Maido System

What Maido System does

Maido System is a Japanese SaaS company founded in February 2004 in Osaka by former izakaya chain operator Okabe Mitsunobu, providing an integrated cloud-based restaurant management platform to small and mid-sized food and beverage operators. After the 2011 East Japan Earthquake disrupted its own F&B operations, the company pivoted fully to software and now sells exclusively inside Japan under the legal name Maido Solutions Inc. (まイドソリューションズ株式会社) with 11–50 employees and 10,000,000 yen registered capital.

The product architecture is anchored by the MAIDO SYSTEM core cloud platform (sales management, P&L, attendance/payroll, recipe costing, scheduling, reservations, inter-store communication), delivered via web browser and dedicated iOS/Android apps, with a stack of tightly integrated add-on modules covering tablet POS (MAIDO POS), tablet self-ordering (MAIDO SELF), full self-checkout and ticket vending (MAIDO SELFREGI / SELF REGI ADVANCE), mobile ordering (MAIDO MOBILE), cashless payment aggregation (MAIDO PAY), cloud time-card (MAIDO TIMECARD), and an owner mobile dashboard (MAIDO Me). The system integrates with EPSON printers, Glory cash recyclers, Infomart B2B procurement, Seven Bank ATMs, Coiney/WeChat Pay, SB Payment Service, and (as of November 2025) STORES. Hardware bundles start at 118,000 JPY with rental plans available.

The business model is a per-store subscription SaaS priced from 2,980 JPY/month (base, with up to 2 months free trial), plus tiered module subscriptions (premium 9,800 JPY/HQ/month, mobile ordering 13,800 JPY/store/month, self-ordering from 1,560 to 18,800 JPY/store/month, self-checkout 3,000 JPY/store/month, payment gateway 1,000 JPY/terminal/month), hardware sales/rentals, and a 2.99%+ payment processing fee. Distribution combines self-serve cloud signup (5-minute onboarding), direct enterprise sales through an appointment-only Osaka showroom, agency/reseller partners, and government-subsidized digital transformation programs. The platform reports serving 4,000+ restaurant stores.

Name

Maido System

Legal name

まいどソリューションズ株式会社

Website

https://maido-system.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Maido System is a Japanese SaaS company that provides an integrated cloud-based restaurant management platform for small and mid-sized food and beverage operators in Japan, offering POS, self-ordering, self-checkout, mobile ordering, cashless payment, and timecard modules serving 4,000+ stores.

Ownership category

akta.pro rank

Product category

Restaurant Management Software

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industry

POS Terminal Hardware (Countertop, Mobile, PIN Pads) (FSAMADAA)

Keywords

• Restaurant management software
• Cloud POS systems
• Self-ordering solutions
• Cashless payment processing
• Food service technology

Headquarters

HQ city

Osaka

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. Cloud Software Subscription (MAIDO SYSTEM Core): Core restaurant management cloud service charged per store per month. Free during initial trial period (until end of following month after account creation). After free period, 2,980 JPY/month/store. This is the primary revenue driver and required base for all POS and ordering modules.
2. Premium Features Subscription: Optional premium module bundle (scheduling, reservation management, aggregation, payroll summary consolidation, external system integration) at 9,800 JPY/month per headquarters.
3. Journal Save Service: Optional digital journal archiving service at 2,000 JPY/month per store.
4. Full Self-Checkout Module: Full self-checkout module at 3,000 JPY/month per store.
5. Self-Checkout Advance Module: Self-checkout advance (ticket vending/unmanned) module at 2,800 JPY/month per store.
6. Mobile Ordering: Mobile ordering module at 13,800 JPY/month per store.
7. Self-Ordering (Tablet): Tablet-based self-ordering with tiered pricing per store: 2-unit trial pack at 1,560 JPY; 5-unit at 3,900 JPY; 10-unit at 8,800 JPY; 15-unit at 12,200 JPY; 20-unit at 14,600 JPY; 30-unit at 18,800 JPY. Requires dedicated hardware purchase.
8. Cashless Payment Processing: Payment gateway fees: 1,000 JPY/month per terminal for credit card processing; 1,000 JPY/month per terminal for electronic money; free for code payments. Requires separate contract with payment processor. Payment processor rate starts from 2.99%.
9. POS Hardware Sales: Sales of POS terminals, kitchen printers, handheld order devices, customer displays, and peripheral equipment. Includes rental plans and lease options. MAIDO POS set starting at 118,000 JPY with digitalization/AI subsidy eligibility.
10. Equipment Rental Plans: Monthly rental of POS hardware sets including POSレジプラン, ハンディオーダープラン, and self-ordering compatible plans. Subject to separate rental contract.
11. BGM / Official Line Services: MAIDO BGM by farao at 2,980 JPY/month for background music; official internet/phone line package at 5,900 JPY/month covering internet, IP phone, and provider support.
12. Support and Maintenance Services: Standard support included (help desk via in-app form, business days 10:00-19:00). Transaction fees for non-standard inquiries (ID/password inquiries, document reissues, contract history lookups). Optional premium support services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Maido System develops and sells MAIDO SYSTEM, a cloud-based all-in-one restaurant management SaaS that combines sales and P&L tracking, attendance and payroll, recipe costing, scheduling, and HQ reporting for food service operators. The core platform is paired with a suite of optional cloud modules (MAIDO POS tablet register, MAIDO SELF and MAIDO MOBILE ordering, MAIDO SELFREGI and SELF REGI ADVANCE self-checkout and ticket vending, MAIDO PAY cashless payment aggregation, MAIDO TIMECARD, and the MAIDO Me mobile owner app), plus POS hardware sets and rental plans, sold primarily on a per-store monthly subscription to restaurants in Japan.

