What Virtual Medical Staffing does

Virtual Medical Staffing (VMS) is a Scottsdale, Arizona-headquartered healthcare-exclusive virtual staffing firm founded in 2018 by practicing physician Dr. Jordi Livi alongside co-founder Chuck Rudolph. VMS delivers HIPAA-trained remote medical assistants — primarily based in the Philippines with U.S.-side supervision — to U.S. healthcare providers across 16 discrete service lines: remote medical scribes, intake specialists, medical billing and coding, patient care coordination, chronic care management, pharmacy virtual assistants, medical QA, health information management, insurance verification, prior authorization, healthcare AR, HR outsourcing, virtual medical reception, back-office support, and documentation review. The technology stack is a managed-services platform built around compliance and integration rather than proprietary software: HIPAA-secure workstations with encryption, MFA, no external storage, VPN/zero-trust access, continuous monitoring, signed BAAs, and trained proficiency across the major EHR/PM systems (Epic, Cerner, Athenahealth, eClinicalWorks, Kareo, DrChrono, AdvancedMD, NextGen, Allscripts) plus clearinghouses (Availity, Change Healthcare) and collaboration tools (Slack, Teams, Zoom, Asana, Doxy.me).

The company makes money on a usage-based, monthly-billed managed services model, charging hourly rates by role and claiming 50-70% cost savings versus in-house U.S. hiring. Go-to-market is consultative and direct: a 4Cs sales process (Consultation, Contract, Candidate Selection, Continuous Communication) with separate enterprise field sales, inside sales, and website-driven self-service consultation booking, supplemented by content marketing, webinars, email, social, and healthcare conferences (Pri-Med West 2025, Small Business Expo 2024). Target buyers are private practices, medical groups and specialty clinics as primary segments, with telehealth companies, hospital systems, digital health startups, and pharmacies as secondary segments. VMS shares management infrastructure with a sister company, Virtual Business Staffing, which handles non-healthcare virtual assistants.

The business has scaled headcount from 7 VAs at founding to over 200 employees, reports a 99% client retention rate, and continues to broaden its service portfolio with new product launches in 2025-2026. The firm is privately held, founder-owned, has no disclosed institutional funding or M&A activity, and does not publicly disclose revenue.

Name

Virtual Medical Staffing

Legal name

Virtual Medical Staffing

Website

https://virtualmedicalstaffing.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Virtual Medical Staffing is a Scottsdale, Arizona-based, U.S.-founded healthcare-exclusive virtual staffing firm that provides HIPAA-trained, primarily Philippines-based remote medical assistants to U.S. healthcare providers, spanning 16 service lines including medical scribing, billing and coding, prior authorization, and chronic care management.

Ownership category

akta.pro rank

Product category

Healthcare Staffing Services

SIC

Services-Health Services (8000)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Virtual medical staffing
• Healthcare administrative services
• Remote medical scribes
• HIPAA-compliant staffing
• Medical billing outsourcing

Headquarters

HQ city

Scottsdale

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Virtual Medical Staffing Services: Recurring staffing revenue generated by providing HIPAA-trained virtual medical assistants to healthcare providers on a dedicated or part-time basis. Clients pay hourly rates for virtual staff who handle various healthcare administrative tasks including medical scribing, billing, coding, intake, scheduling, and prior authorizations. Revenue is subscription/usage-based depending on hours contracted.
2. Specialized Healthcare Support Services: Additional revenue streams from specialized services including Chronic Care Management, Health Information Management, Prior Authorization Support, and Quality Assurance services. These are delivered through the same virtual staffing model with certified professionals.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Virtual Medical Staffing provides HIPAA-trained, Philippines-based remote medical assistants and healthcare administrative professionals to U.S. healthcare providers on an hourly, usage-based managed-services contract. Services span 16 discrete service lines including medical scribing, intake, scheduling, medical billing and coding, prior authorization, chronic care management, quality assurance, and revenue cycle management, delivered through a HIPAA-compliant remote staffing infrastructure with encrypted workstations, VPN access, multi-factor authentication, and EMR/EHR integration with platforms such as Epic, Athenahealth, Cerner, eClinicalWorks, Kareo, DrChrono, and AdvancedMD.

