What BM COM does

BM COM s.r.o. is a privately held Czech ICT systems-integration and software company headquartered in Prague, founded in 2003 with 11-50 employees. The company operates as both a value-added reseller / cloud-hosting partner for Incognito Software Systems in EMEA and a long-standing integration partner of Henning GmbH and 2N in the elevator segment. Its core platform is a TR-069 Auto Configuration Server extended to TR-369 User Services Platform (USP), delivering zero-touch provisioning, multi-vendor CPE management, real-time QoE monitoring, and remote firmware upgrades for telecom operators and ISPs.

Beyond device management, BM COM has expanded into adjacent product lines: SHARK AI, a self-hosted retrieval-augmented generation (RAG) knowledge assistant designed for GDPR-sensitive enterprise deployments; WEARwatcher-based elevator and escalator monitoring with EN 81-28/70 compliant emergency communication; IoT and Industry 4.0 solutions including AMR-based line-less mobile assembly with ROS, 5G/Wi-Fi 6, and PTC ThingWorx integration; and SAP S/4HANA consulting with custom development and 24/7 monitoring. The company combines cloud/SaaS device management subscriptions, on-premise managed services, and project-based professional services (time-and-materials or fixed-price) for telecom operators, ISPs, building and elevator operators, manufacturers, and enterprises across Europe, Middle East, and America.

In May 2026 BM COM extended its ecosystem reach through a three-way partnership with Vecima Networks and Incognito to deliver a 'Broadband-in-a-Box' integrated fiber broadband architecture combining Vecima's Entra XGS-PON, Incognito's OSS, and BM COM's systems integration. Go-to-market is consultative enterprise sales supported by industry events (ANGA COM, Connected Britain, NetworkX, Interlift), the Incognito channel for EMEA, and direct relationships with named UK operators including Upp, Ogi, Voneus, Connect Fibre, Origin Broadband, Rymote, and TouchTec, alongside Nordic Telecom (O2 Czech Republic) and Malta-based Melita.

Name

BM COM

Legal name

BM COM s.r.o.

Website

https://bmcom.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

BM COM is a Prague-based ICT integration company providing TR-069/TR-369 device management platforms for telecom operators and ISPs, SHARK AI for private enterprise knowledge management, and elevator monitoring and IoT/Industry 4.0 solutions for service providers and building operators across Europe, Middle East, and America.

Ownership category

akta.pro rank

Product category

Telecom Device Management Software

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Computer Communications Equipment (3576)

akta.pro primary industry

Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

akta.pro secondary industries

Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK), Business Continuity Management (BCM) Platforms (HDABAIAD)

Keywords

• Telco device management
• Broadband CPE provisioning
• TR-369 USP platform
• Elevator monitoring systems
• Self-hosted AI assistant

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud/SaaS Device Management Services: Cloud-hosted TR-069/TR-369 device management platforms delivered as SaaS, providing remote provisioning, monitoring, and troubleshooting of customer premise equipment for telecom operators and ISPs. Revenue generated through subscription-based cloud services with scalable pricing based on device count.
2. SAP Consulting and Development: Custom SAP consulting, system integration, and development services. Delivers SAP S/4HANA migration, system optimization, and provides SAP programmers for international projects. Flexible engagement models including time & material or fixed-price basis with 24/7 monitoring and preventive maintenance.
3. Professional Services and Custom Development: Software installations, system integration, configuration, testing, platform management, and custom software development. Expertise in IoT, Industry 4.0, SAP consulting, device management, and enterprise software solutions. Flexible engagement from short-term resource assignments to multi-year development programs.
4. On-Premise Device Management: On-premise deployment options for TR-069/TR-369 device management platforms for operators with strict privacy or regulatory requirements. Complete control of device data with encrypted communications compliant with Broadband Forum standards.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

BM COM delivers telco-grade TR-069 and TR-369 device management platforms that provision, monitor, and troubleshoot millions of broadband CPE devices for telecom operators and ISPs, offered as cloud-hosted SaaS or on-premise deployments. The portfolio extends to the SHARK AI self-hosted enterprise knowledge assistant, predictive elevator and escalator monitoring via WEARwatcher, IoT and Industry 4.0 platforms, and SAP consulting plus custom development services for system integration.

Product overview

BM COM delivers a portfolio of six interconnected solutions spanning telecommunications device management, AI-powered knowledge management, and smart infrastructure monitoring. The core platform is the Telco TR-069 Device Management system, which is complemented by the newer TR-369 User Services Platform (USP) for next-generation device management. SHARK AI provides enterprise knowledge management with RAG technology. Elevator Monitoring Solutions and IoT & Industry 4.0 Solutions address smart building and industrial applications. Professional Services & Custom Development and SAP Consulting provide implementation and integration support across all platforms.

Differentiator

Problem solved

Functional benefit

Brands

• SHARK AI: Self-Hosted AI Reliable Knowledge Assistant — a private AI knowledge management solution for enterprise, processing data within the customer's own infrastructure with retrieval-augmented generation (RAG) capabilities.

Products and services

• Telco TR-069 Device Management Carrier-grade TR-069 Auto Configuration Server (ACS) platform for managing millions of customer premise equipment (CPE) devices with zero-touch provisioning, multi-vendor compatibility, QoE analytics, and remote troubleshooting for ISPs and telecom operators.
• TR-369 User Services Platform (USP) Next-generation device management framework for the smart home era, enabling secure bi-directional communication with home network devices, real-time telemetry, application hosting on CPE, and advanced topology awareness for Wi-Fi mesh and IoT devices.
• SHARK AI (Self-Hosted AI Reliable Knowledge Assistant) Private AI assistant for enterprise knowledge management using retrieval-augmented generation (RAG), processing data inside customer infrastructure (on-premises or private cloud) for complete control, regulatory compliance, and predictable performance.
• Elevator Monitoring Solutions Real-time elevator and escalator monitoring solutions combining Henning's WEARwatcher technology, edge computing, and AI for predictive maintenance, with EN 81-28/70-compliant emergency communication systems.
• IoT and Industry 4.0 Solutions End-to-end IoT platforms for device management, monitoring, and analytics including smart metering, AR maintenance tools, predictive analytics, and multi-protocol integration across LoRa, NB-IoT, MQTT, and TR-069.
• Professional Services and Custom Development Software installations, system integration, configuration, testing, platform management, and custom software development for telecom, industrial, and enterprise environments.
• SAP Consulting and Development SAP consulting services including system integration, customization, SAP S/4HANA migration, and 24/7 monitoring with flexible engagement models (time and material or fixed-price) for international projects.

Quantifiable outcome

• Reduced inbound customer calls by 35% for Nordic Telecom
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature5 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• Vecima NetworksflagshipStrategic or Co-development Partner · 13 May 2026Strategic collaboration with Vecima Networks and Incognito to deliver fully integrated, turnkey fiber broadband solution (Broadband-in-a-Box). The joint solution integrates Vecima's Entra XGS-PON platform, Incognito's OSS software suite, and BM COM's system integration and professional services. Delivers interoperable, multi-vendor architecture without single vendor lock-in.
• Incognito Software SystemscoreTechnology or Integration · 2 September 2025Incognito Software Systems partners with BM COM as a value-added reseller and system integrator, focusing on delivering advanced device management solutions for telecom operators across EMEA. BM COM hosts Incognito's cloud-based Digital Experience (DX) Solution, enabling broadband providers easy access to turnkey platform for configuring, monitoring, and managing CPE. The partnership provides multi-vendor interoperability through TR-069 and TR-369 standards.
• Henning GmbHcoreTechnology or IntegrationLong-term partnership with Henning, technology leader behind WEARwatcher elevator monitoring system. BM COM delivers intelligent lift monitoring, predictive analytics, and smart emergency communication systems using Henning's technology. Partnership enables continuous condition monitoring of elevators and escalators through advanced sensors and edge computing.
• 2NcoreTechnology or IntegrationBM COM is authorized distributor for 2N elevator emergency communication solutions. Integrates 2N Lift1, 2N EasyGate IP, and 2N LiftGate solutions into elevator monitoring platform. Solutions provide EN 81-28/70 compliant two-way communication from cabin to control centre with backup power options.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Axiros: Axiros is a German-headquartered TR-069/TR-369 ACS platform vendor serving Tier-1 telcos globally. Closely comparable to BM COM's flagship telco offering, competing head-to-head on multi-vendor CPE management for ISPs and broadband operators.
• AVSystem: AVSystem is a Polish provider of TR-069 device management platforms (Unified Device Management) and CSP/SDP products. Comparable as a European-headquartered ACS competitor targeting telecom operators with similar standards-based device management.
• Incognito Software Systems: Incognito is the platform vendor whose DX/TR-069/TR-369 software BM COM resells and integrates. Highly comparable as both the underlying technology stack and a competing vendor in adjacent regions; the partnership makes BM COM effectively Incognito's EMEA delivery arm.
• Friendly Technologies: Friendly Technologies offers TR-069/TR-369 ACS and smart home device management to operators worldwide. Comparable as a focused device management vendor in the same standards-based niche as BM COM's telco business.

Broad incumbents

• Calix: Calix offers end-to-end broadband platforms including Smart Home/device management and OSS/BSS for service providers. Comparable as a larger incumbent whose integrated suite increasingly bundles ACS-style device management, competing with BM COM's TR-069 offering.
• Vecima Networks: Vecima is a tier-1 broadband access vendor (Entra XGS-PON, DOCSIS) with which BM COM has a flagship three-way alliance. Comparable as a broader incumbent partner/competitor in the integrated fiber broadband delivery stack.
• Kontron AG: Kontron provides IoT/edge computing and Industry 4.0 platforms across industrial verticals. Comparable as a larger incumbent in the IoT and smart infrastructure space where BM COM competes via its IoT & Industry 4.0 solutions.

Emerging players

• TechnoBrain: TechnoBrain and similar IT services/SI firms in EMEA offer system integration, ERP and custom development comparable to BM COM's SAP consulting and professional services line. Comparable as a regional SI competitor for enterprise integration projects.

Regional players

• 2N Telekomunikace: 2N is a Czech-headquartered manufacturer of elevator emergency communication and IP intercoms that BM COM distributes. Comparable as the underlying technology partner for BM COM's elevator monitoring business with overlapping vertical expertise.
• Henning GmbH: Henning is the German technology owner of the WEARwatcher elevator monitoring platform that BM COM integrates and delivers. Comparable as the upstream sensor/edge platform vendor for BM COM's elevator predictive maintenance business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bm-com

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BM COM