New Canaan EMS

What New Canaan EMS does

New Canaan EMS (NCEMS), legally New Canaan EMS, Inc., is a 501(c)(3) non-profit volunteer emergency medical services organization founded in 1975 and headquartered at 182 South Avenue in New Canaan, Connecticut. The organization provides 24/7, 365-day 911 emergency medical response and ambulance transport to residents and visitors of New Canaan at no charge, with patients transported to Norwalk Hospital or Stamford Hospital (both Level II Trauma Centers). The Paramedic supporting Advanced Life Support calls is contracted via Norwalk Hospital. NCEMS is one of only a handful of EMS services in Connecticut that provides services entirely free-of-charge and is recognized as the #1 Volunteer EMS Agency in Connecticut.

The organization is staffed by 60+ state and nationally-certified volunteer EMTs who are residents of New Canaan or neighboring towns, supported by a fleet of three ambulances, two Paramedic fly cars, and a UTV. Beyond emergency response, NCEMS runs a portfolio of community programs including free CPR & AED training, Stop the Bleed training, the File of Life program, and the New Canaan AED Map (cataloging 50+ AED locations). It also operates an annual EMT certification class (January–May) serving as both community education and a volunteer recruitment pipeline.

The operating model is entirely donation-funded: NCEMS accepts charitable contributions via check, credit card, Apple Pay, Google Pay, Venmo, and gifts of appreciated securities, with suggested tiers of $100–$1,000. There is no billing for services. The organization is contracted by the Town of New Canaan and operates under a board of Commissioners and House/Line Officers (President, Vice President, Captain, Lieutenant, Treasurer, Secretary). Marketing is community-led through Facebook, Instagram, the website, and in-person public safety events. Call volumes have been stable at approximately 1,700 per year (1,691 in 2023, 1,796 in 2024, 1,732 YTD 2025).

Name

New Canaan EMS

Legal name

New Canaan EMS, Inc.

Website

https://newcanaanems.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1–10 employees

Short description

New Canaan EMS is a 501(c)(3) volunteer EMS organization founded in 1975 that provides free 24/7 911 emergency medical response and transport to residents and visitors of New Canaan, Connecticut, staffed by 60+ volunteer EMTs and funded entirely by donations.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Volunteer ambulance
• 911 response
• CPR training
• Community health programs

Headquarters

HQ city

New Canaan

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: NCEMS is a 501(c)(3) non-profit charitable organization. All services and hospital transport are provided free-of-charge. The organization relies on donations from the community to purchase and maintain medical equipment, fund continuing education, and maintain headquarters. Donations are accepted via check, credit card, Apple Pay, Google Pay, Venmo, and gifts of appreciated securities or property.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

New Canaan EMS provides 24/7/365 911 emergency medical care and ambulance transport to Norwalk and Stamford Hospitals, free of charge to all residents and visitors of New Canaan, Connecticut. The service is delivered by 60+ state and nationally-certified volunteer EMTs supported by a contracted Paramedic for Advanced Life Support. In addition to emergency response, the organization delivers a portfolio of free community preparedness programs including CPR & AED Training, Stop the Bleed Training, File of Life, and an interactive AED Map.

Product overview

New Canaan EMS is a volunteer-powered emergency medical services organization providing 911 emergency response and ambulance transport. The core offering is the 24/7 EMS service staffed by 60+ volunteer EMTs. In addition to emergency response, the organization offers community programs including CPR & AED Training, Stop the Bleed Training, File of Life program, and a New Canaan AED Map. Educational offerings include annual EMT certification classes for prospective volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Medical Response and Ambulance Transport Provides 24/7/365 emergency medical care and ambulance transport to Stamford and Norwalk Hospitals at no charge to New Canaan residents and visitors. Minimum two EMTs respond per call with an ambulance; a Paramedic contracted via Norwalk Hospital is dispatched for Advanced Life Support.
• CPR & AED Training Free hands-only CPR and AED training offered to New Canaan businesses, schools, community organizations, and church groups.
• Stop the Bleed Training Free training on controlling severe bleeding, offered to businesses, schools, community organizations, and church groups in New Canaan.