Product overview

Virtual Medical Staffing (VMS) is a virtual healthcare staffing company offering a portfolio of HIPAA-compliant remote medical assistant services. The offering is organized as a suite of discrete, named service products that share a common compliance framework, staffing model, and 4Cs onboarding process. The core portfolio spans 16 distinct service lines: Remote Medical Scribes (real-time clinical documentation), Intake Specialists (patient onboarding and scheduling), Remote Healthcare Administration (broad non-clinical admin), Remote Medical Billing and Coding (revenue cycle management), Patient Care Coordinator (care coordination), Chronic Care Management (CCM for chronic conditions), Pharmacy Virtual Assistant (prescription and pharmacy admin), Medical Quality Assurance (clinical documentation audits), Health Information Management (HIM — coding, CDI, audit defense), Insurance Verification (VOB and eligibility), Prior Authorization Specialist (PA workflow management), Healthcare Accounts Receivable Specialist (AR and denial management), Human Resource Solutions (HR outsourcing), Virtual Medical Receptionist (front desk operations), Back Office Support (broad administrative support), and Documentation Review Specialist (medical records auditing). All services are delivered by pre-vetted, HIPAA-trained virtual assistants (primarily based in the Philippines), operate under U.S.-based supervision, integrate with clients' existing EHR/PM systems (Epic, Cerner, Athenahealth, etc.), and are priced to deliver up to 70% cost savings versus in-house hiring.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Medical Scribes HIPAA-compliant, pre-vetted remote scribes who provide real-time clinical documentation support during patient visits, handling charting, SOAP notes, order entry, and EMR documentation so providers can focus on patient care.
• Intake Specialists Remote intake specialists who manage the full new patient onboarding process including scheduling, data entry, insurance verification, consent and form management, and patient communication during U.S. business hours.
• Remote Healthcare Administration Skilled remote assistants who handle non-clinical administrative tasks including medical scheduling, billing support, patient communication, and EHR data management, integrated seamlessly into existing practice workflows.
• Remote Medical Billing and Coding Pre-vetted, HIPAA-compliant Filipino remote medical billing and coding virtual assistants who handle claims processing, CPT/ICD-10/HCPCS coding, accounts receivable follow-up, and revenue cycle management.
• Patient Care Coordinator Remote coordinators who serve as the central point of contact for patient communication and care coordination, handling scheduling, referrals, follow-ups, and chronic care management workflows.
• Chronic Care Management (CCM) HIPAA-certified virtual professionals who support continuous, coordinated care for patients with two or more chronic conditions, handling remote monitoring, care coordination, CMS billing compliance, and patient engagement.
• Pharmacy Virtual Assistant HIPAA-compliant pharmacy virtual assistants who support prescription processing, medication coordination, patient communication, pharmacy documentation, and prior authorization workflows for healthcare offices, pharmacies, and specialty clinics.
• Medical Quality Assurance Remote medical QA specialists who review clinical documentation, verify coding accuracy, monitor HIPAA compliance, support audit preparation, and drive continuous quality improvement across healthcare organizations.
• Health Information Management (HIM) Dual-credentialed RN-led virtual HIM professionals who provide advanced medical coding (ICD-10, CPC, CCS), clinical documentation improvement, EMR management, physician order processing, and external audit support and defense.
• Insurance Verification Remote insurance verification assistants who handle coverage confirmation, eligibility checks, copay and deductible verification, prior authorization support, and authorization expiry tracking for healthcare practices.
• Prior Authorization Specialist Virtual prior authorization specialists who manage the full prior auth lifecycle including submission, status tracking, follow-up, denial management, appeals, and EHR documentation, removing administrative burden from clinical teams.
• Healthcare Accounts Receivable Specialist Medical VAs specializing in accounts receivable and denial management, working with Epic Resolute and other billing systems to monitor aging reports, resolve discrepancies, and optimize collections.
• Human Resource Solutions Virtual HR outsourcing services for healthcare providers covering talent acquisition and onboarding, HR compliance, payroll and benefits administration, employee relations, performance management, and HR data management.
• Virtual Medical Receptionist Experienced remote medical receptionists who handle front-office operations including live call answering and triage, patient scheduling, new patient intake, insurance verification, prescription refill coordination, payment processing, and after-hours coverage.
• Back Office Support Virtual healthcare back-office support services handling faxes and scans, patient call support, prior authorizations and referrals, prescription management, QA audits, third-party provider coordination, and order management for labs and imaging.
• Documentation Review Specialist Virtual documentation review specialists who audit clinical notes for completeness, consistency, and compliance, ensuring medical records are audit-ready, support accurate coding and billing, and follow HIPAA and CMS documentation guidelines.

