What EIH Limited does

EIH Limited is the publicly-listed flagship company (NSE: EIHOTEL) of The Oberoi Group, operating one of India's largest luxury hotel portfolios with 30 owned and managed hotels across 22 locations in 5 countries (India, Indonesia/Bali/Lombok, Mauritius, Egypt, Morocco), plus two luxury Nile cruisers and ~3,967 keys. Founded by Rai Bahadur Mohan Singh Oberoi in 1934 (incorporated 1949), the company runs three brands — Oberoi Hotels & Resorts (luxury), Trident Hotels (premium business), and Maidens Hotel (heritage boutique, est. 1903). The customer base comprises luxury leisure travellers (increasingly affluent domestic travellers substituting for outbound travel), business and corporate travellers (corporate rate agreements and MICE at Trident city hotels), and international tourists.

The platform architecture is built around the Oberoi Contact Centre (OCC) — a 24x7 centralized reservations and revenue management hub operational since 2002 — integrating Opera Reservation System (ORS), Opera Property Management System, AVAYA telephony with call recording, the IdeaS forecasting and inventory tool, the Vision revenue management network, and a TRUST interface for seamless online booking. The "Heart of the House" is a cloud-hosted finance, legal, and vendor payment automation centre. Front-of-house, the iPad-based Oberoi Enhance system controls in-room technology, room service, spa bookings, and bill settlement at flagship Oberoi properties.

EIH's revenue model combines room revenue (luxury suite rates up to ₹30 lakh per night reported at peak events), food and beverage (staycation packages bundling butler service, spa, dining credits), ancillary businesses (Oberoi Flight Services catering up to 18,000 meals/day in Delhi and 3,500 in Kolkata for leading international airlines; Oberoi Airport Services restaurants and lounges; EIH Aviation charter services; and a 40%-held Avis India JV), plus Nile cruise revenue. Distribution is primarily direct through brand websites, the Oberoi Contact Centre, and corporate sales, supplemented by GDS and OTA channels and the O&MO Alliance with Mandarin Oriental. Geopolitical disruption to outbound Indian travel and rupee weakness have shifted demand toward Oberoi's domestic luxury offerings, supporting occupancy despite near-term renovation disruption to flagship properties.

Name

EIH Limited

Legal name

EIH Limited

Website

https://eihltd.com

Company type

Public

Founded year

1934

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

EIH Limited is the publicly-listed flagship of The Oberoi Group, operating 30 owned and managed luxury hotels under the Oberoi, Trident, and Maidens brands across India and 4 international countries, plus Nile cruisers, airline catering, and charter services targeting affluent leisure and corporate travellers.

Ownership category

akta.pro rank

Headquarters

HQ city

Delhi

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Hotel Room Revenue: Primary revenue stream from room rentals across owned and managed luxury hotel properties under Oberoi Hotels & Resorts and Trident Hotels brands. Revenue driven by occupancy rates, average daily rates (ADR), and RevPAR across metro and leisure destinations in India and internationally.
2. Food and Beverage (F&B): In-hotel dining experiences including restaurants, bars, lounges, and room service across all properties. Bundled with staycation packages including butler services, spa treatments, dining credits, and club access to drive F&B revenue.
3. Oberoi Flight Services: Flight catering operations serving leading international airlines from facilities in New Delhi (capacity up to 18,000 meals per day) and Kolkata (up to 3,500 meals per day), maintaining international hygiene standards.
4. Oberoi Airport Services: Restaurant and lounge operator in several domestic and international airports in India, including 10-year contracts with airport authorities for snack bars and restaurants at Mumbai terminals.
5. Car Rental – Avis India: Car rental business operated through Mercury Car Rentals Private Limited, a joint venture with AVIS Europe, in which EIH holds 40% equity interest.
6. EIH Aviation – Air Charter Services: Business aircraft charter services under EIH Aviation vertical.
7. Nile Cruisers (Egypt): Luxury river cruise operations through The Oberoi Zahra and The Oberoi Philae on the Nile in Egypt.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

EIH Limited operates and manages luxury hotels and resorts under the Oberoi Hotels & Resorts, Trident Hotels, and Maidens Hotel brands across India and select international destinations. The company also operates two luxury Nile cruisers in Egypt, airline catering services (Oberoi Flight Services), airport restaurants and lounges (Oberoi Airport Services), air charter services (EIH Aviation), and holds a 40% stake in the Avis India car rental business. The company runs 30 owned/managed properties with 3,967 rooms across 5 countries.