Product overview

Maido System (まいどソリューションズ株式会社) offers an all-in-one cloud-based restaurant management ecosystem centered on the MAIDO SYSTEM platform. The core platform (MAIDO SYSTEM) provides standard functions including sales management, profit/loss tracking, attendance/payroll management, recipe cost management, and internal communications, with optional premium add-ons for scheduling, reservations, analytics, and external system integration. The ecosystem extends to hardware-integrated point-of-sale and customer-facing modules: MAIDO POS (tablet POS register app), MAIDO SELF (tablet self-ordering), MAIDO SELFREGI / MAIDO SELF REGI ADVANCE (self-checkout and ticket machine), MAIDO MOBILE (smartphone QR-code ordering), MAIDO PAY (cashless payment processing), MAIDO TIMECARD (cloud attendance), and MAIDO Me (mobile sales/attendance management). Together these products enable end-to-end restaurant digitalization from customer ordering through back-office management, with optional hardware bundles and rental plans available.

Differentiator

Problem solved

Functional benefit

Brands

• MAIDO POS: 飲食店専用タブレットPOSレジシステム
• MAIDO SELF
• MAIDO SELFREGI
• MAIDO MOBILE
• MAIDO PAY
• MAIDO TIMECARD
• MAIDO Me
• MAIDO SELECTION

Products and services

• MAIDO SYSTEM All-in-one cloud-based restaurant management system providing sales management, profit/loss tracking, attendance/payroll management, recipe cost management, shift scheduling, reservation management, and HQ internal communications. Serves as the foundational subscription required for all other MAIDO modules and is sold per store per month at 2,980 JPY/store/month after a free initial trial of up to 2 months.
• MAIDO POS Restaurant-specialized tablet-based POS register application supporting register mode and handheld ordering mode, time-based charging, multi-floor and multi-register setups (up to 5 registers), IC card staff authentication, Japan reduced consumption tax handling, and real-time sales reporting. Sold to restaurant operators as an add-on subscription and bundled with POS hardware (MAIDO POS set from 118,000 JPY).
• MAIDO SELF Self-ordering system using in-store tablets as digital menus, with order and QR-code payment at the table, 4-language support (EN/CN/KR/JP), set/course menus, all-you-can-drink management, shortage/sold-out controls, and full integration with kitchen printers. Sold to restaurants on a tiered monthly subscription per tablet count (2-unit to 30-unit packs).
• MAIDO SELFREGI Full self-checkout register module that achieves fully unmanned operation at the register, letting customers complete ordering and payment independently. Requires dedicated hardware purchase and is sold to restaurants on a monthly subscription (3,000 JPY/store/month).
• MAIDO SELF REGI ADVANCE Advanced self-checkout register and ticket vending machine system for unmanned store operations, including a goods-only mode for retail-style ticket and voucher sales. Sold to restaurants and unmanned venues on a monthly subscription (2,800 JPY/store/month) and requires dedicated hardware purchase.
• MAIDO MOBILE Mobile ordering system allowing customers to place orders via their own smartphone by scanning a QR code, without needing a dedicated tablet device, with seat-specific menu switching and real-time kitchen integration. Sold to restaurants as a monthly subscription (13,800 JPY/store/month).
• MAIDO PAY Integrated cashless payment aggregation covering credit card, electronic money (交通系IC, nanaco), and code payments (PayPay, LINE Pay, etc.) through MAIDO POS. Sold to restaurants on a per-terminal monthly subscription (1,000 JPY/terminal/month for credit and e-money; free for code payments), with payment processor transaction rates from 2.99%.
• MAIDO TIMECARD Cloud-based time card and attendance management system supporting smartphone and transit IC card clock-in/clock-out, with shift scheduling and payroll slip generation linked to MAIDO SYSTEM's payroll feature. Sold to restaurants as part of the MAIDO ecosystem.
• MAIDO Me Smartphone app for restaurant owners and managers to check sales dashboards, shift calendars, daily reports, and clock-in/out from a mobile device, with real-time budget, sales, and profit monitoring. Available on iOS and Android as a free companion application.
• MAIDO POS Custom Set Custom-configured hardware bundle for MAIDO POS, allowing restaurant customers to select specific peripheral equipment (tablets, printers, customer displays, etc.) to match their store layout and operational needs. Sold as a one-time purchase, eligible for Digitalization/AI Introduction Subsidy 2026.
• MAIDO POS Rental Set Monthly rental plan for MAIDO POS hardware, including POS register, handheld ordering, and self-ordering-compatible configurations. Sold to restaurants as a multi-year rental contract with delivery in as few as 3 business days.
• MAIDO SELECTION (Food Delivery Robot) Food delivery robot offered as part of the MAIDO SELECTION peripheral equipment lineup, supporting automation of food distribution tasks inside restaurants and marketed to address labor shortages.
• MAIDO DIRECT E-Commerce (まいどっくんの伝票屋) Online store operated under the MAIDO DIRECT brand selling restaurant accounting slips (copy-style receipt books), thermal paper rolls, and other POS consumables to restaurant operators.

