Traces Group
Traces Group is a privately held, Brazil-headquartered IT services company founded in 2001 that provides 24/7 managed services, software/hardware resale, project implementation, and outsourcing across Oracle, IBM, Google, Microsoft, Red Hat, and other enterprise technology stacks, serving 200+ medium and large enterprise customers in banking, healthcare, transportation, and government across Brazil, Luxembourg, and Portugal.
- Company typePrivate
- Founded2001
- HeadquartersSão Paulo, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Traces Group does
Traces Group is a privately held IT services company founded in São Paulo, Brazil in 2001 that provides multi-vendor IT infrastructure services to medium and large enterprises across Latin America and Europe. The company specializes in implementing, reselling, and providing 24/7 managed services for enterprise technology stacks from major vendors including Oracle, IBM, Google, Microsoft, Veeam, Red Hat, Suse, DBVisit, VMWare, and Lenovo, and holds listed partner status in each vendor's catalog. Its service portfolio spans managed services, hybrid cloud and on-premise support, project implementation (data security, integration, migration, backup), professional outsourcing of specialized IT personnel, and resale of software licenses and hardware. Its proprietary Service Desk Solution Tool, developed internally for governance processes, is the only disclosed first-party product and is used in service delivery.
The company operates four offices across three countries — São Paulo (headquarters), Bertrange (Luxembourg), and Lisbon (Portugal) — and serves a base of 200+ customers spanning banking (Banco Colombia, Banco Rendimento, BIL), insurance (Allianz, Sulamerica, Europ Assistance), healthcare (Hospital Sírio-Libanês, multiple Unimed cooperatives, Cassems), transportation (CCR group, Via Quatro, Via Mobilidade, multiple airports), telecommunications (Totalplay, Cirion), retail (C&A, Jequiti), manufacturing (Nakata, Frasle), and government (BNDES, Marinha do Brasil, ANS). The company highlights a high-skilled technical team that includes Oracle ACE Members, and reports operational metrics of 160k+ fulfilled service requests, 35k+ incidents solved, and 71k+ work hours logged.
Traces Group makes money through four revenue streams: managed services contracts (recurring 24/7 support), product and license resale (Oracle, Microsoft, IBM, Lenovo, Suse, RedHat, Dbvisit, Veeam), project-based professional services, and IT outsourcing of specialized personnel. GTM is enterprise field sales, with direct engagement through regional offices; pricing is quote-based enterprise contracts and is not publicly disclosed. No external funding, M&A, AI capabilities, patents, or industry awards are disclosed, and the company is independently owned with leadership comprising CEO Daniel Franchim, CTO Rodrigo Almeida, and country managers for Luxembourg and Portugal.
Traces Group firmographics
Firmographics- Name
- Traces Group
- Legal name
- Traces Group
- Website
- https://traces.group
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Traces Group is a privately held, Brazil-headquartered IT services company founded in 2001 that provides 24/7 managed services, software/hardware resale, project implementation, and outsourcing across Oracle, IBM, Google, Microsoft, Red Hat, and other enterprise technology stacks, serving 200+ medium and large enterprise customers in banking, healthcare, transportation, and government across Brazil, Luxembourg, and Portugal.
- Ownership category
- akta.pro rank
Where Traces Group is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices3 records
Markets served
Traces Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: 24/7 managed services for multiple technologies including database, middleware, OS, appliances, analytics, cloud, and consulting services. Revenue generated through ongoing service contracts with enterprise customers.
- Product Resale: Resale of software licenses and hardware from major technology vendors including Oracle, Microsoft, IBM, Lenovo, Suse, RedHat, Dbvisit, and Veeam. Revenue generated through product and license sales to customers.
- Professional Services / Projects: Project-based services including data security, data integration, data safe, and hybrid environment implementations. Also includes consulting services for disaster recovery, backup, migration, and monitoring.
- Outsourcing: Provides specialized IT professionals on outsourcing and temporary contracts for various technology stacks.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels1 record
Traces Group product offering
Product offeringCore offering
Traces Group is a Brazilian-headquartered IT services firm that delivers 24/7 managed services, project implementations, hybrid cloud and on-premise support, and specialized IT outsourcing across multi-vendor enterprise technology stacks (Oracle, IBM, Google, Microsoft, Veeam, RedHat, Suse, DBVisit, VMWare, Lenovo). The company also resells software licenses and hardware from these major vendors and operates a proprietary Service Desk Solution Tool for governance processes.
Product overview
Traces Group operates as a technology services company offering a portfolio of services including managed services (24/7), IT infrastructure resale, project implementation, hybrid cloud/on-premise support, professional outsourcing, and digital innovation consulting. Their primary proprietary product is the Service Desk Solution Tool for governance processes. The company specializes in implementing and managing technologies from major enterprise vendors including Oracle, IBM, Google, Microsoft, Red Hat, Suse, Veeam, DBVisit, VMWare, and Lenovo, serving medium and large companies across multiple sectors including banking, transportation, healthcare, and telecommunications.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services 24/7 Round-the-clock managed services covering database, middleware, operating systems, appliances, analytics, and cloud technologies for enterprise customers.
- Product Resale Resale of software licenses and hardware from major IT vendors including Oracle, Microsoft, IBM, Lenovo, Suse, RedHat, DBVisit, and Veeam to enterprise customers.
- Project Implementation Services Project-based services including data security, data integration, data safe, hybrid environment implementations, disaster recovery, backup, migration, and monitoring consulting.
