Westquay

What Westquay does

Westquay is a destination shopping centre in Southampton, United Kingdom, founded in 2000 and operated by Hammerson UK Properties Limited on behalf of West Quay Limited Partnership. The asset integrates three core pillars — Retail Shops (90+ high-street and trend-led fashion units), Eat & Drink (a mix of global and local restaurants), and See & Do (leisure including Showcase Cinema de Lux, BOOM BATTLE BAR, and seasonal events on The Esplanade) — and is supported by two on-site car parks (Multi-Storey with 2,484 spaces and Podium with 1,487 spaces) using a recently deployed ANPR-based 'Drive In. Drive Out.' smart parking system. The centre reports 17.6 million annual visitors and additionally captures tourist traffic from Southampton's cruise terminals, which are within a short taxi ride or walk.

The business model combines recurring retail and hospitality leasing with usage-based parking fees, transaction-fee speciality leasing and event rentals, and advertising-style brand partnerships managed through Hammerson's central team. Pricing is largely quote-based for tenants; consumer-facing pricing is unit-based for events such as RollerLand (from £7.00 per session, sold via See Tickets). Marketing is multi-channel, spanning the westquay.co.uk website, email newsletter, Instagram, Facebook, TikTok, X, organic SEO, paid digital advertising across Google, Meta/Facebook, TikTok and DoubleClick, and physical on-mall events. Distribution is overwhelmingly physical storefront, supplemented by a ticketing reseller for experiences and an annual Community Bursary Scheme (currently partnered with Solent Mind for 2026-2027). Operationally, footfall is measured through CCTV-based counting technology, and the centre runs a proprietary 'Drive In. Drive Out.' sub-brand around its parking experience.

Name

Westquay

Legal name

West Quay Limited Partnership

Website

https://westquay.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Ownership category

akta.pro rank

Headquarters

HQ city

Southampton

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Retail and Hospitality Leasing: Revenue generated from leasing retail and hospitality spaces to fashion brands, restaurants, and leisure operators under short-term pop-up or longer-term unit lease arrangements.
2. Car Parking Services: Multi-Storey (2,484 spaces) and Podium (1,487 spaces) car parks generate revenue through usage-based parking fees. Smart payment system with card-only and contactless options.
3. Speciality Leasing and Events: Shorter-term pop-up, kiosk opportunities, and event space rentals including destination experiences like Showcase Cinema de Lux and BOOM BATTLE BAR.
4. Brand Partnerships and Activations: Collaborations with brands on campaigns, events, and creative activations through [email protected] channel.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Westquay is a Southampton shopping centre operating retail, dining, leisure, and parking facilities under one roof. The centre houses over 90 retail units featuring high street fashion, restaurants and cafes, Showcase Cinema de Lux, and BOOM BATTLE BAR. It supports two on-site car parks (Multi-Storey and Podium) with 4,971 spaces using proprietary smart parking technology, and runs ticketed seasonal experiences such as RollerLand plus a community bursary scheme.

Product overview

Westquay is a unified shopping centre destination operated by Hammerson in Southampton, UK. The core offering comprises three integrated pillars: Retail Shops (high street and premium fashion), Eat & Drink (dining options from street food to sit-down restaurants), and See & Do (leisure including Showcase Cinema de Lux and BOOM BATTLE BAR). Supporting infrastructure includes parking (2,484-space Multi-Storey and 1,487-space Podium car parks) with smart Drive In. Drive Out. technology, plus community programmes via the annual Community Bursary Scheme. The centre attracts over 17.6 million visitors annually and serves cruise passengers within 10 minutes of Southampton terminals.

Differentiator

Problem solved

Functional benefit

Brands

• Drive In. Drive Out. Smart parking solution at Westquay that uses automatic number plate recognition to eliminate tickets and reduce queues for a seamless parking experience.

Products and services

• Westquay Shopping Centre A major Southampton shopping destination operated by Hammerson featuring over 90 retail units, restaurants, leisure venues, and two car parks, attracting 17.6 million visitors annually.
• RollerLand Seasonal ticketed roller skating experience held on The Esplanade at Westquay for all skill levels, with Skate School sessions for beginners and tickets sold via See Tickets.
• Parking — Multi-Storey and Podium Car Parks Two centrally located car parks offering 2,484 spaces (Multi-Storey, up to 2.0m height) and 1,487 spaces (Podium, up to 1.9m height) with the smart Drive In. Drive Out. ANPR-based system.
• Community Bursary Scheme Annual partnership programme under which one selected local charity receives a cash bursary, use of centre space, event support, awareness and fundraising assistance, and Westquay team involvement opportunities.
• Community Space Rental Application-based provision of mall, unit, and outdoor space for local community groups, CICs, and non-profits to host events and activities.

Quantifiable outcome

• 17.6 million annual visitors
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Solent MindcoreStrategic or Co-development Partner · 1 January 2026Current community bursary partner for 2026-2027. The selected charity receives a cash bursary, use of space in the centre, support with events, awareness and fundraising, and opportunities for the Westquay team to get involved. Solent Mind is Hampshire's mental health charity.
• See TicketsminorChannel Partner/ Reseller/ DistributorOfficial ticket sales partner for RollerLand event. Tickets purchased via See Tickets are subject to their refund policy. Valid tickets required prior to skating for one hour sessions.
• HammersoncoreStrategic or Co-development PartnerWestquay is proudly operated by Hammerson, a business committed to creating destinations that deliver social, environmental and economic value. Hammerson UK Properties Limited (company number 00298351) is the operator of Westquay Shopping Centre.

Scale indicators4 records

Recent moves5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Westquay
• Instagraminstagram.com/westquay
• TikToktiktok.com/@westquay
• Xx.com/Westquay

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westquay