Quantifiable outcome

• Real-time profit visibility: daily labor costs, food cost ratios, petty expenses, F/L costs, and per-day profit accessible on-demand
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature12 records

Partnerships

Three partnerships are on record, tiered minor.

• Seven Bank (セブン銀行)minorStrategic or Co-development PartnerSeven Bank's network of 24,000+ ATMs across Japan serves as a nighttime safe deposit alternative for restaurant cash management. When used with MAIDO SYSTEM's daily report function, enables easy and clear management of next-day coin/cash rollovers.
• farao (BGM Service)minorGTM or Marketing PartnerMAIDO BGM by farao provides background music service (BGM) bundled with MAIDO SYSTEM. Priced at 2,980 JPY/month with initial fee of 0 JPY. Offered as a recommended alliance service on the MAIDO alliance partner page.
• Digitalization/AI Introduction Subsidy Program (デジタル化・AI導入補助金)minorOthersThe company is registered as an IT Introduction Support Operator under Japan's Digitalization/AI Introduction Subsidy 2026 program, enabling eligible restaurant customers to receive government subsidies for purchasing MAIDO POS sets (starting at 118,000 JPY) and self-service equipment.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Lightspeed Commerce: Lightspeed offers cloud POS and commerce tools for restaurants and retailers globally; relevant as a broader incumbent demonstrating how integrated restaurant SaaS platforms scale across segments Maido serves.
• Toast, Inc. Toast is a US-listed restaurant-specific cloud POS + payments + payroll platform; while Japan-focused Maido is much smaller, Toast represents the global template for the integrated restaurant SaaS model Maido is pursuing domestically.
• ぐるなび (Gurunavi): Gurunavi is a long-standing Japanese restaurant information and marketing platform that has expanded into operational tools; a broader incumbent that touches the same restaurant customer base as Maido from a media/marketing angle.

Direct peers

• Square (Block, Inc. — Japan operations): Square operates cloud POS with integrated payments for SMB merchants including restaurants in Japan, competing head-on with MAIDO POS and MAIDO PAY on subscription pricing and ease of onboarding.
• GMO Cloud POS (GMOイプシロン): GMO's cloud POS and payment processing target SMB restaurants in Japan with subscription and transaction-fee economics similar to Maido's MAIDO SYSTEM + MAIDO PAY model.
• USEN-NEXT (USENレジ / USEN PAY): USEN-NEXT provides restaurant cloud POS, cashless payment processing, and BGM/communications bundles — a near mirror of Maido's MAIDO POS + MAIDO PAY + MAIDO BGM stack for Japanese F&B operators.
• Recruit Holdings (Airレジ / Airペイ): Recruit's Airレジ offers cloud-based POS plus Airペイ cashless payments aimed at SMB Japanese restaurants — directly overlapping with MAIDO SYSTEM's POS + payment aggregation and serving the same solo-to-multi-store restaurant operators.

Others

• PayPay (Z Holdings / SoftBank Group): PayPay is the dominant Japanese code-payment platform and integrates with MAIDO PAY; it is not a direct SaaS competitor but its penetration directly amplifies Maido's cashless module value proposition.
• インフォマート (Infomart): Infomart runs Japan's leading B2B food ordering/receipt platform and is integrated with Maido for automated procurement posting; adjacent ecosystem player whose data infrastructure Maido leverages for restaurant cost tracking.
• STORES (Stores.jp / STORES 決済): STORES is a major Japanese cashless payment provider that newly integrated with MAIDO POS (Nov 2025); it is a partner/payments ecosystem layer rather than a direct SaaS competitor, but its broader merchant tools overlap adjacent use cases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/maidosystem

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maido System