What S-Enjoy Service Group does

S-Enjoy Service Group (新城悦服务) is a Chinese property management and integrated facility services company founded in 1996 and publicly listed on the Hong Kong Stock Exchange (ticker 1755), headquartered in Putuo, Shanghai. The company operates three core service divisions — 大社区服务 (Large Community Services), 大后勤服务 (Large Logistics / IFM Services), and 智慧服务 (Smart / Intelligent Services) — delivering residential property management, IFM, group catering, elevator lifecycle services, and smart building solutions across 8-9 regional companies plus professional and M&A subsidiaries covering East China, Jiangsu, Tianjin, Shaanxi, Sichuan, and Shandong.

The company's technology stack centers on proprietary platforms developed through 5+ years of continuous R&D investment: the 悦企通 (Yueqi Tong) platform with 悦XIN家+ appointment booking and butler evaluation functions, an anomaly information warning platform for risk management, and six vertical-specific smart solution suites (smart community, smart commercial, smart construction, smart hotel, smart healthcare, smart campus) built on a 'System Integration + Product R&D + Service Operation' model. Underlying capabilities include facial recognition access control, smart parking, building intercom, HVAC/fire/power management integrations, and IoT elevator monitoring, mostly delivered as rule-based automation and IoT integration rather than proprietary AI.

S-Enjoy Service generates revenue through contracted property management fees (subscription/recurring), managed-services contracts for IFM/catering/elevator work, professional services for smart system consulting and engineering, community value-added services (home furnishing, group buying, parking, asset management), and equity-partnership returns from majority stakes in regional property managers. Go-to-market is sales-led via three channels — full-contract (全委服务), equity partnership / JV, and professional services — targeting property developers, government entities, commercial/office owners, and institutional clients. The customer base spans residential developers (e.g., 新城璞樾春秋, 新城金樾府, 吴江风华上品花园), institutional IFM clients, and elevator asset owners via the Hitachi Elevator partnership, with a current portfolio exceeding 10,000 employees and operations across multiple Chinese provinces.

Name

S-Enjoy Service Group

Legal name

新城悦服务 (S-Enjoy Service Group)

Website

https://xinchengyue.com

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Services to Buildings and Dwellings (5617), Facilities Support Services (56121), Facilities Support Services (5612), Facilities Support Services (561210)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

akta.pro secondary industries

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Property management services
• Integrated facility management
• Smart community solutions
• Group catering services
• Elevator lifecycle services

Headquarters

HQ city

Putuo

HQ country

China

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Property Management Services: Core property management services covering residential communities, commercial properties, office buildings, and public facilities. Revenue generated through contracted management fees based on property area and service scope.
2. IFM Services (Integrated Facility Management): Customized professional services for multi-format properties including healthcare facilities, industrial parks, office buildings, commercial properties, universities, cultural venues, and government buildings. Provides comprehensive facility management solutions.
3. Group Catering Services: Property plus catering integrated solutions including corporate coffee breaks, cold banquet dinners, staff meals, buffet services, personalized one-on-one services, and business reception services.
4. Elevator Services: Full lifecycle elevator services including sales, installation, maintenance, modernization, testing, and IoT monitoring solutions.
5. Smart/Intelligent System Services: One-stop intelligent solutions covering system consulting, engineering design and construction, system operation and maintenance, and technical support services for residential, commercial, office, and individual properties.
6. Community Value-Added Services: Diverse community services including home furnishing (move-in packages, smart products), resource services (elevator advertising, charging stations), lifestyle services (group buying, delivery, community activities, health, elderly care, education), and property asset services (parking space sales, property transfer, leasing, renovation, management).
7. Equity Investment Returns: Revenue generated through equity partnerships where the company acquires partial or full equity stakes in target property management companies, sharing risks and profits with partners.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

S-Enjoy Service Group provides full lifecycle property management services across residential communities, commercial properties, and office buildings in China, complemented by Integrated Facility Management (IFM), group catering, and elevator lifecycle services for government, healthcare, educational, and institutional clients. The company also delivers one-stop smart/intelligent solutions covering smart community, smart commercial, smart construction, smart hotel, smart healthcare, and smart campus applications through a System Integration + Product R&D + Service Operation model.

Product overview

S-Enjoy Service Group operates as a multi-service platform offering three core service divisions: 大社区服务 (Large Community Services), 大后勤服务 (Large Logistics/IFM Services), and 智慧服务 (Smart/Intelligent Services). The 大社区服务 division provides full lifecycle community services including pre-intervention, sales sites, residential property, and community value-added services under the '极致六悦' service system. The 大后勤服务 division covers IFM, catering, and elevator services across diverse sectors including medical, industrial, commercial, educational, and public facilities. The 智慧服务 division delivers smart solutions across six verticals: smart community, smart commercial, smart construction, smart hotel, smart healthcare, and smart campus, built on a 'System Integration + Product R&D + Service Operation' model. The company also offers professional services including smart home, smart community, smart parking, and elevator maintenance through its professional services platform.

