Safelite Solutions
Safelite Solutions is the B2B claims management subsidiary of Safelite Group (owned by Belron) that provides end-to-end glass claim administration — from FNOL through service, invoicing, and reporting — to over 200 U.S. insurance carriers and commercial fleet operators via contact centers and a 7,500-shop service network.
- Company typePrivate
- Founded1947
- HeadquartersColumbus, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Safelite Solutions does
Safelite Solutions is the B2B claims management subsidiary of Safelite Group, Inc., providing end-to-end glass claim administration for more than 200 insurance carriers and commercial fleet operators across the United States, including 18 of the top 30 property and casualty insurance companies. Founded in 1947 in Wichita, Kansas, the company has grown into the largest vehicle glass repair and replacement brand globally under Belron ownership (acquired 2007), operating from its Columbus, Ohio headquarters with approximately 16,000 associates nationwide.
The core offering is the Glass Claim Journey platform, which manages the full claims lifecycle from first notice of loss (FNOL) through scheduling, service delivery, invoicing, and reporting. The platform is supported by five networked contact centers with 3,150 customer service representative seats covering four U.S. time zones with claimed zero system-outage history, and a distribution network of over 7,500 MobileGlassShops and facilities. Proprietary technology components include an omni-channel FNOL system (phone, web, IVR, chat, texting, social), the Simple Parts Selection (SPS) VIN-to-part mapping tool, a proprietary ADAS recalibration database (developed with Bosch), the ClaimGo Auto photo-based self-service app, and an instant payment integration with Ingo Money. Adjacent modules include fraud prevention services delivered through a Strategic Partnership with the National Insurance Crime Bureau, desk review for appraisal accuracy, and marketing communications support for carrier clients.
The business model is enterprise B2B, with revenue generated through transaction-based and contracted service fees per claim handled, professional services for fraud and desk review work, and negotiated multi-year contracts with insurance carriers and fleet operators. Pricing is not publicly disclosed. The company serves two primary verticals: insurance carriers (FNOL intake, service coordination, fraud detection, reporting) and commercial fleets (mobile service, custom portals, repair-rate optimization). Safelite Solutions is wholly owned by Belron, a multinational vehicle glass group operating in 40 countries, and operates as a private subsidiary with no public financials disclosed.
Safelite Solutions firmographics
Firmographics- Name
- Safelite Solutions
- Legal name
- Safelite Group, Inc.
- Website
- https://safelitesolutions.com
- Company type
- Private
- Founded year
- 1947
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Safelite Solutions is the B2B claims management subsidiary of Safelite Group (owned by Belron) that provides end-to-end glass claim administration — from FNOL through service, invoicing, and reporting — to over 200 U.S. insurance carriers and commercial fleet operators via contact centers and a 7,500-shop service network.
- Ownership category
- akta.pro rank
Safelite Solutions industry classification
Industry- Product category
- Insurance Claims Management Services
- NAICS
- Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370), Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Insurance Claims Intake & FNOL Support (BPAAAFAA)
- akta.pro secondary industries
- Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH), Claims Management & Digital FNOL Platforms (FSAGAGAC), Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)
Keywords
Where Safelite Solutions is headquartered
LocationHeadquarters
- HQ city
- Columbus
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Safelite Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Claims Management Services: Safelite Solutions provides end-to-end claims management services to insurance and fleet companies, handling FNOL intake, scheduling, service coordination, invoicing, and reporting. Revenue is generated through service fees per transaction or contracted pricing arrangements with insurance and fleet clients.
- Fraud Prevention and Desk Review Services: Specialized claims support services including fraud inspection, investigation of fraudulent claims, and appraisal accuracy reviews, billed as professional services to insurance clients.
- Marketing Services: Data collection, analysis, and marketing communications support for insurance carriers and fleets, helping clients develop insights and promote their claim services programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise B2B contracts for insurance and fleet companies |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Safelite Solutions product offering
Product offeringCore offering
Safelite Solutions provides end-to-end glass claim management services to insurance carriers and fleet operators, handling First Notice of Loss (FNOL) intake, scheduling, service coordination, invoicing, and reporting. The company operates a network of over 7,500 affiliated glass shops and five networked contact centers covering four U.S. time zones, supplemented by proprietary tools such as Simple Parts Selection (SPS), the ADAS recalibration database, and the ClaimGo Auto app. Services are delivered to more than 200 insurance and fleet clients under negotiated multi-year contracts.
Product overview
Safelite Solutions operates as a comprehensive end-to-end insurance and fleet claims management platform rather than a single product. The core offering is the Glass Claim Journey platform, which manages claims from FNOL through invoicing and reporting, supported by Digital Claims Solutions for self-service scheduling and shop selection. The portfolio includes support modules for Fraud Prevention, Desk Reviews, and Marketing Services. Proprietary tools include Simple Parts Selection (SPS) for VIN-to-part mapping, the ClaimGo Auto app for photo-based claims submission, and Instant Payment capability via Ingo Money integration. Contact Center Operations spanning four U.S. time zones provides human support across all channels. ADAS Recalibration services (offered through sister company Safelite AutoGlass) handle recalibration during windshield replacement. The platform serves over 200 insurance and fleet clients managing more than 6 million policyholders annually through a network of over 7,500 glass shops.