Quantifiable outcome

• Responds to approximately 1,700 calls per year with no cost to patients

Named customers1 record

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and secondary.

• Norwalk HospitalcoreStrategic or Co-development PartnerNorwalk Hospital contracts Paramedics to NCEMS for Advanced Life Support calls. NCEMS also arranges 24 hours of ride-along observation time for EMT class students in Norwalk Hospital ambulances. Both Norwalk Hospital (Level II Trauma Center) and Stamford Hospital are the destinations for patient transport.
• Stamford HospitalcoreStrategic or Co-development PartnerNCEMS transports patients to Stamford Hospital (Level II Trauma Center) along with Norwalk Hospital. Patients with less serious emergencies may choose between Norwalk or Stamford Hospital.
• Town of New CanaancoreStrategic or Co-development PartnerNCEMS is contracted by the Town of New Canaan to provide EMS services. The organization operates at 182 South Avenue and liaises with the Town through its Commissioners (Melanie Barnard, Wendy Fog, Doug Simpson). Town provides operational support and oversight.
• New Canaan Police Department (NCPD)coreStrategic or Co-development PartnerNCPD and NCEMS respond together to all 911 calls in New Canaan. NCPD also provides dispatch services and is the point of contact for activating emergency services when calling from outside Connecticut.
• New Canaan Fire Department (NCFD)secondaryStrategic or Co-development PartnerNCFD is dispatched alongside NCEMS for emergencies involving fire, environmental hazards, fluid spills, or to assist with patient extrication. NCEMS and NCFD participate in joint community events including safe driving week and parades.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• American Medical Response (AMR): Largest private EMS provider in the U.S., operating 911 and interfacility services across Connecticut. Represents the dominant commercial alternative to volunteer EMS and contextualizes NCEMS's nonprofit differentiation.

Direct peers

• Greenwich Emergency Medical Service (GEMS): Combination volunteer and career EMS service serving Greenwich, CT. Comparable in providing 911 response and ambulance transport in an affluent Connecticut suburb with strong community funding and hospital partnerships.
• Westport EMS: Municipal EMS agency serving Westport, CT with 911 response and inter-facility transport. Comparable in operating model, regional context (Fairfield County), and reliance on local government and community funding.
• Darien EMS (Post 53): Volunteer EMS agency serving Darien, CT — a neighboring town to New Canaan with a near-identical volunteer-led, donation-funded model. Post 53 is the closest functional analog in Connecticut for service model, scale, and operating structure.
• Wilton Volunteer Ambulance Service: Volunteer ambulance corps serving Wilton, CT — another nearby Connecticut town with a similar small-town, volunteer-driven 911 EMS model. Directly comparable in mission, scale, and reliance on community donations.

Regional players

• Stamford EMS: Municipal EMS provider serving Stamford, CT — the same geographic market where NCEMS transports patients. Directly comparable as a 911 EMS agency in the same Connecticut region with similar service scope and hospital relationships.
• Ridgefield Fire Department EMS: Fire-based EMS service serving Ridgefield, CT — a nearby affluent Connecticut town. Comparable as a public 911 EMS agency with similar call volumes, demographic context, and hospital transport relationships.
• Norwalk Emergency Medical Services: Municipal EMS service for the city of Norwalk, CT — one of NCEMS's primary hospital destinations. Comparable as a public 911 EMS agency in the same Connecticut region with overlapping transport destinations.

Others

• Norwalk Hospital EMS: Hospital-affiliated EMS partner that contracts the Paramedic to NCEMS and serves as a primary transport destination (Level II Trauma Center). Comparable as a strategic operational partner rather than direct competitor.
• Volunteer Fairfield County EMS Council: Regional coordinating body for EMS services across southwest Connecticut, including the agency that awarded NCEMS its 2024 award. Relevant as an industry-ecosystem peer and grant/funding channel for volunteer EMS agencies.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/newcanaanems
• Instagraminstagram.com/newcanaanems
• LinkedInlinkedin.com/company/new-canaan-ems

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Canaan EMS