Scott & White Healthcare

What Scott & White Healthcare does

Scott & White Healthcare, founded in 1897 and headquartered in Temple, Texas, is a non-profit collaborative health care system that now operates as part of Baylor Scott & White Health, one of the largest integrated health systems in the state. The organization delivers care through a multi-site network of hospitals, primary care clinics, specialty care facilities, and urgent care centers distributed across Texas, with a workforce of 10,000+ employees. Its digital infrastructure centers on the MyBSWHealth patient portal and mobile application, supported by 24/7 eVisit (asynchronous telehealth priced at approximately $40 per visit) and 24/7 Video Visit (synchronous virtual care), plus an AI-assisted Symptom Checker that routes patients to the appropriate level of care.

Revenue is generated through fee-for-service healthcare delivery billed to patients and insurance providers across the system's physical and digital channels. The system accepts a range of commercial and government insurance plans alongside self-pay options, with pricing transparency tools (cost estimates, bill pay) supporting patient conversion. The customer base consists of individual consumers across Texas seeking primary, specialty, urgent, preventive, chronic disease management, and virtual care; the organization also historically operated as a health insurer in the ACA Marketplaces but has announced plans to exit that segment for plan year 2027 alongside five other insurers. Distribution is direct-to-consumer, combining in-person care at physical locations with a digital front door (website, patient portal, mobile app) and 24/7 telehealth.

Name

Scott & White Healthcare

Legal name

Baylor Scott White Health

Website

https://sw.org

Company type

Private

Founded year

1897

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Scott & White Healthcare is a Texas-based non-profit health system, founded in 1897, now operating as part of Baylor Scott & White Health. It serves individual consumers statewide through hospitals, clinics, urgent care, the MyBSWHealth portal, telehealth, and an AI symptom checker.

Ownership category

akta.pro rank

Product category

Healthcare Services

NAICS

Offices of Physicians (62111)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Retail & Walk-In Primary Care Clinics (HLAFAGAC)

Keywords

• Healthcare services
• Hospital care
• Urgent care
• Telehealth services
• Patient portal

Headquarters

HQ city

Temple

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: The health system generates revenue through providing healthcare services billed to patients and insurance providers. Services include urgent care, primary care, specialty care, virtual visits, and medical procedures. The company accepts various insurance plans and offers self-pay options.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Scott & White Healthcare is a non-profit collaborative healthcare system based in Texas that delivers patient care services across hospital, clinic, and urgent care settings. In addition to in-person care, it operates a consumer-facing digital health portfolio including 24/7 eVisit (priced at $40 per visit), 24/7 Video Visit, the MyBSWHealth Patient Portal, a mobile app, an online symptom checker, and the "Scrubbing In" health information blog.

Product overview

Baylor Scott & White Health operates as a unified health system combining Baylor Healthcare and Scott & White Healthcare, offering an integrated care delivery model through hospitals, specialty clinics, and digital health services. The product portfolio centers on the MyBSWHealth patient portal and mobile application, which serve as the primary digital front door for patients to access clinical services including urgent care, 24/7 eVisit (asynchronous telehealth), and 24/7 Video Visit (synchronous virtual care). An AI-powered Symptom Checker guides patients to appropriate care levels, while the Scrubbing In Blog provides health education content. The system accepts various insurance plans and offers financial services including billing management and cost estimation tools.

Differentiator

Problem solved

Functional benefit

Brands

• MyBSWHealth: Patient portal and mobile application for managing health appointments, messages, test results, and bill payments

Products and services

• 24/7 eVisit On-demand virtual care visit available 24/7 for non-emergency conditions, priced at $40 per visit, for individual patients seeking convenient access to a Baylor Scott & White Health provider.
• 24/7 Video Visit Scheduled video-based consultation with a Baylor Scott & White Health provider, available around the clock, for individual patients seeking a face-to-face virtual encounter.
• MyBSWHealth Patient Portal Online patient portal that gives patients access to their health records, appointment scheduling, provider messaging, and related digital health services.
• BSW Health Mobile App Mobile application that allows patients to access MyBSWHealth digital health services, including telehealth, records, and scheduling, from a smartphone or tablet.
• Urgent Care Walk-in immediate care services for non-emergency medical needs, offered at physical locations for individual patients who need same-day attention.
• Online Symptom Checker Online tool that helps users evaluate their symptoms and determine an appropriate level of care.
• Scrubbing In Blog Health information blog published by the organization for consumer audiences seeking general health and wellness content.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Scale indicators2 records

Recent moves3 records

Expansion highlights5 records

Broad incumbents

• Tenet Healthcare: For-profit hospital and ambulatory care operator with hospitals, urgent care (USPI), and outpatient centers across the U.S. Comparable to BSWH in operating urgent care and ambulatory services at scale, though structured as a for-profit portfolio company.
• HCA Healthcare: Largest for-profit hospital operator in the U.S. with a broad portfolio of hospitals, urgent care, and outpatient services across multiple states. Comparable to BSWH as a large, multi-state integrated delivery system with significant outpatient and urgent care scale, though for-profit and more geographically diversified.

Direct peers

• Memorial Hermann Health System: Large non-profit Texas-based integrated health system operating hospitals, specialty institutes, and outpatient care across the Greater Houston area. Direct Texas-market peer to BSWH, competing in primary, specialty, and urgent care.
• Houston Methodist: Large non-profit Texas-based integrated health system anchored by Houston Methodist Hospital, with a network of hospitals, primary care, specialty care, and virtual care. Most direct in-market peer to BSWH in Texas, competing for the same patients, physicians, and payer relationships.
• Ascension: One of the largest non-profit Catholic health systems in the U.S., operating hospitals, primary and specialty care, and virtual care services across multiple states. Closely comparable to BSWH in non-profit status, integrated delivery model, and scale of multi-specialty physician network.
• Trinity Health: Large non-profit Catholic health system operating hospitals, physician groups, and continuing care services across multiple states. Comparable to BSWH as a non-profit integrated delivery system with a similarly broad continuum of services.
• AdventHealth: Non-profit integrated health system with hospitals, urgent care, primary care, specialty care, and digital health services across multiple states. Comparable to BSWH in non-profit structure, faith-based heritage, and full continuum of care delivery.
• CommonSpirit Health: Large non-profit health system formed from the merger of Catholic Health Initiatives and Dignity Health, operating hospitals, clinics, and virtual care across many states. Directly comparable to BSWH as a non-profit, multi-state integrated delivery system with similar service breadth.

Emerging players

• Teladoc Health: Leading pure-play telehealth platform offering on-demand virtual urgent care, primary care, and specialty care. Comparable to BSWH's 24/7 eVisit and Video Visit products as a direct competitor in the on-demand virtual care category, but without the in-person physical footprint.
• One Medical (Amazon): Membership-based primary care platform with a national footprint of clinics and integrated virtual care, now part of Amazon. Comparable to BSWH's primary care and digital front door strategy as a tech-enabled primary care competitor raising the bar on consumer experience.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/swhealthcare
• Facebookfacebook.com/Scott.White.Healthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Scott & White Healthcare