Town of New Canaan

What Town of New Canaan does

The Town of New Canaan is a municipal government entity incorporated in 1801, serving approximately 20,500 residents in Fairfield County, Connecticut. Governed by a First Selectman (Dionna Carlson, Chief Executive), Board of Selectmen, Board of Finance, and Town Council, the Town delivers the full suite of local public services: public safety (police, fire, EMS, fire marshal), public works (highway, engineering, parks, transfer station, wastewater, stormwater), land use and building inspections, health and human services, recreation, tax administration, vital records, voter registration, and community programming. It operates with approximately 930 Town and School District employees and an FY2027 expenditure budget of $184.5 million.

The Town's service delivery rests on a multi-vendor digital platform anchored by Revize (website CMS), OpenGov (online permitting and inspections), Everbridge (multi-channel emergency notifications), myRec.com (recreation registration and facility reservations), and ADP (workforce management). Additional tools include Ecodata360 for charter and code access, Documents on Demand for public records, SurveyMonkey for community feedback, StrikeViewer Pro for athletic field lightning detection, and CommunityConnect for public safety engagement. The 77 Main Street Town Hall serves as the central administrative hub, with department-specific offices co-located across floors, supported by an online services portal for tax payments, permit applications, parking ticket payments, dog license renewals, voter registration, and recreation bookings.

The Town's revenue model is dominated by property taxation: a 16.967 mill rate applied to a 2025 Grand List of $10.02 billion generates $168.1 million to be raised from taxation in FY2027, with the balance of the $184.5 million operating budget drawn from permit and license fees (building permits, dog licenses, liquor licenses, parking), recreation fees (program registration, event passes such as $40 fireworks entry), intergovernmental sources, and other departmental revenues. A $199+ million restricted and unrestricted investment portfolio supplements operating capacity. The Town carries a AAA bond rating from Moody's Investor Service and has delivered a budget surplus of $6.5 million in the current fiscal year, with an average tax increase of only 2.3% over the past 8 years versus 3-4% regional inflation.

Name

Town of New Canaan

Legal name

Town of New Canaan

Website

https://newcanaan.info

Company type

Private

Founded year

1801

Operating status

Operating

Headcount range

51–100 employees

Short description

Town of New Canaan is a Connecticut municipal government, incorporated 1801, serving 20,500 residents with public safety, public works, land use, recreation, and tax administration services, funded primarily by a 16.967 mill property tax on a $10.02 billion Grand List and operating on a $184.5 million FY2027 budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Fire Protection (92216), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs (92511), Administration of Environmental Quality Programs (9241)

SIC

Services-Social Services (8300), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Municipal government services
• Public administration
• Property tax administration
• Emergency notification services
• Parks and recreation

Headquarters

HQ city

New Canaan

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Primary revenue source through mill rate taxation on assessed property values. FY2027 amount to be raised from taxation is $168.1 million from a Grand List of $10.02 billion with a mill rate of 16.967
2. Recreation Fees: Entrance passes for events (e.g., 4th of July fireworks at $40 per pass), recreation program registrations
3. Permits and Licenses: Fees for building permits, dog licenses, liquor licenses, parking permits, and other regulatory services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Town of New Canaan is a municipal government that delivers essential public services to approximately 20,500 residents of New Canaan, Connecticut. Its core offering includes property tax administration, public safety (police, fire, EMS), public works (highways, waste water, transfer station), parks and recreation programs, health and human services, voter services, online permitting, emergency notification, and community events such as the Waveny Summer Concert Series and 4th of July Fireworks celebration.

Product overview

Town of New Canaan provides comprehensive municipal government services through an integrated digital platform. The core offering is a unified town website powered by Revize that serves as the central portal for all municipal services, including emergency notifications via Everbridge, online permitting through OpenGov, recreation programs via myRec.com, and various other department services. The town also operates specialized systems including a Parks & Recreation field notification system with lightning detection, Board of Finance budget services, the America250 celebration program, and GIS mapping capabilities. These services collectively serve the town's approximately 20,500 residents providing public safety, land use, utilities, health, human services, and community recreation functions.

Differentiator

Problem solved

Functional benefit

Products and services

• Town Website and Online Services Portal Comprehensive municipal website providing access to all town services, departments, boards, commissions, online permitting, emergency alerts, and community information for New Canaan residents, property owners, and businesses.
• New Canaan Alerts (Everbridge Emergency Notification System) Multi-channel emergency notification system delivering alerts via phone, text, and email for emergencies, public works updates, public safety information, health department programs, First Selectman's Newsletter, and parking department notifications. Available to all New Canaan residents.
• Online Permitting (OpenGov) Digital permitting portal for building inspections, construction permits, and related land use approvals, serving property owners, contractors, and developers in New Canaan.
• Recreation Programs (myRec.com) Recreation registration and facility reservation system for parks, tennis courts, pickleball, summer concerts, and various community programs, serving New Canaan residents and visitors.
• Property Tax Administration and Collection Annual property tax billing, collection, and online inquiry services for New Canaan property owners, with FY2027 mill rate of 16.967 ($168.1 million to be raised from taxation) on a $10.02 billion Grand List.
• 4th of July Fireworks Celebration Annual Independence Day fireworks celebration at Waveny Park, the largest single gathering of the New Canaan community each year, with entrance passes ($40 online before July 2, $50 on day of event) and a Sensory Zone in partnership with Inclusive Together.
• Waveny Summer Concert Series

