Solution Dynamics Group

What Solution Dynamics Group does

Solution Dynamics Group, legally Solution Dynamics Limited (NZX: SDL), is a publicly listed Customer Communications Management (CCM) company headquartered in Auckland, New Zealand, with regional offices in New York and Newcastle, UK, and a network of 300+ local print and mail service providers across 50 countries. The company operates a cloud-based SaaS platform built on AWS with MACH architecture (Microservices, API-first, Cloud-native, Headless) that unifies email, SMS, and physical print mail communications, with full functionality exposed through Print, Email, and SMS APIs for CRM/ERP integration. Its core product suite includes GenComm AI for AI-powered multilingual content creation and translation across 130+ languages, ADAM (Advanced Digital Assets Management) for centralized content and workflow management, and the Crisis Communications Management Workflow module.

The business monetizes through three revenue streams: SaaS subscriptions for the CCM platform, per-piece managed print and mail services routed dynamically through its global service provider network, and professional services for implementation, integration, and custom solution development. Go-to-market is enterprise sales-led with channel partners for fulfillment, supported by strategic partnerships with EY for financial services compliance communications and NetHope for nonprofit outreach. Pricing is quote-based and tailored per enterprise requirement.

Solution Dynamics serves large global enterprises and nonprofits across financial services, utilities, telecommunications, healthcare, dental software, and cybersecurity, with approximately 65% of revenue generated internationally. Notable customers include World Vision International (communications across 187 countries), Watercare (Auckland Council), EY, a Top 3 global cybersecurity firm, a Big 4 firm serving a credit card provider in India, a leading global dental practice software provider, and a global communications technology company. The company holds SOC 2 Type II, HIPAA, ISO 27001:2022, and Toitū Enviromark Gold certifications, and operates under the leadership of CEO Patrick Brand (appointed November 2021, ex-Pitney Bowes).

Name

Solution Dynamics Group

Legal name

Solution Dynamics Limited

Website

https://solutiondynamics.com

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Solution Dynamics Group (NZX: SDL) is a publicly listed CCM SaaS provider offering AI-powered multilingual customer communications and managed print/mail services through a 300+ provider network spanning 50 countries, serving large enterprises and nonprofits globally.

Ownership category

akta.pro rank

Product category

Customer Communications Management (CCM) Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Model Hosting, Serving & Inference Platforms (HDAAACAB)

Keywords

• Customer communications management
• Multilingual communication platform
• Cloud CCM software
• Print mail management
• AI translation services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Subscription: Subscription-based pricing model for access to the CCM SaaS platform including GenComm AI, ADAM, and multichannel communications capabilities. Pricing based on usage volume and feature tiers.
2. Managed Print and Mail Services: Managed services for global print and mail operations through a network of 300+ service providers. Revenue generated per piece mailed with dynamic routing optimization for cost efficiency.
3. Professional Services: Implementation, integration, and consulting services for enterprise clients requiring custom CCM solutions and system integration with existing CRM/ERP platforms.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Solution Dynamics provides a cloud-based SaaS Customer Communications Management (CCM) platform that enables organizations to create, translate, and deliver personalized customer communications across email, SMS, and physical print mail. Its GenComm AI module offers multilingual content creation and translation in 130+ languages, while a global network of 300+ local print and mail service providers in 50 countries handles distributed physical mail fulfillment with dynamic routing optimization. The platform targets large global enterprises, nonprofits, and government entities requiring compliant, cost-effective omnichannel communications.

Product overview

Solution Dynamics offers a unified SaaS-based Customer Communications Management (CCM) platform with modular components. The core GenComm AI platform provides AI-powered multilingual communications with translation in 130+ languages, supported by the ADAM digital assets management module. The platform integrates Print Mail, Multichannel Communications (email, SMS, print), and Creative Services modules. Additional solutions include International Mail Management, Nonprofit Communications Solutions, and Enterprise Multichannel Communication Solutions. The Crisis Communications Management Workflow and configurable MACH architecture enable deployment flexibility. All functionality is exposed through APIs (Print, Email, SMS) enabling integration with existing CRM/ERP systems.

Differentiator

Problem solved

Functional benefit

Brands

• GenComm AI™: AI-powered customer communication solution enabling creation, translation and management of multilingual content for customer communications across 130+ languages
• ADAM

