disAbility Cornwall & Isles of Scilly

What disAbility Cornwall & Isles of Scilly does

disAbility Cornwall & Isles of Scilly is a user-led Disabled People's Organisation (DPO) and registered charity (No: 1140925) incorporated as a company limited by guarantee (No: 07436153), headquartered in Hayle, Cornwall, UK. Founded in 1997 as the Cornwall Disability Forum, the organisation supports people of all ages living with long-term health conditions or disabilities, along with their carers and families, across Cornwall and the Isles of Scilly — a market where 28% of the population lives with a long-term health condition or disability. Its service portfolio includes the Disability Information & Advice Line (DIAL), Payroll & Managed Accounts (PAMAS), Dementia Together Cornwall, Humans Cornwall support broker service, the Cornwall Memory Cafe Network, the Advocacy Fellows, the Moment Makers, and the Safe Places Scheme, all delivered through a free membership model and professional referral pathways.

The organisation operates a multi-domain digital ecosystem across disabilitycornwall.org.uk, humans-cornwall.co.uk, cornwalldisabilityalliance.co.uk, cornwallmemorycafes.co.uk, and thepacollective.co.uk, complemented by the DISCOVER Voices podcast and multimedia network (YouTube and Spotify). Core technology is website-based service delivery with no proprietary platform, API, or mobile application; no AI/ML capabilities, data assets, or technical integrations are disclosed. The DISCOVER Magazine, a quarterly publication produced over 25 years (1997–2023, 49 editions), is a notable content legacy asset.

Revenue is generated primarily through charitable grants and contracts from public sector and foundation funders — including Cornwall Council, NHS Cornwall and Isles of Scilly ICB, the National Lottery Community Fund, BBC Children in Need, the Masonic Charitable Foundation, Skills for Care, the Royal Cornwall Hospitals NHS Trust, and the Cornwall Community Foundation — supplemented by voluntary donations and an easyfundraising affiliate channel. All services are free to beneficiaries; membership is free. The organisation reinvests all income into charitable activities and is governed by a Board where at least 75% of members have lived experience of disability or caring roles. Day-to-day operations are led by Chief Executive Jane Johnson MBE.

Name

disAbility Cornwall & Isles of Scilly

Legal name

disAbility Cornwall & Isles of Scilly

Website

https://disabilitycornwall.org.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

disAbility Cornwall & Isles of Scilly is a user-led registered charity providing free information, advice, advocacy, dementia support, payroll services, and community programmes to people with long-term health conditions or disabilities and their carers across Cornwall and the Isles of Scilly.

Ownership category

akta.pro rank

Headquarters

HQ city

Hayle

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Charitable Funding & Grants: Primary revenue stream from grants and funding from government bodies, NHS, and charitable foundations. Funders include Cornwall Council, NHS Cornwall and Isles of Scilly ICB, The Masonic Charitable Foundation, Skills for Care, BBC Children In Need, The Lions Club, Cornwall Community Foundation, Royal Cornwall Hospitals NHS Trust, The Clare Milne Trust, and National Lottery Community Fund.
2. Donations: Voluntary donations from individuals and organizations. Accepts one-off donations, regular giving, corporate sponsorship, fundraising partnerships, and legacy giving.
3. Membership: Free membership program that engages community members and keeps them connected to services and activities.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

disAbility Cornwall & Isles of Scilly is a user-led Disabled People's Organisation that delivers professional disability advice, payroll and managed accounts, dementia support, advocacy, and community engagement services for people with long-term health conditions or disabilities, and their carers, across Cornwall and the Isles of Scilly. Its portfolio centres on the Disability Information & Advice Line (DIAL), PAMAS, Dementia Together Cornwall, Humans Cornwall, The Advocacy Fellows, The Moment Makers, the Cornwall Memory Cafe Network, and the DISCOVER Voices media network.

Product overview

disAbility Cornwall & Isles of Scilly operates as a user-led Disabled People's Organisation (DPO) offering a portfolio of interconnected support services for people with disabilities, long-term health conditions, dementia, and their carers across Cornwall and the Isles of Scilly. The core service suite includes the Disability Information & Advice Line (DIAL), Payroll & Managed Accounts (PAMAS), Dementia Together Cornwall, Humans Cornwall support broker services, and the Cornwall Memory Cafe Network. Youth-focused programmes include The Advocacy Fellows and The Moment Makers. The DISCOVER Voices Media Network provides podcasts and video content. These services are complemented by membership programmes, the Safe Places Scheme, and various publications, all unified by the organisation's mission to Represent, Include, Support, and Empower (RISE).