Quantifiable outcome

• Budget surplus of $6.5 million delivered for current fiscal year
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Sustainable CTcoreStrategic or Co-development Partner · 28 January 2020Sustainable CT is a statewide voluntary certification program for municipalities. New Canaan's Sustainability Team works toward certification promoting community sustainability, local economy boost, and efficient municipal operations.
• EverbridgecoreTechnology or IntegrationEverbridge provides the Town's emergency notification system enabling mass communications via phone, text, and email for emergencies, public works alerts, public safety updates, health department notifications, and parking information.
• Aquarion Water CompanyminorOthersAquarion Water Company is conducting Southwest Regional Pipeline (36 inch watermain) construction work in New Canaan affecting Route 106, Silvermine Road, Valley Road, and South Avenue with associated road closures and detours.
• New Canaan Board of RealtorsminorOthersThe New Canaan Board of Realtors donated a Betsy Ross flag for the Flag Day ceremony as part of America250 celebrations.
• Inclusive TogetherminorStrategic or Co-development PartnerPartnership for Sensory Zone at 4th of July fireworks celebration providing quieter setting with reduced crowds and noise for those preferring a more comfortable sensory experience.

Scale indicators9 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• City of Stamford, CT: Larger municipality in the same Fairfield County labor market offering the full municipal service portfolio plus city-scale departments (transportation, economic development). Comparable in service breadth and Connecticut regulatory exposure; differs in being a city charter rather than a town charter but operates from the same municipal playbook.
• City of Norwalk, CT: Adjacent Fairfield County municipality with broader scale but identical core municipal services (police, fire, public works, health, parks, recreation, assessing, tax collection). Same Connecticut property-tax and affordable-housing regulatory regime as New Canaan, providing a useful regional scale comparator.
• Town of Ridgefield, CT: Nearby Connecticut town of broadly similar size and demographics with a comparable First Selectman-led government. Offers the same core municipal services under the same state laws, with similar property-tax-funded budget structure, making it a tight operational and financial peer.
• Town of Fairfield, CT: Larger Fairfield County town operating an analogous municipal government structure with full police, fire, public works, parks and recreation, health, and land use functions. Comparable revenue mix (heavy property tax reliance, fees, permits) and identical state regulatory framework make it a strong operational comparator.
• Town of Greenwich, CT: Adjacent affluent Fairfield County town of comparable scale and demographics; operates the same Connecticut municipal government model (First Selectman, Board of Finance, Board of Selectmen, RTM) and delivers an overlapping service portfolio (public safety, public works, parks, health, recreation, assessing). Comparable property-tax revenue model with similarly well-regarded fiscal standing.
• Town of Wilton, CT: Directly neighboring Connecticut town with similar First Selectman governance, affluent demographic profile, and small-town service delivery model. Highly comparable along service mix, scale, and tax-base dynamics, and shares identical Connecticut Department of Revenue Services oversight and Affordable Housing statutory obligations.
• Town of Darien, CT: Neighboring affluent Connecticut town with very similar population profile, Grand List size, and AAA-equivalent fiscal posture. Operates with an analogous First Selectman-led municipal structure and shares the same state-level regulatory environment, tax-base dynamics, and high-end service expectations as New Canaan.
• Town of Westport, CT: Comparable Fairfield County town offering the same full municipal service stack (police, fire, EMS, public works, parks and recreation, health, land use, assessing, tax collection). Similar governance model with a Representative Town Meeting structure and overlapping comparable revenues, services, and Connecticut-specific regulatory exposure.

Broad incumbents

• Tyler Technologies: Large public-sector software vendor serving thousands of municipalities across the US with appraisal, tax, permitting, ERP, and citizen-services platforms. Comparable in addressing the same local-government functional footprint as New Canaan, though operating as a multi-state enterprise software vendor rather than a single municipality.

Others

• OpenGov: Permitting and procurement SaaS vendor to state and local governments including New Canaan (it runs the town's OpenGov permitting portal). Adjacent ecosystem participant rather than a direct competitor: same operational target market (municipal services delivery) but operating as an enabling vendor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/townofnewcanaan
• YouTubeyoutube.com/channel/UCzsknH-zYHUTRNXkFWIKJDg
• Facebookfacebook.com/NewCanaanTownHall
• Instagraminstagram.com/townofnewcanaan
• LinkedInlinkedin.com/company/town-of-new-canaan

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of New Canaan