Work Opportunity Center
Work Opportunity Center is a 1969-founded private nonprofit that delivers training, supported employment placement, and Community Based Day Services to individuals with developmental disabilities in Western Massachusetts, while also operating a free staffing agency funded by Massachusetts DDS contracts.
- Company typePrivate
- Founded1969
- HeadquartersWestfield, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Work Opportunity Center does
Work Opportunity Center, Inc. (WOC, Inc.) is a private non-profit organization founded in 1969 and headquartered in Westfield, Massachusetts, that delivers training, employment placement, and Community Based Day Services (CBDS) to individuals with physical and/or developmental disabilities in Western Massachusetts. The organization operates as a dual-sided platform: on the participant side, it provides individualized career planning, vocational assessments, supported employment placement, group supported employment (production teams), and CBDS day programs built around five core fundamentals (Employment/Volunteer, Health & Wellness, Education, Life Skills, and Social Growth), with bi-lingual staff and ASL-proficient staff to serve diverse populations. On the employer side, it runs a staffing agency that identifies, screens, trains, and places entry-level workers for temporary or permanent positions, providing pre-screening, on-the-job support, ongoing performance monitoring, transportation coordination, and tax credit identification to businesses at no cost.
The underlying "technology" is service-based rather than software-based — there are no proprietary platforms, AI/ML capabilities, APIs, or patents disclosed. Core operating assets are three CBDS program sites (Springfield at 73 Market Street, West Springfield at 111 Park Avenue, and Westfield at 94 North Elm Street Suite 104, opened September 2021) plus administrative offices in Westfield (94 North Elm Street, Suite 405), staffed by a leadership team led by Executive Director Mary Akers and including managers for each program site and a team of seven Staffing Specialists.
The revenue model is government-funded managed services. WOC receives funding from the Massachusetts Department of Developmental Services (DDS) and local school systems to provide training, employment opportunities, and CBDS to eligible individuals; services to both employers and participants are provided at no direct cost, and eligibility for individual services requires a referral from DDS or a school system, with participants required to be 22+ years of age and residing in the greater Springfield area. Customer concentration on the participant-referral side is structurally high (single state funder ecosystem), while the B2B employer side is highly diversified across 40+ named customers spanning retail, healthcare, food service, manufacturing, entertainment, government, education, and nonprofit sectors.
Work Opportunity Center firmographics
Firmographics- Name
- Work Opportunity Center
- Legal name
- Work Opportunity Center, Inc.
- Website
- https://wocinc.org
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Work Opportunity Center is a 1969-founded private nonprofit that delivers training, supported employment placement, and Community Based Day Services to individuals with developmental disabilities in Western Massachusetts, while also operating a free staffing agency funded by Massachusetts DDS contracts.
- Ownership category
- akta.pro rank
Work Opportunity Center industry classification
Industry- Product category
- Disability Employment Services
- NAICS
- Vocational Rehabilitation Services (6243), Temporary Help Services (56132), Temporary Help Services (561320)
- SIC
- Services-Employment Agencies (7361), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Disability Employment & Vocational Rehabilitation (VR) Programs (EDAAAOAI)
- akta.pro secondary industries
- Office & Administrative Temp Staffing (BPACACAA), Public Workforce Development Programs (WIOA/One-Stop Career Centers) (EDAAAOAA)
Keywords
Where Work Opportunity Center is headquartered
LocationHeadquarters
- HQ city
- Westfield
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Work Opportunity Center business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Government-funded Services: WOC, Inc. receives funding through the Department of Developmental Services (DDS) and local school systems to provide training, employment opportunities, and Community Based Day Services to individuals with physical and/or developmental disabilities. Services to businesses are provided at no cost, funded by government contracts.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Work Opportunity Center product offering
Product offeringCore offering
Work Opportunity Center, Inc. (WOC) is a private non-profit organization that provides training, employment placement, and Community Based Day Services (CBDS) to individuals with physical and/or developmental disabilities in Western Massachusetts. The organization operates a free staffing agency for businesses, identifying, screening, and training entry-level workers for temporary or permanent positions, and offers individualized supported employment, group supported employment (production teams), and skills development programs for participants referred through the Department of Developmental Services.
