What Arbo Concern does

Arbo Concern is a Dutch full-service occupational health firm (arbodienst) founded in 1996 and headquartered in Katwijk aan Zee, Netherlands. The company delivers absence management, re-integration, prevention and vitality, medical examinations, and training services to Dutch employers across 12 industry verticals — financial services, healthcare, construction, government, education, transport and logistics, IT and telecom, manufacturing, retail, agriculture, lease companies, and commercial services. Named enterprise customers include McDonald's, Netflix, Damen, AT&T, Hankook, Yamaha, Toshiba, Van Der Valk, and Gate Gourmet, with the company reporting 700+ to 1,000+ client organizations and approximately 19,000 employee enrollments. The company is privately held, autonomous (no external shareholders or PE/VC backing), and led by founders John Franck (Algemeen directeur / CEO) and Sandra Strunk (Operationeel directeur), who acquired the business in 2002.

The company's core technology is a proprietary online absence management portal (online verzuimsysteem) launched in 2004 as one of the first in the Dutch occupational health sector, providing real-time case tracking, sick leave registration, reporting, and employer self-service. Service delivery is anchored by an in-house team of approximately 80 occupational health professionals — including 16 BIG-registered company doctors, case managers, recovery coaches, physiotherapists, mediators, and psychologists — explicitly differentiated from competitors using external network doctors. The firm holds ISO 9001, SBCA/Lloyd's (now DNV GL), KIWA NEN 7500, and Blik op Werk certifications, and operates through 9 physical office locations across the Netherlands providing national coverage.

Arbo Concern generates revenue through a hybrid subscription and per-incident professional services model. The primary recurring stream is Verzuimabonnementen (absence management subscriptions) offered in three tiers — BASIS (per-incident pricing), Premium, and Optimaal (semi all-in pricing adjusted to the client's absence percentage) — sold on annual contracts with monthly or quarterly billing. A secondary stream consists of fee-for-service professional work (verrichtingen) including occupational health examinations, workplace assessments, re-integration interventions, training, and medical examinations. Custom-tailored project services (RI&E development, PAGO/PMO examinations, Plan van Aanpak monitoring) are priced based on scope, complexity, and organizational size. Go-to-market is sales-led and consultative, with direct field sales, inside sales, and account management targeting enterprise, mid-market, and SMB Dutch employers, supported by city-specific SEO landing pages and a content marketing blog (Arbo Kennisbank). The company has built a portfolio of specialized sub-brands: Going Concern (2011, re-integration), Vitaal Concern (2020, sustainable employability), People Concern (2022, occupational experts), and Care Concern (2024, RI&E and prevention), plus an in-house educational institute.

Name

Arbo Concern

Legal name

Arbo Concern BV

Website

https://arboconcern.nl

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

Arbo Concern is a Dutch full-service occupational health firm (arbodienst) founded in 1996, providing absence management, re-integration, prevention, medical examinations, and training to 700+ employer clients across 12 verticals via 9 national offices and a proprietary online absence portal.

Ownership category

akta.pro rank

Product category

Occupational Health Services

NAICS

Management Consulting Services (54161), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Management Consulting Services (8742)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industry

Enterprise Risk Management (ERM) Advisory (BPAHAFAA)

Keywords

• Occupational health services
• Absence management
• Re-integration services
• Workplace risk assessment
• Occupational health examinations

Headquarters

HQ city

Katwijk Aan Zee

HQ country

Netherlands

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Verzuimabonnementen (Absence Management Subscriptions): Recurring subscription-based revenue from tiered absence management packages (Basis, Premium, Optimaal) priced based on organization size and absence percentage. Annual contracts with monthly/quarterly billing. Subscription fees cover case management, company doctor consultations, and reporting.
2. Professional Services (Verrichtingen): One-time and per-incident fees for specific professional services including occupational health examinations, workplace assessments, re-integratie interventions, training, and medical examinations. Rates apply per service, per hour, or per intervention performed outside of subscription packages.
3. Custom-Tailored Services (Maatwerktarieven): Project-based professional services including RI&E development and assessment, PAGO/PMO examinations, and Plan van Aanpak monitoring. Custom pricing based on scope, complexity, and organizational size.
4. Training & Workshops: Revenue from verzuimtrainingen (absence management training) and workshops for employers and managers, sold as discrete training sessions or packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Arbo Concern is a Dutch full-service occupational health service provider (arbodienst) that sells absence management, re-integration, prevention and vitality, medical examinations, and training services to Dutch employers. Services are delivered by in-house company doctors, case managers, and recovery specialists (coaches, physiotherapists, mediators, psychologists) and supported by a proprietary online absence management portal launched in 2004. Customers subscribe to tiered Verzuimabonnementen or buy per-incident professional services, with national coverage through nine Dutch office locations.

