Gemeente Dilbeek

What Gemeente Dilbeek does

Gemeente Dilbeek is a Belgian public-sector municipality located in the province of Vlaams-Brabant, serving approximately 45,076 residents across the districts of Dilbeek, Groot-Bijgaarden, Itterbeek, Schepdaal, Sint-Ulriks-Kapelle, and Sint-Martens-Bodegem. As a statutory local authority under Flemish regional governance, it delivers the full portfolio of public services — civil registration, identity documents, building and environmental permits, welfare (via OCMW), waste collection, mobility, spatial planning, childcare coordination, culture (via Westrand), library services, and senior care (via LDC In Kompanie). Its operational footprint includes a main town hall (de Heetveldelaan 4, Dilbeek), the Welzijnscampus Nieuwenbos social services campus in Groot-Bijgaarden, and a service point in Itterbeek, supplemented by mobile citizen services and an extensive digital portal (Digitaal Loket Burgerzaken) with Qmatic-powered appointment booking.

The municipality's revenue model rests on statutory taxation and fees rather than commercial sales: property and construction taxes, waste collection fees, vacancy/neglect levies, sewerage connection taxes, permit fees (environmental, construction, horeca), and license charges, supplemented by Flemish and federal government allocations. The 2024 waste policy alone cost approximately €2.8 million, requiring a €1.5 million subsidy from the municipal budget. Distribution is omnichannel — physical counters, digital self-service, mobile units, district service points, and the Welzijnscampus welfare hub — with marketing and resident communication handled via the dilbeek.be website, Instagram, Facebook, LinkedIn, a weekly digital newsletter, and audience-segmented channels (Kind in Dilbeek, Sport in Dilbeek, Dilbeek Plus).

Technology is conventional municipal software: a Drupal-based web platform, Qmatic cloud appointment scheduling, a digital citizen counter for document services, and integrations with nextbike (shared bicycles), DOCSTOP (identity card blocking), and various welfare partner systems. No proprietary AI, ML, or data-driven automation is evident. Recent strategic positioning emphasizes environmental leadership (9,900 trees planted in 2024, 29% waste reduction 2022-2024), care-friendly policy (first-in-Flanders 'Zorgvriendelijke Gemeente' label, 2025), regional mobility upgrades (N8 renovation partnership with De Werkvennootschap starting 2026), and welfare infrastructure expansion (Hotspot disability support consortium, Crèchendo childcare). Leadership transitioned in 2025 with Stijn Quaghebeur succeeding Willy Segers as mayor and Katleen Valtin succeeding Marianne Vanden Houte as Algemeen directeur of Groep Dilbeek.

Name

Gemeente Dilbeek

Legal name

Gemeente Dilbeek

Website

https://dilbeek.be

Company type

Private

Founded year

1830

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Dilbeek is a Belgian municipal government in Vlaams-Brabant serving approximately 45,076 residents across six districts with statutory public services — civil registration, permits, welfare, waste collection, mobility, childcare, and culture — funded through municipal taxes, fees, and government allocations.

Ownership category

akta.pro rank

Product category

Local Government Public Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Food Services (62421), Nature Parks and Other Similar Institutions (71219)

SIC

Services-Social Services (8300), Services-Amusement & Recreation Services (7900), Services-Management Services (8741)

akta.pro primary industry

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Bee Removal & Relocation (Honeybees) (HSAMAFAD)

Keywords

• Municipal services
• Public administration
• Civil registration
• Waste management
• Social welfare

Headquarters

HQ city

Dilbeek

HQ country

Belgium

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Municipal Taxes and Levies: Gemeente Dilbeek collects various taxes and levies including property taxes, waste collection fees, taxes on construction/improvement/paving, levies on vacancy and neglect of buildings, and connection taxes for public sewage systems. These form the primary municipal revenue streams.
2. Waste Management Fees: Revenue from waste bags and the recycling park. The municipal waste policy cost approximately 2.8 million EUR in 2024, with the municipality subsidizing about 1.5 million EUR from its own budget.
3. Permit and License Fees: Fees collected for various permits including environmental permits, construction permits, business licenses, horeca permits, and other administrative services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Gemeente Dilbeek is a Belgian municipality that delivers statutory local public services to its approximately 45,000 residents, including civil registration, identity documents, permits and licensing, waste collection and recycling, social welfare (via OCMW), mobility, urban planning, environmental management, cultural and recreational facilities, and childcare coordination. Services are delivered through digital portals, physical service counters, district service points, and mobile outreach, and the municipality operates revenue streams from taxes, permits, and service fees.