Differentiator

Problem solved

Functional benefit

Brands

• Humans Cornwall: NHS space support service providing daily support to individuals following accidents or life changes.
• Dementia Together
• DIAL
• PAMAS
• The Advocacy Fellows
• The Moment Makers
• Cornwall Memory Cafe Network

Products and services

• Disability Information & Advice Line (DIAL) A professional helpline providing disability information and advice to people with long-term health conditions or disabilities and their carers in Cornwall and the Isles of Scilly.
• Payroll & Managed Accounts (PAMAS) Managed payroll and financial account services for individuals employing personal assistants, simplifying administrative tasks for personal health budget holders.
• Dementia Together Cornwall Personalised advice, connections, and practical post-diagnostic support for people living with dementia and their carers, delivered as part of the Cornwall Memory Support Pathway.
• Humans Cornwall Support broker service helping individuals navigate and access personalised support, information, and services to live independently, operating within the NHS space.
• The Advocacy Fellows A youth advocacy programme empowering young people with learning disabilities, autism, and complex needs to have a real say in services affecting their lives through podcasts and advocacy work.
• The Moment Makers An intergenerational project connecting young adults with learning disabilities and people living with memory loss at Memory Cafes, creating opportunities for skill-building, friendship, and community engagement.
• Cornwall Memory Cafe Network A network of memory cafes across Cornwall providing community support, connections, and resources for people affected by memory loss and their carers.
• Safe Places Scheme A community safety initiative providing designated safe places where people with learning difficulties or disabilities can seek immediate help if feeling scared or at risk while out in the community.
• Cornwall Carers Service Support services for unpaid carers of people with disabilities or long-term health conditions, offering respite, advice, and emotional support.
• Membership Programme Free membership programme allowing individuals to stay informed through weekly newsletters, participate in co-production activities, vote on key decisions, and stand as Directors.
• DISCOVER Voices Media Network A media network amplifying lived experiences of people with long-term health conditions or disabilities through podcasts, videos, and documentaries across Cornwall and the Isles of Scilly.

Named customers6 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Cornwall CouncilcoreStrategic or Co-development PartnerMajor funder of disAbility Cornwall & IoS services. Cornwall Council provides funding to support disability services across the region.
• NHS Cornwall and Isles of Scilly (ICB)coreStrategic or Co-development PartnerClinical commissioning group providing NHS funding and partnership for health-related services including Dementia Together and Humans Cornwall.
• Royal Cornwall Hospitals NHS TrustcoreStrategic or Co-development PartnerNHS hospital trust providing partnership for healthcare integration and funding.
• Alzheimer's SocietycoreStrategic or Co-development PartnerPartner in Cornwall Memory Support Pathway for dementia services, handling Central Cornwall referrals.
• Memory MatterscoreStrategic or Co-development PartnerPartner in Cornwall Memory Support Pathway for dementia services, handling North & East Cornwall referrals.
• Kresen KernowminorStrategic or Co-development PartnerCornwall's archive centre collaborating on heritage and oral history projects preserving disability history.
• Man Down CornwallminorStrategic or Co-development PartnerMental health support organization collaborating on DISCOVER Voices content to amplify voices.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Inclusion London: Coalition of Deaf and Disabled People's Organisations in London. Closest structural analogue — a regional DPO coalition delivering user-led advocacy, peer support, and policy influence — but serving London rather than the South West.
• Disability Rights UK: National disability-led organisation providing information, advice, and policy advocacy. Most direct functional overlap with disAbility Cornwall's DIAL advice service and pan-disability user-led advocacy mission.
• Centre for Independent Living (UK network): National network of user-led Centres for Independent Living delivering personalisation support, payroll, and advice. Closest functional analogue to disAbility Cornwall's Humans Cornwall support broker and PAMAS payroll services.

Broad incumbents

• Alzheimer's Society: National dementia charity delivering information, advice, and support services. Partner in the Cornwall Memory Support Pathway alongside disAbility Cornwall's Dementia Together, so directly comparable in dementia services delivery model.
• Mencap: UK learning disability charity supporting people with learning disabilities and their families. Overlap with disAbility Cornwall's Advocacy Fellows and Moment Makers programs targeting young people with learning disabilities.
• SCOPE: National disability charity providing information, advice, and support services across England and Wales. Comparable as a large, well-established DPO/disability services provider operating across information & advice, employment, and social model advocacy — a much larger counterpart to disAbility Cornwall's regional remit.
• Sense: UK charity supporting people with complex disabilities, including those who are deafblind. Overlap with disAbility Cornwall in delivering direct support services, advice lines, and community-based activities for disabled people and their families.
• Leonard Cheshire: National disability charity offering personalised support, supported living, and advocacy. Comparable in delivery of personalised care services and disability employment/personalisation pathways, though at significantly greater scale.

Others

• Cornwall Council Adult Social Care: Local authority commissioner and statutory provider of adult social care services in Cornwall. Relevant as both a major funder and a peer in the broader adult social care / disability support ecosystem in the region.

Regional players

• Age UK Cornwall: Regional branch of national older people's charity Active in Cornwall. Comparable local provider of information, advice, and dementia support to older and disabled residents within the same geographic region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

• YouTubeyoutube.com/@discovervoices
• Facebookfacebook.com/disAbilityCornwall
• LinkedInlinkedin.com/company/disability-cornwall-isles-of-scilly
• Instagraminstagram.com/disabilitycornwallandios
• Xx.com/CornwallDC

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about disAbility Cornwall & Isles of Scilly