Differentiator
Problem solved
Functional benefit
Products and services
- End-to-End Glass Claim Management Comprehensive glass claim management services spanning the entire claims process from first notice of loss (FNOL) through service, invoicing, and reporting for more than 200 leading insurers and fleets.
- Glass Claim Journey Multi-stage process including FNOL contact, scheduling, pre-service touchpoints, service delivery, post-service surveys, invoicing, and reporting across omni-channel interactions.
- Digital Claims Solutions Digital tools including self-service scheduling, agency advantage, and shop selection capabilities that customize the glass claim experience for insurance carriers and fleet clients.
- Contact Center Operations Networked contact center support with fully redundant facilities covering four U.S. time zones, featuring omni-channel FNOL, skilled workforce trained on client culture, and uninterrupted service adhering to all ISO disciplines.
- Fraud Prevention Services Discovery and investigation services for suspected fraud at any stage of the claims process, utilizing professional and innovative systems through a strategic partnership with the National Insurance Crime Bureau (NICB).
- Desk Reviews Desk review service ensuring appraisal accuracy and best repair possible with best-in-class cycle time, with priority reviews completed within three hours; performed since 1998.
- Marketing Services Customer insights through data collection and analysis, plus marketing communications support for developing plans to promote claim services programs to employees, agents, policyholders, fleet managers, or drivers.
- ADAS Recalibration Advanced Driver Assistance Systems recalibration services for vehicles equipped with safety systems requiring recalibration during windshield replacement, delivered through a proprietary vehicle database enabling single-visit replacement and recalibration.
- ClaimGo Auto App Digital photo self-service solution enabling customers to process minor auto physical damage claims and receive repair estimates quickly through a mobile application.
- Simple Parts Selection (SPS) Proprietary tool that maps vehicle identification number (VIN) to factory-installed parts, streamlining the part selection process for vehicle glass.
- Instant Payment via Ingo Money Instant claim payment capability through partnership with Ingo Money, enabling customers to receive payment seconds after estimate completion for minor auto physical damage claims to debit/credit cards, Amazon, PayPal, or physical cash-out locations.
Quantifiable outcome
- 98%+ policyholder satisfaction with Safelite shop service, influencing auto policy renewal decisions
- +4 more outcomes
Companies that use Safelite Solutions
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Safelite Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability8 records
Feature7 records
Safelite Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and strategic.
- Ingo MoneycoreSafelite Solutions partnered with Ingo Money to provide instant payment processing for minor auto physical damage claims. The integration enables customers to receive instant claim payments to their chosen account (debit/credit cards, Amazon, PayPal, or physical cash-out locations) seconds after an estimate is completed, accelerating the auto claims process to hours instead of days.
- BoschstrategicSafelite AutoGlass (sister company) partnered with Bosch, the world's largest automotive supplier, to introduce ADAS recalibration tools. This collaboration enabled Safelite to develop recalibration capabilities covering approximately 90% of vehicle makes by mid-2017, providing customers with one-stop solutions for windshield replacement and recalibration.
- National Insurance Crime Bureau (NICB)coreSafelite Solutions is a Strategic Partner of the National Insurance Crime Bureau, utilizing professional and innovative systems for fraud inspection and investigation of fraudulent claims. This partnership has enabled the company to save the industry more than $12 million annually through proactive fraud detection services.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Safelite Solutions competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key highlights3 records
Customer concentration
Safelite Solutions social profiles
Digital presenceSafelite Solutions compliance and trust
Trust signalCompliance1 record
Safelite Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Safelite Solutions leadership team
Management profileNumber of profiles
Profiles4 records
Safelite Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Safelite Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Safelite Solutions
What does Safelite Solutions do?
Safelite Solutions provides end-to-end glass claim management services to insurance carriers and fleet operators, handling First Notice of Loss (FNOL) intake, scheduling, service coordination, invoicing, and reporting. The company operates a network of over 7,500 affiliated glass shops and five networked contact centers covering four U.S. time zones, supplemented by proprietary tools such as Simple Parts Selection (SPS), the ADAS recalibration database, and the ClaimGo Auto app. Services are delivered to more than 200 insurance and fleet clients under negotiated multi-year contracts.
Is Safelite Solutions a public or private company?
Safelite Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Safelite Solutions founded?
Safelite Solutions was founded in 1947. It employs 5,001 to 10,000 people.
Where is Safelite Solutions based?
Safelite Solutions is headquartered in Columbus, United States, in the North America region.
How does Safelite Solutions make money?
Three revenue lines are on record. Claims Management Services are the primary driver. The others are fraud Prevention and Desk Review Services and marketing Services.
Does Safelite Solutions have an API?
No public API is recorded for Safelite Solutions.
What industry is Safelite Solutions in?
Safelite Solutions's product category is Insurance Claims Management Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support, with a secondary code of BPAAAAAH, Claims Intake, FNOL & Adjudication Support Centers. Its NAICS code is 524291 and its SIC code is 7363.