Product overview

Arbo Concern is a full-service occupational health service provider (arbodienst) offering a comprehensive suite of services for absence management, re-integration, prevention, and vitality. The core offerings include Verzuimmanagement (absenteeism management with online portal and subscription plans), Re-integratie (work reintegration services), Preventie & Vitaliteit (prevention and vitality programs), Medische Keuringen (medical examinations), and Trainingen (training programs). The company operates several specialized sub-brands including Going Concern (re-integration services), Vitaal Concern (vitality and sustainable employability), People Concern (occupational expert services), and Care Concern (RI&E and workplace safety). The portfolio is delivered through a proprietary online absence management system, with a VIP approach emphasizing Absenteeism control, Interaction, and Proactive prevention.

Differentiator

Problem solved

Functional benefit

Products and services

• Verzuimmanagement Comprehensive absenteeism management services for Dutch employers, including absence policy development, subscription plans, online absence portal access, and in-house company doctor services aimed at reducing and managing employee sickness absence.
• Re-integratie Active re-integration services for Dutch employers focused on rapid return to work, including occupational expert investigations (arbeidsdeskundig onderzoek) and second-track (2e spoor) and third-track (3e spoor) re-integration trajectories.
• Preventie & Vitaliteit Prevention and vitality programs for Dutch employers including effective prevention policy, sustainable employability (duurzame inzetbaarheid), absence interventions, preventive medical examinations (PMO), risk inventory & evaluation (RI&E), and workplace research.
• Medische Keuringen Medical examination services for individuals, including occupational health assessments (beroepskeuringen) and driver's license medical examinations (rijbewijskeuringen) for individuals aged 75+ and professional drivers.
• Trainingen Training programs and workshops for Dutch employers and employees focused on preventing sickness absence (verzuimtrainingen) and effective reintegration guidance.
• Online Verzuimsysteem Proprietary online absence management portal allowing Dutch employers to register absences, manage cases, and track reintegration processes digitally, with HR system integration and employer self-service.
• Verzuimabonnementen Subscription-based absence management packages (Basis, Premium, and Optimaal) with services bundled into the subscription price, with rates adjusted at measurement points based on the client's absence percentage.
• Coach on the Road Unique approach launched for addressing mental absence, providing on-site coaching support to Dutch employers and their employees.
• Going Concern Re-integration company providing quality re-integration services for Arbo Concern clients and external customers, focused on returning employees to work.
• Vitaal Concern Specialized label of Arbo Concern for sustainable employability, resilience (veerkracht), and ampletion (strengthening what already works well) programs for Dutch employers.
• People Concern Label for occupational experts providing personalized, tailor-made guidance for re-integration, feasibility research, and second-track (2e spoor) trajectories within the Arbo Concern group.
• Care Concern Specialized expertise label of Arbo Concern for RI&E (risk inventory & evaluation), workplace research, and prevention services for Dutch employers.

Quantifiable outcome

• Verzuim (absence) reduced to below 2% with daadkrachtige (decisive) approach
• +3 more outcomes

Named customers14 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators5 records

Recent moves12 records

Expansion highlights6 records

Emerging players

• Stigas: Sector-specific Dutch arbodienst focused on agriculture, horticulture, and forestry. Overlaps on core occupational health offerings but operates in a narrower vertical.

Direct peers

• ArboNed: One of the largest Dutch arbodiensten, providing occupational health, absence management, and reintegration services to Dutch employers. Direct comparable in service portfolio (verzuim, re-integratie, RI&E) but operates at significantly larger scale as part of HumanTotalCare.
• HumanCapitalCare: Major Dutch arbodienst and HR services provider under HumanTotalCare, offering absence management, occupational health, and employer advisory. Closest direct competitor in terms of full-service arbodienst offering and Dutch enterprise market focus.
• Zorg van de Zaak: Dutch occupational health and absenteeism service provider delivering arbodienst services, reintegration, and prevention across the Netherlands. Comparable service portfolio and target buyer base.
• Maetis: Dutch arbodienst focused on absence management, occupational health, and employer advisory. Mid-market comparable with overlapping verticals and subscription-style delivery.
• Perspectief: Dutch occupational health and reintegration provider offering verzuimbegeleiding and 2nd-track re-integratie. Comparable in reintegration focus and Dutch enterprise client base.
• De Gezonde Zaak: Dutch provider of occupational health, vitality, and absence management services. Comparable in prevention-and-vitality orientation and target Dutch employer market.
• 365: Dutch provider of HR, payroll, and occupational health services including absence management. Adjacent in delivery scope with comparable subscription-based employer offerings.

Broad incumbents

• International SOS: Global occupational health, medical assistance, and wellbeing provider. Comparable on occupational health and EAP-adjacent services but operates at global scale rather than Dutch mid-market specialization.
• HumanTotalCare: Parent group housing large Dutch arbodiensten including ArboNed and HumanCapitalCare. Operates as a broad incumbent across the Dutch occupational health market with overlapping service categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ArboConcern
• LinkedInlinkedin.com/company/arbo-concern

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arbo Concern