Product overview

Gemeente Dilbeek operates as a Belgian municipality offering a comprehensive portfolio of citizen services through both physical service counters and digital platforms. The core offering consists of integrated municipal services organized into thematic areas: Burger & Overheid (citizen services), Wonen & Ondernemen (housing and business), Welzijn & OCMW (social welfare), Milieu & Energie (environment), Mobiliteit (mobility), Vrije Tijd (leisure), and Kinderopvang & Onderwijs (childcare/education). Key digital products include the Digitaal Loket Burgerzaken (digital citizen portal) and the Afspraak Loketten (appointment booking system). Specialized sub-products include the Deelfietsen shared bike system, Tuinrangers free garden advisory service, Afvalinzameling waste collection services, the Zwembad swimming pool, and LDC In Kompanie senior services. The municipality also runs the Participatiepas (participation pass) social support program and participates in regional initiatives like the Hoppin mobility network and various environmental programs through partnerships with organizations such as CV Meer Bos and De Bûûmplanters.

Differentiator

Problem solved

Functional benefit

Products and services

• Burger & Overheid (Citizen & Government Services) Civil registration services for Dilbeek residents including electronic identity cards (eID), Kids-ID, Belgian passports, criminal record extracts, birth/marriage/death registration, nationality certificates, proof of life, proof of residence, population statistics, and address change declarations.
• Wonen & Ondernemen (Housing & Business Services) Municipal services handling building permits, environmental permits (omgevingsvergunning), housing conformity certificates, rental subsidies, business licensing, and spatial planning for residents and entrepreneurs in Dilbeek.
• Welzijn & OCMW (Social Welfare Services) Social welfare services including financial support, debt management, social housing, integration support, youth and family services, senior care, and LDC In Kompanie senior services center for Dilbeek residents.
• Milieu & Energie (Environment & Energy Services) Environmental services covering waste collection scheduling, recycling park access, sustainability advice, climate planning, biodiversity initiatives, and energy subsidies for Dilbeek residents.
• Mobiliteit & Openbare Ruimte (Mobility & Public Space) Services for public space management including road maintenance, winter service (snow and ice control), traffic safety, parking management, mobility planning, and Hoppin mobility network integration for Dilbeek residents.
• Vrije Tijd (Leisure Services) Leisure offerings including sports facilities, Zwembad Dilbeek swimming pool, cultural activities through Westrand Cultuurcentrum, youth services, and community associations for Dilbeek residents.
• Kinderopvang & Onderwijs (Childcare & Education) Childcare services and educational support including school registration through the Aanmeldingen Basisscholen platform and childcare facility coordination for Dilbeek families.
• Afvalinzameling (Waste Collection Service) Household waste collection services including residual waste, green waste (GFT), PMD packaging, paper/cardboard, glass, textiles, small hazardous waste (KGA), and Christmas trees for Dilbeek residents, operated by Intradura.
• Recyclagepark (Recycling Center) Municipal recycling center accepting various waste types including textiles, construction waste, electrical appliances, and bulky waste with appointment-based access for Dilbeek residents.
• Zwembad Dilbeek (Dilbeek Swimming Pool) Public swimming facility offering swimming lessons, fitness activities, and language practice sessions in the Zwembar (pool café) for Dilbeek residents and visitors.
• LDC In Kompanie (Senior Services Center) Service center for seniors offering activities, day trips, meals, and social support services for elderly residents of Dilbeek.
• Welzijnscampus Nieuwenbos (Social Welfare Campus) Multi-partner social infrastructure campus at Bosstraat 84, 1702 Groot-Bijgaarden, housing various welfare services including the Hotspot disability support service.
• Deelfietsen (Shared Bike System) Nextbike shared bicycle system at three locations in Dilbeek (Dilbeek station, Groot-Bijgaarden station, and Dilbeek Stelplaats) integrated with the Hoppin regional mobility network; users register via the nextbike app for 24/7 bike rental.
• Tuinrangers (Garden Rangers) Free garden advisory service for residents provided by volunteer local experts, promoting biodiversity and nature-friendly gardening practices in Dilbeek.
• Boom zoekt Grond (Tree Seeks Soil) Tree planting initiative in collaboration with De Bûmplanters, offering free tree and hedge planting to Dilbeek residents with available space.
• Participatiepas Dilbeek (Participation Pass) Participation pass providing financial support for low-income Dilbeek residents to access sports, culture, and leisure activities.
• Burgerbudget (Citizen Budget) Participatory budgeting initiative allowing Dilbeek citizens to propose and vote on municipal projects, such as the Meer Bos (More Forest) project.
• mybike Registration Platform Official bicycle registration platform allowing Dilbeek citizens to register bikes with a sticker for anti-theft protection and recovery.
• Hotspot Ondersteuning Handicap (Disability Support Service) Disability support service launched biweekly at Welzijnscampus Nieuwenbos, a partnership of five specialized disability organizations (Resonans vzw, Centrum Ganspoel, Koninklijk Instituut Woluwe, Begeleid Wonen Pajottenland, Het Raster) providing low-threshold support for people with disabilities in Dilbeek.
• Crèchendo Childcare Facility Childcare facility operated by 3WPlus social enterprise in the former music academy of Groot-Bijgaarden, providing 28 childcare places for children aged 0-3 years.
• Digital Citizen Services Portal (Digitaal Loket Burgerzaken) Online portal for citizen administrative services including appointments for civil affairs, identity documents, passports, residence certificates, and various municipal administrative tasks.
• Afspraak Loketten (Appointment Booking System) Online appointment scheduling system for municipal service counters, integrated with Qmatic cloud platform for managing citizen service appointments.

