officer), with founder John Beakes Jr. remaining as Chairman of the Board of Advisors alongside former Toyota VP Russ Scaffede.

Name

Operational Performance Solutions

Legal name

Operational Performance Solutions, Inc.

Website

https://opsinc.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Operational Performance Solutions is a Veteran-Owned Small Business that delivers Toyota Production System-based Lean process improvement consulting and training to healthcare organizations, government agencies, and manufacturers across the Mid-Atlantic and select national accounts.

Ownership category

akta.pro rank

Product category

Management Consulting - Lean Process Improvement

NAICS

Management Consulting Services (54161), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Operations & Process Improvement Consulting (BPAHACAB)

akta.pro secondary industries

Manufacturing & Operations Excellence (Lean/Six Sigma) (BPAHAHAC), Supply Chain, Inventory & S&OP Operations Improvement (EDABAKAJ)

Keywords

• Lean process improvement
• Toyota production system
• Lean healthcare consulting
• Lean government training
• Lean manufacturing services

Headquarters

HQ city

Columbia

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Lean Consulting Services: Professional consulting services delivered directly to clients in government, healthcare, and manufacturing sectors. Engagements include process improvement projects, training, and implementation support.
2. Training Programs: Hands-on training programs in Lean principles and tools, including certification programs and train-the-trainer programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

OPS delivers Lean process improvement consulting built on the Toyota Production System, providing Leadership Development, hands-on Lean Training Programs, and Implementation Support to healthcare, government, and manufacturing organizations. Engagements are anchored by OPS' proprietary Value Stream Analysis Process (VSAP) and A3 Problem Solving methodology, and are sold as multi-week to multi-year consulting contracts, often awarded through competitive procurement or as ongoing training and coaching engagements.

Product overview

Operational Performance Solutions (OPS) offers a unified portfolio of Lean process improvement consulting services built around the Toyota Production System methodology. The core offering consists of Lean Process Improvement Services, Leadership Development, and Training Programs, supported by proprietary tools like the Value Stream Analysis Process (VSAP). The company also provides complementary services including Small Business Consulting, Information Technology Support, and Training Development. Supporting intellectual property includes the book 'Improving Forever' and white papers on Lean Government, Lean Culture, and Lean SPD. Services are delivered across three primary sectors: Government, Healthcare, and Manufacturing.

Differentiator

Problem solved

Functional benefit

Products and services

• Lean Process Improvement Services Core consulting service providing Lean transformation and process improvement to government, healthcare, and manufacturing organizations using the Toyota Production System methodology. Includes on-site implementation support, Value Stream Analysis, and ongoing coaching delivered through consulting contracts.
• Leadership Development Coaching service helping individual leaders and leadership teams develop the skills and knowledge to lead and sustain a successful Lean transformation, based on Toyota principles of 'Go See, Ask Why, Show Respect.'
• Lean Training Programs Hands-on, results-oriented training programs enabling client employees to acquire and utilize Lean skills, including Introduction to Lean, Problem Solving I and II, and A3 Problem Solving courses, with certification and train-the-trainer options.
• Value Stream Analysis Process (VSAP) Proprietary process improvement tool that documents current state, designs future state, and develops an implementation plan for Lean improvements, originally developed at the Toyota Supplier Support Center and deployed as part of OPS consulting engagements.
• Small Business Consulting Consulting services helping small companies improve operations and prepare for substantial and sustainable growth using proven Lean methodologies.
• Information Technology Support Enterprise IT system design, development, and implementation services that complement continuous process improvement initiatives for clients.
• Training Development Custom training program development helping people and teams master Lean Process Improvement skills for rapid deployment across client organizations.
• Improving Forever (book) Book authored by OPS co-founders John Beakes, Jr. and John Beakes III presenting a fresh approach to process improvement based on over thirty years of experience, simplifying the language of Lean for front-line employees.

Quantifiable outcome

• Healthcare SPD: 41% reduction in cycle time, 45% quality improvement, 100% nurse satisfaction increase, 200% surgeon satisfaction increase, 45% reduction in replacement tool costs
• +7 more outcomes

Named customers31 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Censis TechnologiescoreChannel Partner/ Reseller/ Distributor · 12 February 2019Partnership to provide Lean Consulting services to Censis Technologies' SPD software customer base. Censis is the leader in surgical asset management with software deployed in over 1000 hospitals. This partnership extends OPS reach into Censis's hospital network for Lean process improvement engagements.
• Cambridge SystematicsminorStrategic or Co-development Partner · 4 October 2016Partnership to win Maryland Motor Vehicle Administration (MVA) contract for Master Planning including Continuous Process Improvement (CPI). Cambridge Systematics provides transportation expertise while OPS brings CPI experience.
• Maryland Association of Counties (MACo)minorGTM or Marketing Partner · 11 August 2016OPS participates in MACo Summer Conference and presents the annual Lean Government Award of Excellence to individuals demonstrating leadership in Lean Government implementation.
• IMPAQ InternationalcoreStrategic or Co-development Partner · 21 October 2015Strategic alliance to offer True Lean process improvement expertise to IMPAQ clients in Labor, Healthcare, Human Services, International Development and Education sectors. IMPAQ is a research firm that helps clients evaluate and enhance public programs and policy.
• NetCraftsmenminorGTM or Marketing Partner · 27 February 2015OPS President John Beakes joined the Board of Directors of NetCraftsmen, a Maryland-based network engineering company. NetCraftsmen CEO noted John would bring operational experience to assist with organizational development and strategic partnerships.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• John Black and Associates: Lean manufacturing and operational excellence consultancy serving small and mid-sized manufacturers and healthcare organizations — comparable boutique Lean consulting profile.
• Kaizen Institute: Global Lean/Kaizen consulting firm founded by Masaaki Imai, offering training, transformation, and certification services across manufacturing, healthcare, and government — directly comparable service mix to OPS.
• Gemba Consulting: Lean transformation consultancy applying Toyota Production System principles to healthcare, services, and government clients — a direct peer in methodology and target verticals.
• Value Stream Group: Boutique Lean consulting firm specializing in Value Stream Mapping and Kaizen for healthcare and manufacturing — comparable methodology-led, mid-sized consultancy approach.
• TBM Consulting Group: Lean and operational excellence consultancy serving manufacturing, healthcare, and government clients with methodology-based transformation engagements — directly comparable model and vertical mix to OPS.

Emerging players

• Lean Enterprise Institute (LEI): Non-profit Lean education and training organization offering workshops, certifications, and transformation support — adjacent competitor in Lean training and consulting for the same buyer profiles.

Broad incumbents

• Accenture Operations: Global professional services firm with a large Operations Consulting practice covering Lean, Six Sigma, and process improvement for healthcare, government, and manufacturing — large-scale competitor in the same buyer space.
• RWD Technologies: Larger operational improvement and training services firm; notably the former employer of OPS founder John Beakes Jr. (COO) — an established peer with overlapping leadership lineage and methodology.
• Simpler Consulting (an IBM company): IBM-owned Lean management consultancy focused on healthcare and government process improvement — a scaled competitor in OPS's strongest verticals with the backing of IBM's resources.

Others

• Censis Technologies: Surgical asset management software firm partnered with OPS to offer Lean SPD consulting to its 1,000+ hospital customer base — a channel partner and adjacent technology player in the same healthcare SPD market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/operational-performance-solutions-inc-
• Xx.com/solutionsops

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operational Performance Solutions