Solution Dynamics Group
Solution Dynamics Group (NZX: SDL) is a publicly listed CCM SaaS provider offering AI-powered multilingual customer communications and managed print/mail services through a 300+ provider network spanning 50 countries, serving large enterprises and nonprofits globally.
- Company typePublic
- Founded1995
- HeadquartersWorcester, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Solution Dynamics Group does
Solution Dynamics Group, legally Solution Dynamics Limited (NZX: SDL), is a publicly listed Customer Communications Management (CCM) company headquartered in Auckland, New Zealand, with regional offices in New York and Newcastle, UK, and a network of 300+ local print and mail service providers across 50 countries. The company operates a cloud-based SaaS platform built on AWS with MACH architecture (Microservices, API-first, Cloud-native, Headless) that unifies email, SMS, and physical print mail communications, with full functionality exposed through Print, Email, and SMS APIs for CRM/ERP integration. Its core product suite includes GenComm AI for AI-powered multilingual content creation and translation across 130+ languages, ADAM (Advanced Digital Assets Management) for centralized content and workflow management, and the Crisis Communications Management Workflow module.
The business monetizes through three revenue streams: SaaS subscriptions for the CCM platform, per-piece managed print and mail services routed dynamically through its global service provider network, and professional services for implementation, integration, and custom solution development. Go-to-market is enterprise sales-led with channel partners for fulfillment, supported by strategic partnerships with EY for financial services compliance communications and NetHope for nonprofit outreach. Pricing is quote-based and tailored per enterprise requirement.
Solution Dynamics serves large global enterprises and nonprofits across financial services, utilities, telecommunications, healthcare, dental software, and cybersecurity, with approximately 65% of revenue generated internationally. Notable customers include World Vision International (communications across 187 countries), Watercare (Auckland Council), EY, a Top 3 global cybersecurity firm, a Big 4 firm serving a credit card provider in India, a leading global dental practice software provider, and a global communications technology company. The company holds SOC 2 Type II, HIPAA, ISO 27001:2022, and Toitū Enviromark Gold certifications, and operates under the leadership of CEO Patrick Brand (appointed November 2021, ex-Pitney Bowes).
Solution Dynamics Group firmographics
Firmographics- Name
- Solution Dynamics Group
- Legal name
- Solution Dynamics Limited
- Website
- https://solutiondynamics.com
- Company type
- Public
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Solution Dynamics Group (NZX: SDL) is a publicly listed CCM SaaS provider offering AI-powered multilingual customer communications and managed print/mail services through a 300+ provider network spanning 50 countries, serving large enterprises and nonprofits globally.
- Ownership category
- akta.pro rank
Solution Dynamics Group industry classification
Industry- Product category
- Customer Communications Management (CCM) Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Model Hosting, Serving & Inference Platforms (HDAAACAB)
Keywords
Where Solution Dynamics Group is headquartered
LocationHeadquarters
- HQ city
- Worcester
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Solution Dynamics Group business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Infrastructure, Marketing or Sales
Revenue model
- SaaS Subscription: Subscription-based pricing model for access to the CCM SaaS platform including GenComm AI, ADAM, and multichannel communications capabilities. Pricing based on usage volume and feature tiers.
- Managed Print and Mail Services: Managed services for global print and mail operations through a network of 300+ service providers. Revenue generated per piece mailed with dynamic routing optimization for cost efficiency.
- Professional Services: Implementation, integration, and consulting services for enterprise clients requiring custom CCM solutions and system integration with existing CRM/ERP platforms.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Solution Dynamics Group product offering
Product offeringCore offering
Solution Dynamics provides a cloud-based SaaS Customer Communications Management (CCM) platform that enables organizations to create, translate, and deliver personalized customer communications across email, SMS, and physical print mail. Its GenComm AI module offers multilingual content creation and translation in 130+ languages, while a global network of 300+ local print and mail service providers in 50 countries handles distributed physical mail fulfillment with dynamic routing optimization. The platform targets large global enterprises, nonprofits, and government entities requiring compliant, cost-effective omnichannel communications.
