Shelterhouse

What Shelterhouse does

Shelterhouse is a 501(c)(3) nonprofit organization founded in 1976 and headquartered at 2500 Waldo Avenue in Midland, Michigan, with a second office in Gladwin, Michigan. It provides a coordinated suite of free and confidential services to survivors of domestic violence, sexual assault, and stalking across Midland and Gladwin Counties. Core service lines include a 24/7 crisis hotline (also accessible by text and webchat), emergency shelter with 15 individual rooms and 48 beds (including pet-friendly accommodation), one-on-one counseling and support groups using evidence-based trauma modalities (CBT, TF-CBT, Play Therapy, EMDR, Brainspotting), legal advocacy including Personal Protection Order filing, and in-house Sexual Assault Nursing Examinations through certified SANE nurses. Annual operational throughput includes over 5,000 crisis calls answered and more than 7,000 nights of shelter provided.

The organization's infrastructure was significantly modernized with a state-of-the-art facility that opened in 2020, tripling prior shelter capacity and, in 2022, adding an in-house SANE suite. In January 2024, SANE services were extended to a medical examination room in the Gladwin office. Ancillary operations include the Shelterhouse Resale Shop at 1830 South Saginaw Road (Midland), which sells donated goods to fund operations, and a community outreach and education program delivering presentations to schools, organizations, and community groups.

Shelterhouse is funded through a diversified mix of federal grants (notably Family Violence Prevention and Services Act Grant Number E20253428-00 from HHS/ACF, plus prior U.S. Department of Justice Office on Violence Against Women support including a 2015 Blueprint for Safety grant — one of only three awarded nationally), individual donations, planned giving and estate gifts, event fundraising (including the annual Chefs for Shelterhouse culinary event), and proceeds from the resale shop. The organization has been independently operated since 1976, with no parent company or institutional investors identified. In February 2026, long-tenured leader Arlene Nolan retired after 15 years leading the organization.

Name

Shelterhouse

Legal name

Shelterhouse

Website

https://shelterhousemidland.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

51–100 employees

Short description

Shelterhouse is a 501(c)(3) nonprofit founded in 1976 that delivers free, confidential emergency shelter, counseling, legal advocacy, and forensic medical exams to survivors of domestic violence and sexual assault across Midland and Gladwin Counties in Michigan.

Ownership category

akta.pro rank

Product category

Domestic Violence and Sexual Assault Services

NAICS

Temporary Shelters (624221), Other Community Housing Services (624229), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Domestic violence services
• Sexual assault support
• Emergency shelter services
• Trauma-informed counseling
• Victim advocacy programs

Headquarters

HQ city

Midland

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Individual Donations: Financial gifts from individuals supporting survivor services. Accepts donations via secure online portal, with options for one-time or recurring contributions.
2. Government Grants: Funded by federal grants including Family Violence Prevention and Services Act Program (Grant Number E20253428-00) and U.S. Department of Justice Office of Violence Against Women grants.
3. Resale Shop Proceeds: Shelterhouse Resale Shop at 1830 South Saginaw Rd, Midland MI sells gently used clothing, accessories and home goods with all proceeds supporting operations.
4. Planned Giving/Estate Gifts: Accepts bequests, beneficiary designations on retirement plans, life insurance gifts, charitable trusts, appreciated securities, and IRA charitable distributions.
5. Event Fundraising: Annual events like Chefs for Shelterhouse raise funds through ticket sales, silent auctions, and corporate sponsorships.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Shelterhouse is a 501(c)(3) nonprofit social services organization that delivers free, confidential, trauma-informed emergency shelter (15 rooms, 48 beds, pet-friendly), counseling, sexual assault forensic medical exams (SANE), legal advocacy, and 24/7 crisis hotline/text/webchat support to survivors of domestic violence, sexual assault, and stalking in Midland and Gladwin Counties, Michigan. An ancillary Shelterhouse Resale Shop raises operational funds through sales of donated gently used goods.

