Yource Group
Yource Group is a Netherlands-headquartered customer contact BPO serving large enterprises in telecom, banking, insurance, pensions, energy, retail, and logistics across 9 countries with 4,000+ multilingual agents and AI-enabled channels.
- Company typePrivate
- Founded2019
- HeadquartersRotterdam, Netherlands
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Yource Group does
Yource Group is a customer contact Business Process Outsourcing (BPO) provider headquartered in Rotterdam, Netherlands. The firm operates across 9 countries with 4,000+ colleagues delivering customer interactions in 16 languages, serving large enterprises in regulated, high-volume verticals — telecom, financial services, insurance, energy and water, pensions, retail and e-commerce, and logistics and travel. Named customers include ING, Rabobank, ASN Bank, VGZ, Menzis, PostNL, Philips, Youfone, Lebara, Translink, and VZVZ, indicating a Dutch enterprise anchor with broader European reach.
The company's offering is built around two integrated service lines: Klantcontact uitbesteden (outsourced customer contact operations, covering phone, video, chat, and voicebot channels) and Klantcontact optimaliseren (customer contact optimization consulting, leveraging AI, knowledge solutions, and process redesign). Its proprietary Yava platform enables proactive customer outreach — initiating contact before the customer reaches out — and is positioned as an AI-powered add-on within the broader outsourcing engagement. AI capabilities span voicebots (audio), chat (text), video, and process automation for routing and knowledge retrieval, though there is no evidence of foundational model development.
Yource's commercial model is enterprise B2B direct sales led by a Sales Director and CCO, targeting large organizations that fully or partially outsource customer operations. Revenue is generated through managed services contracts and professional services engagements on a quote-based, non-publicly disclosed pricing model. No revenue figures, funding history, or ownership structure are available in the source data. Leadership disclosed includes CEO Bob Mols, CCO Erwin de Boer, and Sales Director Judith van Leeuwen.
Yource Group firmographics
Firmographics- Name
- Yource Group
- Legal name
- Yource Group
- Website
- https://yource.cc
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Yource Group is a Netherlands-headquartered customer contact BPO serving large enterprises in telecom, banking, insurance, pensions, energy, retail, and logistics across 9 countries with 4,000+ multilingual agents and AI-enabled channels.
- Ownership category
- akta.pro rank
Yource Group industry classification
Industry- Product category
- Customer Contact BPO Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (54151)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Billing, Payments & Account Administration Centers (BPAAAAAF)
- akta.pro secondary industries
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF)
Keywords
Where Yource Group is headquartered
LocationHeadquarters
- HQ city
- Rotterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Yource Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Customer Contact Outsourcing: Managed services revenue from handling customer interactions for partners across phone, video, chat, and voicebot channels. Partners outsource their customer contact operations fully or partially, with Yource handling millions of conversations annually across multiple languages and channels.
- Customer Contact Optimization: Consulting and advisory services to analyze and improve customer contact processes, leveraging AI technology, knowledge solutions, and process optimization across the entire customer journey.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Yource Group product offering
Product offeringCore offering
Yource Group provides business process outsourcing for customer contact, handling millions of conversations annually for enterprise partners across nine countries and sixteen languages via phone, video, chat, and voicebot channels. Its two core service lines are Klantcontact uitbesteden (full or partial customer contact outsourcing covering daily service inquiries to knowledge-intensive interactions) and Klantcontact optimaliseren (consulting, technology, AI integration, and knowledge solutions to improve the customer journey), supplemented by the proprietary Yava platform for proactive AI-driven outreach.
Product overview
Yource Group is a customer contact BPO (Business Process Outsourcing) company offering a unified service portfolio centered around two core offerings: Klantcontact uitbesteden (outsourcing customer contact) and Klantcontact optimaliseren (optimizing customer contact). The company operates as a single integrated service with Yava as a named AI-powered add-on for proactive customer contact. Services span multiple sectors including Telecom, Energy, Financial Services, Pensions, Retail, Logistics, and Insurance. Operations span 9 countries with over 4,000 employees supporting 16 languages.
Differentiator
Problem solved
Functional benefit
Brands
- Yava: Proactive customer contact solution
Products and services
- Klantcontact uitbesteden (Customer Contact Outsourcing) Full or partial outsourcing of customer contact operations for enterprise partners, covering daily service inquiries through complex knowledge-intensive conversations, delivered across phone, video, chat, and voicebot channels in 16 languages. Designed to let partners focus on core activities while Yource handles customer interactions at scale across 9 countries.
- Klantcontact optimaliseren (Customer Contact Optimization) Consulting and process improvement service for the customer journey, including analysis, advisory, technology implementation, AI integration, and knowledge solutions. Aimed at enterprise partners seeking better customer experience and more efficient processes, with insights derived from millions of customer interactions.
- Yava Proprietary proactive customer contact platform that enables brands to reach out to customers before they ask questions, using AI to anticipate customer needs. Functions as Yource's sub-brand for AI-driven proactive outreach, complementing its outsourcing and optimization services.
Quantifiable outcome
- Millions of customer conversations handled annually for recognizable brands
Companies that use Yource Group
Customer profileNamed customers11 records
Segments7 records
Ideal customer profiles5 records
Yource Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature1 record
Yource Group partnerships and signals
Strategic signalScale indicators4 records
Recent moves1 record
Expansion highlights5 records
Yource Group competitors and assessment
Company assessmentDirect peers
- Foundever: Global customer experience outsourcer (formerly Sitel), with strong European footprint and CX BPO offering across voice, digital, and AI-enabled channels. Comparable to Yource on multilingual CX delivery for enterprise clients.
- Webhelp (Concentrix): Former standalone European CX BPO leader (now part of Concentrix) with strong presence in France, Netherlands, and broader EMEA. Comparable to Yource on European-focused multilingual CX delivery for large enterprise clients in regulated verticals.
- Transcom: European-headquartered CX BPO with multilingual contact center operations across multiple countries. Closely mirrors Yource's Benelux-and-Europe footprint and its enterprise customer contact outsourcing model.
- TTEC Holdings: Customer experience technology and services company combining BPO delivery with proprietary CX software. Comparable to Yource as an enterprise-focused CX partner that blends managed services with technology/AI.
- Concentrix: Large global CX BPO serving enterprise customers in banking, insurance, telecom, retail, and healthcare. Direct peer to Yource post-Webhelp merger, with similar managed-services revenue model and enterprise field-sales GTM.
- Teleperformance: Global leader in customer experience management and outsourced customer contact, operating multilingual contact centers across many countries. Closest direct peer to Yource in terms of business model (managed CX BPO), target verticals (telecom, financial services), and channel mix (voice + digital).
Broad incumbents
- Infosys BPM: BPO arm of Infosys providing customer service, finance, and operations outsourcing to large enterprises. Comparable to Yource on managed customer support delivery for enterprise clients, though delivered from a much larger global delivery footprint.
- Capgemini: Global IT services and business process outsourcing giant with significant CX/BPO and consulting capabilities. Adjacent to Yource on enterprise CX BPO, but operates as a broad incumbent across many service lines rather than a specialized CX outsourcer.
- Genpact: Large global professional services firm with deep BPO and digital CX capabilities, particularly in financial services, insurance, and healthcare. Comparable to Yource on regulated-vertical CX outsourcing, but at much larger scale and broader scope.
Regional players
- Sentijn: Dutch customer contact and CX outsourcer serving Benelux clients with multilingual support. Direct regional peer to Yource, operating in the same home market with overlapping verticals (telecom, financial services, utilities).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Yource Group social profiles
Digital presenceYource Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Yource Group leadership team
Management profileNumber of profiles
Profiles3 records
Yource Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Yource Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Yource Group
What does Yource Group do?
Yource Group provides business process outsourcing for customer contact, handling millions of conversations annually for enterprise partners across nine countries and sixteen languages via phone, video, chat, and voicebot channels. Its two core service lines are Klantcontact uitbesteden (full or partial customer contact outsourcing covering daily service inquiries to knowledge-intensive interactions) and Klantcontact optimaliseren (consulting, technology, AI integration, and knowledge solutions to improve the customer journey), supplemented by the proprietary Yava platform for proactive AI-driven outreach.
Is Yource Group a public or private company?
Yource Group is a private company. It is classified as unknown and is currently operating.
When was Yource Group founded?
Yource Group was founded in 2019. It employs 5,001 to 10,000 people.
Where is Yource Group based?
Yource Group is headquartered in Rotterdam, Netherlands, in the Europe region.
How does Yource Group make money?
Two revenue lines are on record. Customer Contact Outsourcing is the primary driver. The others are customer Contact Optimization.
Who are Yource Group's main competitors?
Direct peers on record are Foundever, Webhelp (Concentrix), Transcom, TTEC Holdings, Concentrix and Teleperformance. Broad incumbents are Infosys BPM, Capgemini and Genpact. Sentijn is listed as a regional player.
Does Yource Group have an API?
No public API is recorded for Yource Group.
What industry is Yource Group in?
Yource Group's product category is Customer Contact BPO Services. Its primary akta.pro industry code is BPAAAAAF, Billing, Payments & Account Administration Centers, with a secondary code of BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its NAICS code is 56142 and its SIC code is 8742.