Product overview
Work Opportunity Center is a private, non-profit organization providing a unified portfolio of employment and day services for individuals with developmental disabilities. The core offerings include Community Based Day Services (CBDS) as a day program with five core fundamentals (Employment/Volunteer, Health & Wellness, Education, Life Skills, and Social Growth), Supported Employment for individual job placement, and Staffing Solutions for businesses. Additional services include Group Supported Employment/Production Teams for supervised group work settings and Skills Development/Career Planning for individualized training and career preparation. These services work together to help individuals progress from day program activities toward competitive community employment.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Based Day Services (CBDS)
Quantifiable outcome
- 5-year average employment tenure for placed individuals; many still working 10-20 years later
- +3 more outcomes
Companies that use Work Opportunity Center
Customer profileNamed customers46 records
Segments2 records
Ideal customer profiles2 records
Work Opportunity Center technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Work Opportunity Center partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights4 records
Work Opportunity Center competitors and assessment
Company assessmentBroad incumbents
- Goodwill Industries International: National non-profit operating vocational rehabilitation, supported employment, and staffing programs (Goodwill Staffing) for individuals with disabilities across the U.S. Comparable mission and business model at vastly greater scale.
- The Arc of the United States: National disability advocacy and service organization with a large network of state and local chapters (including The Arc of Massachusetts) providing day, employment, and community-based supports for individuals with intellectual and developmental disabilities.
- Easterseals: National non-profit network providing employment, day, and community services for people with disabilities, including supported employment and staffing. Comparable mission and service mix; far broader geographic and program footprint.
- SourceAmerica: National AbilityOne-designated nonprofit agency that creates employment opportunities for people with disabilities, including staffing and production-team models similar to WOC's Group Supported Employment.
Regional players
- Melmark: Pennsylvania and New England-based non-profit providing day, educational, vocational, and clinical services for individuals with developmental disabilities. Comparable in service breadth and population, but operates primarily outside MA.
- Riverside Industries: Easthampton, MA-based non-profit providing employment and day services to individuals with disabilities, including group supported employment. Operates in the same Pioneer Valley region as WOC, with overlapping employer base and DDS funding.
Direct peers
- WORK Inc. Massachusetts-based non-profit providing vocational rehabilitation, supported employment, and staffing services for individuals with disabilities. Closest direct peer given shared geography (Eastern MA), DDS-funded model, employer staffing focus, and population served.
- Seven Hills Foundation: Massachusetts-based non-profit human services organization offering day services, supported employment, and community-based supports for individuals with developmental disabilities, including CBDS-style programs. Strong comparable given similar DDS-funded model in MA.
- ServiceNet: Western Massachusetts-based human services non-profit providing day programs, supported employment, and behavioral health services. Direct geographic peer operating in the same DDS region and labor market as WOC.
- Viability, Inc. Massachusetts and Connecticut-based non-profit providing employment, day, and community living services for people with disabilities. Comparable in mission, geographic footprint (Western New England), and DDS-funded service mix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Work Opportunity Center social profiles
Digital presenceWork Opportunity Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
Work Opportunity Center leadership team
Management profileNumber of profiles
Profiles8 records
Work Opportunity Center funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Work Opportunity Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Work Opportunity Center
What does Work Opportunity Center do?
Work Opportunity Center, Inc. (WOC) is a private non-profit organization that provides training, employment placement, and Community Based Day Services (CBDS) to individuals with physical and/or developmental disabilities in Western Massachusetts. The organization operates a free staffing agency for businesses, identifying, screening, and training entry-level workers for temporary or permanent positions, and offers individualized supported employment, group supported employment (production teams), and skills development programs for participants referred through the Department of Developmental Services.
Is Work Opportunity Center a public or private company?
Work Opportunity Center is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Work Opportunity Center founded?
Work Opportunity Center was founded in 1969. It employs 11 to 50 people.
Where is Work Opportunity Center based?
Work Opportunity Center is headquartered in Westfield, United States, in the North America region.
How does Work Opportunity Center make money?
One revenue line is on record: government-funded Services.
Who are Work Opportunity Center's main competitors?
Broad incumbents on record are Goodwill Industries International, The Arc of the United States, Easterseals and SourceAmerica. Regional players are Melmark and Riverside Industries. Direct peers are WORK Inc., Seven Hills Foundation, ServiceNet and Viability, Inc..
Does Work Opportunity Center have an API?
No public API is recorded for Work Opportunity Center.
What industry is Work Opportunity Center in?
Work Opportunity Center's product category is Disability Employment Services. Its primary akta.pro industry code is EDAAAOAI, Disability Employment & Vocational Rehabilitation (VR) Programs, with a secondary code of BPACACAA, Office & Administrative Temp Staffing. Its NAICS code is 6243 and its SIC code is 7361.