Quantifiable outcome

• 29% reduction in residual waste between 2022-2024
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Partnerships

18 partnerships are on record, tiered core, major and minor.

• Lokale Politie DilbeekcoreStrategic or Co-development PartnerLocal police service for Dilbeek zone 5406, working with the municipality on public safety, security monitoring (Veiligheidsmonitor), and integrated safety policy.
• Brandweerzone Vlaams-Brabant WestcoreStrategic or Co-development PartnerFire department zone covering Western Flemish-Brabant, providing emergency response and fire safety services.
• Cultuurcentrum Dilbeek - WestrandcoreStrategic or Co-development PartnerCultural center Westrand provides cultural programming, events, and arts activities for Dilbeek residents. Their social media is being integrated with the municipal channels.
• Bibliotheek DilbeekcoreStrategic or Co-development PartnerPublic library service for Dilbeek, part of the municipal cultural and educational ecosystem.
• IntraduracoreTechnology or IntegrationWaste management company contracted by Dilbeek for waste collection services. Handles household waste, recycling, and green waste collection. Transitioning to new waste bins system in spring 2027.
• 3WPluscoreChannel Partner/ Reseller/ DistributorSocial enterprise providing childcare services. Operates Crèchendo childcare facility in former music academy in Groot-Bijgaarden, with 28 childcare places for children aged 0-3.
• Ark van Pollare vzwcoreStrategic or Co-development PartnerAnimal shelter in Lennik collaborating with Dilbeek on stray cat management through catch, sterilize, and return/ adoption programs.
• Hotspot Ondersteuning HandicapcoreStrategic or Co-development PartnerConsortium of five specialized organizations (Resonans vzw, Centrum Ganspoel, Koninklijk Instituut Woluwe, Begeleid Wonen Pajottenland, Het Raster) providing low-threshold disability support services in Dilbeek.
• De WerkvennootschapmajorStrategic or Co-development PartnerGovernment agency responsible for road infrastructure projects including the N8/Ring complex renovation starting in 2026.
• De BûûmplantersmajorStrategic or Co-development PartnerOrganization partnering with Dilbeek for the 'Boom Zoekt Grond' (Tree Seeks Ground) initiative, providing free tree and hedge planting services to residents.
• CV Meer BosminorStrategic or Co-development PartnerCooperative company creating buffer forests in cooperation with citizens. Established Dil'bos project in Dilbeek with municipality support.
• Vlaamse Stichting VerkeerskundeminorStrategic or Co-development PartnerFlemish Traffic Foundation providing expertise for school safety initiatives including traffic tests and cycling/walking certifications.
• FOD Binnenlandse ZakenminorStrategic or Co-development PartnerFederal Public Service Interior Affairs conducting the Veiligheidsmonitor (Safety Monitor) survey among Dilbeek residents.
• Visit DilbeekminorStrategic or Co-development PartnerTourism portal for Dilbeek promoting local attractions, heritage sites, and leisure activities.
• FaryscoreTechnology or IntegrationUtility company collaborating on sewerage works in various Dilbeek streets (Jachthofweg, Snikbergstraat, etc.).