Quantifiable outcome

• Up to 70% cost savings compared to traditional in-house hiring
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature3 records

Partnerships

One partnership is on record.

• Virtual Business StaffingcoreStrategic or Co-development PartnerSister company providing professional virtual assistants across industries including real estate, e-commerce, admin, and more. Virtual Medical Staffing focuses exclusively on healthcare while Virtual Business Staffing handles non-healthcare staffing needs. Both companies share management infrastructure and operational processes.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• AGS Health: India-based revenue cycle management and medical coding services company serving U.S. healthcare providers. Larger-scale, technology-enabled competitor in adjacent offshore healthcare BPO space.
• SquarePeg Solutions: Healthcare-specialized offshore staffing firm providing remote medical assistants, billing support, and patient engagement services to U.S. providers. Closely comparable to VMS in scale and customer profile.
• GeBBS Healthcare Solutions: PE-backed offshore healthcare RCM, coding, and HIM services provider competing for the same U.S. provider customers with similar service portfolio and Indian/Philippine delivery.
• Himagine Solutions: Offshore medical coding and HIM outsourcing firm serving U.S. hospitals and practices. Overlaps with VMS' Health Information Management and medical coding product lines.
• Aviacode: Healthcare-specialized medical coding and clinical documentation services firm serving U.S. providers and health systems. Direct overlap with VMS' HIM, coding, and documentation review offerings.
• Global Healthcare Resource: Offshore healthcare-specialized virtual staffing firm providing remote medical assistants, scribes, billing, and coding support to U.S. providers. Highly comparable to VMS in target market, product mix, and Philippines-based delivery model.
• MedBillingExperts: Offshore medical billing and coding outsourcing firm serving U.S. healthcare providers, with comparable Philippines delivery and hourly-services pricing model to VMS' billing/coding product line.
• iMedx: U.S.-based healthcare documentation and coding services firm with offshore delivery, offering medical scribing, transcription, and coding services comparable to VMS' core lines.
• ezMedix: Direct competitor offering HIPAA-trained offshore virtual medical assistants for scribing, billing, prior authorization, and patient intake to U.S. medical practices. Overlapping product set and customer base.

Broad incumbents

• Omega Healthcare: PE-backed large-scale healthcare BPO focused on RCM, coding, and clinical documentation for U.S. providers. Larger, established player in the same offshore healthcare services category, though more enterprise-skewed.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vmsest2018
• YouTubeyoutube.com/@VirtualMedicalStaffing
• Facebookfacebook.com/VirtualMedicalStaffing
• LinkedInlinkedin.com/company/virtual-medical-staffing
• Instagraminstagram.com/virtualmedicalstaffing
• TikToktiktok.com/@virtualmedstaffing

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virtual Medical Staffing