Products and services

• GenComm AI AI-powered customer communications platform enabling businesses, governments, and charities to create, translate, and manage multilingual content for customer communications. Offers instant translations in 130+ languages with up to 80% cost savings versus traditional manual translation methods.
• Print Mail Mail management solutions for every communication type including marketing, finance, and compliance. Features data management, document design/composition, high-volume printing, postage optimization, and delivery tracking.
• Multichannel Communications Next-generation Customer Communications Management platform supporting email, SMS, and physical print mail. Enables organisations to reach customers through their preferred mediums with consistent messaging across all touchpoints.
• Creative Services Professional design services including pre-designed templates for print and digital, product UX & UI, and web design. Blends creativity with strategic thinking for impactful communications.
• International Mail Management Global print, mail and postage management service using a network of 300+ local service providers across 50 countries. Dynamically optimises print and mail locations to reduce costs by up to 50% and delivery times.
• Nonprofit Communications Solutions Tailored CCM solutions for charities and NGOs to deliver personalised and impactful supporter communications at scale while reducing postage costs and staff time.
• Enterprise Multichannel Communication Solutions Global CCM solutions for enterprises to manage complex customer communications across multiple channels, integrating with over 300 print and mail service providers worldwide.
• SaaS Platform Industry-leading global CCM software-as-a-service platform providing microservices architecture, cloud-based deployment on AWS, API access, and headless decoupled front-end. Designed to meet complex organisational customer communication needs.

Quantifiable outcome

• Up to 80% cost savings on translations compared to traditional manual methods
• +5 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Four partnerships are on record, tiered minor and core.

• The GRI Marketing GroupminorGTM or Marketing Partner · 1 November 2024Brian Snider merged his 38-year-old marketing agency The GRI Marketing Group with Solution Dynamics in November 2024. GRI became Solution Dynamics' internal marketing agency. Brian Snider now serves as Global CMO and Enterprise Sales Director N.A., responsible for all marketing functions globally and increasing sales in North America.
• EY (Ernst & Young)coreImplementation/ SI/ Consulting Partner · 1 October 2023EY implemented Solution Dynamics' Global Customer Communications platform for KYC and AML compliance notice communications. Solution Dynamics provides distributed print services for global financial services firm compliance programs across Asia, North America, and Europe. Higher response rates from printed in-country communications vs digital outreach.
• NetHopeminorStrategic or Co-development Partner · 1 October 2023Solution Dynamics is an exhibitor at the annual NetHope Global Summit for the global nonprofit and technology sector. Collaboration opportunity to engage with international non-profits on supporter communications and digital transformation.
• World Vision InternationalcoreStrategic or Co-development Partner · 1 January 2021Long-term strategic partnership since 2019/2021 for global nonprofit communications. Solution Dynamics delivers end-to-end management of World Vision's global sponsor communications, enabling digital transformation that saved millions of dollars annually and liberated 10,000+ staff hours across 54 offices worldwide. Partnership extends to community support in Sarlahi, Nepal since 2021.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Doxim: Doxim provides CCM and document automation software targeted at financial services, insurance, and healthcare — directly overlapping with Solution Dynamics' regulated-vertical customer base (e.g., credit card provider in India, top-3 cybersecurity firm).
• Smart Communications: Smart Communications is a leading CCM and customer journey platform vendor used heavily by financial services and insurance firms. It directly competes with Solution Dynamics' GenComm AI and multichannel communications offerings for enterprise CCM deals.
• Quadient: Quadient is a publicly listed CCM and customer experience automation vendor offering Inspire Suite for customer communications management, plus mailing and parcel lockers. It is a direct competitor to Solution Dynamics in regulated enterprise CCM, print/mail, and customer journey orchestration.

Emerging players

• Messagepoint: Messagepoint is a CCM vendor focused on content management and customer journey orchestration with AI-assisted authoring. Comparable as an emerging AI-led CCM peer to Solution Dynamics' GenComm AI offering.
• Ecrion (Now part of Doxim): Ecrion was a CCM software vendor specializing in customer communications generation and document automation, and is now part of Doxim; its offerings overlap with Solution Dynamics' document composition and multichannel delivery.

Broad incumbents

• Toppan Merrill: Toppan Merrill is a large provider of integrated CCM, regulatory disclosure, and print/mail services for regulated industries. It competes with Solution Dynamics in financial services compliance communications and high-volume print production.
• Ricoh (Document Services): Ricoh is a global provider of document management, mail/print services, and workflow automation. Its document services and direct-mail capabilities overlap with Solution Dynamics' International Mail Management and managed print services.
• Adobe Experience Cloud (Adobe Document Services): Adobe Experience Cloud and Adobe Document Services bundle customer journey orchestration, document generation, and analytics into a broader enterprise CX platform — a broad incumbent in the same CCM/customer communications space as Solution Dynamics.
• OpenText: OpenText is a large enterprise information management vendor with Exstream and TeamWorks CCM products, plus broader content services. It is a broad incumbent competing with Solution Dynamics for enterprise CCM RFPs, particularly in regulated industries.
• Pitney Bowes: Pitney Bowes is a global mailing and shipping technology company with a long-standing Document Messaging Technologies division. Several senior Solution Dynamics executives (CEO Patrick Brand, VP Jeff Knight) came from Pitney Bowes, and its SendPro / mail management solutions overlap directly with Solution Dynamics' International Mail Management offering.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sol_dyn
• LinkedInlinkedin.com/company/solution-dynamics-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solution Dynamics Group