Differentiator

Problem solved

Functional benefit

Brands

• 极致六悦服务体系: Service system providing full lifecycle happiness service experience with six dimensions: 悦·管家, 悦·安心, 悦·美境, 悦·乐活, 悦·享家, 悦·智慧
• 橙管家服务体系
• 卓悦生活服务体系
• 悦XIN家+
• 悦企通

Products and services

• Large Community Services (大社区服务) Full lifecycle community service system covering pre-intervention, sales site, residential property, and community value-added services for residential customers, delivered through the Ultimate Six Joy (极致六悦) service system spanning butler, safety, beauty, vitality, home, and wisdom dimensions.
• Integrated Facility Management (IFM) Services Customized professional services across diverse property formats including medical institutions, industrial parks, office buildings, premium commercial properties, universities, cultural/exhibition venues, and municipal public facilities.
• Group Catering Services (团餐服务) Property + Catering integrated solutions including corporate coffee breaks, cold banquet dinners, staff meals, buffet services, one-on-one exclusive services, and business reception services for enterprise clients.
• Elevator Lifecycle Services (电梯服务) Full lifecycle elevator services including sales, installation, maintenance, modernization, inspection/testing, and IoT monitoring solutions for property developers, management companies, and building owners.
• Smart/Intelligent Services (智慧服务) One-stop intelligent solutions for residential communities, urban complexes, offices, and individual properties covering smart community, smart commercial, smart construction, smart hotel, smart healthcare, and smart campus applications, delivered through a System Integration + Product R&D + Service Operation model.
• Professional Services (专业服务) Comprehensive professional services covering intelligent system consulting, engineering design and construction, system operation and maintenance, and technical support services including smart home, smart community, smart construction site, smart commercial, smart parking, and elevator maintenance sub-services.

Quantifiable outcome

• Customer satisfaction reached new high since 2017 in 2025
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• 日立电梯（中国）有限公司 (Hitachi Elevator China)coreTechnology or Integration · 1 January 2023Strategic service partnership for elevator lifecycle management. S-Enjoy Service provides comprehensive elevator services including sales, installation, maintenance, and modernization. Awarded as Excellent Maintenance Service Provider by Hitachi Elevator China in 2023.
• 成都诚悦时代物业服务有限公司 (Chengdu Chengyue Shidai Property Services)coreStrategic or Co-development Partner · 1 July 2020S-Enjoy Service acquired 61.5% equity stake in Chengdu Chengyue Shidai, establishing comprehensive strategic partnership for residential and commercial property management services. The partnership enables mutual benefit through complementary advantages, joint development of benchmark services, and long-term win-win cooperation.
• 安悦居（日照）物业服务有限公司 (Anyueju Rizhao Property Services)coreStrategic or Co-development Partner · 1 July 2020Joint venture established between S-Enjoy Service and Rizhao Anjia Real Estate Development Co., Ltd. to create a model property management company in Rizhao, enabling regional deep cultivation and market expansion in the Shandong province region.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Greentown Service Group: HKEX-listed Chinese property management and lifestyle services company. Comparable in scope (residential, commercial, education, healthcare) and developer-affiliation structure.
• Times Neighborhood: HKEX-listed Chinese property management company. Comparable in residential focus, value-added community services, and affiliated developer model.
• Country Garden Services: Largest property management company in China, listed on HKEX. Directly comparable in residential property management, IFM, and value-added community services across China.
• KWG Living Group: HKEX-listed Chinese property management company serving residential and commercial properties. Comparable in mid-scale multi-service property management model.
• China Vanke Service: Major Chinese property management company affiliated with Vanke. Comparable in scale, residential + commercial service mix, and digital/smart property investments.
• China Overseas Property Holdings: HKEX-listed Chinese property management company affiliated with China Overseas Land. Direct peer in residential and commercial property management across mainland China.
• Sunac Services: HKEX-listed Chinese property manager with affiliated developer exposure. Comparable in business model and recent sector headwinds from Chinese real estate stress.
• Poly Property Services: HKEX-listed full-service property management company covering residential, commercial, and public facilities. Comparable in service breadth and developer-affiliation model.
• A-Living Services: HKEX-listed Chinese property management company affiliated with Agile Group. Comparable in residential management scale, value-added services, and smart property initiatives.
• China Resources Mixc Lifestyle Services: Major HKEX-listed Chinese property manager offering residential management plus commercial and IFM services. Comparable scale, business model, and customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about S-Enjoy Service Group