Product overview

EIH Limited operates a diversified luxury hospitality portfolio across three hotel brands: Oberoi Hotels & Resorts (luxury properties in India and internationally including Bali, Mauritius, Egypt, Morocco, Lombok, and Indonesia), Trident Hotels (premium business hotels across Indian cities), and Maidens Hotel (heritage boutique property in Delhi). The company also operates two luxury Nile cruisers (The Oberoi Zahra and The Oberoi Philae) in Egypt. Beyond hotels, EIH has expanded into ancillary services including Oberoi Flight Services (airline catering across 4 cities), Avis India car rentals (40% joint venture), EIH Aviation (charter services), and Oberoi Airport Services (airport restaurants and lounges). The company utilizes proprietary technology including Oberoi Enhance (iPad-based in-room control system) and the Oberoi Contact Centre (centralized 24x7 reservation system).

Differentiator

Problem solved

Functional benefit

Brands

• Oberoi Hotels & Resorts: Luxury hotel brand offering premium hospitality services with properties across India and internationally including Indonesia, Mauritius, Egypt, and Morocco.
• Trident Hotels
• Maidens Hotel

Products and services

• Oberoi Hotels & Resorts

Quantifiable outcome

• 67% guest repeat ratio driven by personalised email feedback and service excellence
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Luxmi Tea Co Private LimitedcoreStrategic or Co-development Partner · 15 December 2025EIH Limited signed a management agreement with Luxmi Tea Co Private Limited to develop and operate a 25-key luxury Oberoi resort at the Makaibari Tea Estate in Darjeeling, scheduled to open in 2030. The estate, established in 1859, is recognised for its biodiversity, organic farming, and community development model. Investment is approximately ₹100 crore. Design is by Nava Design Studios Co, Bangkok.
• Mercury Car Rentals Private Limited (Avis India)minorStrategic or Co-development PartnerJoint venture with AVIS Europe for car rental business in India. EIH holds 40% equity interest in Mercury Car Rentals Private Limited, which operates the Avis India car rental brand across India.
• Mandarin Oriental (O&MO Alliance)coreStrategic or Co-development PartnerThe O&MO Alliance brings together Oberoi Hotels & Resorts and Mandarin Oriental, two award-winning hotel groups, with guests at the heart of their shared purpose. The alliance enables cross-referrals, co-marketing, and expanded guest access across both luxury hotel portfolios.
• MUFG Intime India Private Limited (RTA)minorOthersRegistrar and Share Transfer Agent (RTA) for EIH Limited handling shareholder services, transfer of shares, KYC processing, and dividend distributions. Located at Noble Heights, Janakpuri, New Delhi.

Scale indicators14 records

Recent moves12 records

Expansion highlights6 records

Broad incumbents

• Mandarin Oriental: Global ultra-luxury hotel group and O&MO Alliance partner of Oberoi. Highly comparable on luxury positioning, average daily rates, and guest profile, though Mandarin Oriental has limited India presence compared to Oberoi's dominant footprint.
• Marriott International: Global hospitality giant with extensive luxury presence (Ritz-Carlton, St. Regis, JW Marriott) in India. Operates as a broad incumbent across multiple price tiers, with the luxury portfolio directly competitive with Oberoi's premium properties.
• Hyatt Hotels Corporation: Global hospitality major with Park Hyatt and Andaz luxury brands in India, directly competing with Oberoi in major metros. Operates as a broad incumbent with significant presence in business and leisure segments beyond luxury.
• Accor: Global hospitality group operating Raffles, Fairmont, Sofitel, and other luxury and premium brands in India. Comparable as a broad incumbent covering multiple price tiers with overlap to Oberoi's luxury and premium-leisure offerings.
• Hilton Worldwide: Global hotel major with Conrad and Waldorf Astora luxury brands operating in India. While serving overlapping luxury corporate and leisure demand as Oberoi, Hilton operates broadly across multiple segments and geographies worldwide.

Direct peers

• Indian Hotels Company (Taj Hotels): Indian Hotels Company operates the Taj brand, India's largest and most direct luxury hotel competitor to Oberoi. Both compete in the same metro and leisure destinations with comparable 5-star luxury offerings and similar corporate/MICE client base.
• Lemon Tree Hotels: India's largest mid-market hotel chain by inventory. While positioned in the upper-midscale segment (vs Oberoi's luxury), it competes for many of the same corporate and domestic travellers in Tier-1 cities where Oberoi operates Trident properties.
• ITC Hotels: ITC Hotels operates luxury (ITC Grand, ITC Royal Bengal) and premium brands (Welcomhotel) across India. Directly comparable in segment positioning, business traveller focus, and geographic coverage with Oberoi and Trident.
• The Leela Palaces, Hotels and Resorts: The Leela is a domestic luxury hotel chain focused on palaces and premium business hotels in India. Directly competes with Oberoi in the ultra-luxury segment in cities like Delhi, Mumbai, Bangalore, and Udaipur.

Regional players

• Minor International: Thailand-based hospitality group operating Anantara, Avani, and NH Collection brands across Asia, Africa, and the Middle East. Comparable on luxury resort positioning and Asian luxury traveller base, though it primarily serves Southeast Asia rather than South Asia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EIH Limited