What Ledger Live App Customer Service does

Ledger SAS, founded in 2014 and headquartered at 106 Rue du Temple, Paris, is a privately-held cryptocurrency security company that designs and manufactures hardware wallets (Ledger Stax, Ledger Flex, Ledger Nano Gen5, Ledger Nano Classics) and operates the Ledger Wallet software application for desktop (Windows, macOS, Linux) and mobile (iOS, Android). The company's core technology is a Secure Element chip combined with a proprietary Ledger OS firmware, paired with a non-custodial wallet that keeps private keys offline and verifies transactions on a trusted hardware display; Ledger claims zero successful hardware hacks. The ecosystem supports 15,000+ cryptocurrencies across 100+ blockchain networks and integrates with 50+ third-party service providers (Moonpay, Revolut, 1inch, Figment, Kiln, Coincover) for buying, swapping, staking, and recovery.

The company serves two primary customer segments: individual cryptocurrency holders (retail investors, NFT collectors, active traders, DeFi participants) who buy devices through shop.ledger.com, app stores, authorized resellers, and affiliates; and institutional clients served through Ledger Enterprise and Ledger Multisig for custody, treasury management, and multi-signature governance. Additional offerings include Ledger Academy (education), Ledger Quest (gamified Web3 engagement), Ledger Card (crypto debit card), Ledger Recovery Solutions, and the Ledger Trust Services subscription platform that hosts Ledger Recover (powered by Coincover). Ledger has sold 8+ million devices and claims to secure 20%+ of global cryptocurrency assets.

The business model combines one-time hardware sales across a four-tier device line with subscription revenue (Ledger Enterprise, Ledger Trust Services / Ledger Recover), transaction fees and referral commissions from integrated buy/swap/stake providers, and emerging payments economics from Ledger Card. Distribution is multi-channel: direct e-commerce, app stores, authorized resellers, affiliate partners, dedicated enterprise field sales, and co-branded OEM partnerships. Internal security research is conducted by the Ledger Donjon team, and the company maintains an open-source developer ecosystem via the Developer Portal and public GitHub repositories.

Name

Ledger Live App Customer Service

Legal name

Ledger SAS

Website

https://ledger.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Ledger is a Paris-based cryptocurrency security company that designs hardware wallets (Stax, Flex, Nano Gen5, Nano Classics) and the Ledger Wallet software app, securing private keys for individual crypto holders and institutions across 15,000+ cryptocurrencies and 100+ blockchain networks.

Ownership category

akta.pro rank

Product category

Cryptocurrency Hardware Wallets

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Security & Commodity Brokers, Dealers, Exchanges & Services (6200)

akta.pro primary industry

Self-Custody Wallets (Consumer & Institutional) (FSADACAE)

Keywords

• Cryptocurrency hardware wallets
• Self-custody crypto security
• Digital asset management
• Crypto custody solutions
• Web3 security infrastructure

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Hardware or Manufacturing

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Hardware Wallet Sales: Sale of hardware wallet devices (Ledger Stax, Ledger Flex, Ledger Nano Gen5, Ledger Nano Classics) through direct e-commerce and authorized resellers. One-time purchase model with varying price points based on device features and screen size.
2. Crypto Transaction Services: Revenue generated from integrated third-party crypto services including buy, swap, and stake features. Ledger acts as an intermediary directing users to providers like Moonpay, Revolut, 1inch, and others, earning referral or transaction fees.
3. Ledger Enterprise: Subscription or licensing fees for Ledger Enterprise platform providing institutional-grade digital asset management, custody solutions, and organizational security features for businesses and financial institutions.
4. Ledger Trust Services: Subscription-based services including Ledger Recover (powered by Coincover) with monthly or annual recurring payments. Services may include automatic renewal unless cancelled by the user.
5. Recovery Solutions: Sale of recovery phrase backup solutions and related security products to help users protect access to their crypto assets.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels9 records

Core offering

Ledger manufactures hardware wallets (Ledger Stax, Ledger Flex, Ledger Nano Gen5, Ledger Nano Classics) that securely store cryptocurrency private keys offline using a Secure Element chip and proprietary Ledger OS. The Ledger Wallet application (formerly Ledger Live), available on mobile and desktop, pairs with the hardware to enable buying, swapping, staking, and managing 15,000+ cryptocurrencies across 100+ chains. Complementary services include Ledger Enterprise for institutions, Ledger Multisig, Ledger Card, and recovery solutions.

Product overview

Ledger provides a comprehensive cryptocurrency security ecosystem consisting of hardware wallets (Ledger Stax, Ledger Flex, Ledger Nano Gen5, Ledger Nano Classics) for secure offline private key storage, paired with the Ledger Wallet software application (available on desktop for Windows/macOS/Linux and mobile for iOS/Android) that serves as the management interface for buying, swapping, staking, and spending crypto. The ecosystem extends through complementary services including Ledger Multisig for institutional multi-signature transactions, Ledger Card for crypto spending, Ledger Recovery Solutions for backup access, and Ledger Trust Services for third-party integrated services like Ledger Recover via Coincover. Educational offerings include Ledger Academy and gamified engagement through Ledger Quest. Ledger Enterprise serves institutional clients while the internal Ledger Donjon team focuses on security research. The company holds over 20% of global crypto secured and has sold 8+ million hardware wallets with zero hacks.