Product overview

Shelterhouse is a nonprofit social services organization offering a coordinated suite of services for survivors of domestic violence and sexual assault. The core offerings include Emergency Shelter (with 15 rooms and 48 beds), Counseling Services (utilizing CBT, EMDR, Brainspotting, and other trauma-focused modalities), Legal Advocacy (PPO filing, court accompaniment), and Sexual Assault Nursing Examinations (SANE). Additional services include a 24/7 Crisis Hotline, webchat support, Safety Planning, Support Groups (TREM, Male Survivors, Voices, Under the Roof), Transitional Supportive Housing, and Basic Needs Assistance. The organization also operates a Community Outreach & Education program and a Resale Shop as ancillary services. All services are provided free and confidentially to survivors.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter Free and confidential emergency shelter offering 15 individual rooms and 48 beds for survivors of domestic violence, sexual assault, stalking, or human trafficking, with capacity for clients' children and pets, supporting transition into safe housing within 60 days.
• Counseling Services Confidential mental health services for survivors including one-on-one counseling and support groups, utilizing modalities such as Cognitive Behavioral Therapy (CBT), Play Therapy, Trauma-Focused CBT, EMDR, and Brainspotting.
• Support Groups Peer support groups including Trauma Recovery Empowerment Model (TREM), Male Survivors of Violence, Voices (for girls ages 12-17), and Under the Roof community connection groups.
• Legal Advocacy Court advocacy services helping survivors navigate the legal system, including filing for divorce, Personal Protection Orders (PPO), victim impact statements, and crime victim compensation applications.
• Sexual Assault Nursing Examinations (SANE) Free and confidential medical forensic exams conducted by certified SANE nurses, including injury assessment, evidence collection, preventive medications, and forensic evidence analysis for law enforcement.
• 24/7 Crisis Hotline and Crisis Text Line 24/7 crisis support available via phone call (989-835-6771 and 877-216-6383), text message (989-200-5122), and web chat, providing immediate support, safety planning, and connection to services for survivors of domestic violence and sexual assault.
• Safety Planning Individualized safety planning services to help survivors develop strategies for leaving abusive relationships safely, considering personal circumstances, children, and housing options.
• Transitional Supportive Housing Transitional housing program designed to help survivors move from emergency shelter to permanent safe housing while receiving ongoing support services.
• Basic Needs Assistance Emergency assistance providing essential items including paper products, personal care items, bedding, diapers, cleaning supplies, and laundry supplies to survivors in shelter.
• Community Outreach & Education Educational presentations and outreach materials covering signs of abuse, consent, teen dating violence, digital safety, trauma-informed parenting, body safety for children, and boundary-setting, delivered to schools, organizations, and community groups.
• Shelterhouse Resale Shop Retail boutique selling gently used clothing, accessories, and home goods, with all proceeds supporting Shelterhouse operations and providing volunteer opportunities.

Quantifiable outcome

• Over 5,000 crisis calls answered annually
• +3 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Michigan Coalition to End Domestic and Sexual ViolencecoreStrategic or Co-development PartnerSelected by the coalition to pilot new best practices and strategies for providing services for people with disabilities, demonstrating state-level recognition of organizational capabilities.
• Michigan Disability Rights CoalitioncoreStrategic or Co-development PartnerCollaboratively selected to pilot new best practices for serving people with disabilities, ensuring accessibility of services for all survivors.
• Grace A. Dow Memorial LibraryminorStrategic or Co-development PartnerPartner host venue for the What Were You Wearing exhibit in March 2025, featuring real survivor stories to raise awareness about sexual violence.
• RISE (Regional Organization)minorStrategic or Co-development PartnerShared regional survivor stories for the What Were You Wearing exhibit, expanding the reach of sexual violence awareness messaging beyond local community.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Others

• RAINN (Rape, Abuse & Incest National Network): RAINN operates the National Sexual Assault Hotline and provides training/resources to local SANE and SA service programs; comparable to Shelterhouse's SANE and SA counseling mission but functioning as an enabling/hotline ecosystem participant rather than a direct local provider.
• Michigan Coalition to End Domestic and Sexual Violence: MCEDSV is the statewide coalition that funds, trains, and advocates on behalf of Michigan DV/SA service providers including Shelterhouse; listed as an ecosystem participant rather than a direct competitor.

Broad incumbents

• Catholic Charities USA: Catholic Charities USA operates a national network of social service programs including DV/SA shelter, counseling, and emergency assistance through diocesan agencies — comparable as a broad-incumbent social-services platform with overlapping shelter and case-management offerings.
• Safe Horizon: Safe Horizon is one of the largest U.S. nonprofits serving DV/SA survivors, providing shelter, hotline, counseling, and advocacy in New York. As a broad incumbent, it shares Shelterhouse's core service categories but at vastly greater scale and geographic footprint.
• YWCA USA: YWCA USA is a national umbrella network that includes DV/SA shelter programming as a core service line across hundreds of local affiliates, providing a broader-incumbent comparison point for Shelterhouse's shelter and counseling model.

Direct peers

• SafeHouse Center: SafeHouse Center operates an emergency shelter and comprehensive DV/SA services in Washtenaw County, MI, mirroring Shelterhouse's combined shelter + counseling + legal advocacy + SANE service model in an adjacent Michigan geography.
• Turning Point of Mt. Pleasant: Turning Point provides emergency shelter, crisis services, and advocacy for survivors of domestic and sexual violence in central Michigan (Isabella County), making it a comparable rural Michigan DV/SA provider serving a similar population scale.
• HAVEN of Oakland County: HAVEN is a Michigan-based 501(c)(3) providing emergency shelter, counseling, advocacy, and SANE services to survivors of domestic violence and sexual assault in Oakland County, making it one of the closest direct operational analogs to Shelterhouse in scale and service mix.
• Domestic Violence Project, Inc. Domestic Violence Project provides shelter, counseling, and advocacy to survivors in mid-Michigan counties adjacent to Shelterhouse's service area, operating a directly comparable suite of services including legal advocacy and emergency housing.
• YWCA Central Michigan: YWCA Central Michigan operates DV/SA programming and shelter services in mid-Michigan as part of the national YWCA network, making it an in-state peer with comparable shelter and outreach services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SheltHouse
• LinkedInlinkedin.com/company/shelterhousemidland

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelterhouse