Success in Black
Success in Black is a New York-based membership-driven professional community serving Black Customer Success professionals. It offers tiered memberships, mentorship, webinars, recruiting pipeline access, and branded merchandise, monetizing through subscriptions and ecommerce.
- Company typePrivate
- Founded2020
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Success in Black does
Success in Black is a New York-based, for-profit professional community organization founded in 2020 (with website artifacts suggesting activation around 2021) that serves Black professionals working in Customer Success. It operates a tiered membership model with three named segments: Senior-Level professionals (mentorship, speaking, exclusive events), Early-Mid Career professionals (LinkedIn community access, networking events, mentor pairings, first-access job postings), and Allies & Advocates (employers and DEI advocates, including a forthcoming talent directory and sponsorship offerings). The organization does not operate proprietary technology; its stack is a Squarespace-hosted website used for membership applications, event registration, and e-commerce, supplemented by BigMarker for virtual events and YouTube for on-demand recordings. Distribution is digital self-serve and global in scope, supported by a partnership ecosystem that includes SuccessCoaching, ChurnZero, Success in Success, and Melo Associates for co-hosted programming and cross-promotion.
The business model is community-led and event-driven. Recurring revenue comes from membership subscriptions (pricing is undisclosed and gated behind an application form), augmented by one-time merchandise sales ($4-$35 per unit) through the SIB Merch store. Go-to-market relies on content marketing (blog, newsletter), community engagement (LinkedIn community, events/webinars), and strategic partner co-marketing, with conference presence such as the BIG RYG sponsorship. The stated mission is to cultivate accessible spaces for Black professionals to grow and thrive in Customer Success, addressing the underrepresentation of Black talent in the CS function.
Notable observations from the available data: revenue and funding are not disclosed, the ownership and leadership structure is largely opaque (only two named speakers — Keisha Caesar-Jones and Stephanie Workman Bolden — appear in public materials without designated roles), and there is no evidence of AI/ML capability, mobile app, or institutional investment. The organization's strategic direction is signaled by the Allies & Advocates tier and the planned talent directory, which together indicate a planned B2B monetization layer on top of the existing individual-member community.
Success in Black firmographics
Firmographics- Name
- Success in Black
- Website
- https://successinblack.co
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Success in Black is a New York-based membership-driven professional community serving Black Customer Success professionals. It offers tiered memberships, mentorship, webinars, recruiting pipeline access, and branded merchandise, monetizing through subscriptions and ecommerce.
- Ownership category
- akta.pro rank
Success in Black industry classification
Industry- Product category
- Professional Community Services
- NAICS
- Professional Organizations (813920)
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- Sales, Marketing & Customer Success (EDAAAPAN)
- akta.pro secondary industries
- Racial & Ethnic Justice Organizations (BPAGAFAC), Memberships, Clubs & Loyalty Subscriptions (CRAFAIAE)
Keywords
Where Success in Black is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
Success in Black business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Marketing or Sales, Operations, Personnel, Technology or R&D, Others
Revenue model
- Membership Fees: The organization generates revenue through membership subscriptions for Black professionals in Customer Success, with tiered benefits for senior-level and early-mid career professionals.
- Merchandise Sales: E-commerce store selling branded merchandise including mugs, stickers, tote bags, t-shirts, sweatshirts, and pins. Prices range from $4.00 to $35.00.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Black Glossy Mug - branded merchandise |
| Unit Pricing | Pay-as-you-go | Kiss Cut Stickers - branded merchandise |
| Unit Pricing | Pay-as-you-go | Eco Tote Bag - branded merchandise |
| Unit Pricing | Pay-as-you-go | Unisex organic raglan sweatshirt - branded merchandise |
| Unit Pricing | Pay-as-you-go | Short-Sleeve Unisex T-Shirt - branded merchandise |
| Unit Pricing | Pay-as-you-go | SIB pins - branded merchandise |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Success in Black product offering
Product offeringCore offering
Success In Black operates a membership-based professional community for Black professionals working in Customer Success. It delivers tiered memberships (Senior-Level, Early-Mid Career, and Allies & Advocates) that provide mentorship pairings, speaking opportunities, an exclusive recruiting pipeline, networking events, and LinkedIn community access, alongside a blog, webinars/roundtables, and a branded merchandise e-commerce store.
Product overview
Success in Black is a membership-based community platform that elevates Black professionals in Customer Success through tiered membership programs: Senior-Level Professional Membership (with mentorship, speaking opportunities, and exclusive events), Early-Mid Career Professional Membership (with LinkedIn community, networking events, and job access), and Allies & Advocates Membership (with talent directory and sponsorship offerings). The platform also offers content resources via its blog, hosts webinars and roundtables, and operates a merchandise store. The offerings function as an integrated career development ecosystem rather than a traditional software product.