Differentiator

Problem solved

Functional benefit

Brands

• Ledger Stax: Premium hardware wallet with 3.7 inch curved touchscreen
• Ledger Flex
• Ledger Nano
• Ledger Academy
• Ledger Enterprise
• Ledger Donjon
• Ledger Quest
• Ledger Multisig
• Ledger Card

Products and services

• Ledger Wallet (Desktop) Desktop application for managing cryptocurrency portfolios using Ledger hardware wallets. Supports Windows, macOS, and Linux. Enables buying, swapping, staking, and spending crypto with hardware security.
• Ledger Wallet (Mobile) Mobile application for iOS and Android that pairs with Ledger hardware wallets. Provides on-the-go cryptocurrency management, portfolio tracking, and dApp access.
• Ledger Stax Premium hardware wallet with 3.7 inch curved E Ink touchscreen. Flagship device for secure storage of private keys with premium design for portfolio management and DeFi exploration.
• Ledger Flex Mid-range hardware wallet featuring 2.8 inch GORILLA GLASS touchscreen. Standard device for buying, swapping, staking and building cryptocurrency portfolios.
• Ledger Nano Gen5 Entry-level hardware wallet with lightweight screen. Accessible device for managing crypto, logins, and digital life with clarity.
• Ledger Nano Classics Budget hardware wallet line with 1.1 inch screen. Reliable backup devices for swapping, staking and HODLing crypto at home or on the go.
• Ledger Enterprise All-in-one digital asset platform for institutional clients requiring enterprise-grade custody and management solutions.
• Ledger Card Crypto debit card enabling spending of cryptocurrency at 90+ million merchants worldwide, ATM withdrawals, and cashback rewards in BTC or stablecoins.

Quantifiable outcome

• Zero successful hacks on Ledger hardware devices
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CoincovercoreTechnology or IntegrationCoincover provides the Ledger Recover service integrated into the Ledger Trust Services platform, offering users encrypted backup and recovery solutions for their crypto assets through secure key fragmentation technology.
• San Antonio SpursminorOthersLedger is the Official Jersey Patch Partner of the San Antonio Spurs NBA team, providing brand visibility and sponsorship exposure in professional basketball as part of Ledger's marketing and brand awareness initiatives.
• Authorized Resellers and AffiliatescoreChannel Partner/ Reseller/ DistributorGlobal network of authorized resellers and affiliate partners who distribute and sell Ledger hardware wallets and accessories through their own retail and e-commerce channels.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tangem: Card-form-factor hardware wallet offering a more portable self-custody alternative to Ledger Nano, supported by a mobile app with comparable multi-asset coverage.
• BitBox02 (Shift Crypto): Swiss-made hardware wallet competing with Ledger Nano devices, focused on security-first design and dual-chip architecture for consumer self-custody.
• NGRAVE: Premium hardware wallet (ZERO) competing with Ledger Stax/Flex in the high-end, security-focused signer category, also emphasizing EAL-certified secure elements and offline key generation.
• SafePal: Hardware wallet maker offering S1 and S Pro devices plus a mobile app, competing directly with Ledger in the consumer self-custody segment with a similarly broad multi-chain, multi-asset positioning.
• Trezor (SatoshiLabs): Direct head-to-head competitor in self-custody hardware wallets, offering Trezor Safe devices that secure private keys offline with an open-source firmware approach—the most comparable product to Ledger's Nano and Stax lines.

Broad incumbents

• Fireblocks: Institutional digital asset custody and operations platform serving banks, trading firms, and corporates—direct competitor to Ledger Enterprise in the institutional custody and governance layer.
• BitGo: Institutional crypto custodian with multi-sig and qualified custody offerings, competing with Ledger Enterprise for enterprise and treasury-management digital asset mandates.
• Coinbase Wallet: Self-custody wallet from a major exchange, with broad chain support and easy fiat on-ramp; competes with Ledger Wallet at the consumer software-wallet layer and benefits from Coinbase's distribution.

Emerging players

• Trust Wallet: Mobile-first multi-chain self-custody wallet with broad token coverage and dApp browser, competing with Ledger Wallet as a free software alternative that also supports hardware signer pairing.
• MetaMask (Consensys): Leading software/hot self-custody wallet with a massive installed base and EVM-centric focus; overlaps with Ledger Wallet as a software interface and increasingly pairs with Ledger hardware for signing.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Ledger
• GitHubgithub.com/LedgerHQ
• YouTubeyoutube.com/Ledger
• Facebookfacebook.com/Ledger
• LinkedInlinkedin.com/company/ledgerhq
• Instagraminstagram.com/ledger
• TikToktiktok.com/@ledger

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ledger Live App Customer Service