- IT Outsourcing Provision of specialized IT professionals on outsourcing and temporary contracts covering multiple technology stacks.
- Hybrid Cloud and On-Premise Support Operational support for hybrid environments spanning cloud platforms and on-premise infrastructure for enterprise customers.
- Service Desk Solution Tool Proprietary service desk solution tool developed internally by Traces Group for governance processes, enabling IT service management and operational oversight.
Companies that use Traces Group
Customer profileNamed customers50 records
Segments4 records
Ideal customer profiles2 records
Traces Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Traces Group partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Oracle CorporationcoreOracle partner providing License & Hardware and Cloud Services. Traces Group is listed on Oracle Partner Finder catalog as a partner.
- IBM CorporationcoreIBM Business Partner for Cloud Product & Services. Listed on IBM PartnerWorld directory.
- Microsoft CorporationcorePartner offering Products Licensed through Microsoft AppSource marketplace.
- GooglecoreTechnology partner for Google Cloud services and technologies.
- Red HatcoreRed Hat partner listed on Red Hat Partner Catalog for software distribution and support.
- SusecoreSuse partner providing Software Reseller and Support Services. Listed on Suse Partner Catalog.
- LenovominorLenovo ISG (Infrastructure Solutions Group) Partner for hardware solutions.
- Dbvisit IncminorPartner for Dbvisit licenses. Listed on Dbvisit partner locator.
- VeeamcoreVeeam technology partner for backup and disaster recovery solutions.
- VMWarecoreVMWare technology partner for virtualization and cloud infrastructure solutions.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Traces Group competitors and assessment
Company assessmentBroad incumbents
- Capgemini: Capgemini operates global infrastructure and application managed services with strong Oracle, IBM and cloud capabilities, and is a credible competitor for Traces Group on cross-border enterprise outsourcing RFPs, particularly in financial services.
- Accenture: Accenture is a global professional services firm with large-scale Oracle, IBM, Microsoft and cloud managed-services practices that compete for the same multi-vendor enterprise deals as Traces Group, especially with the larger accounts in Traces' portfolio.
- Avanade: Avanade is the Accenture-Microsoft joint venture specialising in Microsoft ecosystem services, cloud and managed services for the enterprise market. While larger and Microsoft-focused, it overlaps with Traces Group's Microsoft and cloud managed-services line in enterprise accounts.
- NTT Data: NTT Data is a global IT services provider with established operations in Brazil and across Latin America delivering multi-vendor managed services. It competes with Traces Group for mid-to-large enterprise infrastructure and cloud engagements in the same geographies.
Direct peers
- Logicalis: Logicalis is a global IT solutions and managed services provider with a strong Latin American heritage and broad vendor partnerships across Cisco, IBM, Oracle, Microsoft and others. Its multi-vendor managed-services model for enterprise customers closely mirrors Traces Group's positioning and geographic mix across LatAm and Europe.
- GFT Technologies: GFT Technologies is a German-headquartered IT services group with deep LatAm delivery centres serving banks and insurers. Its blend of financial-services domain focus, multi-vendor engineering capability and LatAm execution overlaps materially with Traces Group's banking and insurance customer base.
- Ci&T: Ci&T is a Brazilian digital and IT services company serving large enterprises across financial services, healthcare and manufacturing with nearshore delivery. It is comparable to Traces Group because both target large Latin American accounts with multi-vendor technology and managed-services offerings.
- TIVIT: TIVIT is a large Brazilian-headquartered digital and managed services provider covering cloud, databases, applications, and multi-vendor outsourcing for enterprises in Latin America. Like Traces Group, it competes for multi-vendor managed services and infrastructure outsourcing deals with mid-to-large Brazilian accounts, making it the closest publicly known peer in the home market.
- Stefanini: Stefanini is a Brazilian-origin global IT services and consulting firm offering managed services, infrastructure, and digital transformation to enterprise clients. It directly competes with Traces Group for Brazilian enterprise IT infrastructure and Oracle/IBM engagements, with similar multi-vendor service delivery.
Others
- Wipro: Wipro is a global IT services firm with nearshore delivery capability in Latin America and broad multi-vendor managed-services offerings. While not a direct head-to-head in Traces Group's core accounts, it represents the global vendor-partner delivery model that pressures local SI economics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Traces Group social profiles
Digital presenceTraces Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Traces Group leadership team
Management profileNumber of profiles
Profiles4 records
Traces Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Traces Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Traces Group
What does Traces Group do?
Traces Group is a Brazilian-headquartered IT services firm that delivers 24/7 managed services, project implementations, hybrid cloud and on-premise support, and specialized IT outsourcing across multi-vendor enterprise technology stacks (Oracle, IBM, Google, Microsoft, Veeam, RedHat, Suse, DBVisit, VMWare, Lenovo). The company also resells software licenses and hardware from these major vendors and operates a proprietary Service Desk Solution Tool for governance processes.
Is Traces Group a public or private company?
Traces Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Traces Group founded?
Traces Group was founded in 2001. It employs 11 to 50 people.
Where is Traces Group based?
Traces Group is headquartered in São Paulo, Brazil, in the Latin America region.
How does Traces Group make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are product Resale, professional Services / Projects and outsourcing.
Who are Traces Group's main competitors?
Broad incumbents on record are Capgemini, Accenture, Avanade and NTT Data. Direct peers are Logicalis, GFT Technologies, Ci&T, TIVIT and Stefanini. Wipro is listed as an others.
Does Traces Group have an API?
No public API is recorded for Traces Group.