Differentiator
Problem solved
Functional benefit
Products and services
- Senior-Level Professional Membership
- Early-Mid Career Professional Membership
- Allies & Advocates Membership
- Webinars and Roundtables
- SIB Merch Store
Companies that use Success in Black
Customer profileSegments3 records
Ideal customer profiles2 records
Success in Black technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Success in Black partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- SuccessCoachingcoreSuccessCoaching is a key partner for Success In Black, collaborating on virtual roundtable events and educational content. The partnership focuses on professional development topics including questioning strategies for customer success, diverse paths to success, and career transitions into CS.
- ChurnZerocoreChurnZero is a major partner for Success In Black, collaborating on DEI initiatives, leadership events, and conference sponsorships. The partnership includes co-hosting RYG Leadership Hours and supporting events like the BIG RYG conference.
- Success in Success (SIS)minorSuccess in Success (SIS) is a partner organization featured in the partner section of Success In Black's website, indicating collaborative relationship in the Customer Success ecosystem.
- Melo AssociatesminorMelo Associates is listed as a partner organization, indicating a collaborative relationship in the Customer Success professional community.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Success in Black competitors and assessment
Company assessmentEmerging players
- Lesbians Who Tech: Community for LGBTQ+ women and non-binary people in tech, offering events, mentorship, and job access. Comparable to SIB as an identity-based tech professional community with similar membership, event, and career-pipeline offerings, but with a different demographic focus.
- SuccessCoaching: Coaching and content business supporting Customer Success professionals. Directly comparable as a core SIB partner with overlapping event programming and audience, but operates in coaching/content rather than community membership.
- AnitaB.org: Nonprofit advancing women in technology through career programs, events, and talent pipelines. Comparable to SIB in DEI-focused tech community format and career-advancement mission, differing in demographic focus and broader scale.
Direct peers
- Code2040: Nonprofit advancing Black and Latinx representation in tech through career programs and talent pipelines. Comparable to SIB in demographic focus and career-advancement mission, with overlapping corporate partner and talent-pipeline value propositions.
- Customer Success Network: Global community for Customer Success professionals offering networking, events, and resources. Closely comparable to SIB as a CS-specific community/membership platform, with broader demographic scope but overlapping event-driven GTM and member value proposition.
- Blacks In Technology (BIT): Community organization for Black technologists offering events, mentorship, and career resources. Closely comparable to SIB in demographic focus and community-led GTM, with a broader tech-function scope but similar membership/event model.
- Gain Grow Retain: Customer Success community and education platform offering events, courses, and resources for CS professionals. Comparable as a community-led organization serving CS practitioners with educational content and networking, overlapping heavily with SIB's core audience and format.
- https://www.successinblack.co/dev/color: Community for Black software engineers providing networking, mentorship, and career support. Directly comparable to SIB in mission (advancing Black tech professionals) and format (community, events, mentorship), differing in functional focus (engineering vs. Customer Success).
- Success in Success (SIS): Customer Success professional community and media organization serving CS practitioners broadly. Directly comparable to SIB in mission (advancing the CS profession) and format (community, content, events), differing primarily in demographic focus (general vs. Black professionals).
Broad incumbents
- ChurnZero: Customer Success software platform serving a broad enterprise CS user base. Comparable as a major CS ecosystem player and core SIB partner, but operates a software business rather than a community; serves as both an indirect competitor for member attention and a critical distribution channel.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Success in Black social profiles
Digital presenceSuccess in Black financial estimates
Financial estimateRevenue estimate
Valuation estimate
Success in Black leadership team
Management profileNumber of profiles
Profiles2 records
Success in Black funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Success in Black M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Success in Black
What does Success in Black do?
Success In Black operates a membership-based professional community for Black professionals working in Customer Success. It delivers tiered memberships (Senior-Level, Early-Mid Career, and Allies & Advocates) that provide mentorship pairings, speaking opportunities, an exclusive recruiting pipeline, networking events, and LinkedIn community access, alongside a blog, webinars/roundtables, and a branded merchandise e-commerce store.
Is Success in Black a public or private company?
Success in Black is a private company. It is classified as unknown and is currently operating.
When was Success in Black founded?
Success in Black was founded in 2020. It employs 101 to 250 people.
Where is Success in Black based?
Success in Black is headquartered in New York, United States, in the North America region.
How does Success in Black make money?
Two revenue lines are on record. Membership Fees are the primary driver. The others are merchandise Sales.
Who are Success in Black's main competitors?
Emerging players on record are Lesbians Who Tech, SuccessCoaching and AnitaB.org. Direct peers are Code2040, Customer Success Network, Blacks In Technology (BIT), Gain Grow Retain, https://www.successinblack.co/dev/color and Success in Success (SIS). ChurnZero is listed as a broad incumbent.
Does Success in Black have an API?
No public API is recorded for Success in Black.
What industry is Success in Black in?
Success in Black's product category is Professional Community Services. Its primary akta.pro industry code is EDAAAPAN, Sales, Marketing & Customer Success, with a secondary code of BPAGAFAC, Racial & Ethnic Justice Organizations. Its NAICS code is 813920 and its SIC code is 8600.