Product overview
Solution Dynamics offers a unified SaaS-based Customer Communications Management (CCM) platform with modular components. The core GenComm AI platform provides AI-powered multilingual communications with translation in 130+ languages, supported by the ADAM digital assets management module. The platform integrates Print Mail, Multichannel Communications (email, SMS, print), and Creative Services modules. Additional solutions include International Mail Management, Nonprofit Communications Solutions, and Enterprise Multichannel Communication Solutions. The Crisis Communications Management Workflow and configurable MACH architecture enable deployment flexibility. All functionality is exposed through APIs (Print, Email, SMS) enabling integration with existing CRM/ERP systems.
Differentiator
Problem solved
Functional benefit
Brands
- GenComm AI™: AI-powered customer communication solution enabling creation, translation and management of multilingual content for customer communications across 130+ languages
- ADAM
Products and services
- GenComm AI AI-powered customer communications platform enabling businesses, governments, and charities to create, translate, and manage multilingual content for customer communications. Offers instant translations in 130+ languages with up to 80% cost savings versus traditional manual translation methods.
- Print Mail Mail management solutions for every communication type including marketing, finance, and compliance. Features data management, document design/composition, high-volume printing, postage optimization, and delivery tracking.
- Multichannel Communications Next-generation Customer Communications Management platform supporting email, SMS, and physical print mail. Enables organisations to reach customers through their preferred mediums with consistent messaging across all touchpoints.
- Creative Services Professional design services including pre-designed templates for print and digital, product UX & UI, and web design. Blends creativity with strategic thinking for impactful communications.
- International Mail Management Global print, mail and postage management service using a network of 300+ local service providers across 50 countries. Dynamically optimises print and mail locations to reduce costs by up to 50% and delivery times.
- Nonprofit Communications Solutions Tailored CCM solutions for charities and NGOs to deliver personalised and impactful supporter communications at scale while reducing postage costs and staff time.
- Enterprise Multichannel Communication Solutions Global CCM solutions for enterprises to manage complex customer communications across multiple channels, integrating with over 300 print and mail service providers worldwide.
- SaaS Platform Industry-leading global CCM software-as-a-service platform providing microservices architecture, cloud-based deployment on AWS, API access, and headless decoupled front-end. Designed to meet complex organisational customer communication needs.
Quantifiable outcome
- Up to 80% cost savings on translations compared to traditional manual methods
- +5 more outcomes
Companies that use Solution Dynamics Group
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Solution Dynamics Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
Solution Dynamics Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- The GRI Marketing GroupminorBrian Snider merged his 38-year-old marketing agency The GRI Marketing Group with Solution Dynamics in November 2024. GRI became Solution Dynamics' internal marketing agency. Brian Snider now serves as Global CMO and Enterprise Sales Director N.A., responsible for all marketing functions globally and increasing sales in North America.
- EY (Ernst & Young)coreEY implemented Solution Dynamics' Global Customer Communications platform for KYC and AML compliance notice communications. Solution Dynamics provides distributed print services for global financial services firm compliance programs across Asia, North America, and Europe. Higher response rates from printed in-country communications vs digital outreach.
- NetHopeminorSolution Dynamics is an exhibitor at the annual NetHope Global Summit for the global nonprofit and technology sector. Collaboration opportunity to engage with international non-profits on supporter communications and digital transformation.
- World Vision InternationalcoreLong-term strategic partnership since 2019/2021 for global nonprofit communications. Solution Dynamics delivers end-to-end management of World Vision's global sponsor communications, enabling digital transformation that saved millions of dollars annually and liberated 10,000+ staff hours across 54 offices worldwide. Partnership extends to community support in Sarlahi, Nepal since 2021.
Scale indicators9 records
Recent moves6 records
Expansion highlights7 records
Solution Dynamics Group competitors and assessment
Company assessmentDirect peers
- Doxim: Doxim provides CCM and document automation software targeted at financial services, insurance, and healthcare — directly overlapping with Solution Dynamics' regulated-vertical customer base (e.g., credit card provider in India, top-3 cybersecurity firm).
- Smart Communications: Smart Communications is a leading CCM and customer journey platform vendor used heavily by financial services and insurance firms. It directly competes with Solution Dynamics' GenComm AI and multichannel communications offerings for enterprise CCM deals.
- Quadient: Quadient is a publicly listed CCM and customer experience automation vendor offering Inspire Suite for customer communications management, plus mailing and parcel lockers. It is a direct competitor to Solution Dynamics in regulated enterprise CCM, print/mail, and customer journey orchestration.
Emerging players
- Messagepoint: Messagepoint is a CCM vendor focused on content management and customer journey orchestration with AI-assisted authoring. Comparable as an emerging AI-led CCM peer to Solution Dynamics' GenComm AI offering.
- Ecrion (Now part of Doxim): Ecrion was a CCM software vendor specializing in customer communications generation and document automation, and is now part of Doxim; its offerings overlap with Solution Dynamics' document composition and multichannel delivery.
Broad incumbents
- Toppan Merrill: Toppan Merrill is a large provider of integrated CCM, regulatory disclosure, and print/mail services for regulated industries. It competes with Solution Dynamics in financial services compliance communications and high-volume print production.
- Ricoh (Document Services): Ricoh is a global provider of document management, mail/print services, and workflow automation. Its document services and direct-mail capabilities overlap with Solution Dynamics' International Mail Management and managed print services.
- Adobe Experience Cloud (Adobe Document Services): Adobe Experience Cloud and Adobe Document Services bundle customer journey orchestration, document generation, and analytics into a broader enterprise CX platform — a broad incumbent in the same CCM/customer communications space as Solution Dynamics.
- OpenText: OpenText is a large enterprise information management vendor with Exstream and TeamWorks CCM products, plus broader content services. It is a broad incumbent competing with Solution Dynamics for enterprise CCM RFPs, particularly in regulated industries.
- Pitney Bowes: Pitney Bowes is a global mailing and shipping technology company with a long-standing Document Messaging Technologies division. Several senior Solution Dynamics executives (CEO Patrick Brand, VP Jeff Knight) came from Pitney Bowes, and its SendPro / mail management solutions overlap directly with Solution Dynamics' International Mail Management offering.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Solution Dynamics Group social profiles
Digital presenceSolution Dynamics Group compliance and trust
Trust signalCompliance4 records
Solution Dynamics Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Solution Dynamics Group leadership team
Management profileNumber of profiles
Profiles12 records
Solution Dynamics Group subsidiaries and ownership
Company hierarchySubsidiaries1 record
Solution Dynamics Group funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Solution Dynamics Group M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Solution Dynamics Group
What does Solution Dynamics Group do?
Solution Dynamics provides a cloud-based SaaS Customer Communications Management (CCM) platform that enables organizations to create, translate, and deliver personalized customer communications across email, SMS, and physical print mail. Its GenComm AI module offers multilingual content creation and translation in 130+ languages, while a global network of 300+ local print and mail service providers in 50 countries handles distributed physical mail fulfillment with dynamic routing optimization. The platform targets large global enterprises, nonprofits, and government entities requiring compliant, cost-effective omnichannel communications.
Is Solution Dynamics Group a public or private company?
Solution Dynamics Group is a public company. It is classified as public and is currently operating.
When was Solution Dynamics Group founded?
Solution Dynamics Group was founded in 1995. It employs 51 to 100 people.
Where is Solution Dynamics Group based?
Solution Dynamics Group is headquartered in Worcester, United States, in the North America region.
How does Solution Dynamics Group make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are managed Print and Mail Services and professional Services.
Who are Solution Dynamics Group's main competitors?
Direct peers on record are Doxim, Smart Communications and Quadient. Emerging players are Messagepoint and Ecrion (Now part of Doxim). Broad incumbents are Toppan Merrill, Ricoh (Document Services), Adobe Experience Cloud (Adobe Document Services), OpenText and Pitney Bowes.
Does Solution Dynamics Group have an API?
Yes. Solution Dynamics exposes all functionality through an extensive set of APIs and web services. The platform offers Print API, Email API, and SMS API for integration purposes. APIs enable organizations to integrate the CCM platform into their existing CRM/ERP systems and automate communications workflows.
What industry is Solution Dynamics Group in?
Solution Dynamics Group's product category is Customer Communications Management (CCM) Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAACAB, Model Hosting, Serving & Inference Platforms. Its NAICS code is 51821 and its SIC code is 7372.