• Vlaamse MilieumaatschappijminorStrategic or Co-development PartnerFlemish Environment Agency providing support for sewerage improvement projects.
• Agentschap Wegen en Verkeer (AWV)majorStrategic or Co-development PartnerFlemish Agency for Roads and Traffic responsible for road maintenance, winter services on regional roads, and N8 speed limit changes.
• Provincie Vlaams-BrabantminorStrategic or Co-development PartnerProvincial authority providing various supports including the Animal-Friendly Municipality certification.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Gemeente Zaventem: Flemish-Brabant municipality near Brussels Airport with ~35K residents, comparable in municipal service complexity and part of the same inter-municipal cooperation networks for waste and mobility.
• Gemeente Tervuren: Flemish-Brabant municipality east of Brussels with comparable population (~22K) and similar affluent peri-urban demographic profile, providing the same scope of municipal administration and digital services.
• Gemeente Asse: Neighboring municipality in Vlaams-Brabant with comparable population size (~33K) and similar peri-urban Brussels profile, providing the same portfolio of citizen services, permits, welfare, and infrastructure management.
• Stad Vilvoorde: Part of the Halle-Vilvoorde arrondissement with ~46K residents, providing directly comparable municipal services including digital citizen portals, waste collection, and social welfare through its OCMW.
• Stad Halle: Larger Halle-Vilvoorde city (~40K) and regional anchor within the same arrondissement, operating an overlapping municipal service portfolio and coordinating with Dilbeek on regional mobility initiatives.
• Gemeente Sint-Pieters-Leeuw: Adjacent Flemish municipality with similar population scale (~35K) and shared Brussels-periphery characteristics, operating comparable citizen services, environmental programs, and welfare infrastructure.
• Gemeente Lennik: Small neighboring municipality in the Pajottenland region that collaborates with Dilbeek on animal welfare through Ark van Pollare and shares regional Flemish Brabant governance structures.
• Gemeente Grimbergen: Flemish municipality in the Brussels periphery with ~37K inhabitants, operating the same municipal service portfolio and participating in the same Halle-Vilvoorde regional governance as Dilbeek.

Others

• Intradura: Intermunicipal waste management company contracted by Dilbeek for household waste collection, recycling park operations, and the upcoming 2027 underground bin transition; relevant as the operational execution layer for the municipality's waste services.

Broad incumbents

• Stad Leuven: Larger Flemish reference city (~102K) operating the same municipal service portfolio at greater scale, useful as a benchmark for service delivery models, digital transformation, and sustainability programs in Flemish local government.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/GemeenteDilbeek
• Xx.com/gemeentedilbeek
• LinkedInlinkedin.com/company/ocmw-dilbeek

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Dilbeek